Several months ago I incresed my speed to 1G from 500, no additional charge. Well that was the absolute wordy idea, not only did my price increase the speed is far less than I was getting. It is intermittent at best but no where close to what is advertised. I have made multiple calls, had a Tech out who changed the box. When I call it is always over seas call center, last call he asked for the serial number on the box as it was not on my account ?? I would think that equipment information is listed. It is not only false advertising, they are not able to service the call & correct what is wrong... read more

Your stocking fee is bullshit. Picking and choosing which customers you choose to apply fees to is not cool, profession or good practice. After 3 years I've been loyal customer and I sell my house and can't take my service with me because I'm out of your coverage area and I'm returning equipment... should not come with a $50 restocking fee. That's a penalty I shouldn't have to incur. I will be happy to let all of social media and my friends know what a crappy policy you have and how you treat customers that move out of area. After being transferred to a supervisor, she only offered to refund 50% which isn't good enough. If she can refund half she can refund all. Mind you, I know someone in my same neighborhood, with same service and exact equipment whom had to cancel service for the same exact reason just 3 months ago, did not incur a restocking fee. Tell me that ain't some bullshit. read more

I moved. Called them to move my existing service. I waited an hour with no response while they were checking. I called and waited another half an hour but they still put in waiting. I called the 3rd time and said service is not available. I have to find another provider. I have to pay the whole month of fee as there is no prorate and had to pay another $50 for return their equipment. Equipment fee should be waived since they don't provide services in my new location. read more

I've never written reviews online, but I had such a terrible experience with Frontier Internet that I feel compelled to share my story. Two people visited my door to switch me to Frontier Internet, promising me better internet at the same price. I used to pay $30 for Spectrum, but my recent promotion expired, leading to an increase in my monthly fee to $50. Intrigued by their offer of faster internet at the same price and the ability to cancel anytime without a fee, I agreed to the switch. A few days after the installation, they informed me that my account would be active within 24 hours, allowing me to manage my billing. However, after waiting for three days, I still couldn't access my account. It consistently displayed a "SYSTEM ERROR" message, prompting me to call Frontier for assistance. Surprisingly, the customer service representative couldn't access my account either. They sent an authorization ID via paper mail, which would take two weeks to arrive. Instead of waiting for this lengthy process, I decided to cancel the service since I rarely use the internet. I have an unlimited phone plan and just a TV which I need internet for but when I was switching from one provider to another I spent two days without internet so I realized I don't really need it! My hotspot work if I need to watch TV. I requested a cancellation, but Frontier offered me a $20 plan as an alternative. I confirmed this with them multiple times, and they assured me that I would only be paying $20. Now, they are asking me to wait for the authorization ID in the mail and then call them once I receive it to resolve the issue with my account access so I waited. Once I received it , I called them today to resolve the issue. They attempted to fix it for an hour but were unsuccessful. They informed me that their system was temporarily down and advised me to try again in 24 hours. This was particularly frustrating because the 'system error' message had persisted for almost a month. I didn't want to hang up because the call was lengthy, so I inquired about my plan, its due date, and other relevant details since I couldn't access it. They revealed that the plan costs $35, which was different from the $20 I had been informed about before and that the first month would be charged instead of being free as previously stated. This entire process has been incredibly frustrating. I had asked them to cancel my service, and they transferred me to another representative who handles cancellations. She inquired about the reason for my cancellation, and I had to recount the entire scenario once again. To my surprise, she informed me that, in addition to the first month's bill, I would also have to pay a cancellation fee of $50. This was particularly disheartening because the representatives who had initially come to my doorstep had assured me that cancellation was free. I would never have signed up for the service if I had known about this fee, and I would have canceled within a week if I had been informed about it sooner. The company had deliberately withheld this information to keep me waiting for another two weeks, forcing me to pay the first month's bill and the cancellation fee. Even after I had called them three days after installing the internet, the representative who answered the phone offered me a $20 credit for the inconvenience caused which also I never received . I don't even care about the credit, I am deeply disappointed by the company's deception and the additional fee they charged me for cancellation. THIS A TERRIBLE SERVICE AND FRONTIER IS SCAMMING PEOPLE. Do not signup for their internet unless you want to screwed! read more

