I flew with them only a handful of times and they gave me grief every time. Don't be fooled by the low airfare. Everything else will cost you and it will end up being more than flying business class. Your seat will cost you $20-50, if you didn't have your ticket printed out or have their app to check in then it will cost you $25 just to print out your boarding pass. My carryon luggage is the right size and fits into their measuring bin and they still charged me $99 and forced me to check it in because they said it didn't fit in smoothly and I have to tug on it to get it out of the measuring bin. Don't bother talking sense into them because their attendants will right out yell at you. I couldn't stand them anymore and canceled a flight I had with them and it took them a little under 3 months to refund me. I had to keep calling them and emailing them and contacting my bank to go after them. Every experience I've ever had with them is absolutely terrible read more

What a terrible experience experience! I booked a round trip, Phx to SNA for $340 When checking in was hit with another $242 for "seat assignment and luggage". No live C/S agent to talk to and very rude at the podium. 1st and last! read more

Can I leave a zero?? I am still waiting to get reimbursed for a flight that they canceled due to the ticket price going up after I booked it on December 7th. I have called multiple times and they keep telling me it will take over 30 days to reimburse my credit card and I still haven't been reimbursed and it's the end of January. I will never fly frontier airlines. read more

Worst Airline Ever, I just flew to Las Vegas and they were rude, no customer help and there pricing is completely lost leader, pay $75.00 for a ticket and seats are extra, luggage is extra, booking is extra, my $75 seat cost me $300, nothing good was delivered, Never Ever Again read more

Where do I begin with Frontier Air. Frontier: 1) charge $80 for a carry on and personal bag, 2) there's no WiFi 3) no complementary snacks or drinks, you have to purchased beverages like any sodas. My flight was only 2 hrs, and I will never ever fly with Frontier again. First and last time. read more

I have flown many times in my life, but never have I experienced a staff that was so unwilling to help or accommodate a customer.

I have been delayed on every flight to my destination and layover. The worst part is when those delays are over 12 hours. The customers time is valuable and is worth more than vouchers when you mess up scheduling. Boy hires are a joke, since the experience has made me determine that this airline is unsatisfactory and run by incompetent people on the highest levels. DO NOT USE this airline. It needs negative stars because even zero is insufficient. read more

I love the idea flying with different animals on the tail of my airplane! This was my first time flying w frontier and it was a positive experience. (SNA-DEN), not sure about other route... What I am impressed: -Easy check in online and easy use of mobile app and boarding pass. -Efficiency, my outbound and return flight both took off on time and arrived earlier than scheduled. -Seat is quite comfy and legroom is bigger than most int'l flights I had experienced. What you need to know: Because it's low cost airline -Water and snack will cost you in flight. (Bring your own or purchase in flight. Plastic only, no cash accepted) -You have to pay extra $21 or $35 for certain seat, if not, you can only see your assigned seat after your online check in. -Seat is not reclined, I believe you have to pay extra for recline seating as well. Carry-on or check-in luggage will cost you $40 each (yes, even Carry-on), $40 is the advanced price purchase online prior to at the gate. -No in-flight entertainment, bring your Kindle or iPad. (All above are manageable to me) Honorable mention to the flight attendant on F9266 , he was so hilarious that made my flight experience so much better. Thanks for providing us the First Class entertainment:) Only thing I dislike is they are located at almost the last gate of terminal C at SNA, which means lot of walking.. read more

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Don't use Frontier. They changed my flight without my approval and now there is no one you can talk to . Their email said I can ask for a refund which I did. It's been more than a month and no refund yet . Again there is nobody that you can talk to at Frontier unless you pay $100 to get their credit card. Never again !! I would give them zero stars if I could . read more

I flew Frontier for my mother funeral and this was the worse experience I ever encounter. The nick pitch you for everything. Carry on is expensive, they made an error when I was checking in when I go to the flight the over charge me for and error they made. On my way home my flight was delay for 4 hour. So I miss my connecting flight. I had to wait in a line for over 2 hour just for them to tell my or not able to accommodate me and my daughter, they where trying to fly me to Ontario Airport and my daughter to John Wayne at 3pm or wait unit Monday to get home which this was Saturday morning 10/22/22. They also lost our baggage's. TERRIBLE AIPORT NEVER AGAIN. read more

