What a great experience!!…read more Pricing is based on the square footage of the location and the requested tasks. I asked for Bathrooms specifically. I prepaid for the estimated quote over the phone. Max, with the back office team, confirmed my schedule and was available if I had questions. Carla was my cleaning professional. She arrived early, showed up with all her tools and solutions in hand. She put on booties as she entered my home. She walked the two bathrooms and then got to work. She ran over by 30 minutes. Max, called to confirm the extra time so Carla could continue to work. The whole time Carla was available for questions and asked for my inspection after the work. She was very pleasant to talk to and helpful. Tip was added to the invoice after the work was completed. No need to hand over cash or deal with cards. The work was beyond great. Dusted, mopped, trash emptied, mirrors clean, trash liners added to the dust bins, and even the paper label put over the toilet cover and seat to show it had been sanitized. Great team Carla and Max. You set the quality bar super high.

Review Update: I got a call from Douglas who reached out to ask for my feedback about the whole…read moresituation. He was apologetic, took my opinions well, and even discussed some lessons learned we both took from it all. Ultimately, he took the notes and helped make it all fair for both of us. I respect and appreciate the time you took to resolve this, I know you didn't have to do that. Thank you for your consideration; despite the miscommunication it was always a pleasure to work with you and your team. ---Old Review--- Decent clean overshadowed by frustrating coordination... The ladies that came to clean our house did a good job, I won't deny that. But the whole process would have been a lot smoother and less frustrating had the coordination and billing been more upfront. I requested a move out cleaning and had coordinated pricing based on square footage and rooms with someone over the phone. They knew what they were quoting me for. I'll admit, my rental did need a little more work but it wasn't in obscene condition by any means. I thought superb maids' pricing was competitive, until the day of the cleaning. Only 2 hours into the cleaning, I got a call, they hit me with an additional $315 dollar fee because they needed more time. They gave me the option to not pay the fee but that meant "prioritizing" certain areas and not completing the move out clean. When I booked the service, I got the impression that the cost was a flat fee for the specific service. At no point did they discuss additional fees with me. Also keep in mind that on their website, under the move out cleaning page it specifically says: "Tasks are defined and approved before the service begins -- pricing is fixed in advance" Which was very misleading in my case. The staff were all friendly, and good to work with (as good as it could be with a situation like this I suppose). But the whole situation left me blindsided and with a bad taste in my mouth. If you're looking to hire superb maids, they'll do a decent job, but make sure you ask about fee pricing up front so you don't get surprised on the back end. P.S. check your trash bins after a move out cleaning. One of the "typical" services included with move out is supposed to include "trash removal", yet they left trash in my bin which was a no go on my move out inspection with my landlord.

Excellent Service and Fast Response!…read more My air handler stopped working after an impressive 37 years of service. I called Mr. Cool, who I've used for all of my A/C needs, and once again, they did not disappoint. Jose and his crew arrived right on time, diagnosed the problem, and had my new air handler installed the very next day! Great service, great communication, and an incredibly fast turnaround. I highly recommend Mr. Cool, Nick the Tech and Jose's crew for all your A/C needs!

Since this business owner seems to love to get defensive when they get a 1 star review (go read…read moretheir other responses to low reviews, so far I haven't seen a single apology), below are the receipts of our conversation. They replied quickly and we agreed on a time. They specifically said the time worked and they would be here. Then, without any other explanation, they simply said they were booked and couldn't make it. Nothing other than that: no message apologizing, no message saying they're prioritizing rescheduling as soon as possible, nothing. I waited to post this 9+ hours after their last message to see what the owner said, but I've gotten nothing in reply. So while I should at least get an apology, I'm not surprised to see zero accountability. If they can't simply apologize, I'm not sure how they think they can be trusted to do any actual work.

-Called & inquired @ 7 am -Kyle came @ 10 am day of…read more-Quick, clear, and concise breakdown of my issue -Fair pricing and great explanation. -Out of property and completely repaired @ 1130 am 10/10 stop looking around and use this service. Quick, efficient, and fair- nothing else you can ask for

These guys great. Ryan, the GM, came out to do a spring system check. He alerted to a couple issues…read morethat prior service techs (company to rename unnamed) missed last fall. As a result, the system was not performing properly. There was a leak in refrigerant, was short cycling and wound internally shut off, and was not configured properly for zoned system. The existing system was installed when we purchased this house new in 2018 but was contractor grade. Ryan provided a couple of solutions but decided to replace. Very good price for a better quality system. The install techs, Roger and Dom, completed the install today. Very professional and went extra to be sure zone system was functioning properly. Definitely made the right choice.

Good cleaning overall, better than another company I used several years back. There were a few…read morespots here and there that were missed, which unfortunately I didn't notice until they were gone, but nothing major. This place was pretty dirty since the tenants didn't clean for their move out. 5 ladies showed up, which was unusual, so the whole job only took about an hour and a half. They were all very polite and seemed to put in a lot of effort. I would use them again if needed.

This review is more of a personal one, but one I need to share to highlight how they have made it…read moreabout more than just cleaning our home. In 2018 my mother needed more assistance due to vision impairment so she lived with me and my family. My Ladybug team was always, always kind to her. They would chat with her, share stories about life and family and notably made her feel happy, she looked forward to their arrival. I work in healthcare and depart before getting to see them in the early hours of the morning. In June 2026, my mother passed away somewhat unexpectedly in the hospital. That following week as I was fumbling through my days and life the team arrived to clean our home. I had ran an errand, and when I returned, the ladies were busy doing their tasks. I came into the kitchen and the woman that my mother was so fond of specifically took one look at me, and I her, and we both began to cry. We hugged and shared our grief for a few moments. It was notable for me on so many levels. She understood and truly felt my pain and loss, and I too saw her sincerity and heart. Not only has this amazing team and company tended to our home for many years now, with love and kindness, they have become a valued part of our life. They touch and are present with all that is around our world. They are irreplaceable to me. I realized that they not only tend to our homes and make life a bit sweeter for us, but they have an investment with those of us they see regularly. How lucky am I to have found this amazing company. I have said it before and will say it again, I am beyond blessed to have found this amazing company, it's owner and the amazing team that makes our world brighter. Literally and figuratively.