Shout out to Alana who was out check in person and Felipe out car rerun guy. Exceptional customer service. Loved the car it was a wonderful experience. Would definitely rent from them again or anywhere I travel to. read more

Our experience with Fox Rent A Car was extremely disappointing from start to finish. At pickup, the salesman was very pushy with upselling -- pushing vehicle upgrades, prepaid fuel, and toll coverage. He told me the toll charge was $13, but failed to clearly explain that it was $13 per day, which felt very misleading. What made it worse was that I was asked to initial everything on a digital screen without being shown a clear breakdown of charges. After receiving the printed contract and reviewing it, I was honestly disgusted by how much I had been upsold. The vehicle we rented -- a Nissan Pathfinder -- was substandard and very dirty inside and out. While the car functioned fine for our four-day weekend and got us where we needed to go, the cleanliness and overall condition were unacceptable. Return was smooth, but once again there was an attempt to upsell -- this time offering a $20 charge to take our rental back to the airport. We declined. The shuttle service itself was decent, but the wait time from the airport to the rental facility was extremely long and overcrowded. They eventually had to call for additional buses. Overall, we were very disappointed with the entire experience and will not be using Fox Rentals again. read more

PAY ATTENTION TO ALL THE TERRIBLE REVIEWS! My experience was terrible, including the following: They did not have the car I made a reservation for or an equivalent. So they offered me an upgrade but at a cost of over $240 for the reservation, or a downgrade, but because I paid in points, no price reduction. It took me 15 minutes to convince the counter person to give me the upgrade at no cost, which has always been my experience at other rentals.  The agent, I believe his name was Amir, then said I had the option of purchasing a half a tank of gas and I would only pay the difference between the amount of gas that I dropped the car off with and a half a tank. Instead, they charged me for a full tank when I return the car and no matter how much I protested they insisted that's what I agreed to. I checked with Amir, probably five times before I agreed to the rental that it was a half a tank. When I returned it was close to half a tank, but they insisted there was only 4 gallons and charged me over $35 in gas. With regard to toll roads, I thought I agreed to a feature where the tolls would automatically be recorded and then I would be billed for them. Instead, they charged me $12 a day - $167! - for tolls even though I did not use any for 10 of the 12 days I had the car. I had maybe $20 in tolls. They insisted they did not have the capacity to change my bill once I complained about it saying that's the contract I signed and too bad.  This is by far (!!!) the worst car rental experience I've ever had and I cannot recommend strongly enough to stay away. read more

Do NOT under any circumstances rent from this company. I booked through Sam's Club so I figured they were reputable. Had I read the reviews, I would have known better so shame on me for that. First, the location is not on airport property, so you need to take a shuttle. Second, their policies are incredibly predatory. The agent will rush through the agreement without fully explaining what you are signing. I got my final bill and was charged $115 for a toll pass. I used maybe $10 in tolls. The agent asked if I was going to be using tolls. I said I was going to the Keys. He had me sign without telling me what it was for. Turns out it was $14.49 a day for a toll pass, which he did not explain. So knowing that I would only need $10 in tolls, he decided to rip me off. Stay far away from Fox Car Rental. read more

Cynthia was amazing. She was the best front desk clerk I have met in a long time. She gave us a lot of insight about Colorado and where we should visit and move to. I definitely would rent a car from Fox rental again . The vehicle was clean, tidy and check in and check out process was very easy. read more

Fox Rent A Car - Rental - Car Rental Near Me - Denver, Colorado

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I avoided all toll roads got charged 30.00 administrative fee plus 9.20 toll..this rental place is expensive I can't believe it..if they don't get enough from you at counter they will get you another way.. I usually don't post bad reviews but I have to warn people..watch out your next! read more

What's with all the fee's? I paid full price in march through Travelocity. Why was i billed 513.00 more? Bad business practice. Not happy with hidden fees. Will use someone else in the future!!!! read more