DO NOT USE FRONTIER COMMUNICATIONS AS YOUR PROVIDER! I have been back and forth with this company since April of last year. I had been a customer with frontier from June of 2022 until I called and cancelled March 30th of 2024. Following the call, a frontier technician came to our house and disconnected the service and removed their equipment the first week of April. The next month, I was continuing to be billed for the service. I called again and was informed that the woman who I spoke with did not cancel the account as I had asked and she had confirmed to me, she only paused it for a month. We had no equipment at that time and had a new internet provider through Spectrum. Since she failed to close it as she informed me, the representative from headquarters informed me on June 14 that the account was officially closed and to file a dispute of the charges since I had not been using their services since the equipment was collected at the end of march. I filed the dispute and was STILL being charged each month for their services. In addition to this, the visit from the technician who removed the equipment from our house at the beginning of April was not logged, so they have been trying to charge us for that as well. At the time that I filed the dispute, the charges equaled $254.80. The total continued to increase (despite the dispute and cancellation of service) until it reached the current balance of $461.85. I have just received a message from a collection company about this charge affecting my credit. I have been back and forth in communication with this company, and no one has helped me. I HAVE SPENT HOURS ON THE PHONE WITH THEM TO RESOLVE THIS! I have filed a complaint with the BBB AND sent an email to their CEO. They are unprofessional, incompetent and unwilling to help you. They do NOT value their customers and have made my life hell for almost a year by adding charges to an account THAT DOESNT EVEN EXIST. I CANNOT TELL YOU TO NOT USE THEM ENOUGH!!!! read more

They charge you $50 to cancel! Also if you don't send back their equipment (something we have been paying rent on the last 3 years and is most likely worthless now) they will charge you another $150. Customer service isn't great and the internet went out constantly. Also, making people call to cancel is pretty annoying. The whole time you are on the call it tells you to use chat and their call centers are busy and you will be on hold. But you can't cancel on chat only on the phone. read more

Do not do your business with frontier. Their wifi breaks down very frequently for its price, and when you aren't lucky enough to fix it on your own, they will attempt to send someone to fix it. They will then not send anyone, and cancel their appointment in the middle of the night before. This is the second time this has happened, as I am writing this on my phone, currently. People on my house work from home, so this has hugely inconvenienced us. They then rescheduled it again, and we continue to be without internet. Person at the phone wasn't very cheery either. read more

Customer service sucks. So much back and forth and inconsistent information. Area rep tells me one thing and customer service tells me another. Cancelled my appointment when I had already taken off work. Will be finding another internet provider. read more

Good Lord, this company has sunk even further. The offshore customer service reps don't have a clue and there is zero follow through. If you enjoy overpaying, get deceived, lied to and ripped off, this is your kind of company. Good luck, Frontier is on it's way to irrelevance and total business failure. read more

Just moved my services to frontier about a week ago. Last night they Cancel my services with out a notificación . They were going to send a technician today and never showed up. I called them and I routed for 2 hrs. From sales department to technical department. Despite that I already had an appt. no one showed up nor call to let us know. Now they going to tell me that between 8 am to 8 pm they only have one technician. They didn't care if I was working from home nor if I would loose my work. From all reps I only got 3 whom at least were kind enough to help me escalate the issue. And Now they have RS until Wednesday . Bad customer service to start with . read more

