My wife purchased a white pair of Nike Air shoes from Footlocker in Memorial City Mall. After getting home she compared it to her NMD shoes and just found the comfort of the Nike's to be lacking and decided to return them the next time we go to the mall.
We decided to return these at First Colony mall as it was closer to us and went straight to the cashier, Vontess C. to return the shoes. He looked at the shoes that my wife had barely worn for a few minutes at the most and said he can exchange them because they've been worn.
I understand companies having a return policy they implement heavily which is fine by me but considering how there was no wear on the shoes I tried reasoning with the guy. Had he been willing to have a polite conversation I would have been more than happy to take up his offer for an exchange - however the guy decided to belittle us. He said, "You guys have no idea how many people come back with *beat and worn* shoes and tell me they've only worn them a few minutes"...basically accusing us of lying about how long they've been worn. He went as far as to show the shoes to a colleague passing by and asking him, "Do these look worn?'. The funny thing is his colleague, not being fully aware of the situation just replied, "These are worn?"...clearly not the response he was hoping for lol.
Anyway I asked him if he could just offer me store credit instead so that we could shop in the near future when better promotions are going on. I brought up the fact that store credit basically meant that our funds were in Foot Locker's possession. The guy even said no to that!!!! I asked him if I could speak to a manager and he claimed he is the manager.
After much discussion, the guy finally said, "I can give you store credit but I won't like it"...not sure why the guy thought I would care about his feelings with the way he spoke to us. When I asked him his name, he told me it's "V" and wasn't willing to give me even his full name. Good thing its listed on the receipt :)
I question the longevity of Foot Locker's business if people like Vontess are hired to serve the customer, especially if they feel someone like him is the right choice for Manager. read more