All airlines have their pros and cons, but I am a fan of American Airlines. I wish there were more direct flights on American out of Austin, otherwise it is my airline of choice. The flight attendants and pilots are always so friendly and safety is their priority. As an Advantage member, I appreciate being able to earn miles and the benefits associated it. read more

Flying out of John Wayne Airport in Orange County is the best. I don't think I've ever encountered a problem. The American Airlines flights out of here are always on time, and there's plenty of great options for food, drinks and snacks. read more

American Airlines - Airlines Near Me - Santa Ana, California

We enjoy flying American to SFA - John Wayne. It's such a convenient airport to Disney and also has plenty of flights to DFW which is in our neck of the woods. If you're traveling from the southern US this really is a great airport and airplane to use for Disney trips! read more

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Delayed flight with no reason why from Texas to Santa ana California. Once on the plane another delay about some broken nets needing to be replaced on the cargo. Landed and more delays from congestion on the run way. American Airlines needs to add delays somewhere in their name. read more

Wow wow wow To flight from Erie pa to Charlotte North Carolina The plane was dirty wall's filthy. Pockets only attached one side. Amazed it flew read more

American Airlines - Where my seat was. Filth - Airlines Near Me - Santa Ana, California

Check-in was very easy and the terminal is very accessible. Flight is on time and special assistance was great. Hoping Chicago will be as good. read more

They will cancel your flight at the last possible minute to inconvenience you as greatly as possible. They will not offer you comparable flights to replace the ones they cancelled. They will place you in the worst seats even if you check in as early as possible and there are still better seats available. I hope they go bankrupt one day, or at least that the giant snowstorm cost them millions of dollars read more

Horrible airline. Never fly them again. Unilaterally makes decisions that screw passengers with no compensation while other airlines fly the same routes at same time. Good luck getting home on American. We had to use another airline to get home and eat the cost! read more

Cxld flight yesterday. No help to rebook available. Then scheduled for next day but delayed 4.5 hours. They were rude and unhelpful!! Airline has gone downhill in recent years! Be On Time and have helpful, not condescending staff! read more

Was at Orange County Airport today for a flight from OC to Fort Worth. Showed up 2.5 hours early. I went to the counter where four American Airlines employees were standing and asked a question about getting on an earlier flight. Sadly one of the women immediately screeched that I cannot get on an earlier flight and at the exact same time another horrible creature said "go on the app". I thought this odd as they were relaying differing information. I have never done a standby flight but was shocked at the level of angst and disgust that any customer would ask a question. I guess they are so used to being insulated from answering questions that the mere idea that they'd have to help someone sent them off the edge. I remember a time when customer care gave care. The flight I was inquiring wasn't boarding for another hour and there was no one in line at the time of my inquiry. The people at the desk prior to boarding were just plain rude. The moral to the story and lesson learned is that if you show up early to an airport go to the ticket desk. Once you've made it past security no one will help you. read more

American Airlines - American Airlines Rude Customer Care - Airlines Near Me - Santa Ana, California

American Airlines has great rewards with their credit card, and always love the cheese plate you can pay to get on flights. Very smooth landings and really appreciate the solid service on flights - thank you! read more

Unfortunately I will not fly American Airlines again after returning from South africa to Dallas Ft worth. DFW had air traffic control issues since September 18 and our plane from Heathrow was diverted earlier to Austin. However instead of putting us on another flight from Austin we got sent back to Dallas and had our flight canceled. Long story short AA did not offer us a hotel overnight when we could not leave Dallas for two days. I feel this was not appropriate and therefore we should have been compensated for this inconvenience read more

If you want delayed flights, crappy service, and damaged bags or items, this is the airline to choose.

