Great integrity let you know exactly what they're gonna do and how much is going to cost they work…read morewith you. Family business my first time going to them they got me in immediately, and I have to say my car has never performed better..

Do not be fooled by all the good reviews you see on here! These people are rip off artists! I took…read moremy car there for one simple oil change and ended up shopping for a engine. The mechanics are skilled in sabotaging cars and charging you 4 or 5 hours labor for jobs they finished in under 45 minutes. The funny thing is that I was informed that the mechanics are all illegals! So if you decide to take your car, truck or SUV there then you deserve to be RIPPED OFF!!! The only thing that could maybe improve this place is to bring back Tom jr because Tom sr is nothing but a crook!!!

I've been bringing my 2013 Audi A6 here for almost 10 years now and I have been nothing but pleased…read morewith all the work done on the car. This has been the most reliable auto shop I have ever been to. The mechanics, especially Alfonse, are extremely knowledgeable and just genuine good people. I will never bring my car anywhere else!

I brought my 99 Boxster in following a tropical storm during which the drive side floor (and…read moresecurity control module) got flooded. Al took the car in and painstakingly repaired and dried the module, dried the carpet and got it running again. I was impressed with the professionalism and how thorough he was during the analysis and repair. I have since gone in to address a squeaky belt that turned out to be more involved. His experience led to correcting a common but easily ignored problem that likely saved me from being stuck on the side of the road sooner than later. He took the time to walk me through the diagnosis and made sure I understood all that was involved. He finished right when he had promised and I left with a piece of mind that the issue had been properly identified and effectively corrected. Highly recommended is an understatement!

Middlesex Auto and their partner shop, Tony's Auto Services, were life savers on a recent cross…read morecountry trip. After driving 12 hours the previous day, I knew I needed my SUV looked at before another 12 hour day. I arrived just after 7AM, and Javi (at Tony's) was gracious enough to take a look even though their schedule was packed for that day. He determined my wheel barrings needed to be replaced, and brought me directly into the shop/under my vehicle to talk through a few issues and things I should be watching out for (knowing full well any future repairs wouldn't go to them as I'm obviously from far out of state). When the owner came in, he talked me through my options and squeezed me into his second shop to actually get the work done. He ordered the parts and offered to drive me to his other location (which was unneeded but appreciated), and they were expecting me and immediately got to work on my vehicle. The receptionist quoted me 3 hours and offered to drive me up town to kill time along their main street. I again declined but spent some time wandering up there, got a great breakfast, etc. After 2 hours she called and said she'd put an additional mechanic on my vehicle to save time and that it was ready. They even knocked off the additional cost of labor even though it still took the same (or more) man hours to actually complete it! They made further recommendations like replacing my tires (again, knowing they wouldn't benefit from it), and were very honest about what could and could not wait. Middlesex and Tony's fully took care of me, working me into their already too-full schedule, got me on the road, and I was able to finish my trip to see my family. Their honesty, workmanship, and desire to truly help people was very apparent, and I would recommend them all day long.

I agreed to pay $3800 for the repair (new cat + cat protection plate cover) on the Prius I…read morepurchased for $5500. I didn't realize until after the part was in the vehicle that I was essentially purchasing the premium OEM (Magna Flow brand) version of the potential catalytic converters I could have installed, I asked them for the part number and after visiting the website of the manufacturer, realized they applied a significant upcharge. Personable and good customer service, it was damn expensive though.

JP Motors did a great Job serving my vehicle the changed the alternator, fan belt and tensioner…read moregrate experience will always bring my Mercedes here.

Extremely helpful my estimates have always been right on the money and speaking about money because…read moreevery time that I had been diagnosed it was done correctly the first time therefore I consider this a good investment at JP motors because if its completed right the first time everybody is happy.

After a few years of getting our cars fixed elsewhere, and with mixed results, we returned to…read moreKeating today. Chris was a pleasure to deal with, the service we received was excellent, and we are pleased all around. We're happy we returned to them.

The technicians here all have booze on their breath. Do I want a drinker working on my car? Nope…read more I was quoted an overinflated amount for a repair. They charge a flat $150 to 'diagnose your issue' and only compensate it back to you, if you have them do the work, right then and there. I didn't have them do it. I took it to another shop where it cost me 1/4 of what these guys quoted me for the exact same job.

I want to be fair and objective: the first time I came here, the service was fine and…read morewell-documented. That's why I returned. But the second visit told a very different story. I'm a woman, and I believe the shop assumed I had no knowledge of car repair pricing. I have the full digital estimate saved as screenshots, so here are the facts: TRUNK WEATHER STRIPPING Quoted: $433.08 Labor: $132.78 | Part (trunk seal): $274.44 Reality: A trunk weather seal costs $20-$60 in parts. Labor is a straightforward 30-45 min job. Fair total in CT: $100-$130 MAX. They were charging 3x the reasonable price inflating the part alone by over $200. SPARK PLUG REPLACEMENT (6 cylinders) Quoted: $961.78 Labor alone: $691.03 | Parts (6 plugs + gasket kit): $213.32 Reality: According to AAA, RepairPal, and industry standards, a V6 spark plug replacement runs $150-$350 total, or up to $500 at a dealership for hard-to-access engines. Labor nationally ranges from $55-$437 they quoted $691 IN LABOR ALONE. That is simply not defensible. POWER STEERING FLUID RESERVOIR Quoted: $454.78 Labor: $182.10 | Part: $245.53 Reality: This reservoir typically costs $30-$80 in parts. The job takes under an hour. Fair total: $130-$170. They marked up the part by over $170. MOUNT & BALANCE 2 TIRES (215/60/16) Quoted: $373.74 They also added $23.79 for "Road Hazard Coverage" without asking me. Reality: Those tires run $80-$110 each at Costco or Walmart. Mount & balance is $20-$25 per tire. Fair total: ~$230-$270. I declined all four jobs. The overcharge on just these items totals approximately $1,000-$1,300 above fair market value in New Haven, CT. What I did approve (Fluid Film Treatment $199.99 and Transmission Drain & Fill $193.66) seemed within a reasonable range and I have no complaint there. If you are a woman, speak limited English, or appear unfamiliar with car repair get a second opinion before approving ANYTHING here. Bring someone with you, or check RepairPal.com for fair price ranges in your zip code before you walk in.

My father just got his car from this place and paid 800.00 and the car is still not fixed. I will…read morebe filing a complaint on this company ASAP with Consumer protection.

Great service, love my mini van, price value was awesome, they went above and beyond and service…read morerequested was everything we wanted. They are amazing. Truly satisfied and excited, it drives so smooth and looks beautiful. Thank you!

Purchased a vehicle As Is. I was pretty iffy about it. I should have listened to my gut. Two…read moremonths later I find out I have to replace the transmission. Brought the vehicle to a trusted shop and he told me they should have known the transmission was on its way out. Be cautious! I certainly wouldn't recommend.

We took our Lexus to Branca's service center after a flap under the muffler detached. Even though…read morethey were busy, they slotted us in immediately, examined the car, figured out a cheap fix to the problem, and did not charge us. We are very appreciative!

I have only respect and admiration for the mechanics and staff at Branca's Service. I'm not a…read moreprofessional mechanic by any means but do feel I'm familiar with what is under the hood of a truck. My Tundra had a major brake failure while driving in Shelton and after reading several reviews wanted to give Branca's the opportunity. Jeff is the real thing. He worked with me to quickly repair the problem, always kept my concerns as a priority, and did not hesitate to address a minor issue a month later. If you need a repair service for your auto/ truck, this place is where you want it to go.