** Update ** After I posted the review below (on Google),…read morethey sent me a certified letter saying they would no longer be able to provide me with vision services... So the old: "You're not breaking up with me, I'm breaking up with you..!!" Well good for you Kennedy Vision. It's alway better to get rid of nosey customers that question the services you provide than to try to address those tough billing & poor service questions. I will still need time to grieve over this breakup though... sniff sniff.. ***************** 20+ years of coming to Kennedy Vision and now I am done. I have been coming to Kennedy Vision for over 20 years -since they were up in Elk River off School Street. This past summer I came in for my annual checkup, purchased a couple pair of glasses, and ran into a few issues. This was the very first time I questioned the service I received in 20+ years. I listed out my issues in an email and requested the email be forwarded to Dr. Rossow as I was hoping to bring awareness of the concerns from a long-time customer. Here's my interpretation of the email I got back from the "Director of Operations" when I questioned the confusing invoice, the quality of service I received from the office staff, their BOHO program and being charged double what was reasonable for what I purchased. "I'm not going to pass your concerns on to your Dr. Rossow because we don't want him to know we don't care if you're unhappy / dissatisfied and if you go somewhere else..." "Eye insurance is very confusing....and even though we have 100% control over making your bill / invoice less confusing, we're not going to do it" "Your just one person and we don't care if we loose one good customer - our business model allows for disgruntled customers because we overcharge so much" There's a lot more that I could say, but I will just wrap this up by saying they've lost my business...and my wife's business....and my three daughter's business....so I hope that extra $200 you got from me was worth it... * I am sure someone from Kennedy Vision will respond to this review and express their sincere apologies for my experience and state their commitment to customer service...but remember, that's only when I am posting a review for others to see. They had no interest in resolving my issues over multiple emails and phone calls... Only when people complain out-loud do they feel apologetic. No refunds on this review Kennedy Vision.... I sincerely apologize, but it's my policy...

Great family run practice. Great on my eyes. Great cust service. They have a new building off hwy…read more55. Ask Orin and he will help you select the best frames to fit your face. Great place for vision checks, glasses, and contacts. They also have great coffee in the waiting area.

I've been coming here for dry eye and the care has been amazing! I never knew you could do more…read morethan just drops for your eyes. I've already seen such improvement after a few weeks. I always feel very listened to by Dr. Holland and she takes time to explain any questions I had. There are few health care professionals that I feel are trustworthy and really listen but I get that every time I come here. Can't recommend Dr. Holland enough!

Dr. Wesley was great. Superb skill & equipment. Staff are pleasant. However, don't buy frames here…read more A lack of information and questions ended with me spending around $1650 on eyeglasses that had to be replaced twice and ended up being just ok for my needs. Less than a year later, I'm having to replace them again. Driving is what brought me in to the optometrist. I was beginning to have trouble with focus at dusk and at night when reading street signs and dealing with headlights, traffic lights, etc. I'm also a grad student, so I read a lot - A LOT - but not on screens. This was my first pair of wear-all-the-time eyeglasses, so I decided to try progressives. When I went to the optician side, someone should have asked me all of that right off the bat: how/when are you going to use these glasses? What brought you in for your exam? Is there a specific issue that you're dealing with? What kind of insurance coverage do you have? None of these questions were asked. Information that wasn't made clear up front: the actual cost of neurolenses (which I do recommend - if you have money). The cost of the frames that were chosen was also not made clear up front. Options like transitions, blue light blockers, oil resistant coating, etc. No mention until much, much later. No mention was made that I could restyle if I didn't like the frames, either. No mention was made that they could be adjusted for fit, until much later, either. The first frames that were chosen were highly recommended by an optometrist there. I was uncomfortable with their size, but open-minded and willing to give it a try. After all, they *were* my first pair of eyeglasses. They go on your face. I knew I would have to get used to them. I asked if they were too big, and was told they were perfect. I ordered them. I thought I'd be looking at about $400-$500. Two weeks later, I pick them up and am told upwards of $1500! I should have walked out but I was shocked, and also needed them. So, I paid for them, tried them on, and was instantly aware that I wouldn't be able to read in them. I said as much to the optician, who made no adjustments, said she'd call me in two weeks to see how it was going, and that was that. Again, these were my first pair, and I knew I would have to try them for a few weeks to give my eyes a chance to adjust, so I went along with it. Two weeks later, the optometrist did call, and I asked about clip-on sunshades because I was experiencing headaches from the brightness of the sun when driving. There were none available, but she could add Transitions lenses for $138. Two weeks later, I go to pick up the new glasses. As I'm leaving, I mention that I'm still getting used to the frames, but looking forward to using the Transitions for driving. She got a strange look on her face, but didn't say anything. The Transitions lenses were so weak, I ended up buying clip-ons from Walgreens and cutting them to fit. I looked like an idiot. On top of it, I couldn't read in these glasses unless I physically held the frames higher up on my face with one hand. The other option was looking so far down on the lenses that people would ask me if I was asleep while reading. My neck was a mess. I also felt like a clown in the frames. I finally sent an email asking if all of this was normal. A different optician invited me in to restyle. What?! You can do that? No one told me that. I made the 40 min drive out - an hour and 40 back each time, btw, because of the freeway situation - and we went through about 10 different frames, none of which were great, but at least they weren't clown glasses. He also told me that there are different types of Transitions, and the wrong type had been ordered. He also adjusted the reader Rx and ordered a different pair. Two weeks later, he's adjusting the 2nd pair so I can really read in them - not just check a text or read a pay terminal for 12 seconds - but there was a moment when he suggested I get computer distance glasses instead. Why would I want that? I have three perfectly good pairs at home: one was fully covered by insurance, one was $20 from Walmart, and one was about $150 from Zenni Optical. I don't get it. The new Transitions worked well, but when I got home, I noticed that these frames weren't the ones I'd ordered - and were equally disturbing. Now I looked like my mother - which is not ok. Again, I tried to get used to them, but was so embarrassed in them that I actually blew off a friend's birthday party at one point. The optician told me we could do one more restyle. They were decent. However, I can't read in these either for any length of time, and have utterly given up. I don't think it's even been 6 months since the final pair came in, and I need a new Rx. They were pleasant, Dr. Wesley was very good. But too much time, gas, way too much money, limited selection of men's frames, not enough information shared, and they should've asked a lot more questions. Mediocre end result. A real miss.