This is a company that is practiced in the art of doing everything wrong and upsetting its customers. Terrible customer service. They push Citi Bank 90k mile credit card promotion and then charged me 144,000 earned miles for one flight round trip from California to Tennessee. How there is not a class action law suit for their lies and misleading advertising is surprising. read more

I bought AA round trip ticket.and got cancel both trip without noted. They did not take responsibility for any delay or cancelation. No sorry, no support for customer when stay overnight or transpotation. Please think twice or more when you wanna purchase a ticket. read more

Had a bird not hit my incoming plane and delayed. So my connection was super tight. Which meant my luggage wasn't going to make it. Luckily I was close to my connection gate at ORD, so I made it, albeit the door gate was closed (shockingly they opened it - door on plane wasn't closed) but still.... They opened gate door for me! (Nice job ORD) But luggage didn't make it. But.... It will be delivered to hotel in AM. And they gave me this toiletry bag. I joked about needing a toothbrush and they pulled out this nice bag. Had everything I needed in it! And the bag itself is good enough to keep! Luggage didn't make it but nice job American to offer this! You just have to ask! Service a 5. Baggage not making it a 2. But we'll go with a 3 overall. read more

American Airlines - Toiletry bag from baggage services - Airlines Near Me - Santa Ana, California

AA or Amurcan or Aymerrhikhan, or American, haha. Such a gorgeous aircraft for the most part. Love the newer logo. Service here is good even for us general masses. Steward and stewardesses are usually nice, friendly, and professional. Aircraft- Mostly clean most of the time that I have boarded this aircraft. Most or all of it's designed functions work most of the time. USB outlets per seat and regular outlet plugs are available in bigger planes. Regional planes not so much. Verdict - usually a very pleasant flying experience read more

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Waiting in line to board the overcrowded early morning flight to Charlotte and why are so many people coughing and not wearing masks or covering their mouths. The plane is an A321 and there are screens on the seats so bring your own devices. read more

The worst customer service , they demanded to take my carry on stating they are in a hurry , after I pleaded nicely that it was very inconvenient and asked if I could just "look" to see if there was room as there always is ..... I boarded plane and there are multiple empty bins ! and to make matters worse , now stuck on plane at gate for mechanical issues .... I usually do not fly them and I definitely won't make that mistake again read more

I purchased a round trip ticket in January, 2026 for a flight from Santa Ana to PHX then on to San Antonio, TX. I chose aisle seats on both flights. I was returning home on January 27th and I started receiving texts from AA before my flight stating there was a delay. After 3 texts stating delays, they said my flight was cancelled. I was re-booked on January 28th with a flight that went through DFW then instead of Santa Ana, I would arrive at LAX! I started calling the AA CS line and asked for a callback as it was a 2 hour wait time. While I was waiting, I called AA reservation line. I was told by one person that "we don't fly through PHX (not true) and when I asked to speak to a manager the agent hung up on me. Six hours later I received a call from an AA CS agent who apologized for all of issues and said I would receive a refund. He did not have any flights going through PHX and tried to book me through DFW. I told him why AA would send me there as DFW was experiencing weather issues with delays and folks having to stay over. He rebooked me anyway through DFW then arrive LAX. I started receiving texts with delays then a text stating I would miss my next flight so re-booked for January 29th. I called AACS again the evening of the 28th and spoke with a lady who said she could get me a flight on January 29th going through PHX and on to Santa Ana, and left at 06:00 AM. I took this flight but I had to sit in the middle seat as no aisle seats were available. this flight was also delayed. This 2 day delay caused me time, money and frustration. When I got home, I read the email that AA sent to me about how to get a refund. I followed the instructions and a few days later received a response stating I did not qualify for a refund. I responded and asked to send my request on to a manager. After a week, I received another email from another AACS person stating the same thing. I then sent a certified letter with my issues/concerns to David Seymour, Chief Operating Officer. I was requesting a refund on my return flight only and the money spend for my luggage. I received an email response 8 days later from a CS rep. stating I did not meet the requirements for a refund. She said they would "consider" refunding any monies for food, hotel etc. but I had to send itemized receipts along with other hoops to jump through. This email is what I expected as AA used to be a quality airline, but I will never fly with them again. I am also telling everyone I know not to fly with AA. Other rating scores from Trust Pilot, Air Advisor and Sky Trax rate AA from 1.5 out of 5 to 2 out of 5. Even the AA flight attendants were on strike for a no-confidence in Robert Isom CEO in Feb 2026, citing poor operational performance. Also, citing no pay raises since 2019. Mr. Isom needs to take a few notes from Robert Crandell CEO from 1985 to 1973. AA was the premier airline to fly. As we say, "the good old days"! read more

