ZERO STARS! I was going through the motions of switching cable/internet/phone from another carrier and received an amazing quote. I made it very clear that I wanted premium movie channels and was ensured that they were included in the price. I was given an instillation date and transferred to another Rep to transfer my phone line. I was told by this guy that the first Rep should've put in the request when setting up my new service...have to give my existing server 5 days curtesy to port over line, so I was given a second instillation appointment for my phone line. On the 1st instillation day (08-1200)...no show. I waited until 1:00 to call to inquire about my 'lost' installer. I was on the phone for 1.5 hours, disconnected x3, and spoke to 4 different representatives to have NOTHING resolved. The WORST customer service I have ever experienced. The first 3 reps I spoke to said they couldn't see any evidence of today's instillation, only my later date. I was fed up and asked to speak with a supervisor--I was told that "he was not in the building and that he'd be available in 20-30 minutes". There was no option for them to call me back, they wanted me to call customer service again and start all over. FYI, there is no main office and these calls are dispatched to various locations (I didn't know that). I'm pissed! I had to step outside so I could yell at these fools...got my blood pressure all the way up. After waiting 30+ minutes to call back, I reach my 4th Rep and have to explain my story once again. I am told that none of the my previous calls were noted on my file so no one claimed to have assisted me...no evidence that I was inquiring about service or requesting higher management assistance. She also tells me that she does see instillation service for today but it was cancelled. Wow! I tell her that I received confirmation texts everyday since I set up service, last one being this morning, confirming my appointment. When I ask to speak to a supervisor again, she says that there's no one in the office and that they're just taking 'Call Backs' and it could take up to 24-48hrs to receive a reply. So I'm inconvenienced...day off from work and time lost for nothing. The following day, after reading all the negative Yelp reviews, I decided to call Frontier again to get run down of my services and decide if it's worth the switch. Come to find out that none of the movie channels I specified were included in the price I was quoted. I'M DONE! I cancelled instillation all together. Avoid this company like the plague. read more

Frontier Internet - Text confirmations of my instillation - Internet Service Providers Near Me

I see all the responses to negative reviews and notice they're all pretty much the same. I believe it was Eva that responded to my review and of course as the rest of their corporate garbage lied but that's to be expected for Frontier. I've been gone for over a year and a half or so and never happier to be with someone else that is honest and charge a fair rate. Don't get me wrong I still have all my recordings and emails just in case Frontier comes back at me somehow but SMARTEST THING IVE DONE GET AWAY FRON FRONTIER!CAN'T WAIT TILL THEY GO BELLY UP! They're loosing customers and income daily! Good riddens to bad rubbish! read more

The worst costumer service available anywhere take your business somewhere else you will thank me trust me

Our internet/ cable service has become very unreliable as of this year . We have already had 2 separate technicians come out on over the last few months to determine the problem . All of our TVs tell us we have no cable connection or can't connect to watch tv . We know the routine of troubleshooting and no the cables aren't loose in any if the boxes , the reps when you call will make you go thru the steps to see if they can reset your boxes . None of that works we just want a technician to come out and fix the issue which lies with their equipment not our TVs . We are seriously thinking of switching to Spectrum after this latest outage . Anyone gave anything positive to say about Spectrum ?? read more

I called Frontier and asked for help on a new router that they sent me I had to call for more times because they kept hanging up on me after waiting at first time 25 minutes next time they said 10 minutes Finally the person that I got that she has go on Google to get the answer to help me with my router never again read more

Why does my wifi equipment need to be reset once a week? Call customer service and I can barely tell what she's saying because the connection is so bad. For a communication company they are really terrible. Go with someone else if you have options. Wont let me leave zero stars so one star equals zero. read more

Zero stars for this joke of a company! The worst customer service ever! After a week without service and a scheduled appointment today for a technician to come out, NO ONE SHOWED UP! No text, no call! Too much to say about this company, and it's all negative, so I'll stop now! Find another cable company! Frontier should be fined for their incompetency!!! read more

I called customer service to report damage to the Frontier's FIOS plastic distribution box at the street in Murrieta. They said they would not visit the site because they were not sure if it was their distribution box. They would not provide a method for a photograph of the damage to be emailed or sent in. The solution was to stay on the phone for 45 minutes until a supervisor could take the call. The representative on the line first reported that the supervisor would not take the call. Don't give up! That excuse was used when the supervisor was busy with another customer. There is only one supervisor for the 40 customer service representatives, so be calm and persistent when you need action instead of excuses. In regard to the speed and reliability of FIOS, the internet speed and reliability has been good through the years with Verizon and now with Frontier. Continuing that reliability is the reason the damage to the distribution box needed to be reported. read more

