Brought my two bikes in for service and the crew did such an awesome job that I purchased a new HBBC Limited Edition Old Skool cruiser...and the bike is awesome! The crew at the bike shop added some custom parts to the bike, the customer service was excellent! read more

Freeride Bike - HBBC Old Skool cruiser - Bikes Near Me - Gilbert, Arizona

Stopped by due to a recommendation. Walked in and spent at least 20 minutes looking around because I'm in need of an upgrade and tuneup. Not one single employee communicated with me, let alone ask me if I needed any help. Customer service goes a looong way, fellas. Back in the market for a new bike and I'm making a list of shops to stop at tomorrow, too bad this shop didn't make the list. read more

GREAT COSTUMER SERVICE HIGHLY RECOMMEND great selection of bikes and good prices have something for everyone STOP IN and check it out.

I am visiting my childhood best friend in Gilbert and we love to take bike rides! We have visited this amazing bicycle shop several times and honestly, I wish they would open an SF Bay Area shop so I can work with them at home! If you are looking for passionate experts on all things with two wheels, this is your oasis! Brian, Craig and Peter are your go-to team and will have you rolling out in style every time! Extra bonuses? Their music is so retro cool that you can't help but to hang out and shop, their selection of specialty bikes and reasonably priced bikes and accessories are second to none and they even sell Vespa scooters! Woot woot!! If only all businesses would operate with such personal attention to detail and expertise, the world might just glide a little easier. Go Team Freeride - Keep on Cruising! read more

Rich at Freeride Bike was awesome! I came into the shop looking for a new bike. Me being a bigger guy, I was concerned on my options. Rich talked in detail what I should expect and need for myself. He had me try out two different bikes in their parking lot. Being a beginner, he explained the difference of the different gears. Customer service like this is why I bought the bike right there and then. Also upgraded a couple accessories, which he had installed right then too. I will be back again for any future bike purchases. This is a great shop with great people working to help us out with our bike needs! Thank you:) read more

Freeride Bike - Bikes Near Me - Gilbert, Arizona

So sad. Me and my mother had been dying to check out this bike store. Finally we made it in and the guy working there couldn't stop touching my mother and keep his hands off her. Weirdest and most uncomfortable experience ever! read more

They have a very wide variety of cruiser bikes. The staff was friendly, knowledgeable and helpful. read more

Freeride Bike - Bikes Near Me - Gilbert, Arizona

Carter has been tip top and helped out my brother with his bike needs !! Strongly recommend these guys !

Bought my kids mountain bikes and they were very knowledgeable and helpful. Everyone in the store was so kind and I couldn't be happier with my purchase!! read more

I trust these guys 100% to give me the best advice and deal of any bike shop in the valley. I've been around bikes since I was a kid racing BMX to now mountain biking and racing in triathlons as an adult. They are the epitome of a small business owner that truly cares about their customers. They aren't like the big bike shops that don't depend on the repeat customer. Whether it was purchasing my nephews' first BMX bikes, to just getting a flat fixed, they provided excellent customer service. Go here before you go anywhere else read more

Stopped by in the shop to see what they got. Didn't expect to leave the store with a new bike! Way too many cute bikes to choose from! Easy to deal with and many accessories to choose from. Not pushy when it comes to sales and if you decide on a bike they make sure you leave with the one you really really want! I totally forgot to claim my free cup holder though when I checked in! read more

Freeride Bike - Bikes Near Me - Gilbert, Arizona

We were looking for an outdoor activity we could both do. Bikes were on the top of the list. We did a little research and with the recommendation of a friend we landed on the Electra Townie bikes. We were thrilled Freeride Bike Co. is a dealer for this and several other quality bike brands. It's also a bonus they are a quick bike ride from our home. We purchased 2 Townie 7D's. One that was in stock and the other ordered. Trent (who you will read more about in this review) took great care of us. He was patient with our questions and even though it was a super busy Saturday, he treated us like we were his only customers. He placed our order for the men's bike and let us know it would likely be a week before it arrived. I was thrilled to get a call 2 days early to let me know it was in and they were getting it ready for delivery! OUTSTANDING SERVICE!!! I totally recommend Freeride Bike Co. and Trent in particular. Support a small local business and support your community! FFWD: Trent comes to the rescue We factory ordered a basket for one of the bikes. After an evening of struggling to install it I gave up and next day took it to Freeride. Even though their repair shop was booked, Trent rolled our bike right in. 10 minutes later the basket was installed and we were ready to ride. Thanks Trent!!! read more