For some reason we fly American more than any other airline - maybe due to us liking flying out of SNA and American offers many non stop options. When we had to make flight changes the staff has been nice & helpful. read more

While Flying was easy, the Stinch was not! The Airline makes an announcement of NO SMOKING (including E-Cigarettes) they need to INCLUDE NO MARIJUANA USE. My Flight from Charlotte, North Carolina, wreaked of MARIJUANA. I was trying to sleep, but the constant non-stop stream of people going to the lavatory, followed by awful odor, made an easy flight frustrating. They also should include a changing room for diapers because the smell of poop on a 6 hour flight added to the unpleasant odor. Please Help! read more

I've read the complaints before. Rude AA gate staff. Arbitrary policies. But it had never happened to me, so I was always a bit bemused by them. But now it has! Perhaps I'm finally a true AA passenger who has finally enjoyed the true AA experience. I was boarding (early group) when an AA gate agent decided that my bag wouldn't fit as a carry on. Now this is a bag that's sold as cabin luggage, and I've used it as cabin luggage on many prior flights. (Mostly AA). Including the flight into SNA on the very same plane I was flying out on!!! But she insisted. So gate checked it went. Unfortunately I couldn't prove the bag was properly sized as the gates were changed and we were flying from a gate normally assigned to Alaska. Imagine my joy when my flight takes off and many of the bins are half empty or stuffed with coats. Like many of us, I take a carry on as I need to travel with sensitive work items that cannot be easily replaced. To make people check bags that fit all the dimensions of carry on luggage is bad enough, but her outright rude, unprofessional, dismissive, power tripping, arbitrary attitude really wasn't appreciated. Please do better AA. As for the gate agent. I hope she's ok. It can't be nice (or healthy) living your life like that. read more

DO NOT FLY AMERICAN AIRLINES. They are dishonest and do NOT stand by their own travel credit policy. Absolute thieves. I have a $371 travel credit and when I try to use it the $400 flight becomes $1,845.23!!!!! FRAUDULENT AIRLINE. read more

This airline is a piece of shit, the whole AirMile gimmick is a piece of shit. 3,400,000 useless air miles and 500,000 worthless "Loyalty Points" Been trying to book an overseas for over a year. NO SEATS AVAILABLE! Absolute con job! But we'd be happy to sell you a ticket! Gee! We're really sorry! I've called the American Airlines Executive Platnum Desk countless times. The dipshit recording asks you your AA# then tries to get you to not speak to a live person. I keep repeating INTERNATIONAL AWARD TRAVEL. Then after a long argument with this recording, it's a 2-3 hour wait for a call back. Then, if you get a call back, it's the wrong department calling you back. It's domestic, not international. So now you get to hold again indefinitely. Then the phone line goes dead. It never changes. Then if you do get someone on the line, their incredibly lazy and offer nothing but resistance to your needs. You have to babysit them every step of the way. I tell them I want a ticket to Saigon out of LAX anytime after 1/15/24 FIRST CLASS OR BUSINESS Their computer system is so primitive that it cannot search for next available ticket, it must be searched day by day. Every time you call bullshit on their rigged system, suddenly they won't talk to you anymore, you've hurt their feelings with your foul language. They always are pushing you to use the app, which is another way of saying do it yourself. Then finally, you do learn to use the app and it's another piece of shit.. You will spend countless hours searching , then finally you will find what you're looking for, click on it, it hesitates for a moment, then tells you "our system is having trouble" or "Choose a different flight or fare" How convenient for the airline.. this has happened countless times, hundreds. COMPLETE RIP-OFF!! Air miles are useless unless you want to fly economy. The you call to try and get one of the tickets showing on the app but they see nothing on their end. BULLSHIT!! I'm finished with Citi Cards and American Airlines I've now gotten a Cathay Pacific card and have to start out at the bottom. They have the best service when it comes to overseas travel. read more

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Between American Lines and CheapOair we were cheated out of business class tickets and received economy instead. Both parties blames the other. Neither American Airlines nor CheapOair would help. Just blamed the other one and blew us off. I have an itinerary showing Business class, Neither CheapOair or American Airlines would honor Be careful and don't trust either of these companies and we will NEVER fly with American- or use CheapOair again. Both are horrible companies read more