So someone reached out to me on here saying to contact them for a shorter wait for an appointment. I contacted then was sent to the robot operator to navigate through the labyrinth, I finally got in touch with a human only to hear I'm sorry and we understand your frustration. Then they say we have nothing else available sorry. To all reading this I beg you do not give frontier your business they don't value their customers. You will be left frustrated and cheated no wonder BBB gives them an F. Instead of being proactive they are reactive. Really hoping Elon Musks new technology bankrupts them. read more

Worst cable in murrieta, ca 92562, customer service does not exist, they don't care period, they collect every penny from you,or go to collection read more

They just didn't show up for the install, made me wait 3 more days for the next appt, then didn't install it correctly now gave me another appointment 5 days out! But don't worry they assured me they're expediting the process! LMAO your companies a joke. read more

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Is it typical that Frontier would not have a technician available for six days to fix my Internet?

wait time is absolutely ridiculous then you are just randomly disconnected after waiting an hour and 25 minutes. Having to wait six days to have a technician out for repairs is unacceptable!! Still waiting!!!!!!! read more

The latest scam by Frontier is you get a post card in the mail that says that Frontier is processing your request to reset your passcode. If you didn't request this then call 1-800-376-6843. Then they answer Frontier Communications and state they have a special offer for you. Then ask if you are over 50, if you answer YES then you are routed to an automated system that tells you that you will receive a FREE medical alert device. All Bull$hit... Total SCAM read more

Frontier Internet - Internet Service Providers Near Me

Two stars because of the service I was given. I approached the service rep James who guaranteed me next day installation, the only reason I went with them was for the same day delivery, if not next day was fine. That didn't happen I was told three days later would be the installation date on my email and James confirmed it wouldn't be that way and my internet would come in today. So I called their store manager who reassured me my installation wouldnt be the day James told me and it would be the three days later like my email said. The manager did reassure me they have great internet, I won't deny that, but I will never ever again trust a Frontier sales rep and what they say Its written on my sales order the date James told me and nothing was done that day. Anything to get the sale, service should always be key. read more

Frontier Internet - Internet Service Providers Near Me

Do not get Frontier communications in Temecula. Has been a horrible experience. The first month we had 3 different techs come out to fix the service. It never works properly. They charge you for the fastest internet but it goes off constantly. I can't wait to stop my service. The techs are nice but the internet services blows. I canceled my TV because we never used it due to faulty equipment. They had to replace my equipment 2 times. Thet also pull hard inquiry on your credit without telling you to establish service. Worst experience ever. Switching back to Spectrum. read more

Frontier Internet - Constantly. Everyday. Can not connect. This happens at least 10 xs daily. - Internet Service Providers Near Me

Frontier in Hemet Ca subcontracts with another company for installations. This company has been to my apartment twice only to say they couldn't install because it needed to be re-wired and they didn't have the supplies. Said they would call me back and didn't. Spent hours on the phone with Frontier to get this fixed. Large wage loss for me and jeopardizing my job because of this fiasco. Frontier better make it right! They must take responsibility for who they subcontract with especially since they wouldn't tell me who it was! When I am able to use a different company for internet services. I will switch if they do not make this right! read more

I have to update this review by retracting my comment about going to Spectrum. DONT DO IT! They are THE worst Internet provide I have ever been with. 2 weeks later and I was back with Frontier. To be clear, this review is about Frontier's Internet service. IMO they are the best in the business for Internet. Their TV packages are still way too overpriced by the time you add the rental fees for the boxes, they price themselves out of what I am willing to pay for TV. Made cutting the cord (for TV anyway) an easy decision. Anyway, I am very happy with their Internet speed and reliability. I wouldn't recommend anyone else. read more

Installation was on time. The wireless mesh installed is outstanding. The fiber speeds are amazing....

Go with any other provider if you use the internet between 10pm PST and midnight PST. At least for fiber service. That's when they decide is the best time to do their updates and you'll experience the most outages. When the kids are finally asleep you can't watch anything. Thanks Frontier. You're the best. Glad I'm paying $80 per month for your garbage service. read more

Frontier Internet - Power light flashes and dies out. Gotta love it. - Internet Service Providers Near Me

Customer service with frontier is terrible. Every person I speak to gives me a different answer whether it's on the phone or on their chat line. I'm switching back to spectrum who somebody answers the phone within a couple minutes as opposed to 50 minutes waiting on the phone with frontier read more

Earl from Loyalty department has horrible customer service skills. I was in a chat with him for 30 minutes and he was unresponsive. So glad I am canceling my service with Frontier Communications read more

They can definitely compete for the absolute worst internet service. They require you to have an account code to verify and access your account. If you do not have one set up, or you can't remember your code, you have to wait 5-7 buisness days to receive a new code, then call back to access your account, make changes, or even cancel/suspend your services. They won't even verify with any person information, even an SSN won't suffice. Hopefully nothing you're needing is needing to be done immediately, or with any urgency. The only way this would make remote sense is if they are trying to protect your person information, but that is just a horrible and lazy work around for creating privacy for your customers. read more

