I had insurance pay this dealership thousands upon thousands of dollars to do repairs on my SUV after an accident. Firstly, this dealership was 2-3 times more expensive than any other shop in town, so I had to really fight insurance to cover the high cost of repairs. But that's not even why I am giving them a poor rating. If you are going to charge a high price, fine, people are willing to pay for quality and good service. That is why you go to a dealership vs another shop. We received neither. POOR SERVICE. POOR QUALITY. Shortly after repairs, it became clear a piece they installed under the front grill was either faulty at manufacturing, had been broken upon installation, or there was accident damaged that was missed. Any of these options are 100% the responsibility of the dealership, and 100% covered under manufacturer's warranty. Again, this is the only reason anyone even pays dealership prices. However, when we went back to have the piece looked at, they wouldn't even inspect their own work without trying to charge us hundreds of dollars. The manager himself refused to take responsibility and said even if damage was found WE WOULD HAVE TO PAY TO REPLACE THEIR OWN FUALTY WORK. When we tried to escalate to the dealership manager, after waiting for hours already, she was completely dismissive and pawned us off back to her service manager who we had already made clear treated us very rudely and dismissively, and who she knew wasn't even in the building. They tried to claim we had been in another accident in the short time since they repaired our car for accident damage, even though the outside of the car was pristine as everything had literally just been replaced by them. Very clear Friendly Chevrolet DOES NOT CARE. If you are thinking of giving these people $40K+ worth of business like we have, think again! You are better off elsewhere, management here does not stand by quality or service. read more

I just called friendly Chevrolet to see about a trade in the man the man I spoke with talk to me if I had excuse my language dog feces on me he talked down to me if I was a 4 year old child most rudeest thing I've ever seen in my life most disrespectful person I've ever seen in my life I will never go to friendly Chevrolet as long as I live I've never experienced that before in my life I am not going to let that man take me out of my character and make me talk to him the way he talk to me but I will say this only white people go over there if you're black or Hispanic I wouldn't go over there read more

My sister has had her car fixed her multiple times. Every time they have worked on her car they have created a new problem or messed up what they were told to fix. The customer service is a disaster as well. ESPECIALLY IF YOU ARE A FEMALE. We had a male friend call and help address the issues and when we arrived all the workers acted as though they had never spoken with him. Their service DIRECTOR also was no help and was the one we had spoken to on the phone(who claimed he was never spoken with on the phone). If you want to waste your money and time go here. If not I would definitely rethink this shop. read more

2nd and last time here. The 1st time took almost 2 hours just for an oil change. Today it wasn't the exception and took a bit over 2 hours again. The photo shows the time the invoice was created and closed, 1 more minute would be 2 hours exactly, but this doesn't count the 17 minutes waiting time for an advisor to check you in. I don't understand if you set an appointment and indicated that will be waiting why it takes so long. I do understand COVID-19 hurts all business but this dealership is overcrowded with employees everywhere walking from left to right and still slow. I got up and talked to the girls at the desk for a status and was told that it would be 10 more minutes, I told them to pull my vehicle out and they did 20 mins. after. Got charged for the full service, never got an explanation of what was done or not, charged for the "courtesy carwash & vacuum" and the vehicle was never washed or vacuumed. Will have to guess now and take the vehicle somewhere else to get what I think it wasn't done. This place was recommended by a friend and now I have double thoughts about him. Instead of this place being called Friendly should be called Customer Eneminly. read more

Friendly Chevrolet - Prove with the invoice. - Car Dealers Near Me - Dallas, Texas

So I bought a truck from them a few weeks back first off the truck that they had online was no longer available so I ended up getting a different one no big deal but it took over an hour for them to just wash the vehicle and now they won't send me my license plates even though I live an hour away!! Will not buy another vehicle from here! read more

Took my husbands truck in for a recall. While his truck was there a employee backed a car into my car and cause damage to my car. I was told by the service director it would be handled by them at no cost to us and he would call us in 1-2 weeks to bring our in for a new bumper and repairs. It has been over a month. We have called and left countless voicemails and I can't get a return call on this. read more