Great people, really friendly. They take good care of you…read moreand answer all your questions. Dr. Tanya Erntson is absolutely amazing. I got the "extra" eye map because I am from Topeka and it's just in case for historical purposes. *giggle* (Many patients will understand the reference)

I'll never go back. When they convinced me that I should get bifocals and they would give me a…read moretrial period. After two weeks I brought them back to get single vision instead. I ended up having to pay full price for the single vision and not refunded any money. I was told I could pick up some readers from WalMart for $20. I asked if they had readers there and was told yes but I would still have to pay full price on those and couldn't get a price break.

Communication was a huge problem! Billing questions were not answered correctly. Lenses came in…read morewithout frames, no one communicates with anyone else. Several bad occasions.

The office is beautiful and the two doctors I saw were very good. I will go back again.read more

I had Dr Thy Lu help me with some much needed dental work including a crown, filling and…read moreextraction. She was gentle, caring and professional. My dental assistant and all of the staff here were also friendly and helpful with me making my experience a pleasant one.

I was told I would need veneers because I grind my teeth and that my teeth were severely cracked…read more It would cost me at minimum $1200-$1500 PER TOOTH. I cried in my car both about the cost and the fact my teeth were so awful. I started having suspicions about it, especially when they never followed up on some questions. I went to another very established dentist for a second opinion, that several members of my family go to and I went to growing up, and has been around for more than 30 years. When I went to this trusted and experienced dentist, he told me that not only do I NOT need veneers, but if I were to get them it would only last 1-2 years because veneers are very fragile and because of my teeth grinding I would have ruined them and had to do it all over again. They said if and only if I actually need heavy work done, he would put in crowns, but does not see this happening anytime soon. All Smiles Dental was trying to scam me out of thousands of dollars, and veneers are not even covered by insurance. I would have ruined the veneers due to teeth grinding, and it seems any dentist should know this and not encourage people going broke over their teeth and completely ruining them. I cannot believe they do this to people and to create this financial and health stress in people's lives. I recommend going to Jain Dental in Plymouth. They are kind, trustworthy, and have many years of experience.

i can't imagine a better eye doctor. professional, friendly, and fast. she's willing to help get…read moreyou what you need, and seems to genuinely care about both you and her job as a whole. highly, highly recommend!

I just wanted to take a moment to say thank you to Dr. Danisi and her entire team. I recently…read morefinished a long stretch of dental work that included getting a denture, and I truly couldn't be happier with how everything turned out. From the very first visit, Dr. Danisi and her staff made me feel comfortable and cared for. Dental work can be stressful, but they were always patient, kind, and willing to explain everything so I knew exactly what to expect. That meant a lot to me. The denture fits great and looks very natural. I can finally smile again without feeling self-conscious, and eating has become so much easier. It's honestly made a huge difference in my day-to-day life. I'm really grateful for the time, skill, and care Dr. Danisi put into my treatment, and her staff deserves just as much credit for being so friendly and helpful every step of the way. If anyone is looking for a dentist who truly cares about their patients, I would absolutely recommend Dr. Danisi and her team. Thank you again for everything!

First time client here and my first appointment they were running a little behind so the gal gave…read moreme a Starbucks gift card for having to wait a bit. Just so kind and above and beyond! Waiting area was very clean and professional. Very high level tech that they used and I loved everyone I met! Highly recommend

Absolutely best dentist in town! We have been to numerous dentist in Albertville and Otsego. We had…read moreterrible experiences with the other dental offices that pushed for fillings and dental work that didn't need to be done. No selling or unnecessary treatments at Northwest! Loved our hygienist and Dr. Carlson. So friendly and welcoming. I had my first appointment this week and immediately scheduled my 5 other family members. Highly recommend!

We're still patients of Dr Carlson. We get great service from everyone in the office--Kelly at the…read morefront desk, Jeri, my hygienist, etc. It's convenient and they're accommodating. Highly recommend.