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Bought a bike here. No frills no bullshit no upsell . You need more than that? I don't. read more

Freeride Bike - Bikes Near Me - Gilbert, Arizona

This bike shop has lost its small town, super friendly atmosphere. Last Saturday I dropped off my sons bike. The tire wouldn't hold air and the bike was shifting by itself again. The bike had been here a few months back for the same things. The guy who took the bike in was so rude and almost bothered I was there. Whatever I purchased the bike here and it needs serviced again. He charged me 59.99 for a tune up when I dropped it off. Yesterday I received a phone call stating the bike was ready. The man went on to tell me it was my fault the valve stem broke that my son must have ridden the bike with low air pressure. The tire was holding pressure fine. I went to put some air in it and then it would t keep any air in it. It won't break like that. Umm, okay well it did. I was not able to get there before they closed. Today I picked up my sons bike. The guy was very nice. He got my bike and brought it up. I asked him what was wrong with the gears, why is the bike shifting by itself. What was done to fix it. We gave the bike a tune up. Okay but what's going on with the shifting? I explained how my bike has been in here twice in the last few months for the same issue. He finally said I don't know maybe cheap inexpensive parts?? I bought the bike there and it was not cheap at all. Well you can replace this part for $20 and that will probably fix the shifting issue. That would have been nice to know or been offered while my bike was in the shop since last Saturday, 6 days and now I'm being told I can replace this part. He really didn't know what was done to the bike so I just took the bike and left. read more

Great, friendly staff. Huge selection of bikes and accessories. Did a quick repair on our bicycles and was impressed with the thoroughness and professional treatment by the staff. read more

Awesome selection and even better service. Can't wait to ride our new bikes. It's great when you can support local too! Peter was "our guy" but everyone was friendly and helpful. read more

In June we purchased a bike from Freeride Bike Co. It was an expensive bike. Trying to get follow up service has been difficult. Do they just want to sell bikes and done?? Contacting them via phone leaves you on hold for more than 15 minutes! So sad and disappointed. UPDATE: Finally got through on the phone and took the bike over to the shop. The bike was serviced and we couldn't be happier. Brian was extremely helpful and made sure that we were satisfied. Thanks for the the great service! read more

Excellent little bike shop!! High quality bikes for all sizes and ages!! Great customer service, friendly and knowledgeable employees. Highly recommend!! read more

Freeride Bike - Electra cruiser - Bikes Near Me - Gilbert, Arizona

Excellent service, clean shop, friendly staff! Would definitely recommend getting your bike from here. We were specifically helped by Griffin who was extremely helpful in figuring out which bike/accessories to get. Thanks for the great experience! Looking forward to riding my new bike. :) read more

Freeride Bike - Bikes Near Me - Gilbert, Arizona

Okay so we have been thinking about buying so bikes. Went to a few shops (the sales persons didn't even help us out) but then we found Freeride Bike Co and what service we received. Jeremiah was so great with us. Answered all our questions. Made us feel like we were getting the family treatment. He had us test drive the bikes and told us all about them. Jeremiah was so wonderful. We ended up purchasing two beautiful bikes with accessories. Before we left he made sure we had the bikes fitted to our measurements. I have a basket with a homemade basket liner made by the bosses wife. Well we know who's the boss! The owner came and delivered the bikes personally and spent some time with us going over the great little features our bikes have. Oh boy I felt so special. I want to give JEREMIAH 5/5 stars on his great sales today. read more

Freeride Bike - Enzo and I love our new ride. Thank you Freeride Bike Co. - Bikes Near Me - Gilbert, Arizona