Today was the worst customer service in a service department that I have ever experienced. Teresa Ramirez helped me today and the entire time she seemed aggravated and in a rush to get back to her office to get on her personal cell phone. I waited in line 15 minutes before anyone asked if I needed help, and it wasn't just me, there were 6 other cars behind me. I know the temperature is in the 30s today in Dallas but if you do not like being in the cold, do not apply for a job that requires you to be outside with customers in cold elements. I appreciate the tint technician appreciate who did my tint because originally the technician who was suppose to tint my windows was not there today. I did not receive a courtesy call to let me know to reschedule or that the tech was not on site today. Getting my tint done today is the reason I gave my experience more than one star because I didn't make a blank trip all the way from Duncanville, TX! I purchased my first truck through Friendly Chevrolet but I wouldn't recommend getting service from this location to any of my friends or family because of the interactions with Teresa and the lack of staff urgency to get us checked in! Serious training is needed in this department and Teresa has to learn to deal with a diverse group of customers when working in customer service. read more

Friendly Chevrolet - Not a Service Member in site! - Car Dealers Near Me - Dallas, Texas

I went to freedom Chevrolet dealership by Ed Morris I would never go back again if my car breaks down it just breaks down I won't go back over there cuz I know I'm going to get ripped off I had to put a light in cost me almost $700 for headlight I'm sorry not a headlight a the light they got over me pretty good I can't be mad at him I can only be mad at myself if I go back to them reason why I say this so I had my right side headlight go out this time now that same light that they charged me $700 to put in I went to a mechanic and got the same light put in Usain bulb for $45 it was actually $35 but I gave him a tip because he saved me hundreds of dollars if I would have went back over there they would have charged me $700 or more again for anybody that's going to read this this is the person that I went to Genaro auto supply a little Betty hispanica but he knows his work he's honest I have some more work I need to have done I'm not going to freedom Chevrolet I'm going to him cuz the number one I know I'm not going to get ripped off I know it's going to be a fair price and I actually trust him read more

Friendly Chevrolet - Car Dealers Near Me - Dallas, Texas

Terrible experience. Lied to by salesman and service experience miserable. Would stay away from this dealership like the plague.

It's better to find a private business that fixes your parts because their service department doesn't speak English and no one tells you what's going on. I stood at the service desk for 15 minutes before someone talked to me and told me to go find a service advisor and the service advisors weren't outside. Avoid the headache and chaos and find a specialist. So if you paid for concierge with them. Money down the drown. In summary, aggressive sales team, their finance department is stellar and very professional, and the service department is organized chaos and makes them look like a lemon. read more

PEOPLE BE LEERY!!! Should have researched reviews before trusting Friendly to work on my suv. BBB rates Friendly Chevrolet as a "D-" Took 2012 Equinox (37,260 miles) in for car wash & add air in tires. Also to schedule a routine oil chg, tune-up & tires rotated/aligned. Service Advisor approached me & advised me of "unpublished recalls" they want to perform. I was surprised but agreed. When I went to pick up my suv, I noticed on the invoice it listed "customer states - check engine light is on, keeps having to add oil, power steering slips" None of this is true, ABSOLUTELY NOTHING WAS WRONG WITH MY EQUINOX, just took in for regular maintenance! I question why they did this, I was told they needed to write it up this way for the work to be covered under the special warranty. This is very deceptive & dishonest, shame on Friendly to deceive customers just to get work/paid! Shame on GM Corporation to allow this to happen! When I drove off, I IMMEDIATELY RETURNED TO FRIENDLY, my suv had MAJOR ISSUES: The body & frame felt like they were moving in separate directions & could jump into another lane & hit someone. Pulled to the left and when turning left, felt like axel/chassis would crack or the tire would fall off. Also the feeling of floating/skating on ice. Felt a similar feeling of driving a dune buggy in the desert, very bouncy & loose, it was a horrible terrify feeling! The engine has a whooshing noise, kind-of sounds like a super charged/high pitched turbo similar of that in a racing car! At first, I thought it was a cool sound, like my Equinox could be in the next Fast & Furious movie. However, I knew this was a problem since it didn't sound like this before. When idling, the engine seems to want to cut off, even worse if I have the AC and/or ECO button on, like it's choking. Sometimes when shifting gears, it is a hard & loud shift/jolt. I noticed all four tires were inflated to 42lbs (should be max 35lbs). Back right tire sounds like it is rubbing or grinding in the wheelbase My Equinox now sucks up gas quicker than getting a brain freeze from a Slurpee! I paid for professional detailing, which they forgot to finish twice & I had to return back. Whomever did the detailing left burn marks/scratches on both my front light covers from rushing. I'm assuming the damage was from the polishing/buffing machine rubbing on the plastic covers to hard or hot. I was told, I could buff it out, really? The air vents makes a horrible grinding/squeaking noise when switching buttons to feet/defrost etc, On a positive note... I can whip a U-turn with ease so much better than before. The digital temperature showed 77, however was 96 outside and was sitting in the sun. So Friendly took on a test drive, returned to tell me they were going to tweak & make some adjustments. I ended up taking my SUV back six times and after several calls, I was told nothing reads wrong, everything checks out. The Service Advisor I dealt with knew I had PTSD, he said "I just needed to get used to the new feeling/movements since I was more sensitive". I recently took to another Chevy dealership for a 2nd opinion, which they found several major issues & errors Friendly did. Two of the damages are still covered under warranties, however the rest is not and is approx $4000. I contacted the Service Manager for Friendly a week ago, he said this is the 1st he has heard of this issue & would research it and get back to me. Well, I have answered every single phone call (lets see... I have won a cruise, microsoft has detected problems with my acct, my social security has been compromised & several calls from cable companies wanting me to switch), but NOTHING FROM FRIENDLY CHEVROLET!!! I was told by a former Friendly employee, several employees have left due to the owner being greedy & the way things are ran/handled there. read more