Don't believe their advertising. You can't get the Fiber 200 Internet for $29.99 at all addresses--even though they mail it to YOUR ADDRESS. Why? Who the heck knows? They will sell you up whether you need the extra speed or not. It's a real "bait and switch" thing, but their customer service people can't do anything to help. Don't bother calling. I can only get Frontier or Spectrum where I live, so unfortunately it's just a choice between bad (Frontier) or worse (Spectrum). read more

returned box on 5/8/23 and then get a bill like they didn't receive equipmen. took gentlemen 5 minutes to locate after I provided tracking number..... but why? It should have been marked al most 2 months ago as received. Can you imagine how many people paying a hundred dollars if their tracking number is lost because Frontier pretend not to have received the item. read more

Frontier Internet - Telecommunications Near Me

I had internet service and Utube tv installed February 4th by Frontier Communications. The fiber-optic cable was temporary installed across 4 driveways and 3 yards before being terminated. I was told it would be perminately installed no later than 7 business days. Here we are the 27th of February and it's still lying across the driveways and yards. I have made numerous phone calls to tech support. No one seems to be concerned with the issue. read more

*** Edit number 2... three hours later, no response on social media. Wow. ***Edit... I messaged them on X at the feed listed below, no response. Par for the course. This company is a scam. We have been without internet for over five days now. My wife took off of work today from 1-5 to be home for their tech. 5:00 rolls around, she hops on the chat and is informed that they cancelled our appointment because of corporate security and gives her a number to call. She calls the number and the guy is confused, asks how she got his number, then wouldn't give her any information. We were then told via the chat that they are working remotely on our issue and that it will be fixed by 10:00 tomorrow night. We have caught them in numerous lies and we are ready to cancel. This is beyond horrific customer service. We need our internet fixed. I want to blast these fools all over social media, but I doubt they'd care. They are impacting our business lives, our lives as a family in the evening, and causing a ton of stress at an already stressful time. This company is an absolute joke. read more

The worst Customer service in Texas and no way there is any big liars than them, they need to find solution for their promotion and personnel over the phone read more

They have dropped the ball every step of the way from the time of the install till today. installed and did not finish it for a week then they have left the cable running across my driveway and front yard multipe times I and anothers have had our feet tangled and have fallen when I contact them they say they are passing it on to some department and no conact or effor to resolve this issue has been made by frontier for over 3 weeks now I cant mow my yard and now the city is sending me letters about mowing with threats of fines. Im done time to call spectrum back out for service. I wish I could give less than a star cause a star is to high. read more

This internet has been the worst! Since it was installed four months ago, not a single day has passed without the connection going out in my house. It goes out, comes back in less than 6 minutes, then goes out again for about 10 minutes, and repeats. It's been this way with intermittent service from the beginning. I've tried to fix it, but their automated customer service doesn't connect me with anyone. Months ago, they told me they would send a technician to my house, but they never confirmed the appointment, and no one ever showed up. I tried to cancel, but I had to pay a $100 penalty for not having it for a year. I'm still trying to get in touch with someone to see if it can be fixed, but I simply don't get any response. read more

worst. internet. ever. They will act like they're resolving your issue and then hang up cause they can't. never get a call back nor your issue resolved. hate this company. hate their service. and especially their customer service. read more

The customer service is non-existent. My business internet cut out suddenly this afternoon. The tech support IVR scheduled an appointment but won't let me talk to a person. I needed to talk to someone to coordinate timing tomorrow. Each time I try to get to a person, it tells me I have a ticket in progress and then actually hung up on me. I tried calling in through the account support number but was on infinite hold. It's infuriating. I've been a customer of Frontier for almost 8 years. This experience is making me look at other providers in the area. If Frontier is too cheap to retain their service reps, maybe it's time to move on. I would have sent this feedback to Frontier directly but there wasn't even an email option on the website. I used to be able to chat and/or speak to a live person. The people I used to speak to were very competent for the most part. Now all I can interact with is chat bots and IVRs that can't answer my questions. Don't worry that your customer experience has gone in the toilet! I'm sure your profit margins look better and that's all that seems to matter isn't it. read more