I simply can not understand the ratings. This review is for Denver Airport location. From the airport they have a dedicated shuttle (no rental car company has an airport desk so all are using shuttles). The station is around all the others so not a longer ride or anything. Once you are in the buildings depending on the time you either got a long line or a short. I was lucky had a medium line and two agents serving customer so I only waited around 10 min. The rental paperwork was easy and as they all do my rental agent Cynthia tried to sell me insurance and gas. But she only asked once and was ok when I explained I rent a lot of cars and she don't need to insist lol. Then she explained to me how many toll stations are around Denver and asked if it would make sense to get a flat rate for all the tolls. I agreed. So she did some successful up-sale (good job). When I left I got the keys and the car was waiting outside. When I got to the car I noticed she gave me a heavy upgrade at least two classes up from what I originally booked. What a great service. I was at Sixt to start with first but they cancelled my reservation for reason unknown so I was left with no car. They said no problem and offered me a car on the spot that would have been at least a class under my upgrade at fox and would have cost (you sit?) Seven times (7!) what I paid at fox. The car was very clean and had all the bells and whistles even wireless CarPlay. It is just a great experience with fox. So in Denver they do not longer accept depot cards for the deposit. But Cynthia said when you drop it off you can come in and you can pay with a debit card. When I did that I saw there was only one agent (it was 10pm) and a long line - but when I asked if I can change my card to a debit card the return agent said wait a moment maybe I can do something for you that you don't have to wait in the line - a couple minutes she came back and said I spoke to my manager he will help you in a minute. And so he did. Jeremy told me care of changing the card and I was out in no time. Then he supported the coworker with Checkin when he saw how many guest have been wearing. What a great station and great service I felt very seen and professional served. That all with a great quality car and very very fair price! I am impressed. This was not the first time with fox it was the third time and I will continue booking with them after three great experiences! You should do as well. read more

Fox Rent A Car - Nice rental with all the bells - Car Rental Near Me - Denver, Colorado

BEWARE: Please Read Before Renting from Fox Rent A Car I really should have listened to the reviews -- I thought, "That won't happen to me." But it did. That's exactly why I'm writing this: because if you're reading this and considering Fox Rent A Car, it could absolutely happen to you too. Let me start by saying I'm not someone who usually writes reviews like this, but I feel genuinely taken advantage of and want to help other consumers avoid the same experience. Fox quoted me $347.58 for a 9-day rental, and I thought, "Wow, that's a great deal!" I ignored the dozens of bad reviews because I travel frequently to see my daughter and thought I'd found a new go-to rental company. Big mistake. The final bill? Over $620. That's nearly double what I was quoted. The hidden fees just kept stacking up, and many were never clearly explained at the time of rental. Here's a breakdown of some of the surprise charges I was hit with: $37.22 for less than a quarter tank of gas, even though I returned it with nearly a full tank (360 out of 400 miles). I was told I'd only be charged for what was needed to "top it off." That clearly wasn't true. $14.85/day for rental liability insurance (RLI), which was automatically added -- despite not being clearly discussed. Additional mystery fees like: Concession fee: $37.22 Recovery fee: $60.92 Denver Rental Tax: $90.22 "Degeneneral Tax" (?): $19.41 And other small daily charges that added up fast All told, the extras alone came out to over $270, not counting the base rental fee. Worse, when I raised concerns, they fell on deaf ears. That's what really stings -- not just the charges, but the lack of transparency and accountability. Anger is a secondary emotion, and what I truly felt was frustration, disappointment, and a sense of injustice. I usually rent through Costco Travel and have never had this kind of issue. Ironically, I recently booked a hotel + car vacation package through Marriott, and once I saw the rental agency was Fox, I called immediately and cancelled the car portion. Marriott kept my discounted hotel rate and reassured me they work with other rental companies as well. Even they were surprised at what I told them. So, to anyone reading this and still considering Fox -- listen to your gut. If you're hesitant, there's a reason. I made the mistake of ignoring the red flags and paid for it -- literally. This isn't about being a "Karen." This is about protecting other consumers from bad business practices. Do your homework, and trust the experiences of others. Never again, Fox. Never again. read more

