we found a vehicle online that we had been searching for for quite some time to meet our needs. it had a price online that fit our budget, and we decided to go for it. we were sorely disappointed however to learn that when we did the financial paperwork to purchase the vehicle, the price had somehow been adjusted significantly higher than what was posted online. fortunately for us jeremy and arturo cooperated and honored the original price. we were later able to find the listing and provide proof of the original sale price to arturo and jeremy, but thankfully they had already worked with us to get back to the original price. they were friendly, professional, responded to our questions and concerns quickly, were considerate and went the extra mile to make the purchase a success which included a trade-in. in addition jeremy came in from his day off to help us with the transaction and even changed into his other work clothes to help get the vehicle detailed so we could get back home in a timely manner to make some commitments. josh in finance also worked with us efficiently to get us in and out smoothly with no problems, while still taking quality time to answer and explain the financial process to us...he even gave us some helpful tips and advice regarding our new purchase. jeremy later noticed we had left our home key on the trade-in vehicle and was kind enough to mail it to us immediately. thank you again for all you did to make things happen jeremy and arturo-century chevy is lucky to have you both. thank you again for your terrific customer service...wish every car sales agent was like you. jeremy is still working with us even now, weeks after the purchase, to try and help us secure a second key for our purchased vehicle. he has gone above and beyond. we really appreciate his care and thoughtfulness. thanks again everyone. read more

Absolute best buying experience. I'm young, no credit, little down but had a co signer, They helped me out when other reputable ( i thought) dealers wouldn't. They got a lifetime customer. I was looking at trucks and picked out a dodge ram at another place and after 3-4 hours of waiting and pushy pushy sales people they wouldn't help me. Decided to just look at century and the sales man, DOMINIC, Was awesome, very informative about the truck, warranty and any other options i would like, Not pushy at all. I really felt at ease with him, After only 40 minutes, by the time i decided i wanted the truck and we did the paperwork, they were 99% sure the loan would go through so we went ahead to finance. JERRY in finance did a excellent job of getting the payments within reason for me. (Being 22 i have a full time job but cant afford 500 dollar a month payment) He also explained the warranty and all the little stuff that was being added, VERY VERY informative, i really appreciated that. By the time i arrived to the time i left IN THE TRUCK it was about 2:30 hours, and the truck had a full tank when i left, on the test drive it was only at 1/4, That was quite a nice surprise. A few days later, COLLIN called and wanted us to come fill out some other paperwork. He was awesome and got the payments and interest down even more. Came in looking for a 2000ish chevy, left with a 2012 silverado 1500 within my budget and a warranty, They just got a customer for life. HIGHLY HIGHLY recommend these guys. read more

I don't normally equate excellent service, honesty, and efficiency with dealership service centers, unfortunately. But, Century Chevrolet represented all of that!! I could have been a prime target to be taken advantage here. Although our extended family lives in the area, we are from out of state, and in addition, my Suburban broke down on I 36, and had to be flat bedded to the dealership. My service manager was Tom and he was respectful, easy to deal with, and did exactly what he said he would do. Tom both emailed me with a written quote and called me within 3 hours of my car being towed in on a Saturday afternoon. He told me it was the fuel pump and he'd have it replaced by noon Monday. What he didn't known was that I had my Dad in my back pocket who knows cars inside and out and he had already told me it sounded like I had lost my fuel pump. When Tom quoted them the fuel pump (and ONLY the fuel pump), it further validated his honesty and professionalism. Tom called me at 11:30 on Monday to say my car was completed with no additional problems. I picked it up an hour later in perfect working order. I'm writing this review because I don't live here and we don't normally drive here (we fly) but he was that good! I wish there was a Tom and Century Chevrolet service center in DC. read more

I work here, so I understand that not every customer situation will work out perfectly. We're human, and we're not infallible. We deal with the sales, maintenance and repair expensive machines, and all of this can create some emotionally charged issues. We will try our best to do things right the first time, but some days (even on our best days) that doesn't work out. We do care about the reputation of our Store and the treatment of our Customers. It does matter to us when someone visits and leaves unhappy or dissatisfied. We care about helping to resolve any customer complaints. No matter the situation we always reach out to try and resolve the matter to the best of our ability. Even if we are not at fault and are being unfairly rated - we still make the effort to make amends. Yelp may reveal a few bad apples in the bushel but it doesn't reflects the HUNDREDS of happy customers that leave here each Month and keep coming back. Hopefully you'll judge the Store for yourself by visiting and giving us the opportunity to meet you and help you in person. Thanks for taking a minute to read this!! read more

