Leeza S.

We order from you a lot and I am always happy with the quality of your food and service. I felt that it was important to tell you about my food last night. I ordered a pizza and 10 wings. The pizza was not cooked through and doughy - which I could live with- I ate the edges - lol But the wings.... It was a bit alarming to see what appears to be parts of the wing I never knew existed and really didn't ever need to know. Haha. They looked kinda like "chicken feet" ??? 3 of them. And the wing size- so smaller than normal. I know prices are way up for wings and that cost is apparent in your pricing but to pay more and not get the same usual good size and quality - well that stinks. Anyway - please don't have your staff put these odd looking chicken pieces in and call them a wing. We love your food generally and this was a disappointment. Thought you would want to Know instead of posting a review on yelp without giving you a heads up. Thank you, Leeza Edholm

Sarah K.

Franco's Pizza has been around for a long time. I like ordering pizza, antipasta salad, subs and believe it or not their wings are pretty decent. However, I've noticed as of late their prices have gone way up and the quality and quantity has gone way down. Not to mention the customer service and simple listening skills are lacking from the staff. When calling to place an order for pick-up or delivery I feel as though I'm thoroughly communicating my order effectively and efficiently but somehow the order is NOT prepared or executed to my preference or liking. Requested items or deleted items on pizza's or salads are missed altogether. I also feel like I'm talking to a wall or someone that's tired and half asleep and totally in la-la land when I phone in an order...hence the horrible listening and communication skills. The pizza sizes have decreased in size, and the cheese and toppings are also very scant and chintzy. The salad's have less lettuce and less and less toppings each time. Not sure what's going on but, it's too bad because I love the flavors of their sauce and there pizza is usually dynamite. I only hope that they reevaluate their business practices and maybe give a positive pep talk to their personnell about stellar customer service. Update 02/15/20: Thank You for commenting on my review Franco! In response to your question...When I have an issue with my order or if something isn't correct or if I feel that the personnell isn't giving stellar customer service, I ALWAYS speak my mind and communicate that to the personnell. After reassurance from your comment, I decided to place an order for a heart shaped pizza on Valentine's Day. Let me just say that this heart shaped pizza was dynamite, just like I remembered it to be! It was hot, saucy, lots of cheese and a fair amount of topping...flawless! On top of that, I received a free pizza cutter with the purchase of the heart shaped pizza! Keep up the good work Franco's!!!

Karla S.

WE LOVE THIER PIZZA! Yes, I'm shouting because it's worth making noise about!! Always consistent; delivery or pickup. The fact that their delivery is so fresh is fantastic. The only reason they get four stars is because we have ordered wings from them before and we were not impressed. They tasted, and looked, like they had been sitting in a pizza bag. Not sure what happens with their wings - perhaps they should poke holes in the box like other pizza places do to let out the steam. We have not traveled outside the box (no pun intended) to their subs, salads, etc, but I wouldn't hesitate to try them. It's just that we always just want their 'za! Keep up the great work - Buffalo loves you! Just a PSA - ordered wings for pickup with "extra crispy." They were crispy but it seems that when they make them crispy, they lack in the sauciness. And then it's just a dried wing. All wings need to be be saucier.

Fox E.

Possibly the best slice of pizza you will ever eat. If this was called "Francophone's Pizza" then you'd have to call up and ask for "une grande pizza, s'il vous plait" with "fromage et saussicon" perhaps. Mais, oui. What to get: a slice of cheese and pep. What else: the Eggert location, and the one on Delaware near the 290, are probably better. How to improve: Stop serving lukewarm pizza slices when you already charge a lot for your slices. Some of the employees exhibit lovely customer service, but some treat patrons like dirt. So, there's that. For a long time, I boycotted this because they kept serving me cold steak tacos that were jellified like cat food inside, and their Pizza was either cold or burned, and so on, it just became a real let down. That's a shame because they really do have some of the best pizza not just in Buffalo, but in the world. It's divine. When it's piping hot, it has virtually no rival on its level. When it's lukewarm, it's a little disappointing, but then so is sex with a vacuum cleaner. If it were Hankey's Pizza, you'd have a cold. Which, in Buffalo, let's be honest... you often do. I've realized the service at most of the locations is iffy, so I have to rate the place based on just the pizza. The slices are on the expensive side, and are sometimes a little overdone, and sometimes lukewarm as I said. But when they are right, they are so f***ing right! The Pizza is right up there with Imperial, Mattina's, Bella, and Good Guys in terms of tastiness, and in the top 5 slices in WNY - possibly top of the whole pizza tree. If it were "Danke Schoen Pizza" it'd be in Germany. And how many slices would you order? NEIN! The slices are square and with all due respect, it's sort of like eating a carpet. Who doesn't love a little rug munching right? But it's the kind of carpet you really want to eat. It's a cheesy, saucy, gooey, crusty, doughy perfect carpet. There's a taste to a Franco's slice that most places can't compare to. I suppose Good Guys is the closest facsimile, or Bozanna's (which is now closed down). If you are a visitor to WNY you simply must try a cheese and pep slice from Franco's. If it were Mankey's Pizza, then you'd be down by Canalside catching Pokemon or something. And if it were "Spank-O's Pizza" it would mean that you would get a real thrill from being paddled. While eating this pizza. Which has probably already been done, filmed, and sold online through websites that give you viruses, spyware, and malware. Not that I would know anything about any of the things I mentioned in this paragraph. Except Pizza. Buffalo actually has the best Pizza in the world - check my Pizza in WNY list or my Best Pizza In The World list to see all the best Buffalo pizza places, lots of my choices are Buffalo based. Both lists are works in progress. And if it were "Cankles Pizza" then it would simply mean you'd had one too many slices from here. Nom nom nom.

Steven M.

Franco's was the first pizza place I tried when moving to Buffalo and it's been one of my favourites ever since. I stopped by the Tonawanda location for the first time over the weekend while we were shopping down the street. Should I of called ahead? Yes, but instead I walked in to place my order and then sat in my car for 20 minutes instead because I'm an idiot. I ended up ordering a medium pizza with meatballs and it's all that I could of hoped for. We tried to make it home with the pizza but we ended up eating half of it by the time we even got parked. The pizza was wonderful! The cheese was cheesy, the sauce was flavourful and saucy, and the meatball was tasty as well. Franco's is not going to give you a memorable dining experience or the best meal of your life, but if you want a reliable, delicious place to stop and have some pizza, I highly recommend giving Franco's a call!

Kady H.

This pizza makes me sad :( We ordered half traditional and half white. The traditional well...there's no cheese on it, and the pepperonis are very dry. The white side wasn't bad but overall it was very underwhelming.

Dana M.

EDIT: 1 star back for good customer service. I was contacted by someone on here, and we had a pleasant email exchange (Evidently we have ordered from them 41 times. Wow.), then I was contacted by the store manager. I did appreciate the outreach, but it will be a while before I give this place another try. ORIGINAL: I can look past getting a lecture every time I place an order because people don't want to put a note on the order to split 30 wings into 20 and 10, but cold/undercooked/miscounted/mutated wings at more than $1 a piece is ridiculous. My husband left the house and was there (supposedly) as soon as the wings came out of the fryer. They were not hot at all when they were opened, and the 2 I tried from the 10 garlic parmesan set were not even warm in the center, so I will not be eating them, as I would like to avoid food poisoning. We've been ordering from this location for a while now, and I have ignored the 2-3 wings that came with fried feathers each time, but this is a bit much. Done.