Fox Rent A Car - From the Better Business Bureau - Car Rental Near Me - Denver, Colorado

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Shout out to Lu for hooking it up with a beautiful upgrade so that I can explore a new mountainous city for the first time with comfort and ease. Not only was the service at the counter fast, Lu was also very hospitable and recommended some things for me to see out here in Denver. It was very welcoming for someone like me who just wanted everything made easy, esp. with it being late at night and after having just come off of a flight. I really appreciated our small talk and hope to see him when I drop off. read more

Fox Rent A Car - Jeep Grand Cherokee - Car Rental Near Me - Denver, Colorado

BELIEVE THE BAD REVIEWS. SCAMMY AND PREDATORY BEHAVIOR. Ended up paying $500 for a rental that was supposed to cost $120. Say I did not want the coverage for the vehicle, Christopher added it anyways and did not tell me. I was confused why the total was so high, he said oh that's just the deposit that you'll get back, that was a LIE. There was no deposit that I got back. Not to mention, they charged an entire $180 for "prepaid fuel" for a 3 day rental. Why the F$*! Would I spend $180 on gas in 3 days in an economy car ???? Disgusting company. Shame on this business. And Christopher, next time be honest with people about what they're paying for. read more

Great staff, very helpful and willing to work with you. Car was in good condition. Price can't be beat!

We arrived in Denver and it had recently snowed. The person behind the desk recommended we upgrade to an AWD vehicle. Well initially he quoted us $450 EXTRA on the original $350 rental fee for the upgrade. When we said there's no way we're paying more than double for an AWD, he started asked if we were Costco members, and that he could do a small discount - he didn't even ask to see the Costco card, so this basically tells me that he's just making up prices as he goes. Anyway, the rental was fine, the car was pretty good, but then we received a toll bill in the mail. Now, he did not mention anything about charges for tolls. There were $23.30 in toll charges; no big deal, but here's the kicker - $120 in admin fees. So now basically we've ended up paying ~$800 for what started as a $350 rental. My recommendation: just use a reputable rental agency - you'll end up paying the same or less for a much better experience. We will never use Fox again, and neither should you! read more

Besides an awkward encounter with the salesman I had a decent experience. I told the guy straight up at the counter than I've read plenty of bad reviews where there are many hidden charges, and I told him I better not see any of it, and I decline all extra services. That was it, car and trip and cost was excellent read more

AVOID renting from this car rental agency. You'll likely end up paying far more than your original quote from Expeida because Fox Rent a Car adds numerous extra fees--many of which are already included in Expedia's pricing. The problem is that these fees are listed under confusing names, and when you ask the Fox staff about them, they insist they're not included. Even worse, the counter agents try hard to upsell you on various services and insurance. We confirmed with our relatives in Denver that highways there are not all toll roads and avoidable, yet the agent repeatedly told us that all highways require tolls and that it's impossible to avoid them. They even urged us to call our relatives again to "verify." This is simply untrue, and believing it will push you into paying an outrageous fee for a transponder rental. They also claimed that our personal car insurance didn't meet Colorado's liability requirements. When I asked how drivers from other states could legally operate their own cars in Colorado, the agent had no answer. It became clear they were willing to say anything to pressure customers into buying more add-ons. While waiting in line, I heard them giving the same misleading information to other customers. In the end, you'll probably pay nearly double your quoted price--and Expedia won't be much help either. read more