CHOOSE ANOTHER INTERNET PROVIDER! We have had no internet for 3 day and today after waiting the entire afternoon at home, we received a notification that our ticket was "in progress," even though no technician had arrived. When we contacted Frontier, we were told that the technician had already visited and knocked on our door, which was blatantly untrue and can be backed up by our neighbors cameras. However the only solution offered to us was to schedule another technician for the following day. The lack of accountability and transparency in Frontier's service is appalling. Not only have we been without internet for 36 hours, but the inability to work remotely while we wait all day for technicians who never show has severely impacted our productivity. This was the 2nd technician visit in we've scheduled in the past 5 days. Despite requesting a supervisor to address the situation, I was left on hold for 20 minutes without any resolution. read more

Well for starters, their service is terrible. It goes out at least once a week. Their techs have disconnected my internet while outside connecting a neighbors then drove off without connecting mine back into the tap. I called frontier and they said it would be a week before someone could plug it back in. Not sure why he couldn't just turn around for that! Then out of the blue I see my bill is $207. I call and ask for an explanation and they didn't have one so the lady said she will try to get a credit on my account to fix it. She submitted the request and the higher ups denied it! I call back. They said they're not going to approve it because they accidentally gave me credit over the last few months and want me to pay it back. I asked how this was my fault and why I have to pay for it they said it wasn't but it was out of their hands. I have this set up on autopay so they just took the money as they pleased. Guess that $207 was worth a customer. read more

Horrible company. Go with Spectrum instead. You are forced to enter a chat session and wait a long time to get an agent just to see what your upgrade options are. I got a special surprise in my February invoice. Price increase because, well, just because: Starting this month, our prices will increase. We understand no one likes price increases, but despite efforts to control costs, we are experiencing rising prices like everyone else. read more

I wish I could give negative stars. If you have any other options for internet do not choose Frontier. The internet goes down and it takes at least a week for anyone to come address it. When you call for service or anything you never get anyone that barely understands English and are extremely unfriendly. I spoke to Edgar earlier and I have never spoken to a more rude person. They also do not give you their real names. Run as fast as you can from Frontier. If I had any other option I would cancel them today. They have all their customer service offshore. read more

Today August 17th 2023 my Frontier internet is down again for 18 hours. Monday the 14th Frontier was down for over 12 hours. Frontier is adding customers faster than the required server capacity. I switched from NextLink thinking fiber was more reliable. Not true! I am recovering from a heart attack and need to work from home. Frontiers unreliable service is jeopardizing my job!!!! Beware of lots of down time before you switch!!!! read more

James McEacharn To anyone reviewing Frontier as a possible internet provider. I would suggest looking elsewhere. We had Frontier for about six months and no problem with the service. However, a new provider came to the area and offered us the same service for a much cheaper price. When I signed up with Frontier I was told that there was no contract and could cancel at any time. When I did cancel I was charged a 50.00 "restocking fee" for the return of the modem. Never mentioned when I signed up and it was buried in the paperwork on page 3 middle of the page. While I should have read the original paperwork better, I do consider this a junk fee and I would suggest doing business with someone other than Frontier. read more

modem went out- called customer service... 3 seperate calls- almost 4 hours of my time wasted! I was told a new modem would be shipped overnight twice! now 5 days later it should be her in 4-5 MORE days! They lied, the service is out and are TERRIBLE!! read more

Now it's been more than 60 hours and Internet still has not been restored in my area (500+ houses impacted) nor any valid update provided. In fact, I don't think they even bothered sending anyone to attempt to fix our Internet over the weekend. What horrible service! If I can give them a 0 star I totally would! read more

pathetic service , incompetent resources are employed. It's been 4 days now , no internet - saying we are working on it . Internet is now an essential service which is required for security to remote work(post pandemic ). It's just a training issue or frontier has resources who are good for nothing ? is there any accountability ? read more

