Saturday night. Two people reading table and the place was packed people standing waiting in the lobby no help from the hostess. The place smelled bad and visibly dirty. After standing there for five minutes looking at some empty tables were told by the hosts they did not have enough staff to accommodate the amount of people that were in there. We were told we would have to stay in there and wait for some patron to finish and leave before we would be sat. We went over to Ben & Jerry's, which was much more accommodating, much cleaner and smells much better. read more

Unfortunately I have to leave one star in order to write this, when this place deserves a zero. I honestly don't think I've ever had such awful service in my life. My family and I waited over two hours and never even got our food. During that time, no one came by to update us or apologize. They said they were understaffed and playing catch up in the kitchen. To make things worse, the manager was incredibly rude -- not helpful, not apologetic, and definitely not professional. Instead of trying to make things right, they spoke to us with an attitude and made the situation even worse. We ended up leaving without ever getting served. I wouldn't recommend this place to anyone. There are too many restaurants that actually value their customers to waste time here. read more

karen our waitress at Friendlys in Marlborough, MA was/is incredible. she is kind and great with the kids as well as helping with lunch/dinner recommendations. A+ service !! HAPPy kids and family. we are all stuffed! read more

Friendly's - Ice cream time! - Ice Cream & Frozen Yogurt Near Me - Marlborough, Massachusetts

I online ordered, one person handling a counter, same person checking on my order. The order was to be ready for 4:30. Busy? Yes, shorthanded? It would seem it was at 430 in the afternoon. Our order was ready and back home I went. The appetizer was small, but tasty. Chicken sandwich was small, but adequate. Fries were cold, but that was expected. Times have changed, and I have to get over the past. read more

Well, we decided at the last minute to make some final dinner arrangements and most of the time we take Uber or Lyft everywhere nowadays since my friend had an automobile accident and most of the time we go to friendly thinking it's a nice place to go which most of the time it is, but there's at least 30% of the time it's not that busy and you can't get seated which to me goes unnoticed most places at this particular time it was raining. We ordered Uber because it was a cheaper way to go and the place had a small group of people in the middle of the store and there were two waitresses. They couldn't handle what they were doing I'm sorry they just couldn't deal with it. Low end no customer satisfaction EO so and vulnerable moment we walked out and went somewhere nearby and we got better quality Service a moment we walked through the door lotta difference in the price just a few feet away. read more

Jacob was an amazing server! Please promote him to manager if he isn't already. Best service we've ever had at Friendly's and the ice cream was amazing! We will be back! read more

We had an extremely attentive young man as our server. We thoroughly enjoyed our visit. We both had Fishamig super melts and Happy Ending strawberry sundaes. read more

Just awful.... The hostess sat me and I waited a long time about 10 mins..... no one ever came to greet me or to take my order. I watched the hostess seat 2 more tables, the server went to them forgetting all about me. At that point, I just up and left, the hostess could see the disappointment on my face and didn't even try to correct the problem. Very poor, I'll never set foot in Friendly's Marlborough again. read more

Out of all the Friendly's we've been to this one is by far the worst. Hostess/maybe floor manager is not welcoming. Server placing trays on tables, food, trash and silverware on the floor that out of the 4 staff on the floor, nobody chose to pick up. Literally tossed the menus on the table. I got the Turkey Club Supermelt. Thick piece of unmelted cheese, somehow overcooked turkey and the bread was toasted so much that I couldn't take a bite of the edges without nearly cutting my mouth. The heat in the restaurant didn't seem to be on either. Do not visit!!! read more

Order q fish sandwich and chicken wings. Chicken wings where not even cooked and fish was cold

If I could give this place zero stars I would. The customer service and the overall attitude of the workers is terrible. I would avoid this place at all cost if possible. read more

alright so I am going to say 2 word never go. This was the worst dining experience i have ever had . we waited over 40+ minutes for our food. the food was decent but it to long. Then I went to the bathroom and there was shit on the floor for fucking sake. Like what? Thank fully I saved a 4 year old from being traumatized. The waiter was pretty nice but everything else was terrible. read more

The woman I spoke with over the phone was rude and hung up on me when I asked her what her name was. The food was cold, the burgers were about an 1/8 inch thick and cooked so well done they weren't edible. This was almost $100 with of food. I will never order from there again. read more

Me and My family come here all the time! The food is great, and the service is just as great. I was served by Brandon, in which he did an amazing job at it. The decorations, food, and overall happy mood are a great experience for me and my family. read more

Super nostalgic experience here! Love the ice cream and the service. Brings back so many great childhood memories.