I had a very frustrating and misleading experience renting a car in Denver. At the counter, I was told that due to the "Colorado traction law," I would need to upgrade my vehicle to comply with state requirements. This was presented in a way that made it sound mandatory and non-negotiable, as if I would be breaking the law without upgrading. However, this was completely misleading. My travel route was simply from Denver International Airport to Cañon City--primarily along I-25 and US-50. These are not mountain pass roads, and the Colorado traction law does not automatically apply to this route. The law is typically enforced on specific high-elevation corridors (like parts of I-70) and only during certain weather conditions. None of that applied to my trip. At no point was this explained clearly. Instead, the situation felt like a pressure tactic designed to upsell a more expensive vehicle under the guise of legal necessity. As a traveler unfamiliar with local laws, I relied on the information provided by the rental agent--and that information was inaccurate. Rental companies have a responsibility to provide honest, transparent guidance. Explaining that certain vehicles may be beneficial for mountain driving is reasonable. Telling customers they are required by law to upgrade--when that is not true for their route--is not. This experience left me feeling taken advantage of and distrustful of the company's practices. I would strongly caution other travelers to research the Colorado traction law themselves and not rely solely on what is said at the rental counter. Overall, this felt less like customer service and more like a misleading sales tactic. I expected better transparency and integrity. read more

Rental agent pressured me to purchase various things. First he asked where we're going. I said Estes Park. He said then I definitely need to upgrade to an SUV or I wouldn't make it up the mountain (this is June). I call my relative who tells me that's not the case. I decline the upgrade. (Turns out that an SUV was in fact not at all needed) Next he asks if we want the premium or standard insurance plan. I say neither--we have insurance. He expressed doubt of whether our insurance would actually cover us. Then he said we still need to buy special Colorado-required loss of use insurance for $120. I protested that this should have been advertised. He said it isn't b/c it only applies to Colorado. We went back and forth and finally I asked if this add-on is legally required. He admitted it wasn't. I declined. Then he strongly urged me to buy their toll plan. I showed my reluctance. He said, with supreme annoyance in his voice, "then it's going to be toll plus $15 administrative fee, toll plus $15 administrative fee, one after the other." I still declined. Guess what? We did not come across a single toll in 5 days of driving through the Rocky Mountains, Estes Park, and Denver. What a scam artist. He asked for my zip code. I told him. He said "Your zip code is wrong." I tell him again. He repeats it's wrong. I tell him a third time, and turns out he had transposed the numbers. I put my card to pay and it doesn't work. He says, "That's on you. There's nothing wrong with the machine." We try again and it works. I hope these details show what a miserable operation Fox Rent A Car is. read more

First, you do NOT need to rent an express lanes pass. Rental car companies will try to get you to rent it. I talked to the locals and most do not get the pass. It's only if you want to go to the far left express lanes on certain highways. Also, if you take E-470 which you can avoid. We drove around Colorado for 7 days and never had to pay a toll. As for this rental car company, it was ok. The car was old and scratched and dented with 50k miles. 3 of the tires were balding. I took a video of car when I picked it up. There were only 2 people working when I picked up the car and it was a long wait! They tried to upsell me, but I declined all. read more

Fox Rent A Car - Car Rental Near Me - Denver, Colorado

This is a horrible car service. They add on to your bill, without telling you, and when you dispute it, you get the run around and they give you a $10 voucher because they were in the wrong. Horrible. Do not recommend. read more

What can you improve? How about deceiving business practices! I asked about a charge at the time of rental and was told it was my deposit. I couldn't see a breakdown of anything of the charges so I believed the representative. Come to find out I was being charged for $178 for coverage I didn't ask for. I reached out to Fox and they simply don't care because they have my signature. I visit the Denver area at least 4 times a year along with other family members and Fox will not be used again by any of us. You'd think with over 2500 reviews and a 1.5 star rating that they would get their act together. Ridiculous, deceitful company. read more

Getting our transportation. We had an efficient experience renting from Fox Rent a Car in Denver! Quentin provided excellent service during the check-in process, setting the tone for a smooth rental experience. When it was time to pick up the keys, Derby was equally wonderful, making the transition quick and easy. We rented a clean white Jeep Laredo, which not only looked great but also performed exceptionally well during our trip. The overall professionalism and friendliness of the staff made this rental a breeze for both pick up and drop off. read more

Fox Rent A Car - Picking up our off-road ride. - Car Rental Near Me - Denver, Colorado

I was asked if I wanted a plate pass for toll roads and upgraded insurance. I said, "No" to the insurance and that I only needed the plate pass for one day. I was billed for upgraded insurance and a plate pass for all 7 days that we had the car. I have been trying for two days to get a manager to call me back. Everytime the call agent says a manager will call me right back and nobody does. read more

