Find the elusive Simple Truth items that my neighborhood Fry's refuses to acknowledge exist. Success! This location is, in fact, a real Marketplace. If you're looking for the larger selection, this one definitely has more than the stores closer to me. The only reason for the three stars is the self-checkout. Those machines were feeling extra suspicious that day. They seemed convinced everyone was trying to sneak something into their bags, so the poor attendant was running from register to register clearing alerts that weren't anyone's fault. They deserved a raise by the end of my shopping trip. The store itself was clean, well stocked, and I found what I came for. Will I drive out of my way again? Probably only if I'm hunting for Marketplace-only items. Otherwise, I'll stick with my local Fry's and continue pretending they might someday stock the products I'm looking for. read more

11:00am Monday morning One teller 6 customers Forcing you to do their job checking your groceries out. Needing to call for assistance multiple times makes shopping here a frustrating experience and If this continues I'm done with frys read more

This frys discriminates against homeless ppl I have never stolen from this frys but because I'm homeless I was told that I'm trespassed from the store and not to return I go to work everyday I clean parking lots and change trash cans I have seen them turn random people away for having a back pack on in my experience the employees at this frys store disciminate against ppl read more

The recent remodel has ruined this Fry's. They reconfigured just about everything in the store, They recategorized half of the things, now you can't find anything, and it takes three times as long to do your shopping. It seems like 25% of the store is now dedicated to stupid beverages like fizzy water and 50 million different kinds of energy drinks and sodas. They hardly have any actual groceries left in the store and the selection of products has gone way down not to mention, there's usually only one or two of each thing on the shelf. It is an exercise in futile frustration to shop there now and I just can't do it anymore. It's horrible. It's like they're trying to force you to shop somewhere else. And we can add misogynistic, because they now carry aluminum free dove deodorant for men but not for women. Good job. I guess I have to go shop at Walmart now. Thanks a lot. read more

This is my local grocery store and I have no complaints at all except for this ONE employee who makes each visit miserable for no reason. She is clearly bothered to work. She is an older short lady with blonde hair and glasses, usually in a ponytail. I've seen her mostly oversee self checkout and also do regular checkout. In the many interactions I've had with her, she has never once been civil towards me, let alone nice. Decided to write a review because management needs to know how hostile she is towards customers, I don't care that this is just a grocery store, her behavior is unacceptable. Earlier this week (it was either Sunday or Monday) on check out lane 4, this said employee was checking me out, and I had an item that apparently didn't have a price on it. She treated the situation like it was the end of the world and it was also my fault that the item didn't have a price. She stood there and rudely commented that it doesn't have a price, as if I am the one works there. She expected me to go back and check the price, but I am obviously pregnant, clearly in pain, and also it's not my job to do HERS. I do not work here, ma'am. She then had others help her figure out the price, which is what have should've been done in the first place, instead of all this whining. She seriously huffed and puffed like this was the biggest inconvenience to her until someone had to come help her. My husband and I didn't say a word and just patiently waited for her to stop throwing her tantrum and figure it out. If she had been nice, maybe my husband would've done her job for her and gone to check the price, but since she was so rude about it AND blamed the situation on us, AND expected a 7 month pregnant woman to walk all the way to the back of the store to do her job, we did not budge. I now avoid interactions with this overgrown toddler at all costs whenever I do my grocery shopping. Seriously look into this. This is not okay. read more

This was a tough one, parking is pretty tight, as I walked past the side walk I caught a wif from the obviously THC vape the gentleman I assumes job is to take groceries out for the "to go orders" was smoking. I walked past the homeless man laying by the front door enjoying a warm budwieser and grabbed my cart. I entered and was greeted by several very friendly employees who were helpful and friendly. read more

