No complaints! Sam helped us turn on a phone was super friendly! He answered all the questions we…read morehad, gave us good recommendations on the plan to choose & gave us a deal on a phone case! Super friendly, great customer service & not to mention in and out within 30 mins w/ 2 kids!! lol Thanks Sam!

Beware !! poor customer service and lies…read more they mumble to each other when working on your phone ,not in English, what are you hiding ?? I spent 3 hrs waiting for them to fix a problem with my phone. they never did get it fixed. they " have never seen this problem before ". lie #1. no warranty on the phone. it had a 14 day warranty. lie #2. I had to take it to a phone repair store. nope! lie #3. I had to pay a restocking fee. nice try lol. lie #4. I didn't buy the phone at that store.untill the computer said I did. I lost count of all the lies today .It was comical watching him trying over and over to keep my money. none of those lies worked. thanks for my cash refund. don't fall for the lies they tell. better off shopping amazon. I almost feel bad for having a battle of wits with an unarmed opponent . and now we see what lame excuses he responds with......

I don't usually take the time to leave reviews, but after what feels like my 47th visit to this…read moreT-Mobile store while trying to decide on a phone for my 11-year-old daughter, I felt it was deserved! As any parent knows, buying a first phone for your child can be a surprisingly emotional process. I walked in not really wanting my daughter to have a phone at all, and probably changed my mind a dozen times along the way. Through every visit, question, concern, and moment of indecision, the entire team was patient, welcoming, knowledgeable, and genuinely helpful. What impressed me most was that I never felt pressured. They took the time to explain options, answer my endless questions, and help me find something that made sense for both my daughter and my peace of mind. Every single employee I interacted with was fantastic, but INDIA deserves a special shout-out. She was incredibly kind, professional, and somehow managed to make the whole process feel easy--even when I'm sure I wasn't making it easy! It's rare these days to find a team that consistently delivers great customer service, but this store does exactly that. If you're looking for a new phone, upgrading, or trying to navigate the world of giving a phone to a child while secretly wishing carrier pigeons were still a thing, this is the place to go. Thank you to India and the entire team for your patience, humor, and outstanding service. You've earned a customer for life! EMMA appreciates it

India, the employee waited on me. The minute I walked in she offered her help…read more India was very professional, kind and friendly. With in minutes India resolved my issue and I was on my way. A true asset to your company! Thank you India!

Ronnie was awesome! He approached me as soon as I entered the store and was more than happy to help…read moreme process my phone trade-in. He was so polite, friendly, and helpful, and he kept thanking me for my patience, even though he worked so quickly and the whole process was completely hassle-free! I really appreciated how welcoming and attentive he was. You can tell he genuinely cares about providing good customer service, and that really stood out to me. Ronnie is definitely an asset to the store and deserves recognition for his excellent customer service. Thank you, Ronnie, for making the whole experience so easy and pleasant!

My boyfriend visited this location an hour ago to return his old phone after upgrading through the…read moretrade-in program because he never received the return kit in the mail. He was simply trying to ensure the phone was returned to avoid being charged. Unfortunately, the customer service from Marco was unacceptable. He was unnecessarily confrontational and even stated that he was "not going to let him win today," despite my boyfriend only trying to complete a return or look for direction on how to proceed. This experience was disappointing and reflects poorly on the level of customer service at this location. I hope management takes these concerns seriously. Disgusting behavior. ZERO stars if that was an option.

This place is a real hit and miss, it just depends on whether or not you get lucky. For basic…read morerepairs I would not recommend, but if you need something specific done they may be a good option. My experience was largely positive. I requested a repair on a game console a while back. It was a 15 minute job, but required some equipment that I do not have. Labor was vastly overpriced (15 minute job, $10 for parts, $90 for labor), but it is understandable. They have to have a price floor, and the repair I needed done was short and specific. Overall, it turned out fine. The device has not had issues since, and none of my data was destroyed. Regardless, I recommend always making a backup of your data before consulting any repair company. 10/10 for my specific instance, but look out. If you are on a tight budget or do not know how to back up your data, I would perhaps practice extra discernment in your search.

I took my phone in because my phone wasn't charging, either by cable or wirelessly. They took my…read more$50 diagnostic fee and asked for two hours to investigate - I gave them four. When I returned, they said it might be the battery ($83 repair and they'd have to order it and could have it back in 7-10 days), but said it might be something to do with the screen assembly (or something like that), and that would be $178 and they had that in stock. I said fine, just get it working, as I had a surgery scheduled and needed a way to communicate with my support team. I gave them more time, and their assessment was that it wasn't that either - they said my phone showed no signs of life and I'd need to buy a new phone. But they didn't charge me the $178 after testing it to see if it would work. So, I went to Best Buy and chatted with GeekSquad for a second opinion - they told me UbreakIfix was now a mainstream repair shop, doing mainly warranty work for the major carriers, and anything beyond simple repairs wasn't their thing...and that I'd probably be able to get it fixed at a "mom&pop" shop. GeekSquad said they couldn't work on a phone as old as mine (5 years), and recommended a shop in Folsom that their customers had success with. I bought a new phone for $750 since I was already there, and was willing to risk forfeiting a $45 re-stocking fee to return it if I managed to get my phone working. I didn't go to the shop recommended by GeekSquad, but found Salmaan Phone Repair in Rocklin and he had my phone working in less than 10 minutes (I'll write a review for him, too). The issue was a bad FPC (Flexible Printed Circuit) cable - the cable that connects the charging port to the daughterboard. 2 stars for not being able to diagnose a basic power issue -1 star for telling me my phone would never work again +1 star for positive experience with the uBiF person that followed up with me when I complained about their non-refundable diagnostic fee when the diagnosis was 100% incorrect.