WOW I wish I had read these before booking. This is a SCAM / SCUM company. They 4x'd my rental charges without ever telling me. "Just sign here" they said, and I did so assuming the price was the same as my reservation. NOPE. It was quadrupled. But because they had me sign and initial in a tiny digital box, completely unattached to the contract itself or the changed charges, I'm out of luck my bank says. I've reported them to the better business bureau for dishonest practices. AVOID this awful company. read more

The counter clerk at the Phoenix airport was brusque and unhelpful. The staff at the car pick-up were disorganized and did not communicate Fox's "system" clearly. Its system was for the customer to wait around for 15 minutes until the staff said, "Your car's over there." When I asked where, the staff member gestured in the general direction of two cars. I had to ask again to find out which one was mine. Fees were slightly increased from what I was told when I reserved the car. I won't be trusting Fox with my rental car business in the future. read more

We actually rented our car through Uber and this was the rental company. Aside from the wait for the shuttle at the airport, and the line in the terminal for the car, everything was fairly smooth. We signed up for a "Dodge Charger or similar" and we got a Dodge Charger. They allowed us to prepay for gas which made everything very smooth on the return. The customer service representatives were friendly and helpful when we returned the car - they seemed very happy when we asked if they wanted our ice chest! I think there's definitely room for improvement on wait time for actually getting the car, but otherwise this was much better than other Fox establishments we've dealt with, so we would rent from them again. read more

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Avoid at all costs. Their only goal is to extract more money from you and they will lie, cheat, steal to do it. You can't believe anything the employees tell you verbally. They are not there to help you. You will be asked to sign the digital pad without seeing the entire contract. Don't do it. Later when they rob you they'll claim "you signed the contract." The reviews on here speak for themselves. You may be tempted to go with Fox to save money, but you will pay double by the time they're done with you. You're better off with a reputable rental car company (or avoid them entirely with Turo). read more

NEVER EVER RENT A CAR FROM THIS ESTABLISHMENT. They are only here to scam you and take your money. I had initially booked and paid for a car reservation, for a SUV w/ 4WD. But when I arrived, they refused to give us the car that we had paid for on the listing. If we wanted the car it would cost us another $85 dollars for each day on top of what we already paid. This is just absolutely ridiculous. We also didn't have much options because we were quite literally in the middle of nowhere and it was super late at night. The service was mediocre at best. The staff just wasn't accommodating and outright rude. I will never even be using Fox Rent a Car again. Terrible. read more

I have had good experience with this location before but not this time. I rented a car here through a third party for 3 days. My plane was delayed so I did not get to Denver to rent the car till the 2nd day. The man at the counter said my car had been rented out but would give me an upgrade for no additional cost. I thought the amount charged to my card was high when I signed on the electronic signature pad but I thought it was all for a deposit. I didn't actually see the contract till it was emailed to me. I had driven an hour away from the site before I had a chance to see my email. I was charged an up charge of $80 a day for all 3 days on the contract even though the agent verbally said there would be no charge. I tried to talk to the manager when I returned the car but the electricity was out. The phone numbers that were available for me to call were not of any help. I was unable to get ahold of the manager at the Denver location to get my refund. Make sure you see a copy of the contract and charges before you sign, read more

Victor is the one who helped me he's professional and got exactly what I needed , he's professional and nice to my kids . I would recommend this car rental services over all prices are fair as well ' tha m you victor and go dodgers ! read more

If I could give this company a negative star, I would. The short version is that we paid a $500 dollar deposit and now they are refusing to give it back! They can't get their stories straight and have now given us three different excuses as to why we are not getting the deposit back. I will NEVER use this company, and I am warning everyone! read more

Customer service was horrible! First and last time using fox rental. The lady helping me was not helpful at all and rude.