I will NEVER fly American again. On my way to DC from SNA, I was bumped from my first flight due to some plane batter issue, waited another 2 hours to leave and then in ORD at stop over, after waiting 3 hours for my connection, was informed the flight was then going to be delayed for 4 more hours due to some pilot issue. I raised the issue with customer service and they put me on a United flight. Total travel time was 14 hours and all they offered was a meal voucher. On the way home, I was turned around at security because I had cue sticks, which are a listed item but I was not aware. I went back to the agent at DCA and she said to just go to the south security, which then also turned me away. They are $800 cues so I was not going to ditch them but then missed my first flight for an issue the agent knew about. I waited then 2 hours for the first standby and was too far down the list. I waited again and again didn't get on. I looked at the list of flights and saw that there was no way in hell I would ever make it on any American flight, probably because they grossly overbook. So again, I had to turn to United to save my butt. However, this time I had to pay and the one way was the same price as the American round trip because it was same day. American said they couldn't do anything because they said I was late but that was only because I was given bad advice on the cues. The flight back ended up resulting in a 18 hour travel time. Total round trip from SNA to DC travel time of 32 hours!!! Ridiculous. Plus I have not received anything in return. I am currently seeking a refund but we will see if that happens.. my guess is not. I used Amex Travel to book and they were also useless even though I am a platinum card holder. I'll be cancelling that card as well. Terrible experience.. do not use American if you have any other choice.. even Frontier is better. read more

Absolutely terrible customer service and I will NEVER select American Airlines when traveling again in the future nor will I ever recommend this careless airlines to any of my loved ones. I was over seas in a different continent and American Airlines CANCELLED my flight back home 4 HOURS before departure. I have a job, family, and life to get to, they decided to reschedule my flight 3 days from my actual departure. I called them and spoke to customer service, they could have cared less during the phone call and they even proceeded to tell me that "we do not care and this is not our problem". No apology what so ever, but instead insulted me. If it's not their problem, then who's is it? Mine? Inhumane people working in this business. Worst airlines ever, and I am a frequent traveler. Do better. read more

This airline takes your checked in luggage though you tell them there are fragile and breakable items in it, you also advise to put a tape on your bag warning FRAGIL. They mishandle your bags and break contents and tell you flat out they do not cover or responsible for it. Horrible airline. They should be sited and forced to be responsible of any damage their worker cause. The worst of all times. read more

AvoId using at all cost. Don't be fooled by the name "American" This is a British airmen. If you use this airline for an inward flight you will be required to obtain an in transit visa at a cost of $550 for a duration of 3.5 hours only. even if you're a green card holder or permanent resident in the United State, you still have to pay that exorbitant amount. That's not all. our tickets were bought and paid for in June 2023 for a flight in December. During October I was informed my date must be changed to two days earlier. I was told that I will lose the full amount and wasn't eligible for a refund. read more

American Airlines - Airlines Near Me - Santa Ana, California

This airline is so unorganized it's ridiculous. Every time I come to my seat and go to put my bag away in my overhead baggage compartment that has my number on it. Somebody always has their luggage there then you have to put your baggage in another spot, but can't get to your baggage because everybody stands up after the flight so you have to wait for the whole plane to exit before you can get to your bags, what's the point of having the overhead baggage compartment numbered to your seat if the airline can't even adhere to that type of organization I mean with four flight attendants, you would think they would be able to make sure people put their bags above their own seat read more

My husband was at the airport a couple of days ago .. he was trying to but a ticket at the counter! When a white racist lady that works for AA counter screamed at him and threw his Mexican passport across the counter after waiting 35 min in line! He got his passport and went to sit on the chair he was trying to use a translating app ! After 30 min when he calmed down after this lady humiliated him another counter person she look indian tried helping him .. then I called the airline .. had a very nice African American women help him every step of the way with me translating on the phone! I really hope you are blessed mam Ps. My husband has lots of childhood trauma and this racist b&$ch made him remember what it felt like to be humiliated! read more

American Airlines - This is proof that my husband took this flight - Airlines Near Me - Santa Ana, California