I am so grateful for Yelp because Yelp helped me find Freeride. Brian, the owner, was so helpful and patient with me. I have an old Trek bike that I absolutely love and Brian fixed it up and it rides like new. They repaired my bike on short notice and did an excellent job. I ordered a bike rack for my car and Brian taught me how to put it on my car. Great customer service and experience at Freeride! read more

I am so sad and disappointed with the treatment I received today. I went into this store to purchase a bike. I was in there walking around for about 10 minutes with not a single person greeting me. There was a person on the phone talking to someone on his cell phone and didn't even take a sec to say I will be right with you. I walked around was looking at the two bikes I was interested in and just waited, waited and waited for something to be said to me. Hello, be right with you, anything, but apparently this phone call is more important then the customer. When I left, the guy did come after me, still on the phone and said did I need something. I looked at him and said I apparently am not important enough to be helped with my questions or to purchase a bike. Customer Service is very important as I am in it and honestly we are all busy, but it takes a sec to say hello, letting the customer know you see them and you will be right there. But again, that phone call was way more important then someone wanting to spend $400 on a bike. read more

Stopped in here to look at Cruisers for my wife. Loved the service and felt like I could ask any question. We left but came back about a week later because she liked a HBBC cruiser and because it was mother' day, they even gave us a free basket! We had some issues with flat tires and they took care of it right away, while I waited. This place is amazing and even services bikes. We will return for all of our bike needs! read more

Freeride Bike - Bikes Near Me - Gilbert, Arizona

Very disappointed in this local small business. Took our ebikes in for our yearly maintenance check up a little over a week ago. ~$300. Nothing was done that was supposed to be done. Yesterday I was 7 miles from our truck and got a flat tire...took bike in to new bike shop, that greets you when you come in, friendly and service is quick and inexpensive. They found my right break was leaking fluid (gone) and my gears were slipping. Felt like all this should of been caught on the maintenance check the week before at Free Ride. Will not be back. Had I been out riding and the break would of given out...it could of been an ugly accident that could of been avoided, thank goodness for the flat tire. read more

This place exceeds expectations in every way! I purchased my first beach cruiser tonight and was so impressed with the service I received. Trent and Camden were exceptional in their help--staying after hours to make sure all my questions were answered. They even delivered my bike right after they finished work. These guys are exceptional at what they do! I couldn't have asked for a better first bike buying experience! I love my bike, the custom basket liners are quality and super cute...totally worth every penny. Thanks for being so great , I would give you 10 stars if I could! read more

Freeride Bike - Bikes Near Me - Gilbert, Arizona

These people are the real deal! They know their stuff and offer quality bikes. I got myself a beach cruiser there today, and I already feel like a kid again. The ride is super smooth and you can tell that these bikes are made very well. I am 6'1" and 200+ pounds and they found a bike that could carry an Amazonian. Will def be back for future purchases! read more

Bought a Fuji 1.9 from the fine fellows a few weeks ago. They set the standards in customer service and are just plain old friendly. Rich was knowledgeable, patient, and very helpful when fitting the perfect bike for myself. Their service and repair team is amazing. Over the last 2 weeks I have brought in all of my children's Bikes for service small upgrades for extremely reasonably prices. They treat every bike as if it were their own. Great experience every time. read more

Got two Townie Cruiser bikes from Freeride. Griffin and Brian were super helpful and we loved the feel of the shop as well. Definitely recommend freeride for your bike needs. read more

I brought my daughter in for a new bike. She doesn't know how to ride yet so I wanted something easy she could learn on. The guy knew what we needed right away. Very friendly and knowledgeable. We were in and out. No hard sell. I have been into a few bike shops before and there is almost an feeling of superiority from the staff when you don't know anything about bikes. I didn't get that at all here. Very comfortable. We definitely come back when my son is ready. read more

Freeride Bike - My daughter and her new bike. - Bikes Near Me - Gilbert, Arizona

They have consistently provided everything I have needed from parts to service. Had the quickest turnaround on my fork and shock rebuilds. Owner and employees are rock solid at everything bikes. read more