If it couldn't get any worse...... Frontier makes you fill out a form and if your reason isn't valid for a refund they take all you paid and you never went on a flight zero stars honestly more than that if you do get a refund and you paid like 300 bucks you only get back about 100 bucks damn what a sucker I felt I would cancel my flight because they canceled on me and get my money back me waiting to get my money back patiently and to find out I need to fill out a stupid form like wow read more

Stay away from the Go Wild pass. Total rip-off. They exclude non stop flights from the deal and whatever savings you think you will be getting will be gobbled up by what you have to pay for your hotel room during the 22 hour layover. I hope they get sued! read more

I booked my flights through CheapAir. My friend ended up in the hospital and we had to cancel the trip. Contacted CheapAir and it took from 9:17 am to 10:10 to get the flight cancelled. It was ridiculous. Of course, it was non-refundable, but they kept trying to get me to reschedule so they wouldn't lose out on the sale. (I had called Frontier first and it was the same thing). We were going to Vegas from Los Angeles and the flight was $155 for two of us. To assign seats was another $200 and we didn't even check what it would cost to take luggage with us. read more

It really is a bad airline no sense of responsibility what so ever. Flights are always delayed by very manu hours read more

Frontier Airlines has been around for quite some time but up until 3 weeks ago, I had never heard of them. So when we needed a round trip flight from Orange County to Denver, my boyfriend logged onto Priceline.com and purchased our tickets. He managed to book our flight for $376 which isn't bad at all for two people. When trying to decide which airport to fly out of, we wanted to avoid the hassle associated with LAX. So many people had recommended that we fly out of John Wayne Airport because of the convenience. Therefore, we arrived approximately 2 hours prior to our flight, set to enjoy cooler weather for the weekend! He went online and prepaid $25 to check in our luggage which seems to be the norm nowadays. If he had waited to check our luggage in at the airport, he would have been charged $50. Therefore, it made more sense to do this prior to our arrival at the airport. If you'd like to store luggage in the overhead bins you'll have to pay an extra fee. It'll cost you $15 if you book it online or $30 if you try to arrange to do this at the gate. Seating was also quite interesting! We checked in 24 hours before our flight and requested to be seated together. Our assigned seats were randomly generated and we managed to sit together, free of charge. However if you'd like to select your seats, you'll be charged a fee of $8. It gets better because if you need more legroom, it's another $13 - $15! They supposedly had first class seats for $30 but all of the seats looked the same so I'm guessing that they are referring to the first couple of rows on the plane. From what I could tell, the entire cabin was full of economy seats and there wasn't much of a difference between the seats. Anyway, when we sat down, I noticed that there wasn't a lot of legroom. There are 6 seats in each row, with 3 seats on each side of the plane. You'll have to be careful when squeezing past seated passengers as it's quite cramped! Also, it should be noted that the seats do not recline! The tray tables were super small, maybe 5" by 8" which is enough room for a small laptop. Wifi is not an option on the aircraft so bring a good book or download some good games on your electronic device. This airline nickels and dimes you like no tomorrow but it doesn't seem to deter passengers one bit! I like the idea of getting from point A to point B with the least amount of travel time and that's what Frontier Airlines offers. It's not a bad airline if you know what to expect. It's a no frills experience and you'll reach your destinations safe and sound! read more

Frontier Airlines - Flight 265 flying over Colorado - Airlines Near Me - Santa Ana, California

I don't want to give them a rating they are that ass the flight was delayed multiple times and don't even display and care or consideration for their clients. read more

I have done my fair share of traveling & this is without a doubt the worst airline I have ever flown. Their website is filled with gimmicks to try and coerce customers to pay more. Their customer service line is awful. Their surprise fees are egregious. You end up paying more by flying this airline. Avoid at all cost. read more

Literal poverty company, actually the worst thing to ever exist on this planet. They don't even have employees, they're contracted workers who get commission for selling carry on bags. read more

My flight is being delayed 12 hours due do incompatible employees who lie and hide the truth to save face of the company. I asked for proof it wasn't frontier's fault and they ignored every time I will say pay the extra money fly anything else but frontier I am currently bedding down in the airport as I have no where to go. No ride no anything. So stay away from these lying pieces of crap. read more

Zero stars - with a negative if I could. First of all, flights kept delaying once departing they assumed we didn't want drinks because quote the flight attendant "it is a 40 min flight." Then she brings me my drink warm with a cup of ice and the cup of ice had a hole in it. On my departing flight the attendants were so rude making everyone pay for what is a personal item which clearly wasn't charged on my flight to my destination and now going back home they wanted to charge $100. These flight attendants were acting like the money was going to them directly. To make it worse they were doing it as people were boarding with limited time and gates about to close. WORST AIRLINE, RUDE WORKERS and UNPROFESSIONAL. read more

