Competition launched nearby and Food Lion responded in kind. Core essentials priced similarly to the intrusion. Generally not elevated like some local competition but acceptable in terms of selection, pricing, and store conditions. Recommend. read more

No problems with food quality, prices or product availability at this location so far. Cashiers have always been efficient and friendly in my experience and I've had no interaction with the management. Plenty of parking in the lot despite recent construction for the new iHop and other stores. Inside is always relatively clean and organized, but occasionally aisles are blocked by carts of product to be stocked. read more

Unremarkable. In terms of prices, they're a bit overpriced in the area. Mars is right around the corner and cheaper for most items. Wegman's, while a little further away, is cheaper for almost all items. Even the store brands at FL are overpriced! Example: They have little stickers that say to buy the store brand to save money, and one of those appears below the tomato soup (middle shelf!). However, if you bother to look down to the bottom of that shelving area, you will see that the Campbell's tomato soup is actually cheaper than the store brand (and it has a lot less sodium!) The produce section is really sad throughout the winter. It seems like it's grown in sad greenhouses and the tomatoes are most likely "artificially" ripened. And to compare them to Mars, which has slightly better produce in the winter for less money, or Wegman's, which has far superior produce in the winter ALSO for less money, it's clear that Food Lion is a losing proposition. Another problem is the long lines - they don't often seem to have enough lines open in the late afternoon/early evening. The one thing I can say is that the service here is great - the employees are all very nice and very helpful. read more

Most of the employees are good, some are great, and one or two are bad. The store has one dysfunctional manager who only works at Customer Service or hides in the office. Her staff is working harder to compensate, and I feel bad for anyone unfortunate enough to work next to her. She will be talking "at them" and making it difficult for the cashier to hear the customer. If a cashier needs help, chances are one of the other veteran employees has taken care of it, and this is a good thing because when she is needed, it takes longer than it should. I have never had a conversation with her despite her being called to a register that I was checking out at on multiple occasions. I watch her walk up to a cash register, not acknowledge anyone, and then swipe her card and leave. The only things I see are swiping her card, distracting employees, or saying things negatively about a cashier trying to be helpful. I have regularly visited this store for years, and I have never seen her positively impact a customer's day. Still, I have seen her negatively impact a customer experience numerous times. She is everything I think of when someone says, Toxic Manager. Let's move on to the rest of the store and staff, who are fantastic! First up is Joe. He learns regulars names, remembers conversations with them, is knowledgeable about the store, and is the opposite of the aforementioned manager. For example, if lines are backed up, he opens a new register or starts helping to bag groceries at an existing one. I have seen him working in other departments, and he is always greeting folks with a smile and an eagerness to help. If you find yourself shopping at this store, you may notice that their staff are always working hard to keep things stocked. Even during peak times, I frequently will find staff availing themself to customers and helping them locate items. This goes beyond the typical "check aisle X," where these employees are often helping you find it and even going in the back to check to see if they have more somewhere in the back. Recently, I was looking for horseradish, and the last jar was hidden. A man and a woman were having a friendly conversation while stocking, and I wasn't there for more than 20 seconds before she asked if she could help me find anything. She knew which spot it should be in, quickly found the last hidden bottle for me, and we had a super lovely conversation for another 2 minutes while I collected a couple more items from that area. Since then, I have noticed a bottle of horseradish pulled to the front of the row to be more easily seen, and I assume this is because she remembered that conversation and has augmented how they stock that product to make it more accessible to customers. This is some of the best customer engagement I have seen in a grocery store in a very long time, and you might ask why I gave this store a four instead of a five. In truth, one manager brings this store down to a two or a 3, and everyone else brings it back up to a 4. read more

When I lived off Cranbrook Rd, this was the main grocery store I conveniently stopped by at on the way home. I thought the prices were great; some prices even better than Walmart. And they even have a small organic food section. I never had a cashier with a bad attitude and lines were never as long as at Walmart or as how Giant can be sometimes. So kudos. read more

Yet another superb experience at my local Food Lion in Cockeysville where they always go the extra mile for the customer - came in and went straight to the deli counter even though the older woman who never seems to want to wait on me with any kind of efficiency was right there. I immediately asked for a lb of imported ham ... she looks up with the usual hostile look on her face, "The deli is closed at 9pm." I look at my phone ... it's 55 SECONDS AFTER 9:00. WAY TO GO FOOD LION!! You really know how to keep the customers coming back for more with service at such a high level! It amazes me that they keep this angry woman employed there. She should wear a sign around her neck: "CUSTOMER REPELLANT". Just sad really. No matter how much you complain to management, nothing ever changes. read more

As a NC native, Food Lion is definitely a brand I can depend on. This location has a lot of brands that are hard to find in this area. Since Food Lion started in NC, they carry a lot of NC products. Customer service is always great here! I always seem to go every time when the guy is cleaning the floor and that gets pretty annoying. Always a great selection, great prices! read more

Eh-- it's a grocery store. In an area chock-full of grocery stores. I only run in here if I'm at the attached strip mall for something and realize I needed to pick up a grocery item. If I lived closer, I'd probably go more often. But it's just a grocery store-- nothing to distinguish itself from the others; a bit smaller and a bit less variety than the Giant and the Shoprite; absolute step down from Wegman's. read more

Good local general grocery store. They have everything, with things on sale frequently. Apples, bread, milk, ice cream all here. Better than driving for miles just to save a few cents. read more

Produce section is small. I find prices to be a bit higher than nearby competitors except on sale items. Usually not enough open registers. And cashiers consistently let customers go through the express lines with waaaay too many items. I don't mind a new extra items. It happens every place. But when customers have 30-40 items and are going through the line for 12 or 15 items it is irritating for the rest of us with only a few. I complained to the manager about a particular customer and cashier allowing that. She said they don't do anything about excessive items and just told me to me to come to the service desk in the future to check out when I have only a few items. So, I am hoping express customers standing behind customers with many items read this review and swamp the service desk until the management has enough courage to enforce excessive abuse of the express lane. read more

When you go in they only have 1 or 2 cashiers working also the costumer service desk is either no one there or under staffed also it's discussing to drive onto the parking lot and see all those shopping carts all over the lot I even seen a few junivals one day driving the handicapped cart down the street someone or management needs to get off their butts and do something it's like management is scared to do anything read more