Do not take your car for service to this location!! Go anywhere else! Beware! This is the worst customer service ever! I cannot even begin to describe what a nightmare it was to get my car fixed! Read the other reviews! They are true! I took my Tahoe for an airbag recall and the next day it starts making a strange noise and not accelerating. I had to have it towed back for repairs. (My car was perfectly fine when I took it in for the recall) My car was in the shop for almost 3 weeks. I could not get my service advisor to call me back. I could not get the manager to call me back. The girl at the service desk hung up on me. I called the sales department to find a manger. They hung up on me too. I finally called the collision department and the nicest man walked over and put a manger on the phone with me. He said he would call me back and let me know about my car. He never did. I asked for his direct number. He gave me the main number. I never talked to him again. My husband finally had to call and got things moving. I guess these guys are incompetent and sexist too. 800.00 later I got my car back. Black grease all over the inside. It was smeared all over the doors and dash. I know nothing about cars, but I read enough to know what they said was wrong with my car probably wasn't true. I believe they fixed what they broke in the recall and then charged me for it. I would have paid anything to get my car back at that point. Awful service!!!! Stay away from this place! read more

I have had my car for 3 years and now it is acting up. The console lights were getting light and then back to normal. Then it acted like it wouldn't start. Garage kept, service when required, but they never have a loaner car. Not a huge problem before, but now they can't diagnose it for 4 to 5 weeks. And again no loaner car during this period. It out in the sun just sitting there waiting to be looked at since I asked them to just look at and see if it's something simple. It is going to be a week before I can see if they can. Nothing I signed or was promised when I purchased the car. NOTHING! I am paying for an Uber to get to work and so far I have spent $300.00 to just get to work and back home. By the time they possibly get to look at it, I will have spent $500.00 + for my car to just sit there. And I don't even know if it will get looked at by then. If they were honest when I bought the car, I would have a loaner car and faster service on my car. An oil change had me there for 3 hours, and they had forgotten it until I pointed it out. I believe I will just sell the car, if I ever get it back I am so incredibly, well mad, that I was promised a great experience with the dealership to only be told no on everything that I needed if I ever needed service. I will never upgrade my car through this dealership. I just want my car back now and will take it to someone who has time for me. It's still under warranty, bumper to bumper and yet I have had nothing but problems. Expensive problems due to having to pay so much to get to work. I would not suggest going here unless you have 2 cars. I am livid to no end. read more

When we purchased our new car last year we purchased the extended warranty. You can't even get anyone in service to answer the phone to make a simple appointment to get your oil changed. I have left 5 messages now for a call to schedule and have not had any return calls. You cannot call the Service department directly, you always have to leave a message. Today, Clint told my husband he would personally go to Service and stand there until they call me and schedule an appointment and we would be called within 5 minutes. This has been the longest 5 minutes, because no one has returned my call. read more

I had an issue with my transmission and enlisted Friendly Chevrolet to fix it. They have had the car for over 2 weeks and have done a very poor job communicating. The car was supposed to be ready 2-3 days ago, and I am unable to get any kind of actual status update. I have been calling every 30 minutes to an hour today, and the people who pick up just forward the call to somebody else, or promise to call me back and then don't. On some occasions, the call has just dropped. Pretty unbelievable that I have no idea what is going on with my car. If you want timely service and reasonable communication, I would recommend going elsewhere. read more