Horrible service horrible workers, dirty plane They should shut them down, no one should ever buy a cheap ticket from this airline... Worse experience I have ever had, from trying to book, paying for all the bags, seats, and checking in!!!! Never ever ever again!!!! read more

Flew this airline twice in two days and shocker, delayed both days! Day one, had us board and kept us on plane 45 minutes with no a/c in Las Vegas just to tell us to get off the plane. Then had us board 30 minutes layer?! Second time, flying back from LA to Vegas... delayed again due to stewardess's jump seat not working! This airline sucks! Buyer beware! read more

They charged me 89.00 for my golf bag and 99.00 for my carry on one way , I will never fly this airline again the biggest rip off I have ever in counter in my life I'm 60 years old on a fixed budget , taking advantage of the elderly at the last minute just before boarding it can't get any lower , the people working the front boarding area were rude and unapologetic I would not recommend this airline to my worst enemy my name is Michael Drew read more

They nickel and dime you for everything. It's a shock they haven't figured out how to charge for lavatory use. Kept us stuck on an active taxiway for an hour while one of their delayed flights sat there at the gate we were assigned to. People were nearly peeing their pants. The information was sparse. I think the crew were in the dark as much as the passengers. Lame airline, nice paint jobs on the planes though. read more

I had a flight booked from Orange County airport to Phoenix Arizona. The flight was cancelled and there was no other options. I could not talk to a live person. Thank god I got a refund and not an airline credit. I was willing to drive to LAX, Long Breach, Ontario or even drive down to San Diego. There was no other option so I had to cancel my entire trip and selling my baseball tickets. There is a reason this airline is low cost. read more

Worse airline. I have traveled a lot in my life, but Frontier Airline is something else. Very rude staff, I asked for a cup of water and the "Flight Attendant " said "I already put away the the drinks and can't give you one". I mean WTF?! They charge a cheap ticket fee, but they get you on your luggage. They charge $79.00 for a carry on. I don't know, where they are "frontiering " to, but it doesn't look good for them. read more

This past weekend I had to fly out of town for a funreal and almost missed my connecting flight due to a Frontier error. I had their digital ticket and arrived at the appropriate gate, but at some point it was changed and never announced over the speaker. I took a photo of the digital ticket by chance and we looked at my sisters printed ticket, because we were concerned that something may have changed since it was close to boarding time. Shocked that it was different, we took off running to the other gate. When we arrived we only had 10 minutes to spare before they were closing the gate. My sister, with asthma, was having trouble breathing due to this event so I initiated complaining to the gate attendant. I said 'I have a digital ticket and it was never updated, so you all not update information?' She replied, 'well on the board.' I then replied, 'well, I am going to have to submit a complaint because this is outrageous that my e-ticket sent me to the wrong gate and we could've missed the only flight going to North Carolina today for my aunts funeral.' Ironically, 4 minutes later I checked my e-ticket after complaining to her and my e-ticket was updated with the correct gate. I took a photo of that with time stamp as well. I believe the error was on behalf of the staff. I fly Frontier all of the time and I was extremely disappointed in them. This was not a flight for pleasure, we were burying my aunt; beyond that my sister almost had an asthma attack due to their error. Not okay Frontier, not okay. read more

Zero star business, do yourself and your money a favor STAY AWAY. 30$ carryon 50 check in bag for 40 pounds. Zero drinks or water inflight except for purchases. Nickel and dimming you until you have paid what you pay for decent flight. Horrible customer service, routed to India for phone service. Just trash business. Never again. read more

The worst airline ever!! Best to shop the other airlines. They are the most expensive airline they overcharge for luggage and seats to make up for the low cost seat you think you are getting. It ends up being more than United or Delta or Southwest. Everything is online to book a flight and their system is messed up. The managers, stewards and ticket agents were all frustrated because there is nothing they can do to help you. If you don't pay the extra fees you can't board even though the computer over charged. Cost us over $500 in luggage fees for 4 people to travel round trip to Phoenix from Orange County CA. read more

Frontier is the worst airlines in the country in the world. I will never fly with you guys again he starts with luggage up and down and the seats they charge you for drinks and refreshments and everything and I hate you from the rest of my life. So don't you fly with this airlines ever. read more