Wanted a nice cruiser bike that was not like everyone else's. Brian & his team were the absolute best! They had so many nice bikes to choose from, lots of styles. You can customize it to your hearts desire if you wanted too. Very friendly & helpful. I purchased a great bike & they helped me achieve what I wanted. The sky is the limit here from beginners to the most advanced rider. I would definitely recommend checking freeride out if your looking for anything bike related. I will be going back for more awesome add ons!!! read more

Freeride Bike - Some of the bikes there! - Bikes Near Me - Gilbert, Arizona

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I took my bike for adjustments as I had purchased my bike online and assembled it myself. The staff was very organized with our new normals amidst this strange time. Everyone was so nice and the service was very prompt. Trent was amazing! Thanks so much for everything! read more

Freeride Bike - Bikes Near Me - Gilbert, Arizona

The guys in the shop were very friendly, accommodating and did everything they could to offer the best sale price. I went into the shop looking for a baby car seat for my bike since every other place I had been to did not have compatible seats for my bike. Based on their expertise I chose the front-mounted child seat. I never would have gone this route due to my lack of knowledge but am thankful for the recommendation. The Thule Yepp Mini is as sturdy as they come and I never have to worry about tipping over or feel like I'm gonna pop-a-wheelie like the rear-mounted ones. Also, they included adapters and accessories I never would have received had I of purchased online or at other retailers. Next time I'm looking to purchase new bikes for the family I'll head to these guys first, they know how to treat a customer! read more

Freeride Bike - Front-mounted Thule Yepp Mini - Bikes Near Me - Gilbert, Arizona

I want to give a big shout-out to Trent, Brian, and the rest of the crew at Freeride Bike Co. I had been in the market to replace my single-speed bike and had a few options I was looking into: Surly Bridge Club, Salsa Journeyman, All City Super Professional. After mulling over reviews and chatting with Brian and Trent a few times I decided on a Surly Bridge Club. We ended up doing a frame set and custom build as the upgrades would cost less in the long run due to maintenance and replacement costs. During the height of the pandemic all the parts arrived and the bike was assembled and ready for final measurements in under two weeks. I got a great bike at a great price and awesome customer service. If you are in need of a new whip I would recommend these guys all day. In addition to the litany of bikes on the showroom floor they offer service and a large selection of accessories like bells, lights, grips, tires/tubes, helmets, pedals, and racks. read more

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Great place for service and bike accessories Every time I go in the store I have to buy something thanks for having great service

Very knowledgeable and friendly staff! Had my bike fixed up in no time. Highly recommend.

I have been wanting my bike tires fixed for awhile! My Uncle referred me to Freeride Bike Shop and I'm so glad he did!! Brian the owner was so down to earth and fixed both of my bikes while I waited! He also took the time to order me 2 bike hangers for my garage ceiling and took the time to order me a electric tire pump because I have a bad shoulder to use the manual! Not only that, I told him I was single & needed help installing the bike hangers and he said he will contact a few people for me & will call to set up a time for install! I highly recommend this bike shop not only for the amazing customer service but each one of them has the knowledge about bikes, accessories, and their inventory is amazing!! I love all there selections!! read more

I had the best customer service ever! I dealt w Trent and he was amazing! I love that he was honest and truthful. He gave me the best deal he could and made me feel comfortable w my new purchase! Thank you Trent! Denise read more

I brought my E-bike in to get a flat fixed. They were out of the tubes because it is a hard size to get. They let me order it and bring it in for repair. They kept the bike there the entire time while the tube was coming in. The team is very friendly and do a great job. I would highly recommend them. read more

I stopped by with my bike thinking I needed new tubes and assuming I'd have to drop it off for a couple of days. When I walked in Griffin was quick to help me and immediately threw my bike on the rack to check it out. He filled it with air, checked the brakes, and did something with my chain. He then passed it off and said it was good to go! I was in and out in a flash and was super grateful to Griffin for helping me out. Amazing service and the only place I'd recommend:) read more