Do not buy here I was trying to work a deal on 2022 Silverado Ltz I did not have the funds till Friday or Saturday I wanted to see if I can get approved I worked with Destiney who I never met seems like she answered the phone and that was it she passed me off to Bassil then when I asked them to run my credit he said ok sat there for a hour I was in middle of talking to my wife stand behind her not paying attention DAVID GREENLEAF called my name I said what he said "well that was rude cunt" if they would of worked me with me they would had 40k down tried to do 20 but instead paid off negative on my trade and bought from Moritz the next day stay far away from delearship no wonder they discount cars so heavily they must paid extra for the name friendly also not to mention I was on phone in my car on Thursday sales person walked up knocked on my window. Moritz gave me number to customer complaint and division manger let's get this Delear shut down read more

Wow! Made an appointment. Even called ahead. No record of my appointment. None. I was going to throw money at them. They don't want it. If you want service, look elsewhere. read more

I went there to change injectors in my truck they charge me $2500 after one weeks I have some problem with my truck .I go back to the shop and they told me it's something else so I decided to go to another 2 shops to check if I have new injectors both of them say and they give that to me black on with that no one changed that.. No Honesty One of the worst service And when I called to ask for my money They naver talk to me read more

I had to get a jump start for my vehicle and returned to the dealership to get my battery checked out. I initially called and asked if my battery was under warranty still (as it was 1.5-2 years after purchase). The woman I spoke to on the phone who I was transferred to in order to look into it placed me on hold, then told me "we can just look it up when you get here." After asking for a simple yes or no to save myself time, she just dismissed it as "just come over." I arrived and this was my experience. I believe this dealership would benefit from better educated service representatives to understand problems, the technician I worked with did not understand my problem and was quick to let me know that it might take a few days to get it resolved/looked at without offering me options beyond "you can wait an hour or two and we'll see where we are at, or you can leave it and we'll get to it Friday or Monday." I had asked about loaner vehicles, which there were none, nor a shuttle. In the dealerships defense, they offered a one way Uber/Lyft for me. Beyond this, I was told I would get an update when the representative knew anything, but instead I got a call from front staff about an hour later telling me my car was ready even though I was in the building. I approached the representative and he did not remember me or my vehicle/problem even though it was an hour after we spoke, and there weren't many other people. The representative had no idea who I was or why I was there, and my car was ironically parked right next to his office and I pointed to it through his window. After ALL of that, the representative assured me that my battery was replaced under warranty after checking in with the service technicians since he didn't know/hear any updates for my vehicle. I paid and after the fact, under the receipt for "batter replacement" I found in fine print "no problem found". I brought this up, the representative went to talk with the technicians then said they tested my battery and it was actually fine and I had to ask for a refund for the bill I just paid. I had to ask for the paperwork showing proof of a battery check, which I received a copy of, however no multipoint inspection or car wash was performed. I would not recommend this dealership to anyone, as even though I was very patient, I was repeatedly let down and disappointed for a simple question regarding the life/function of my battery. I would give this dealership 0/5 stars. read more

if I can rate 0 stars I would. I talked to Keith over the phone and told him I need to buy a 2017 Sienna 20k miles pre-owned at a lower price than $28998. He told me to show up and make them a lower offer, he wants to sell the car and willing to work with it. I told him I will "bolt" out of there if he can't to save us both time. Got there with my car which was appraised below trade in value via KBB and without working on lowering the sales price. I made them an offer and was given a cut throat rate. Keith told me he paid the MSRP of $31978 for that Sienna, so he can't go lower than $27998. I immediately called that B and lying and made a bet of $100 that they did not pay a customer that much for a trade in. Keith told me he can show a receipt of how much he paid. I got mad and left that place in a hurry. I called Keith back told him if he can send me an text showing how much he paid I will be glad to come back and pay for the bet if I loose. Nothing received in two days. "Fourgetc this place!!!!" I went to Toyota of Richardson and got me a NEW 2019 Sienna at a lower rate then 12% if you do the finance calculation in the picture. This will be my second car from Toyota of Richardson. I leave my phone number intact so if anyone or Keith has a question. You are more than welcome to call me directly! I stand behind this review and call this Keith or a representative of Friendly Chevrolet a freaking lying worthless being ever! If you do business here you will be sorry! read more