Dined here a few weeks ago and was overcharged on my credit card. Instead of disputing my credit card, I decided to call them to explain the situation and get a refund of the amount overcharged. I was promised a refund but it never came. After following up with the managers several times, each time in which I was promised the refund was being processed, it never showed up. After two weeks, I finally gave up and just disputed the overcharge with the credit card company, something that I should've done from the beginning. What a total waste of my time. read more

Had a great meal, Brendan was a great server!!! The food came out hot and quick!! Will definitely be coming here again.

We ordered a Nuts over Caramel Sundae and a Mint Cookie Crunch Sundae. Nuts over Caramel made with out Caramel and no whip cream, Mint Cookie had 1 small spoonful of hot fudge. Sad that the employee can't make simple sundaes correctly. read more

It's been nearly 20 years! Wow its been nearly forever! I remember friendly's being all over Mass. I was staying at a hotel next door and was craving one of their Peanut Butter cup sundays! I ordered through the drive thru and commented that it's been forever since i had one. He said he would have one of his best employees on the case! They did not disappoint. i was heaven the entire time while enjoying my Sunday. Someone mentioned that the employees are young, yes I saw that as well, but they took care of me on Friday! read more

Friendly's - Peanut Butter Cup Sunday! - Ice Cream & Frozen Yogurt Near Me - Marlborough, Massachusetts

Took out lunch, one of my favorites. Fishamajig super melt. Was hot, fresh and crispy. Rarely disappoints.

Compared to other Friendly's, this is a nice one. It's a new building and even has a drive thru for some menu items like ice cream, burgers and sandwiches. Our server was very efficient, though the restaurant seemed a bit understaffed. read more

Food was good and the waitress was very nice and professional. We would definitely will return to this Friendly's location!

The girl at the drive Thru was nice enough- they remade our food because our pick up time was somehow off (honestly could have been my error) so I appreciated that and in turn didn't mind the wait. I was a bit dissappointed when my kids and I got home though and I noticed that our order was incorrect in a couple different ways. They also forgot the sauce I ordered (and paid extra for) for the chicken tenders and fries (which we had two orders of) so I had to force my kids to eat them with ketchup... sounds dramatic. That's because they were dramatic about it. Ordered from here and picked up via drive thru to try and make my chaotic evening a little easier and was a fail In that regard. May not go here again honestly. read more

Absolutely delicious. Ate the chili dog with chili fries and it was awesome. Will definitely go back read more

Friendly's - Friendly's BLT - Ice Cream & Frozen Yogurt Near Me - Marlborough, Massachusetts

The service was extremely slow and our food wasn't hot anymore when it came. The atmosphere is family friendly but it took over 2 hours for the whole experience which is more than my kids will tolerate. read more

so I am not going to dwell on this place to much; I absolutely love friendly's and have for years, but this place was absolute garbage. I stood at the counter for 20 minutes waiting to place an order, there were at least 5 employees that kept walking back and forth and not one person asked to help me. Finally when the two behind me started to yell, then someone helped me. it was horrible and the wo lady's that were behind me ripped the manager a new one, after waiting over a hour for food and it was ice cold. all she could do is apologize and offer full refunds......stay away from this hell hole. read more

One of the best experience I've ever had at Friendly's.. I have a sick friend who can't go out of her house for anything and her favorite thing is the tuna sandwich at Friendly's. It will be something that would at least put a smile on her face and that she would least eat some of it since she hasn't really been interested in eating anything. The folks at Friendly's were very understanding they put it on the sourdough bread that she likes instead of the roll it is supposed to be served on. When I brought it to her she was just so excited the smile on her face was worth everything. I'm so glad that she finally ate something and at least it was something that was good for her and that she liked. She will only tunafish just made it home or at Friendly's. Thank you Friendly's and your staff for really making my friend happy. read more

Delicious burger and our waitress Melissa was so pleasant! Senior menu and Happy Ending menus are a great value!