We worked with Paul Fowler and were quite pleased with the entire experience. First, he did not make a face when we said we only wanted to spend $10K like they did at Sill TerHar down the street. Then he showed us something that ticked all our boxes: 4-door, automatic, room for a large left foot to rest while driving (you'd be surprised!), good mileage, and a reasonable number of miles logged - it even had the bonus of a hatchback. We drove it and loved it and bought it on the spot, knowing that as it had been on the lot only a short time (had not even been inspected yet) it was not going to last. He was knowledgeable, professional, and easy to work with. And Juan in finance was a pleasure (usually they keep the crabby old guys back there). When the inspection was done, there were a few things that needed attention and some for consideration down the line. They did one of the preventive things for us and gave us a write-up of what to look for down the road. And it was ready Wednesday instead of Saturday - woot! We would definitely recommend the dealership in general and Paul in particular. read more

I was working with a salesman at a dealership in Colorado Springs on a one-year old Tesla. I learned that the salesman lied to me so I was done working with them. Jay Frank, the GM at Century Chevrolet and I have done business many times and I went to him to express my dissatisfaction with the dealership in the Springs. I'm not sure what Jay did; but, the next thing I know is that he had the Tesla in his shop. They aren't even the same chain. He has such a good name in the industry and highly respected by his competitors that they allowed him to buy it from them. I went in yesterday and purchased it from Jay for $1000 less than the liar in the Springs. Plus, I was going to wait until my son turned 16 to get him a used car. It so happened that they had a Rubicon that was incredible so Jay made me another deal that I couldn't pass up. So I ended up buying two cars...I have a happy Tesla driving wife and a motivated 15 year old boy that needs to get his grades up! Thanks Jay! Thanks to his team...props to his Finance Directory, Khalid as well...he did me right in many ways!!! VWY read more

I would not recommend this service center based on my recent experience. I brought my car in because the check engine light was on and it was stalling. After an inspection, the service team diagnosed an issue with the modular software and informed me that the car was ready for pickup. Unfortunately, the car continued to stall shortly after, and I had to have it towed back to the dealership at my own expense. Following a second inspection, they determined the real issue was a faulty oxygen sensor--which was the exact kind of problem I initially brought the car in for. When I spoke with the service manager to explain my frustration and ask about reimbursement for the unnecessary towing cost, I was met with dismissiveness and an unwillingness to accept responsibility for the oversight. The manager interrupted me repeatedly and was unprofessional throughout the conversation. This experience left me extremely disappointed in both the quality of service and the way I was treated. I would strongly advise others to take their vehicle elsewhere. read more

Customer Service to the MAX! While recently deployed to the middle east, I decided to I wanted to purchase a vehicle. I soon found out that this task was far more difficult than I had anticipated. Upon hearing my situation, most dealerships quickly turned me away, because I simply wasn't worth the extra effort. Not Century Chevrolet! Jory Daniels went above and beyond to take care of me with my unique circumstances. He took the time to help me through the entire process of purchasing the vehicle, to include getting the windows tinted, all the while taking the prolonged time due to the time and geographical difference. Once I got back stateside, I went to the dealership, and there she was, my beautiful car all cleaned up and waiting for me, one hell of a welcome home gift. If this is the level of customer service and commitment to customers they are willing to show me, I can't begin to imagine how the treat customers that are considerably easier to deal with. Cannot recommend this place enough! read more

Excellent car buying experience! After being overcharged and disillusioned by CarMax on 104th, we went to Century Chevrolet on the recommendation of our credit union. Leary of being ripped-off and lied to (again), we explained our financing (payment) needs up front and were quickly shown a very nice '12 Chevy Equinox that although was priced higher than our budget, was made to fit said budget by their friendly and knowledgeable staff. They were more than fair and we really did get a great deal on this vehicle (www.nadaguides.com). From our sales consultant Jeremy to Khalid who finalized all the financing, we had a smooth and enjoyable experience with everyone we interacted with and drove away in our new/used car within just a few hours of arriving. Will continue to refer and recommend Century Chevrolet! read more