Friendly Chevrolet - The deal - Car Dealers Near Me - Dallas, Texas

This is the LAST place I would buy a vehicle, and don't believe that they provide free loaner vehicles while your vehicle is in the shop. They tell you that you're next on the list but they require you to leave your vehicle to put you on the list. Do you rent a car expecting to get a call within a couple of days AND 2 MONTHS LATER, YOUR TRUCK IS STILL IN THE SHOP AND YOUR OUT OF THOUSANDS OF DOLLARS for having to get a rental car! They have told me 3 TIMES that MY TRUCK will be ready to pick up by the following week only to receive no phone call from anyone and having to call the service department only to get the run around!!!!! This is the worst service I have ever experienced, I paid 70k dollars for this truck and it only had minor recall repairs. Then we call this evening and the service manager has left for the day, We ask to speak with Mark Eddins and they say he is not available and they can't give his information to us. The then say they will get Alex which is Mark's Assistant and then they say they have gone for the day. So we ask for the email address for Mark and Alex and they said that they can't give that information out.. PLEASE DO YOUR RESEARCH AND READ THE REVIEWS ON THIS DEALERSHIP!! It has some serious issues when it comes to the service department and customer service! They do not tell you the truth and it should not have taken over 2 months to replace a torque converter seal! read more

They have the bad customer service I had been calling them asking about my vehicle plates and leaving voicemail or they would take my info and say we are goi to check and they would never call back I guess they don't give care about there customers ones the make that sale they forget about the customer it"s all about the sale only this as been the worst dealership I have been to Never again will I buy a vehicle here. read more

Not going to lie, I have been disappointed time and time again by his location. From making an appointment only to be told I don't have one when arriving to telling me a piece of merchandise has arrived only to show up and the back room not being able to find it, they have stumbled almost every time I have been here. If I didn't get free service for the first two years of purchasing my vehicle, I would have stopped coming in long ago. The last time I came in for an oil change I asked that they give me an estimate on a fender bender while they had my vehicle overnight (as they had to fix a part for a recall) upon arriving I requested the estimate Paperwork and they hadn't done one. They then asked me to wait a bit so they could have someone come take another look, don't think so! Took my vehicle and left. The work, when they do it, of course at their own pace and on their own timeline seems to be pretty good. On the other hand, there is a sizable markup on parts and labor compared to other neighborhood mechanics. read more

Please go ANYWHERE else. Friendly Chevrolet is the most misleading name for this business they could have chosen. They have had my vehicle for almost 2 MONTHS!!! I drive a 2018 Chevy Malibu with 60k miles. I wish I would have taken it somewhere else. I get nothing but excuses from them. First my service guy quit, awesome. Then!, I was told that the guy assigned to repair my vehicle was on VACATION. After that my extended warranty wouldn't pay for it. NOW the part they need to replace is back ordered! I haven't had a car for 2 months, just started a new job and they won't even take the time to call to update me. They haven't even offered a rental! Update: Another month has gone by, and I still have nothing. read more

Worst new car purchase experience ever‼Vehicle had dents during pickup.

Worst Chevrolet agency ever. Second chance I gave them coming here and they don't care about you as a customer and don't value your time. I made an appointment to meet with an advisor at 3 p.m. and they told me to wait and someone would be right out... waited 20 minutes until I decided to walk inside and the guy that told me to wait just said that no one wants to go outside to help and he's been telling them. Another guy came up to me and helped me get an advisor (the only one that seemed concerned). I walked into a room with a lady and not even a greeting from her as I walked in. Didn't care about the wait time and definitely didn't care about my service requests. Everything is disorganized and horrible atmosphere. If y'all want great customer service as a Chevrolet owner, go to the one next to Galleria, you'll thank me later!!! read more

Friendly Chevrolet made everything right with the purchase of my new Tahoe! I wasn't happy with the first one but they gave me another option and I love it. Very happy they worked with me! They offer free oil changes and car washes too!! I will definitely refer them to my friends here in Dallas! read more