This place was already up selling me on insurance the moment I came to the counter. I got their insurance but "not the good one" so it was already a bad time. Then the next day, the keys must have fallen out of my pocket and someone walked away with them, leaving me stranded in a super sketchy parking lot. NO ONE from Fox could tell me how to proceed. It was like I was the first person ever to have their keys lost or stolen. The first call to them, they told me to "get a locksmith" well, they gave me such a crap car no one had the FOB for it, I tried 3 locksmiths and it took 3 hours total, once again a sketchy parking lot! Then they said they would tow it, but on my dime and then charge me for the FOB, Well I can't help the FOB, but I used my AAA to tow it. So I return to the drop off and the manager acted so lost on what to do. She told me the insurance I got doesn't cover it, since it only cover collision and then she just automatically assigned me a new car, which I didn't want from them after this 5 hour ordeal. But she was such a bad communicator and lost to the situation, I thought I was just signing that I turned in the other car. Well I am at the airport writing this and this car cost me $800 on top of the original package price, not only did they take my first security deposit, they also created a second deposit and took that. I know a FOB is less than $800 as I've gotten one for my personal car for $450 and was quoted $425 for the Rental, so even if they go with a dealership, It should be less than that, especially since they have a a FOB code they gave me, I bet they have a box of them in their lot from old destroyed cars But I still have a feeling they will be back for more money. read more

Horrible. Do not book just because it's a "cheaper" rental. Not worth the headache and horrible service. My fiancé and I were heading into Estes park. Being that we're from out of state we asked the representative if we needed chains for weather conditions. She stated "you are not allowed to put chains since it's a rental but you need a 4wd" well.... We did NOT. NO SNOW. We complained to the rental place because it was 315 extra dollars we did not need to spend and we would have never if it wasn't for the representative stating it was required. Spend the extra bucks and go somewhere else. They might have a shuttle made for more than five people. 0/5 stars. UPDATE: WAS TOLD TO REACH OUT BY THE "owner" ONLY TO BE TOLD SORRY YOU SIGNED A CONTRACT. DO NOT FALL FOR THEIR REPLIES. COMPANY WANTS TO SAVE FACE. SAVE YOUR MONEY AND GO ELSEWHERE WHERE YOU WONT GET SCAMMED read more

Upon returning the car, the person looking at it noticed a couple of pet hairs on the seat. There were no animals in the car, however, I did cross paths with a few animals in my travels, and apparently, there transfer may have been transfer from my clothing to the seat. I was told that if I didn't take it off the lot and vacuum it I would be charged $400 for a cleaning fee for three pet hairs. That's all I could see. I took pictures of the seats before I vacuumed and after. You would be hard pressed to find all three of those pet hairs. It's interesting to note, that I was not the only one sent off site to vacuum or clean their car, and we were all sent to the same business. I was not told prior to this that if I stayed with or came in contact with animals, and there was pet hair transfer, I needed to vacuum and clean the car out or face a $400 cleaning fee. I wasn't even told pets weren't allowed in the car even though I chose not to have pets in the car, as it was not my car. I also did not notice three random pet hairs. $400 for three pet hairs I was repeatedly threatened with. I don't blame the person checking me in, it's clearly the rental car company's training of their people to get money. Because of this, I almost missed my flight because it took 45 minutes to take the car offsite, vacuum it, bring it back, and then wait 23 minutes for a shuttle to the airport. That was the wait time for the shuttle, not including the drive there, the first stop made for others on the shuttle, and the walk to try to get from the shuttle stop to TSA and then to the gate. That was another 20+ minutes. By the time I got to my gate, it was 10 minutes before they started boarding. I built in two hours to get from this car rental site, where you can see the airport from, to get to my gate. Had I not needed an extra 45 minutes just to get from the lot to the airport, I would've comfortably made it with more than an hour before the flight even boarded.This is the second time I have rented from this company in Denver. The first time I had a horrible experience with the human that I picked my car up from pushing and threatening about tolls where if I did not get your $13.99 a day toll pass, and I passed through any tolls, I would be charged $15 per tollbooth plus the toll fee. And the person was rude and aggressive about it and then said something derogatory about me to another person in another language, which, I understood. I chose to give this company another chance and not base it on one person. My mistake. At first, I'm thinking OK this was a much better experience, until I returned the car where on the drop off this time, I'm being threatened with a $400 charge to clean a car that wasn't even clean when I picked it up. I took a video and pictures of the car when I picked it up in the dark, and you could see the filth and the dirt on the outside of the car. The inside of the car, while I didn't take pictures or video, had clearly not even been vacuumed before I got it. So they give me a car that wasn't fully cleaned which, I didn't complain about, it was clean enough, and then threaten me with a $400 cleaning fee for three pet hairs? Honestly, if they weren't really down looking for something like that in order to threaten a $400 charge, they would not have seen them. If you enlarge the pictures that I took, you can find one hair. I can't even see the other two. I've been watching my credit card bill for fraudulent charges from this company. If they do not like the amount of money they get for their cars from websites like Expedia, perhaps they need to renegotiate with them and not threaten and try to bully customers out of more money at pick up and drop off. They could've had a very steady customer in me. My daughter and grandson live in Colorado. My plan is to be there a minimum of three times a year for a minimum of a week at a time. Now, I will pay a little bit more to go with a different rental company than Fox/Eurocr. I'm not doing the three strikes and you're out. I cannot afford to have them attempt to screw me over again on a third chance. It's a real shame that this corporation puts it's employees in that position to threaten and bully customers for more money. I can only imagine the number of people that they have financially screwed over with these scams that weren't able to stand up for themselves or know they were being scammed. read more