Avoid this location - tried to get a table on Saturday evening for a family of 6. Plenty of staff and empty tables and I don't think I have ever been intentionally ignored but it happened.... Too bad. Went to Ben and Jerry's and had a great time there instead. read more

Fire new menu. Great service and parking was a breeze. Food was on point as was the server. Great job friendlys. Best part was the ice cream read more

I really love this place, the food, ICE CREAM, and the atmosphere is great. I really recommend visiting because it is so worth it.

I hate to do it Friendly's, but this was sad! Ordered online and the food was ready as promised. That is where the positive ends. It's not the Friendly's of 5 years ago, and definitely not the Friendly's of many many years ago! I got the original classic cheeseburger sandwich The photo looks just like I remember, I was psyched! You know what I mean if you have been in the past! The one on toast, the classic Friendlys cheese burger, and I asked for grilled onions and ketchup on it, and fries on the side. The toast of my burger was like Panini pressed (so untoasted on the inside and pressed outside) not toasted the way it used to be. Thin greasy bread not anything good about it. The fries are not the fries they use to have either. They are terrible quick cooked almost frozen grocery store type fries, although that's being too nice There is no way they could ask you how you'd like your burger ( they didn't), because I held a plastic knife up to it and it literally is about the thickness of the side of the knife ( the thin side) see photos ! Really disappointed I was hoping they could turn around and become successful again because I used to love them as a kid but this just isn't good at all. And nothing like Friendly's was. It's too bad because so many of us sound like we would enjoy a good old fashion Friendly's! Sure costs have gone up, but I don't care about paying more for the real deal and I'm sure others would agree! read more

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Sat in drive through for 10 minutes, no answer, went inside and stood in line and manager said no food to staff. Closing at 820 when restaurant is suppose to close at 9. Won't come back again. read more

The food was great. The service was fast. The place was clean. The place was relaxing.

So after standing waiting to be seated for 10 mins a staff member came and said, we stopped seating tables at 830....they walked around or stood talking to others the entire time I waited more concerned with chatting up friends then actually taking care of customers....this was my first try at "friendly's" and will be my last. read more

Terrible food. Bait and switch. I ordered sliders and they sent me toast with burnt meat on them. Looked like rat burgers. Children that work there are unapologetic, lack any semblance of customer service and all rate zero on emotional intelligence. This Is the opposite of "Friendly's". And the food was borderline dog food. read more

Friendly's - Rat burgers aka sliders - Ice Cream & Frozen Yogurt Near Me - Marlborough, Massachusetts

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Place a order ok fine 30 minutes to make. To stand in line for 25 minutes to pick it up at the front desk. Crazy the staff and service has really gone down hill. Sucks because we Love the place and Food! Update it took 40 minutes to stand in line to get the food that was made very crappy BBQ cheese burger was made like a 2 yr old made it very little BBQ all squished cold fries obviously cold the ice cream was melted and now we have cranky old man and kids. NOT COOL! WILL NOT BE GOING BACK ANYTIME SOON!! And I didn't get my coleslaw or tatersauce and my dessert they made a small instead of a large then went to try and make it to tell me they didn't have any of the ingredients. WTF! We are Done! Sorry Friendly's cause that is all we got. I am sorry! read more

Friendly's - Some one get me my food! - Ice Cream & Frozen Yogurt Near Me - Marlborough, Massachusetts

Nice brand new restaurant, ice cream is top notch, Lots of staff running around. Place is clean. The girl who took my order, Emily, could not spare a smile. Or eye contact. She actually put the slip in the counter for me to sign, along with a pen, and walked away without a word. Lots of non customers hanging over the order counter fraternizing with employees. Place seems a bit loosely run but it was close to 9pm (which I can only assume was closing time judging by the demeanor of the employees.) Service was prompt and product good, just poor customer service. read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - Marlborough, Massachusetts

Friendly staff and constantly busy. They clearly take pride in their work and workplace. Very impressed. Food was exactly what I expected, but the staff made the visit for me read more

The service here is terrible. I brought my family here including my 3 year old son to eat. We sat for 20 mins without a waiter coming over. I had to tell my 3 year old were leaving who desperately wanted a chocolate milk shake. After we left, I watched from the parking lot to see what would happen. Within 10 mins I saw people seated in our seats and served drinks. I am not sure if these people are racist but my family is bi-racial and the people that was seated were all white. I would say that is the case with this friendly's but from reading the other complaints on this site I am not sure. Management and the employees should all be retrained. If retraining doesn't work they should all be replaced by people who are humane. read more