This Fry's is humongous. It might be the largest store I have ever been in. It has 60 aisles. That's right, 60!!! It has a gas station, supermarket, clothing store, and pharmacy. It really is all in one shopping similar to a Walmart or Target. For food there was an ample supply of organic produce at good prices. They had a wide selection of prepackaged organic salad mixes. This was something that was lacking in the Whole Foods I was at. They had a decent supply of hummus and organic unsweetened Silk Soymilk aka one of my favorites. Their Dave's Killer bread was priced at just $4.99 on sale making it several dollars cheaper than Whole Foods. All in all for the affordable healthy food worth coming here and if you want to peruse the store you can get plenty of walking in. I imagine in the hot Arizona Summers where it gets over 100 F for months on end it would be quite alright to come on down to this location of Fry's to get some healthy food and peruse the aisles getting some walking on. read more

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You know how when you go to a fast food place, or any place really that has a combo, and you say "can I get a milkshake instead of a soda?" And they say "sure, that will be $1.50 more." You agree, get your shake, and all is right with the world. Well apparently the concept of customizing a combo and paying the difference is too mind-boggling for Fry's and the register technology required to perform such a grand feat is simply not available to the vast empire that is Kroger. How do I know this? Because tonight I tried to order an eight piece fried chicken meal and asked if I could replace two wings with two thighs and pay the difference. Nope. Absolutely not. Utterly an unequivocally impossible! Neither the staff nor the registers are smart enough to figure out how to perform this highly complex and mind-boggling transaction. But do you know who can? Safeway! So now I am leaving Safeway with my eight piece fried chicken meal with the two wings replaced by two thighs, which cost me about $2.50 more, and Fry's can bite me read more

This location was laid out a little differently and parking was a bit of a nightmare on Sunday morning (hence the 3-star). Definitely need more parking spots, but produce was perfect for making a veggie scramble. This location is the closest grocery store to my best friend, so likely visit when I come over which I'm glad they have good food quality. Hoping the next visit is less crazy for parking! read more

Fry's & Fry's Marketplace - Ingredients and produce used to make a veggie scramble. - Grocery Near Me - Phoenix, Arizona

I love the atmosphere, the employees are very nice and helpful!!! I believe everyone should go to frys and not Safeway.

I had some alcohol in my cart and was checking out when a notice came up that I would have to prove I'm old enough to purchase the alcohol. Not a big deal. A clerk came to the self checkout that I was at and asked to see my ID. OK - no problem (so I thought). I was just coming from the gym so I did not have my wallet on me but I have my drivers license on my phone in the app (AZ mobile ID) which is legal to show police. The clerk said they need to scan the physical drivers license and even though I have it on my phone, they cannot use it. I'm 66 years old and although I like to think I look young for age, I know 100% I look old enough to purchase. I understand they have policies but they need to get with the times - we are living in a digital world and they should be able to verify my age with the app that shows my drivers license. Fortunately my wife had her drivers license with her, but otherwise this would have been a problem. Frys needs to do better. read more

I got my order delivered on Valentines day and the driver said that he needed to take back two items that ended up in my bag from another customers order which was all meat. I did what he asked so not to mess up someone elses order. Come to find out those items were charged to MY card so when the delivery person took those back he essentially STOLE FROM ME! If they were someone elses order why was the charge on my card? DO NOT HAVE ANYTHING DELIVERED WITHOUT TAKING A PHOTO OF THE DRIVER AND CHECKING YOUR RECIEPT. Next time, Im calling the cops. read more

beautiful store, very clean although.. when we went to check out "Carol" was extremely rude. When we asked how her day was, she ignored us. She was slamming our food while checking out, when she would miss the scanner she would slam it back and drag it across the scanner incredibly hard...as if we were an inconvenience to her.. for simply, checking out. Although, the bag boy Joseph was incredibly kind and sweet, so it was easy to look past the Cashier Carol's unkindness. Thank you Joseph! You made our experience much more enjoyable. I hope your kindness doesn't go unnoticed! read more