Negative stars. Worst experience for the first car I've ever purchased. Car has been in for over 2 months and when confirmed the car is ready due to a transmission issue, the trunk had been completely ruined due to the rain it had been soaked with due to a leak in the trunk. No one would have ever mentioned the mold but I could smell it as soon as I opened the car door. I've gotten every single service done at this dealership and had the car over a year and never had an issue with a leak in the trunk. For the 2 months I had left over $1000 in equipment, clothing, and shoes combined. Still the company is charging me for having to fix this damage. Would never recommend this dealer or Chevy. Cynthia in the service department was great but her leadership apparently couldn't do anything for a loyal customer. read more

See all

My son's car been there for 2 weeks. Daily promises to repair the car never materialized. Today, we were told it "might" be done this week. WHAT A JOKE OF AN OPERATION YOU FOLKS RUN. YOU WONT SEE US AGAIN! read more

***SERVICE AND COURTESY CAR SERVICE ***** SERVICE AND COURTESY CAR SERVICE GETS A 4 START BUT HAD TO DEDUCT FOR SALES. My car was towed in and the service guy Micah called me to indicated that they will check out the car but in the meantime I can use a loaner car. The loaner person was nice and professional she explained the process over the phone. When I got there to pick up the loaner I did not have a wait and I needed thing from my vehicle. They walked me my car and helped with my things. Overall, the service was good but I deducted one star because they were going to overcharge for a battery but it was new so I had to pick up the dead battery and switch it out at the store and take it back to the dealership. Now this were the positive review ends but I will post about sales in my next one because I do not want to mix up the reviews. *********SALES ****** GETS A ONE STAR*** I was so satisfied with my experience I wanted to trade in my vehicle. I called sales and spoke to Sebastian . I explained that I am a full time student , employee, mom and wife so my time is short . Asked can I do everything over the phone since they already had my car there the agent indicated yes so I gave them all my info. They said they would get back with me in an hour or two....no call....this was Saturday.....I called Monday and they stated someone will get with me. I picked my car Friday and still no call. I at least expected a call to see if I needed a downpayment or if I was denied but no call. I am currently looking to trade in my car but it will not be with Friendly. Update: Since the managers reached out to me since I got such good service at service gave them another chance. The way I treated and dismissed I had to deduct another star. That's all. read more

If I could give them 0 stars I would. Tried to purchase a new 16 z51 corvette from them. Internet price was $52,900 I got the financing approved and then they told me if I don't finance with them it's $1,000 and a bunch of other fees. Plus in the 8 hour span they managed to tint the windows and add "nitrogen" to the tires for $899 more without my consent. They see that a customer is interested in a vehicle and they take advantage of it just like a used car dealership. Christian Ruiz was the initial salesman to help me. When I called the dealership to find out why they did that they just hung up on me. read more

Friendly Chevrolet - Car Dealers Near Me - Dallas, Texas

See all

Worst dealership experience! Long story short, we have already made 3 payments and only had the car for 8 days. No eta on when it will be fixed and the owner of friendly hasn't responded to our email. Used sale manager walked away in the middle of our conversation! read more

5 star service! Came in and received the highest quality service from all involved. My sales person was Karina Martinez and she was amazing. Very knowledgeable on all the features on the vehicle I purchased. I would highly recommend this dealership and I highly recommend you speak with Karina. read more

a++ rating for their customer service. these people are a class act. while my truck was in for service, i accidentally locked the keys in the loaner. they sent someone from fridley to elk river to unlock the vehicle so i could get on with my work duties for the day. they also worked with my warranty contract to get more than i expected for less money out of pocket on my end. these employees rock!! read more

My friend had this to say about this place thought I share with y'all her experience. Very disappointed after reading all the great reviews from Friendly Chevy I decided to give them a call. Spoke to a gentleman and told him what exact Suburban vehicles we were looking at. We spoke for 15 minutes talked about the vehicle pricing said he would call me back. Four days later no call, very unprofessional we had been looking for dealers from overseas to purchase our family car for when I arrive with my family. Not wasting my time, there is other dealers in Dallas that have been contacting me back and have been very friendly with helping find the right suburban for me and my family. read more

Would not recommend this place ! They have 5 stars on customer service? Dudeee It's a joke ! I shouldn't have bought my truck their ! As soon as I pulled off the lot not even 3 miles into driving the truck my check engine came on ! I took it and they wanted me to pay for the service even I clearly bought it from them and demanded to get my money back and for them just to keep the truck . They said some crap saying I couldn't . DONT BUY ANYTHING HERE ! I found many things wrong with my truck after I really payed close attention to details . Go somewhere else ! read more