Easy battery replacement for me. Alejandro helped me today. I made my appointment yesterday. I…read morecame into the store this morning and phone back up and running without a hitch before noon Thanks Alejandro.

Quick service and the gentleman who helped me was kind, informative, and efficient. I'm not sure…read morehow the price compares to other mobile repair shops but it is an Apple certified store so I suspect the price is exactly where it should be. Thanks for fixing my busted screen.

I took my Samsung S23 Ultra into the shop because water got into the front and back of the camera…read morelens. The owner had recommended isopropyl treatment and I agreed to it. Dropped it off next day during my lunchtime and my phone was ready after work. They were able to clean and clear the lens and reseal the phone. The owner explained that my phone was drenched in water, and the previous repair person did not use a new seal, reused the old seal. Price was decent. I would come back due to the friendly customer service by the owner and repair person did a great job.

Took a couple of my phones here. One was for a cracked…read morecamera and the other was for a cracked screen and the entire screen stopped working. They fixed it fast and delivered. Great customer service too. Definitely will be my go-to spot! Thanks guys!

Jackson did awesome. Very helpful with purchasing an iPhone 17 pro for my wife. He communicated…read morevery effectively and efficiently. The transfer went very smooth. The one glitch was my wife's old phone would not allow the Apple code and we went back and Jackson quickly resolved the problem. Highly recommend Jackson for helping transfer from your old iPhone to your new one. Well worth the $25 setup fee.

Really regret coming back to Verizon, I thought it would've changed by now and yet here we are…read more We did an online order for 2 phones. They were absolutely Free iPhone 16 Pro Max since the 17s were about to come out. The only stipulation was to port our numbers in, no trade in required. Verizon sent us the wrong phones just iPhone pro not Max, I was advised by multiple customer service reps that in store would be quicker and this all during our move, selling a home and purchasing one. So I go in the store met this young lady, for some reason they just couldn't do the exchange even after multiple calls to customer service 800 number, the rep insisted that there was a restocking fee but it was supposed to be waived, she ended up taking $80 for a restocking fee from my return and had to pay all over again for taxes, then she changed my plan, now my bill is $46 higher because the plan she put me in was different and it added the phones. The phones went from $9 to now $23 each. This place needs to fire everyone in here! These people would rather get over and resign you up to get a "commission" instead of doing the right thing by the customers. Yup cancelling, filling a complaint and maybe talk to someone who knows about laws, these people and company is very unprofessional and unreliable! Spent hours just trying to get my plan back where we were in the beginning and nothing! Good thing I have everything in writing so this should be an easy win! 2 tips: Don't do business with this store! And if you decide to do it GET EVERYTHING in writing! Or they will SCAM YOU!

The technician was very friendly and got my phone taken care of quickly. The cracked screen was…read morereplaced and a screen protector was put on the phone in less than 30 minutes. I hope I won't have to be back lol. But if I drop my phone again, I definitely will come here!

I took my laptop in to fix a replaced battery. The service was top notch and fast. He knows what…read morehe's doing, see for yourself.

Stopped in to deactivate an android and activate an iPhone and was helped by Stephen. Great phone…read moreknowledge and super helpful customer service. The store is spotless and well stocked with all the accessories you need. If you are looking for some great phone customer service stop by and see Stephen.

I went the Metro just browsing and seeing what they offered. I came in on a day that they had a…read morepromotion for the IPhone SE and I couldn't pass up the offer. Cecelia welcomed me and gave me the breakdown on how the process works with me using my old phone and transferring my number to the new phone. She went over pricing, she even helped put my screen protector and case together and made sure I was able to keep my number and how I can transfer all my contacts from a droid to an iPhone. She was super friendly and answered all my questions. I didn't feel pressured at all. The rest of the staff was knowledgeable too and friendly. I walked out with a good deal and feeling I got the royal treatment. Thank you staff!

The vast majority of the time when you visit University Wireless you get to deal directly with the…read moreowner, Frank, who is courteous, communicative, and dose quality work and bargain prices. He's been "My Device Repair Guy" for atleast 5 years now, and he has earned a 5 star review from every trip I've made to see him.. I'm consistently breaking my ancient iPhones in various ways, and he's always able to accommodate me, his repairs are always of good quality, and he even did some work outside of his wheelhouse customizing my Steam Deck for me and did a good job with that too.. I believe his establishment also sells used phones, phone accessories, phone plans, and cyrpto too if your into that sorta thing. Screw going to the national chain for these services, Franks the man, he's nice, he's local, he's got your back. Pay him a visit, give him a try, you wont be disappointed, then you'll have your own Device Repair Guy too! =]

I brought my Apple Watch to be repaired, I thought that my watch needed a new battery and a new…read morebattery is over $100. When I brought it in, the owner immediately put the watch on the charger and he says, give it a few minutes. The watch actually started to charge on his charger and I actually didn't need a new battery, it just had drained completely and it needed some time to start charging again. I was very grateful and thanked the owner for being honest and not trying to just take my money. I would highly recommend University Wireless.