I was very dissatisfied and disappointed this evening when I came to shop with my wife and son. The selection was great, the butcher counter attendants were so helpful, and the store was clean and organized. However, upon checking out, I had the unfortunate luck of choosing cashier Carol. She refused to make eye contact with my family. My wife and I are both women and this must have disturbed her. She was very chatty, outgoing, and welcoming to the customer ahead of me in line. When we approached, we were not even greeted with a simple hello or even a smile. The entirety of my transaction took place with her in silence, talking to the adjacent cashier (behind me), and even addressing the customer coming up after me while still ringing my groceries. Perhaps she was exhausted? Suddenly not in a talkative or customer friendly mood? Who is to say. I will note, her name badge had SEVERAL buttons referencing Jesus, being "saved", etc. I truly don't care what people do to get through the day, but the last time I read the Bible, G-d was quite clear that it is not our place to judge and Leviticus 19:18 tells us to love thy neighbor. Carol, I promise you were never in harms way. It costs nothing to be kind. read more

Great frys. They have a cover over the parking lot which is helpful when it's so hot and sunny. There's a Starbucks inside. Get the app and get something free every Friday. Freebie Friday! read more

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I haven't been able to successfully get a delivery for over a month. I have tried to get help. I guess they don't care. Prior to that pleading with instacart to send the shopper to another store other than the McDowell store which is understocked and i hd to cancel the orders. I always asked for the Bethany store or others because the were always well stocked. Instacart is the worst, fighting to oblidge. Terrible that we don't have better choices for delivery. It's impossible to back up and correct errors here. read more

The Asian chef special in the Bistro was weird, but excellent today. This is something I might make at my house, but it wouldn't be as good. This dish had thin noodles, tortellini, and random veggies like asparagus and tomatoes. They also give you two free sides and roll for $4.99. The mac n cheese was surprisingly good as well. read more

Fry's & Fry's Marketplace - Chef special - Grocery Near Me - Phoenix, Arizona

Fry's has started their digital coupon program. It is terrible. For people who aren't tech savy it is impossible. What it is is a money makiing ploy. People will go to the register with items and trying to figure out what toi do with coupons will just buy items out of frustration. Having to login into your phone app at the register or nearby is a pain. Lines at customer service are deplorable with people asking for help with this app. Get rid of it. read more

Homelessness all around the parking lot makes me uncomfortable going shopping alone at night with their huge parking lot. Plus the store ibside read more

This place was awful. Went to use bathroom and you will not believe how gross. No water or soap, no liners or towels. No one seems to care, my photos shows it all. read more

Fry's & Fry's Marketplace - Taking handles off - Grocery Near Me - Phoenix, Arizona

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Big store with starbucks in it as well. Bigger so better since you can get your things with more confidence. Frys coupons and member offers add cherry to toppings. Overall it's good but compared to Walmart, everything will be pricey but price comes with a quality in frys. read more

Very nice store. First time in a Fry's Marketplace. Nice setup. Great parking lot. Friendly service. Really nice location. Easy access in and out of location. They also have gas at this location. Better prices then the location I go to in my neighborhood. read more

The one star is for mike from dairy. For some reason this store always messes up my fuel points. I shop early yo avoid the heat, but now I'm here waiting an hour for someone who can do a refund and then rescan my stuff so I get my fuel points. I have been told by the cashier to call corporate. I feel like that is their job not mine. I don't know if it is their system or what but it's yhe only frys I've ever had an issue with. People here are not friendly and font seem to care about customer happiness. read more

Just don't, they literally waited until 1 hour before pick up to tell us they ran out of the icing flavor we wanted, then they gave us an ugly pepto bismol colored cake with the words spelled wrong. "Birthday Angle" read more

Fry's & Fry's Marketplace - the ugly cake in question - Grocery Near Me - Phoenix, Arizona

Huge produce section, big gourmet cheese section, very large bakery section, just a great selection of these items. It's always clean and easy to find associates. However, management needs to go over basic hygiene practices with some of the check-out staff. I was pretty stunned to see the bagger in our check-out licking his fingers to open the plastic bags before grabbing our purchases. I leaned over and said, "You shouldn't be licking your fingers, we've been in a pandemic." But a customer shouldn't have to be the one to correct this behavior when this employee probably has a dozen supervisors, the cashier working with him, and lots of co-workers that should have spotted this. read more