I do not have Frontier service at all at my residence. They do not even have a backbone cable ran to my home so I cannot get service even if I wanted to. I have spent countless hours on the telephone trying to convince the person on the other end that I DO NOT HAVE FRONTIER SERVICE AT ALL !!! but they all were just concerned to "get my service back on" !!! I DO NOT HAVE FRONTEIR !!! They have sent me invoices that I have tried to dispute over the phone, I have sent certified letters to them and they keep invoicing me for service I do not have. Now they have turned me in to collections for something I am not responsible for. This is one of the worst companies I have ever dealt with and they are at the point of being incompetent as they cannot understand anything I say about NOT HAVING SERVICE AT MY HOME. Totally unreasonable personnel that does not comprehend !!! STAY AWAY FOR FRONTEIR.....!!! read more

Be prepared, in calling Frontier, to spend at least 30 minutes on the phone explaining why you called to at least 2-3 different people. (Unless you're signing up for service - no surprise that goes smoothly) I canceled service for a couple of reasons, including poor customer service. They let me cancel since I was out of contract. They said I had 2 routers that needed to be returned (why would I have 2? I have a mesh system set up). The person taking the cancellation call said they would send out a box and a label to return the router. I did within a few days of receiving. 3 months later, a withdrawal of $220 comes out of my banking account from Frontier (no warning emails, no calls, no bills, nothing). I call them up and they tell me they've never received the equipment. I give them the tracking number, the router number and am now being told it will be at least 3-5 business days before their "investigation" is complete. One of their reps even confirmed that the package was delivered to the San Jose address on the label, but a supervisor came on and said the rep was wrong. I also confirmed package delivery via UPS website. I'm going to dispute with the credit union to get the $'s back into the account, but I'm amazed the amount of time - so far one call of 45 minutes, another call of 35 minutes without resolution. read more

Horrible service especially Internet. We have Spectrum at our other home in OC and it works great. Never a lost connection. Frontier is just behind. read more

We switched to Frontier because their speed and pricing were better than our previous provider. We have been with them since November. So far, our internet speed is sporadic. It took more than two months to be able to access our account through their app. We were promised a $200 rebate in the form of a Visa card. That has not happened. When following the instructions from the app, it does not tell you how to report a rebate that was never received. Contacting them by phone is hopeless. In response to Marie's reply, I am unable to reach out to you on Facebook because the private message feature does not work at the address you specified. More frustration. read more

I don't like being the guy that mainly writes only 5 and 1 star reviews, but these are the only times I'm compelled to write a review. In this case frontier continues to screw me. 1nce a week or so, my internet goes out, and even though they send som1 the next day, it only works for a week then it's out another cpl of days. This has happend 5 times in the last few months. When I called a number for support, it's automated and it ended up giving me a different support number, then he gave me another emergency number that was blatenly wrong. I think It's a company that's so big, they don't care about 1 individual customer. It will end up being fixed tomarrow probably, just to go out next week and be 2 days w.o internet again. read more

Frontier is probably the worst company I have ever dealt with. If you don't have to use them don't. I'm only using them because I have no choice. I've scheduled 2 appointments with them and they didn't show up both times. They didn't even call to say they weren't coming. All they do is say they are sorry and do nothing to fix the problem besides make you wait another week for an installation you have been waiting three weeks for. This company is absolute garbage. read more

This company's sales person made misrepresentation's to me as a consumer. He promised a service that they did not provide and after calling for three months the service went down for close to three weeks. I work from home and had to get another provider. I kept calling frontier to no results. They kept saying that they would credit me and never did. Now they expect me to pay for service I did not receive!! Instead of following through on their promises they turned my account over to a credit collection company!!!!! Watch out for this company!!!!! read more

This is the worst internet service provider I've ever had. DO NOT go with Frontier. Please for the love of God and everything holy do not go with them. Check out the results of the internet speed test that I've posted. 0.22 Mbps download and 0.77 Mbps upload speed. How embarrassing. They should be ashamed of themselves. Actually that's probably why it's so hard to reach anybody there. Cause they're ashamed. What the hell kind of operation are they running over there? That's why I'm switching ISPs and never coming back. read more

Frontier Internet - Worst internet speeds - Internet Service Providers Near Me

And Frontier continues to haunt me Almost 4 years later After fraudulent charges and hurting my credit score, their commercials are freezing up on apps causing viewing issues. read more