Got billed almost $1700.00 for a job (ignition switch) that should have cost $50 to $500 (according to my research). The job was supposed to take an hour to an hour-and-a-half but my truck was in the shop for two, full days. I should have known better than to take it to a dealership. They're known for squeezing their customers for every penny they can. The only good news is that my truck is fixed and probably done with the tools and parts that only a dealership can provide (a guess on my part) and done by a certified GM mechanic. I can put a certain amount in trust in that! I guess that's what I paid for in the long run. Anyway ... I'll try to avoid all dealerships in the future. I'm far more angry at the car thief who caused this situation in the first place. read more

Nothing but amazing!!!! I was having a weird noise in my car that kind of sounded like a dishwasher. After dealing with Alpine GMC, who were basically all a pile of shit, and couldn't duplicate a noise that my hard-of-hearing grandma could hear, I brought it to Century. Ramon was unbelievable!!! He knew what the problem was just by me telling him what it sounded like. Had it in the next morning and was good to go early afternoon. They are all super friendly and helpful at Century service!!! Would definitely recommend to anyone!! Ramon actually listened to all of my concerns, made sure he understood what I wanted to happen, and called me with updates!!! Amazing customer service and I couldn't be happier! read more

My car was crapping out, and I knew it was time to trade it in while I could still get some money for it. I was refereed here by a friend, and I worked with Khalid, he went above and beyond to find me a GREAT DEAL. I don't have the best credit, so it was no easy, and Khalid worked so hard with the banks to get me a brand new 2016 chevy cruz. My interest rate is way better than I was expecting, and my monthly payments are perfect for my budget, I also got a great deal on gap insurance as well. I am more than satisfied and now have a beautiful new car. Thank you guys so much! read more

I have been having my car serviced at Century now for about 6 years. In that 6 years the only place to service my Suburban has been Century and Tall Tom! I knew the first time dealing with Tom, that he was the guy I wanted writing my service. Tom has never let me down. Tom exhibits the qualities of a true professional, he gets the job done each time and does it with a big smile on his face. He goes above and beyond and calls me if he finds something we did not discuss, so he can go over options with me. Tom is an Outstanding member of the Century team. Mike read more

Today i purchased my first car ever all on my own! I was referred to Century by a family friend who told me to see Sam & Steve. I couldn't have been more comfortable signing my name to an almost $20k loan if it weren't for the 2 of them. They have a huge selection of vehicles and every single person that I came into contact with at the dealership was friendly & helpful, not pushy & obnoxious like most dealerships. I recommend anyone in the market for a new or used vehicle to check out their inventory & see Sam or Steve! Amazing service is still thriving. read more

I purchased my 2013 Chevy Sonic and the process was so easy and felt very confident when I left the dealership. My son was with me and can be extremely hyper at times, the sales man Kirby was so nice and thoughtful he encouraged my son by asking him questions about cars, super heroes, and school. The sales person Kirby showed me how to set up my Blu tooth connectivity, OnStar, and all the ins and outs of my new car. When I decide to purchase another car I will definitely purchase from this dealership 100% read more

I just bought a pre-owned 2019 GMC Sierra 3500 HD from Century Chevrolet. My sales person David Saucedo and the finance Mgr Juan Esparza were wonderful to deal with. David was very knowledgeable and professional though out the whole process. Juan is very good at his job and made the paperwork part of the process (which I dread) as easy as possible for me. I would recommend them to any one looking to buy a new car or pre-owned car. I would definitely go back when it is time for a new truck. read more

Horrible service. We went for a recall repair, which suppose to be covered, so service people recommended an extensive list of things that needed to be done, even the ones already done few months ago. We just asked them to replace cabin filter, which is in a place impossible to do ourself, under the console. We took truck home and radio, console DOES NOT WORK. And they do not want to repair what they have done. AVOID THE SERVICE DEPARTMENT. Obviously not honest people read more

I really like the staff and service. In fact, if given a chance, I prefer to have any service, including oil changes, done at Century instead of my dealership back in Canada. Everyone is so friendly and efficient. I never feel like I am being pushed to do service that isn't necessary. I am always given a clear picture of what is needed and can make my decision as to what I want done based on the recommendations. read more

I had a unpleasant morning with a tire going flat. Even though there were warrenty issues on my car, John Hobart of service and Khalid Bushaala of finance helped find within my warrenty a way of helping getting my tire replaced today. They always work hard to help with any problem no matter how big or small. Thank you again to them and Century Chevrolet for getting me back on the road as fast as possible. read more