Beware of Pickup at Phoenix Fry's, 2727 W Bell Rd Phoenix AZ 85053. They confirm your order, then tell you they are not doing orders that day. Nobody contacted us, and my husband sat in line waiting for details. Talked to manager, and there is no satisfactory resolution. Going back to Walmart. Fry's can not commit. read more

I drive an EV. Most Fry's are pretty good about keeping other cars out of the EV charging station. But not this one. There are 2 spots clearly marked for EV charging. But because Fry's doesn't enforce it, it prevents EV's from charging. And ATTENTION GAS CAR DRIVERS you would be pissed if you pulled into a gas station and a bunch of EV's were blocking all the pumps. Charging stations like this one are our fueling stations. I've tried several times to charge here, every time YES I MEAN EVERY TIME there are other cars parked there. So customers stop being rude and parking there and Fry's please something about it. read more

Come to this Frys if you want to be ignored! While customer service gentleman was helping another customer w/ a lengthy issue-only her & I in line- 2 to at one point 4 other Frys staff members were talking/walking around/standing around customer service area & not 1 acknowledged me in any way. Just an acknowledgement goes a long way Thank you to self check-out helpers! read more

It's a grocery store. If you complain about a grocery store then I think you have bigger issues with your life. I like this frys. Service is quick and friendly. Stores always clean and stocked. I usually do self checkout and the reps are quick to check my ID if I'm getting booze, and I appreciate that. The sales are always good. There's too many carts in the parking lot, but that's more of the lazy shoppers not the reps. Overall I like this Frys. It's close to home so it's nice n convenient when I need a drink or dinner after work read more

I ordered a Clorox Pool & Spa Active99 3-Inch Step 2 Chlorinating Tablets 25 LB 4/16/2022 for pick up at 89.99 + Tax from Fry's Food Stores. When I went to pick it up, they came out with one box of Kem-Tek Chlorinating Liquid. The liquid box is 9.99 + tax. First of all, the products are not the same and cannot be substituted. I'm amazed that they were trying to substitute a 89.99 product with a 9.99 product. I refused the order but on the app showed as complete. I talked to a store manager but nothing they could do without calling the service the handles the orders to get me a refund. They promised they will do and email me with confirmation but I haven't received anything yet. As of 4/19/2022, they're selling the product on the site but it doesn't exist on their shelves. They're running a bait and switch scam. Refund my Cred Card for a product I didn't receive... read more

This is regarding the pharmacy and none of the employees are at fault. They added Covid vaccinations to this store but never added staff. Everyone stuck in a line, 1st to check in and register then a 2nd time to get the shop. The 1st line too 45 minutes. This is the fault of poor management. There are a certain number of shots that can be planned for since they are by appt. I wanted to buy groceries but did not have time. Really NOT a good way to make a profit. And not a way to make a good impression where I would return to this store. The store looks beautiful but I didn't get past the pharmacy. I feel sorry for the employees. They are understaffed and taking the backlash of unhappy customers. read more

Pretty solid Fry's. This is the closest one to my work. I come here occasionally, mostly to get their chicken strips. They sure are delicious! $6.99 a pound and there are always great. Can't think of a better place to get chicken strips that are this high quality for that low of a price. Never had a bad batch yet. Random things about this store................ -Solar powered/shaded parking lot is nice. -Decent claw game but they don't replace items too often. -Security guard always at the door. I have been here 2 times where I have seen someone either complete/attempt to do a mad dash. One guy got out the door, hopped in his car and sped away. The other guy got caught. This dude straight up had a shopping cart full of stuff, including an expensive vacuum, and just tried to rush the door lol. Security grabbed his cart and he ran out the door and escaped. Pretty brazen though. I can see why too....there are tons of homeless and sketchy looking folks around Bell and 27th. Anyways........... I will continue to come back because it is near work and its convenient. The selection is not as big and the store is not as nice as the one by my house in Surprise, but it is still pretty good and better than other stores in the area. read more