Dont ever rent from them. Rented in FLL and had $11 worth of tolls over the 4 days I had the car. Months later I get a bill with an Admin Fee of $15 for every toll. So over $100 in total. Now they have a collection agency trying to get the $ from me. I will eventually pay it but hopefully this review will deter others from renting from this awful company. Car sucked too read more

What a scam. I booked an 8 day trip through Orbitz and somehow ended up paying Orbitz $346.15 and even though on reservation it clearly says "Pay at pick-up $0.00" I was charged an additional $480+ for Taxes, Fees, Gas, Tolls, and other charges. The Gas and Tolls I understand, as they're add-ons and I've paid fees at other car rentals for $30-50 for those in other trips, but the rest of the fees should have been covered by Orbitz and they weren't. Going back and forth with Orbitz about their process and getting a refund is largely going nowhere either. STAY AWAY from this place. read more

RIP OFF!!! The daily rate was attractive, only $41 but my total bill for three days was over $280!!! Classic bait-and-switch. I will NEVER use them again. read more

What a joke. 45 minute line of people with one woman behind the counter. Let's say the wage is $20/hr. So, to add one more staff member would be $40/hr. So let's say they're open 12 hours per day (making that up), it would cost an extra $240/day to have an order of magnitude better customer experience. If the airport rental car business in a major American city doesn't have the profit margins that would allow for a $240/day expense to transform the customer experience, then this company must have serious problems. In either case, this is a reflection of horrific management decisions probably stemming from the top. And I will never rent from them again. read more

Hidden charges that were revealed after paying via after the receipt sent by email. So when I called to dispute wrongful charges I was told no refund allowed because I had all ready paid. Estimated charges were $490 and final cost was over a thousand dollars. They charged extra airport transportation for shuttle and airport taxes and we never used there shuttle or airport. The rental car was picked up and returned by transportation from family that lives in the area read more

This is the worst rental place at DIA they are cheaper by $5-$20 vs any other place, but you get terrible customer service, base model cars, and A CLEANING FEE if you don't vacuum out your rental before returning. They charged me $188 for a few hair strands and leaves in the back seat. The tank was filled and the car was in pristine condition otherwise. I offered to return my car later (since I was returning hours early anyways) and go vacuum out to avoid the fee and the attendant said it was too late since he saw the interior already and closed out my rental agreement. I would have had to go back inside and have the front desk attendant open up a new reservation to give me the keys back....just terrible. Horrible place! read more