I made flight reservations with Frontier airlines for May and i get an email that their system cancelled my reservation Apparently the whole flight was cancelled , this is the worst airline, i called and there's nothing that can be done!! I wouldn't even give it one star but i have to in order to write a review. read more

woman at front desk check in was so rude to us. instead of helping us when we were confused because we are first time frontier flyers, she was extremely condescending and rude. Also you have to pay for your carry on, which completely defeats the purpose of the cheaper flight. i guess you get what you pay for, but i'd say it's far too much considering that. read more

Wish I could give a negative rating. Worst customer service and over all business model. Totally scam you in their pricing and baggage. They do not advertise all the hidden fees until you purchase the tickets. BE AWARE they add fees to your flight. Fees for luggage over 40lbs, charges for carry on and purses if they do not fit under the seat. Do yourself a favor and use another airlines. At least you will see the real price of your ticket! Come on Frontier, get your business model cleaned up. Shame shame on you!!! read more

Since 0 stars is not an option... I have a helpful tip for everyone... do not book a flight on Frontier Airlines. The ticket looks affordable, but they charge you for a seat, then for your carry-on or checked bag, and everything in between. Turns out it's not a good deal, and they know it too (Expedia assists them and goes ‍ ) Fly on Southwest Airlines or use KAYAK read more

If o could give less I would! They cancelled out flight because the "higher ups" were not willing to pay the fine for breaking curfew! They were late on their flight times and then decided to punish a fully booked flight for what? Inconvenience on them? I would NEVER FLY WITH THEM AGAIN! They said rebook? Ok? 1100-1700 no! Then they were going to rebook for the same time the next day only to be delayed? They said 50/50! Come on! BS! Don't book with them! read more

Avoid this airline at all cost. I won't go into all the gory details of the debacle I went thru in Las Vegas with this garbage airline but suffice to say I ended up just staying an extra night, driving back to LA the next day and eating the money I spent on the ticket and a ridiculous $50 "upgrade" to take on a carry on, and was happy to do so! Frontier? How about Low Tier? You suck! read more

Start by saying, if I could give less then one star I would. BE AWARE!!!!! Upon purchase of ticket you say you agree to them not being responsible for wheels or handles of your luggage. Baggage. The wheel on my $200 luggage was broken completely off when I picked up my bag. I waited on hold for over and hour and a half for them to tell me that when you purchase the ticket that they do not cover handles or wheels. Which is ridiculous, the fine print just makes you realize the lack of care they provide. Plane delay. This happens...I know. But the flight being delayed over 2 1/2 hours because they had to get a flight crew...that's just bad planning. They were getting everyone upset because they said we had to stop in Denver to refuel because they had to reroute us round the storm. Then, right before take off they tell us they can fly us straight through, then we fly through the storm...I should be praying thankfully that I made it home alive, because the turbulence was so bad, everyone in the cabin was bouncing and holding on for their lives. I (who regards myself as a frequent flyer and not scared) had a solitary tear running down my face, fearing that this could end up going down very badly. When the captains shaking voice asks for the flight attendants to sit in their jump seats would get anyone nervous looking at their stoic faces. Lower ticket prices?? Now this is a joke! Don't be fooled by the low price. The price may have been cheaper but in the end I ended up paying the same as if a would have bought a ticket from a more reputable airline. After you tack on checked bags and you have to pay for your seat and YOUR CARRY ON!! $35 BUCKS! More then your checked bag. Which they break the wheels off of when you check it!!!!!! Anyways, never will I fly frontier again! Ever. read more

Frontier Airlines - They will not refund you for wheels or handles broken. cheaper to check a bag but at what cost if they are careless with your bags? - Airlines Near Me - Santa Ana, California