When you cancel your service due to so many outages they charge you $50 restocking fee on poor equipment. They also charge you a month after you cancel. Customer service is poor. Most of them can't speak English, to explain the terms for cancelling. Also, they cancelled the service the day after I called. A little double dipping in my pocket, for crappy service. read more

Had a new install on a Thursday then the service went out not 24 hrs later on Friday. I called the help line and they diagnosed that it had to be a hardware issue outside the house. I can only assume they didn't install it properly and no technician could come out until Monday. That's just unacceptable. read more

Terrible customer service, techs dont pay attention and the company doesn't care. Lost internet for a month over xmas because of company and tech error. Didn't show in allotted time for connection appointment. read more

Absolute grade AAA dog shit and don't try to call since you can't. The online chat will always "disconnect" on you when trying to supposedly talk to someone live. Take your business somewhere in the 21 century. read more

finally told me its because the old tenant has an active service here (which they dont I am actively in contact with the old tenant). I will NEVER recommend this company to ANYONE in my entire life. I am usually understanding and very easy going and it takes a lot for me to write a bad review. But I am feeling extremely overlooked as a possible client and will be posting this review on any possible site that frontier may have reviews on. read more

Frontier Internet - Being actively shut down - Telecommunications Near Me

When it's working it is excellent download and upload speed with the fiber optic internet. The installation included three wifi 6 Eero routers that provide more than adequate service throughout the house. Unfortunately, they have lots of extended outages, even during good weather. I only gave them two stars because of those outages, otherwise I would have scored them higher. Also, their customer service sucks. Seems to be totally offshore and not very well trained. read more

I strongly advise people not to use this service. They install service at my home and the process damaged my sprinkler system. I have been going back and forth with them for months. Explain it to them that I have evidence. I live in a brand new home. By the way, they have given me so many repotals to avoid repair my sprinkler system. Also their services are very bad. At least once a week you will have outages. read more

I would not recommend frontier. Their equipment kept messing up and they wouldn't fix it despite numerous attempts. (An apt downstairs from me had a flyer from them where they wrote I was here to fix your equipment). I got sick and tired of asking. They need to stop LYING. Why am I throwing my money away in something that doesn't work? Money doesn't grow in trees. It's been 3 yrs since that happen. And now I have their sales people knocking at my door. And way too many times per week. One was a manager. I told them about my experience - but as sales people do - they Kept pushing. I hate that. I grew tired of their relentless techniques. I made a sign stating: Selling something? Do NOT knock! The apartment complex also has signs no soliciting. If they knock that's harassment - calling police. I had heard about Spectrum buying out my contract. They did. My service is great. read more

The service is great. Fast and reliable. It goes horribly wrong if you need customer service or have to cancel. There are fees and charges just to stop and they will bill an extra month. Beware read more

Frontier's special has fine print - that apparently is not visible when you shop their plans. The $49.99 500 package is really $69.99, even with autopay. Delivery charges appeared on my bill for equipment that the tech guy brought. WTF? Special advertised eero router and extender, included in plan. WRONG. Frontier will charge you for the extender - extra $10 a month. Customer service hung up on me when I tried to get a straight answer about the delivery charge. I've tried to get answers for 3 billing cycles to no avail. I've been a Frontier customer for several years, but their customer service has turned into a maze of uninformed and incompetent employees. Getting a live person on the phone is painful, time consuming and always unsuccessful. Now looking into Verizon and Spectrum. Warning...Avoid Frontier. Full Stop. read more

If you start your service with them, you are automatically on a one-year contract and you didn't know it! if you end the contract, you be charged close to 150 bucks. This is simply not an honest company that you should go to for your internet. If you have problems with their charge, you'll be referred to a scam firm that collects your personal information. The phone number they gave was 8007324504, which was believed to be a scam according to https://800notes.com/Phone.aspx/1-800-732-4504. read more

Love it. Services always work. Customer service always friendly. Supervisors are amazing.