I would give it zero stars if I could. This location has by far the worst customer service I have ever seen. Maybe I hold my standards high because I work in customer service. But I have been to Dollar stores with better customer service than this location. They never have any available registers. I appears the only want people to use self check out. They also do not bag groceries anymore I guess? (I would go to winco if I wanted to do it myself) and when confronted about this there only response was to speak with upper managment! What a joke. read more

Plus side. This store has clothes now. Interesting for those of you who need some clothes while buying bread, milk, fruit. I guess competition for Walmart. Store has a little of everything now, decent selection not a long wait at the checkout. Plenty of self service checkouts. Down side. Been coming here for about 1.5 years on and off. The FrysWifi has seldom worked. I overheard someone say at The Starbucks here that someone who works here plugs in their laptop directly into the modem and when they leave they leave the wireless router unplugged. Also they didn't have anyone to fix that issue. I.e. Know which hole to plug a loose cord. Shame has a good set up for Starbucks. read more

Best Fry's I've ever been to! The staff is wonderful but would like to give a huge shout out to Bonnie H. She helped us find the produce we were looking for and when it wasn't there she did everything in her power to check the back and speak with the produce team. She was so helpful and pleasant. Will be my new and only grocery store I go to! Outstanding customer service all around! read more

I love this store but y'all need to update your google and maps hours. It says open till 11pm online and 10pm on the door.

Biggest Fry's I've ever been to. It felt like a Walmart. I got lost inside just looking for sliced bread. I found everything else instead: clothes, toys, home goods ect. I had to ask someone for help cause there was no way I was walking this whole store this late at night while I was trying to get back to mesa ASAP. I wish there was a Fry's like this around my way. My Fry's looks like a safeway. This one is on a whole other level. I will be coming here again for sure next time I need to buy toys or home goods and maybe I'll actually walk the whole store next time cause who knows what else they sell here. Huge store! I'm glad I went into this Fry's. Everything seemed well organized and the store was pretty clean. I found the ground chicken and Sara Lee sliced bread my girl wanted me to get so I was happy. read more

The selection in their organic section sucks donkey dicks. The weekly ad usually doesn't apply to this store. There's two 'managers' there who suck at life...when they finally put their name tags on, i will post their names. Update 4/2/2015 @ 6:29pm The two front end 'managers' (Mark and Alecia) were standing around chatting about their personal life while there were 7 cashiers open and only 2 baggers. They just stood there chatting away watching customers bag their own groceries or watching cashiers bag instead of ringing people up. I'd like to hear their explanation on how that helps customers or the store... If anything, lines were longer because of this. There are two other 'managers' who do the exact same thing. I will post their names as soon as i get them. Update 4/3/2015 @ 5:50pm Why are ALL the hand-baskets on the stack right next to the checkOUT lanes and NONE in the stacker at the front of the store? (because they're fucking lazy at this Fry's) Went in looking for skirt steak. There was none on the shelf in their terrible beef selection. No problem, so I went to the butcher counter & asked Brian for some. He said 'let me check the back'. When he came back, he said 'sorry, the butcher is on break so we can't ask him anything'...'do you want me to help you find it on the shelf'? ...I told him all they have is flank steak, not skirt steak. He thought they were the same thing...SMH Well Brian, they are entirely different muscles with different flavors. Since the lazy ass butcher and the lazy ass store manager don't want to teach you anything, google flank vs skirt steak. They also didn't have any 80/20 HAMBURGER beef that wasn't in a tube. This fry's sucks ass. The WALMART on 19th & bell has a better meat selection...fucking WAL MART. UPDATE 4/11/2015 @ 2:15pm Meet selection was better, but my family wasn't too pleased with the free titt show from this random manager who never wears her nametag. read more

This is one of the nicer Fry's stores. It's got all the extras including furniture and other household items. This one also has fresh sushi. It's a bit pricey, but really good. I usually only shop at Fry's for sale items, but they have been lowering their every day prices as well. read more

Just got my Thanksgiving groceries delivered. No substitutions. Nothing out of place. So happy for delivery service, love the gas points, too read more