I purchased a 2017 Chevy SILVERADO LT in August 2017. Fast forward to 4/2/2020. First time having a flat tire and needing to access the spare tire. Unable to get the key mechanism out which I discovered online is a common issue with GM locks. I had to drill the lock out and determined that it was corroded. Called roadside assistance again because they couldn't remove the lock the other day. They lowered the spare and it had been plugged and air was coming out of the side wall from a small nick. I've never accessed it. No one else drives my truck. Therefore, it had to have been done at the dealership. I called and spoke with Caleb (could be misspelled) and he basically told me that it had been too long since I purchased the vehicle to do anything. He offered ton heck to see if they had a totalled vehicle with a spare that he could give to me. However, there wasn't any. So, I will give Caleb credit that he did do that. Unfortunately, I asked Caleb to have his boss Jordan call me. That never happen until I called and asked to speak to Suzanne and I got a call back within minutes. Jordan basically told me that he didn't see any notes from his technicians showing that a tire had been replaced or repaired. He stated that they would have put notes if a job was done. That's not true. As we know we all have workers who don't enter or do exactly what they should do at all times. So needless to say Jordan, the Service Director, told me that he wouldn't be doing anything to replace my spare tire. He stated that he wouldn't be accepting blame for this. I asked him to have his boss, Derrick Mills to call me back, it probably not going to happen. I'm going to buy another spare. It's the principle that has me so upset about it. Apparently, the safety of my family while driving down the highway isn't a concern. It's getting my blood pressure up and its not worth it. I can afford the tire and several more. I want everyone who purchases a car from Friendly Chevrolet to make sure the spare is new and not damaged. Think twice about purchasing a vehicle from a dealership that doesn't value the safety if it customers and thinks it service department is perfect. I know from previous experience that they aren't perfect. Also, make sure your tires are rotated with their so-called concierge service. My tires were never rotated. They say they did but I know they lied because they never asked for my aftermarket key to remove my wheel locks. Thanks for nothing Not So Friendly Chevrolet. read more

Really bad service. I took my truck becaus, two of my tires were damage. One of my tires it took 2 1/2 hrs to get a plug on it. I ask for oil change. They didn't do oil change nor did they do tire rotatio. They ask me to come back next day for my other tire since need to go thru warranty and they didn't have it in stock. I went was waiting for ever to be checked in. They took for ever to service my truck. They did change new tire they did oil chang. I ask the lady what I they did. She read new tire, oil change and I ask tire rotation? Balance my tire? She said yes they did. As I was leaving I noticed they didn't rotate my tires. Didn't feel like going back and wait another 3hrs. I got there at 2:30pm left at 5:45pm. What get me mad is they didn't rotated my tires as they said on paper work. The front tire has the arrow they mark the tire, I guess short cut for them not to balance my tire. And it's still on the same front passenger side. The new tire that was replaced it's noticeable it's the new and its still on the back driver's side. Which means NO THEY DID NOT BALANCE NOR ROTATED MY TIRES. They FORGOT TO DO OIL CHANGE when thats one of the reasons I took my truck for OIL CHANGE. This Is VERY BAD SERVICE! I did call to make the complaint but, no answer. Nobody Pick Up The Phone. read more

Friendly Chevrolet - The tire in the same place front passenger side. Clearly NO Rotation NO Balance. Same with my new tire replaced and was Not rotated - Car Dealers Near Me - Dallas, Texas

What a nightmare. I've bought many cars and this is by far the worst experienced I've had. The only good thing is that I was offered a fair price for my trade. Post-customer support is non-existent. I can't get anyone to return my calls to resolve lingering issues. To date, they still have not paid off the loan for trade, I was promised an extra key for my car and I was told that I had to buy an extended warranty in order to qualify for a lower interest rate. They will never get any future business form me. read more

Took my 2008 GMC DENALI for some sway bar bracket bolts to get replaced they suggested for me to fix my check engine light and abs break light so I did and told them to go ahead and fix all of it two weeks later i get a phone call saying my truck is ready when picking up the vehicle and did an inspection they didn't replace my bolts which was the reason I went there, went back and asked them why didn't they fix the bolts bracket and they told me to leave it again and is being 6 weeks there excuse is my boss was on vacation or we don't have the parts is April 10 and still haven't got my vehicle back, to make things worse I paid them my balance will never go here for car service! read more