American airline sucks!! Try to avoid it as much as possible. I had a flight from SNA to Colorado and my flight kept getting delayed. I spent 5 hours at the airport to departure and they told me that they rebooked my connecting flight. I got there and barely made it to the connecting fight to tell me that my name wasn't on the flight when I had the boarding pass. I missed the connecting flight and they never apologized or accommodated me. I ended up staying another 5 hours waiting for the next flight. Terrible service. Terrible landing. Terrible turbulence. It's terrible all around. read more

Took American Airlines from London, Heathrow Airport and although the service was good, my seat did not work properly and would not lay all the way flat like it should in business class. Isn't this why we pay more for a seat?? Also, the screens on the TV's barely worked, the touch screen did not work for anyone.......made for a very challenging 11 hours! Very disappointing and would not fly the, again on a long flight! They really need to update the planes and keep them in good working condition! read more

Haven't traveled in awhile, until recently. Almost always fly American Airlines. Their terminal in John Wayne Orange County Airport was clean and in nice shape. We priority boarded with kids and a car seat. The staff was friendly when we boarded and deplaned. Due to Covid no beverage cart roaming the aisles which was a (surprisly) nice change. read more

American Airlines - Airlines Near Me - Santa Ana, California

Everything- employees are rude - they don't try to de-escalate any problems they make it worse. You arrive at your flight, which is the first flight of the day at 6 o'clock in the morning and then they say it's delayed it's the first flight., then you of course, going to miss your adjoining flight and they say there's no more flights there from there to your destination until the next day they don't care. You finally get something fixed go on your trip for a week coming home you go to check in for your flight the next day they tell you you don't have a flight you do in you call American Airlines and they say oh your flight was yesterday so you've been canceled. No I have my paperwork showing my flight two hours later oh yes, we made a mistake. Will get you on the flight, then late flight is delayed and you have missed your next connecting flight to go home, but no one tells you for hours so now you're stuck in an airport overnight and they won't compensate you for another flight And they have trashed your suitcases beyond use read more

I went to make an airline reservation and use the 100000+ miles I've accrued and they were gone. Apparently they expired last week and in order to get them back I must pay $1000. We've just experienced a global pandemic and have not been able to travel and they cancelled my miles. I will do my best to never use AA again. read more

I hadn't flown AA in over a decade, but there are a couple things that I have noticed changed. The tickets may be cheaper online as you're booking, but that's if you don't choose to pick your seats. If you do want to pick them, it'll cost you more than the price of another airline. Another thing is that there is no meal offered, even on a long 5 hour flight. Unless you are flying first class, you only get a drink and a snack. Although they do have free movies & shows to watch on their free wifi. At least there is that. read more

American Airlines - Drink & snack - Airlines Near Me - Santa Ana, California

Worst service at gate and on time performance. Plane arrived late and hurried everyone to board. Had to check luggage at gate. Employee was rude. We all get on the plane and wait at the gate another 25 mins for no apparent reason. All passengers were upset see to missing connections at destinating airport. read more

If there was a ZERO star I would give it to them. We bought our tickets months in advance, we flew to Nashvile from John Wayne OC airport. We paid extra to fly out of there instead of LAX. On our flight back they canceled a bunch of flights. They literally had some of us flying out one day later and my son with his wife and newborn 2 days later. I paid for their trip do to them not being financially able to at this time. How in the heck would they be a able to afford a hotel, food and what ever else for two more days because AA canceled our flight. I decided to go complain at AA complain desk, and the nice lady asked me if I would consider flying into a different airport. Here's the catch, we were told the flight was canceled because of weather. So we couldn't fly into JW airport but we could fly into San Diego, LAX or Corona airport, all these airports are about 40 minutes away from our home. It wasn't a weather issue, that's what they say because they don't have to pay anything to the consumer by saying that. Trust me the weather was perfect in O.C only 40 minutes away from the other 3 airport. I also spoke to a few people that are in the airline bz and they all said the same thing it's because they are short employees not the weather. I wonder why they are short. Needless to say, I had decided do all of us to fly into Corona which cost me $350.00 for a ride home. AA originally was trying to get us to stay additional day, then they flew us into an airport where we had no cars and had to hire SUV to get all of us home. I don't know of any business that can run like this and get away with it. Meanwhile tax payer money bailed them out continuously. They should of refunded me my $350.00 that I had to pay to get home. But noooooo screw the consumer. read more