Price gougers. They continue to go up on their rates. I'm paying twice the amount as I signed up…read morefor. No updates to facility. Several units leak, in fact I had to move my stuff to another unit because the inside roofing was about to collapse on my stuff. Luckily, I caught it in time, but didn't get an apology or anything. Thank goodness I only had to move down 2 more units, because I had to do it alone. I will be looking for a new place for storage. Not worth the money.

I have had 5 plus year of EXCELLENT service at this location beginning with Chris and now Lisa as…read morethe manager. Lisa has kicked the customer service up a few notches and provides a seamless and very customer-oriented experience. I highly recommend this location for not only the customer service, but safety and cleanliness as well.

What an amazing customer service experience. Beverly is a gem. I had a minor maintenance issue with…read moremy unit, and Beverly was able to solve the problem within seconds. You rarely see customer service like that now a days. Thank You Beverly for being top notch. Also, this location provided the exact space I needed for delivery and our belongings. I couldn't be happier.

This was about as piss poor experience as one could have…read more 1) Upon the initial renting of my space, I specifically inquired about and requested to add my dad as my authorized user. Months later when I needed him to have access, I was told he hadn't been added as my authorized user but instead, my emergency contact. 2) I went into the office to add my dad as my authorized user and setup a transfer. I was previously told that if I transferred, it would only be $1.00. While in the office, I explained to Nyisha that I wouldn't be there and needed that my dad would be transferring my items. She seemed a bit resistant to assisting us but warmed up after a few. When my dad returned the next day to move my stuff, he was told he couldn't take possession as there were forms I needed to complete. When I called Ms. Nyisha to inquire about this, I was then told I had to complete the transfer forms in person. In the entire 30 minutes I was there the day before, why on earth would she not have told me about the transfer form??:???? Per Ms. Nyisha, she didn't know I wouldn't be there, she just thought my dad was moving me. IF I WAS GOING TO BE THERE, WHY WOULD I GO THROUGH THE TROUBLE TO ENSURE HE WOULD HAVE FULL ACCESS THE NEXT DAY TO MOVE MY STUFF???????? 3) I then had to rent a new storage and was charged the full fee of $105 not the discounted transfer fee. When they say follow your first mind do so, I was taking my stuff out of there altogether but decided to just transfer because of the transfer discount. 4) Because Ms. Nyisha didn't do her job and then was MIA, I was charged more by the mover for the extended time he was there.

Don't be fooled. The "friendly" company ain't so happy to see you, but your money…read more I'm currently being charged for contacting them one day late about my unit. Mind you I moved my things out the day it was coming due, but she refused to waive the fee and smugly replied it "would go to collections".

Don't go here paid for insurance because I saw vermin feces in unit Natalie stayed it was covered…read moreon insurance plan. Made claim stated they don't cover it at all. Called to inform her and she acted lost! Wow and how long have you been working there! Also they will charge you the entire month if you don't have your storage out before your next due date.

Easy and friendly place to store your extra stuff. Super friendly staff. Willing to make changes on…read morethe dpot.

Terrible, terrible storage experience. Rented there a few weeks ago. We were told we'd have access…read more6a - 10 pm. Last week we went there with a fully loaded UHAUL at 9:45 pm. The door to the climate control wouldn't open. I called Customer Service, who seemed to be the only ones who cared, the Manager was unreachable and the District Manager was pitiful. I explained to her that my time is valuable that I don't punch a clock at Walmart that my wife and run 4 businesses. When we arrive at our storage unit it is because we are in a very limited window of time. This company has exhibited very little respect for their customer's time. Come to find out, that day, the assistant manager knew the door wasn't working but decided not to leave any kind of note or sign to let customers know. This morning I arrived at 7 a.m. and again the door wasn't working. I called Customer Service and again the manager was making excuses about how "a tenant must've done something to the door" ..... whatever! They can't live up to their promises of gate access and I can't always come during office hours. Sadly, the rent on the unit is $259 per month!!!! And we can't even get the access we paid for??? This is what I believe in, in this life....Once is happenstance. Twice is coincidence. Three times is enemy action. This is twice for you, CubeSmart.... trust me... there will not be a third time!!! Consider yourselves fortunate that I'm forced to give you 1-star. You deserve ZERO!!!!!

Do not rent storage units from here! They allowed rats to infest my unit and then denied my…read moreinsurance claim! So now , not only have my kids and I lost a home but we also lost the majority of our personal items and Extra Soace Storage does not care! The insurance people that they have representing them are rude and unprofessional!!! Do not waste your time and money!

At first, I was impressed with the ease of storage and the cleanliness of the facility, then I…read morebecame totally disheartened when they raised the rent on my unit by 25% after only 4 months. The response I received by the gentleman in the office was: Well, it's only meant to be a temporary storage it's not an apartment with a lease!" WOW! So, You mean you WANT people to be forced to move out after a couple of months?? I mean they have hundreds of available units. You would think they would try to keep people to stay and have rates that were inviting- Personally, I would NOT recommend it unless you just need a 2 - 3 month VERY temporary storage. Because nobody wants to spend the time, energy, and expense to store items just to have to move them in a couple of months because of such a high rate increase.

Uhaul refunded me. After overcharging me for mileage I did not drive . I received a call from a…read moremanager and they gave me a refund and apologized . That was slightly traumatic having money taken out unexpectedly but I will definitely give them another chance.

On January 18, 2026, my father rented a U-Haul truck from the U-Haul location at 9416 Hwy 5,…read moreDouglasville, GA 30135. Within less than two miles of pickup, the truck completely shut off while driving and left us stranded in the middle of an active traffic lane with an senior citizen who has a serious illness and a minor child in the vehicle. We were forced to physically push the truck out of traffic while repeatedly calling U-Haul for help. Multiple tow companies were dispatched and then canceled, leaving us stranded in unsafe traffic conditions for nearly five hours. Eventually, police stopped and arranged for the vehicle to be towed because of the danger. Only after law enforcement became involved did anything move forward. When we returned to the store, the treatment from staff was unacceptable. Store Manager Samantha was dismissive and rude throughout the interaction. Her father, Chris, who stated he was a manager from another location and was brought in to "resolve" the situation, was combative, raised his voice, waved his hands in an intimidating manner, and created a hostile environment. At one point, he was also vaping inside the store. This behavior was completely unprofessional and inappropriate. Despite the breakdown being clearly caused by equipment failure, we were forced to pay again for another one-way rental late in the day just to finish our move, which ended after dark. During the transfer of our belongings between trucks, a Peloton exercise bike was damaged while being handled by U-Haul staff. We have video documentation showing the item intact immediately after towing and damaged after staff handled the transfer. When we attempted to escalate the matter, a manager later stated that because legal action was mentioned, they would no longer communicate with us and disconnected the call. This entire experience placed lives at risk, caused unnecessary emotional distress, damaged our property, and demonstrated a serious lack of accountability and professionalism. This location failed at every level: vehicle safety, roadside support, customer care, and ethical conduct. I strongly caution anyone considering renting from this location.

This place you must avoid at all cost, I put the first month rent on a unit. I was told by the guy…read moreI had 4days to see if my boat would fit in the shop .The next morning the boat wouldn't fit . This is going on week 4 and still no refund,many lies later . I will be taking this to the next level

From the owner: We are West Georgia low cost leader in self storage! Best Price Storage will beat any competitor's…read moreprice. There is no extra charge for 24 hour access to your unit!