So like many others, I'm completely irritated with Frontier Communications. The service was great when I had it. Installation is a hassle but whatever I can live. The reason I'm writing this is because of the complete lack of care for their consumers. I was in the middle of moving after having to deal with MONTHS of poor living conditions due to the property I was living on. I called Frontier to ask if my new address was serviceable by Frontier because I was genuinely satisfied with the service and already a loyal customer. I was told YES so I scheduled to move my services. During my appointment, no one showed up and no one called me. I followed up the next day where I received an apology and they rescheduled after confirming my address. Next day, no show and no call, AGAIN. I called later that same day only to be put on hold for 3 hours off and on with them transferring me. I was then told Frontier does NOT in fact service my area!!! Are you kidding???????? So after pulling teeth with them telling them to refund me for that month because I COULD NOT use my service and it was not fair to be charged, they claimed they'd refund me and I would see it back on my card in two to five business days. I shipped back the equipment timely but had to wait a month to hear about a refund. I called back to be told it'll be refunded on a prepaid card in 7 business days......it was not. Two weeks later I called and they told me it'd be another two months to actually receive it (November). So here I am in DECEMBER calling back to follow up and I'm told they did ship the prepaid card out and I should've received it. They gave me WireCard's number to contact them because Frontier had no way of tracking the card. I confirmed BEFORE hanging up what address they sent it to and the representative told me it was entered correctly, including my apartment number... When I called WireCard they confirmed Frontier DID NOT enter my apartment hence it getting lost in the mail. They just reissued another card and said it'll arrive in a week. I sure f* hope so.... It's not good to LIE to your customers. This isn't miscommunication. I confirmed with multiple Frontier representatives what my new address was and mentioned my apartment number to EACH PERSON. I was told I'd be refunded two different ways, three different time lengths. I recommended Frontier to EVERYONE before this happened to me. This is completely ridiculous. TRAIN YOUR PEOPLE BETTER. You didn't have to lose this customer. I was planning to get Frontier again had I moved to an area that was serviced by you. I don't think I'll be doing that now. read more

They don't care customer Even their installation mistakes they charge technician labor to me. First time set up the fios installed was not completed. And I called them fix. And they charged I explained three times. But they keep saying technician deny. That's all they can do. Keep saying technician deny technician deny technician deny Wtf read more

The worst, most unscrupulous, deceptive, dishonest, corrupt company you can ever deal with. Reps lie to you to keep you from downgrading or cancelling service. They sign you up for service you specifically said NO to. Installation people do shoddy jobs and don't even test whether what they did works properly. Good luck getting help from support. Most of the time the reps you talk to don't bother entering things into a ticket system so the left hand doesn't know what the right hand is doing. Unfortunately they have a monopoly on high speed internet and FiOS in our area. This company seriously needs new management or criminal charges imposed...class action law suit anyone?..something! So corrupt!! read more

If I could give Frontier zero stars I would. My husband and I have never had any issues with this company prior to this incident. We've been customers with Frontier for approximately four years and the services and representatives were great until recently. Unfortunately, some changes have been made within the company that are not for the betterment of this service provider in regards to retaining its customers and good reputation. For instance, the customer service representatives mislead you by misquoting you on your "package deals" for less than what you are later billed. After calling several times, waiting on hold and talking to various representatives, we finally spoke to a representative who later again misquoted us on our package only to find out that the bill had yet again increased over $90 dollars! Note. There was simply no agreement made upon any increase in changes to our services, and nobody likes to be mislead or surprised upon receiving their monthly bill. This happened twice, including attempting to cancel services after our contract was completed. At this time, we are waiting for Frontier to call us back on our final bill. ***I will update this review once I hear back from them. Save yourself some time and money by switching to another company as we have done now. We would have gladly stayed with Frontier if it weren't for all the issues and poor customer services. read more

My husband and I were both hung up on by two different representatives, while trying to sort out why our service connection was moved without any emails or phone calls and we were only notified after we called in 10 mins past our 4 hour window expiration. Very very unprofessional and a horrible tone for our relationship with this provider. read more

This company is the absolute worst. Twice in less than 2 weeks our internet went down in our complex. Both times it took them 3 days to get out to fix it. They said that was the best they could do. An entire apartment building was out twice for 4 days.. how is it that difficult to get someone out to get this fixed. Absolutely unacceptable. read more

So I left a nasty review a few days ago. Bruce with Frontier made sure to follow up with me and got my appt sooner. Also called after it was installed and ended up helping me with my internet. So I was upset because of miscommunication of my original appt, but they ended up making it up in the back end. Mike was also a friendly installer. Thank you, much appreciated. read more

Install man did not show up to install the service on the install date. They did not call to let me know. My time is wasted and it took over an hour with the phone representative to get things sorted out, which is still to be determined. Frontier has offered me nothing in return for the waste of time. I recommend you go with Spectrum in the Temecula area. If anyone at frontier wants me to change this to a 5 star rating, show me some customer service and willingness to make things right. read more