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First off. The only thank you goes to the Pilot and Co-Pilot that didn't crash the plane. For everyone else working for this airline, you are worthless, careless, and useless. We flew direct from Orlando to Los Angeles on November 19. We checked in online because 1. I don't like the hassle of dealing with check-in at the airport and 2. I like peace of mind knowing I don't have to rush as much when I arrive. The agent at the counter was trying to rush us and not wanting us to tag our luggage with our address. She kept saying, "It has our tag. That's all you need" and my mother was filling out the tags as quick as she could. I refused to let her take our bags. The airplane is very uncomfortable. I don't know WHERE they get these seats, but they are plain awful. They don't recline at all unless you pay extra to sit at the front of the plane. They are as hard as a rock. And not to mention, once you've paid your fare, go ahead and add on another $150 for your seat and your luggage. Which makes this crappy airline no cheaper than anyone else. So why pay the same for horrible service, having to pay for EVERYTHING (including a sip of anything on board), and having an uncomfortable flight. The flight attendants are rude. They look like they hate their job (which they probably do), and we're yelling at this poor foreign family trying to get them to move seats and threatening to make them fly on another plane if they didn't get out of the exit lane because they didn't speak English. Well they don't speak English so you can stop yelling at them, jerks. They aren't deaf! THEN they lose 2 out of 3 of our bags that were checked together. How TF do you lose bags that were checked together?! Several people didn't get their bags. Seeing how it was a late arrival, baggage service was closed. Some careless eye rolling tween proceeded to tell us that, "It happens. Like when people miss their flight." That's what you tell someone when they ask how on earth this happens? DO NOT. I repeat DO NOT fly Frontier Airlines. No cheap fare is worth the headache of dealing with these clowns. Spend your $150 more that you would spend to fly on a legit airline Airlines like these make the American airline industry look bad. They should be shut down. UPDATE: My bags arrived after 2 days of fighting with Frontier. One suitcase is completely destroyed and no longer useable. It is a large roller board and they managed to tear off a wheel to where it no longer wheels. When I opened my suitcase, everything fell out and it was obvious it was rummaged through with a note from the TSA. My Disney souvenirs just mysteriously disappeared and I was told Frontier doesn't cover jewelry. The lazy driver that brought my bags was most unfriendly and was kicking my luggage along the curb and up the steps and wouldn't even bring it to the door, making me come outside in my pajamas. Mind you this is a house! Just an awful experience. Tell everyone you know to boycott this airline. read more

Frontier Airlines - My damaged suitcase. Thanks a lot Frontier. I bet you'll find a way to not pay for this too. - Airlines Near Me - Santa Ana, California

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This was my first time flying Frontier. I wasn't aware of how it worked, and I read through many of these reviews so that I'd know what to expect. From all the negative reviews, I was really expecting something terrible and was hoping my experience wouldn't be the same. We flew from Cancun Mexico to LAX via a layover in Denver. I checked in online that morning, pre-paid for our checked bags ($40 each). The ticketing agent in Cancun was efficient and helpful, if not overly warm. No problems there, gate check in went fine, no delays of any kind. My husband and two kids each had a large backpack and I had a large overfilled tote. I was hoping we wouldn't have to pay at the gate for these as carryons and no one said a word about them. The planes are as others have reported. Trimmed down for maximum efficiency is how I'd described them. The seat trays are the smallest I've ever seen (see pics). Room for your drink but not much else. The seats have minimal padding both front and back but the seat part you sit on was adequate for me. My back was a little sore at the end of our 12 hr journey and I think it was because the padding for the back of the seat was really thin. Flight attendant service was friendly enough. One flight attendant forgot my water twice but was very apologetic about it. Overall, except for my sore back, a completely decent flying experience. That being said, we had no issues with long delays, cancellations, or baggage problems. I'd fly them again if I wanted to save a little money. read more

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I recently flew into Denver via Austin on Frontier Airlines. At first, I thought, "what the hell am I getting myself into?" My flight was cheap as hell, it was all economy class (not that I fly first class, or anything) and they had these cheesy ass animal mascots aboard all of their flights. My initial perception was was so negative, I almost wished I was flying Southwest. That airline is cheap, but it suxxxxxx! Once I got on the plane, however, I quickly realized that this wasn't the average economy ride through the western portion of the United States. First off, I was really, really tired... and they have those nifty head rests that you can adjust to avoid falling asleep on a stranger's shoulder. I've been the victim of airplane sleepers, and drool from an odd face is never a welcome occurrence. Secondly, the have TV! Yes! Not just crappy TV either... we're talking satellite, baby! I watched the Sunday Night Football game on NBC the entire way. Since they serve booze aboard the plane, I grabbed some beers, some chips, and turned the main cabin into a sports bar. It ruled! It does cost $6.99 to initiate the service... but since the flight was so inexpensive, I was OK with it. Why don't all airlines do that? Virgin does, Jet Blue does, X-Jet does... but I think that's it. Next time you're skippin' around Travelocity and see Frontier Airlines pop up, give it a shot! You'll dig it. read more

Frontier Airlines - Airlines Near Me - Santa Ana, California