I would give more than five stars for the service I received today. I took a minor hit on my back bumper. It seemed like an easy repair but I'm not an expert and I'm used to these things being a much bigger issue with time and money. They assessed it and honestly told me they could do a simple repair on the spot. I had my car back ten minutes later. This is honest, customer focused service I wish there was more of in this world. read more

Heather and Eldon were super helpful. If you need to go in but are super busy and not sure on timing, Heather was the only reason I made it in. I hope these two are treated well, they are keepers, not many of those left. read more

Title: Felt Exploited--Unrealistic Quote, Refused to Honor Customer Request (1 out of 5 Stars) My experience here was deeply disappointing. I came in for an estimate after my car was vandalized. The shop quoted me over $20,000 for a paint job on a vehicle that is worth, at most, $8,000. I had the motor replaced two years ago for under $12,000, at Mercedes of Marin, who have extremely high fees..so this quote is clearly absurd. I strongly suspect they were willing to overcharge simply because I am a woman and saw an opportunity to take advantage of the situation. Because the quote was so unethical, I chose to take my car elsewhere and specifically requested that they do not submit the $20,000 estimate to my insurance. They refused, claiming they were forced to submit the inflated cost to my insurer. This lack of respect for my request and the willingness to generate an estimate that triples the value of my car is unacceptable. Avoid this shop. read more

I had a great experience at G&C Auto Body. Their staff was friendly, they explained my options thoroughly, and the service was done quickly and efficiently. read more

This is the second time we've brought in a car to g & c auto for repairs, and yet again, they did not disappoint. The front desk employee was always quick to get us to where we needed to be when I called. Michael was patient but persistent with the insurance company that wasn't responding and kept us updated through the entire process. Via text or a Phone call. Most importantly, the cars Look stunning! Thank you to g & c auto for great service! read more

They repaired the body damage fine but when they put the electronics back together they did a lousy job. I did not know why my turn signals were not working so I took the truck to a dealership, paid $470 to find out they rewired the control module wrong. They refused to compensate me because I did not bring it back to them first, but how was I to know what was wrong because nothing that was repaired involved electronics. read more

I needed my bumper and headlights fixed. They had my car about a month, they said they couldn't get any of the parts. I took it somewhere else and they fixed it within 2 weeks. Not sure where they were looking for parts, or if they even looked? read more

Extremely unhelpful with trying to give me an estimate. Customer service acted like they didn't want me there and that's because they are over priced. Get 1 or two more comparison quotes from other auto body shops in the same area and I guarantee they will be less with better results. Definitely avoid! read more

The estimate process was very quick and easy. The shop is very professional. After the estimate, I scheduled a time to come back to get the work done. They did the repairs and got my car back very quickly. The front desk staff was very pleasant to deal with and answered all my questions. The service advisor was very good at letting me know when my car would be done. I'm not a phone call person and very much appreciated getting the updates via SMS. very pleased with the repairs. Hopefully I never need a body shop again, but if I do I will definitely use them again. Thank you G&C! read more

When our insurance company evaluated our older mini-van (2011 Kia Sedona) after our accident as repairable, I was concerned because no one from the insurance company actually came out to look at it. They just looked at the pictures and videos that I took. So, I decided to bring the vehicle over to G&C, who had done great work for us in the past. Elden did a more thorough estimate and sent it to the insurance company, who then declared it totalled, which was really the best solution. We were able to take the money and add just a little to pay cash for a replacement vehicle (a 2012 Kia Sedona that is in perfect shape). We use our vans for our non-profit food program (Respecting Our Elders) here in Marin. Even though G&C did not get any business out of this process, we will definitely recommend them to others, and use them ourselves should the need arise. Thanks, Elden! read more

This review is solely on my interaction with an estimator, I did not get any work done due to the service I received during the estimate. I made an appointment to get a quote for the repair of my vehicle. Upon arriving, the first thing this individual asks is the amount of my deductible. I ignore his question, politely asking for my quote. He continues to ask for my deductible amount and suggests I ask the person who hit me to pay for the damage. I continue to redirect him to give me a quote, I'm not at the shop asking for advice on how to pay for this repair. He then asks "why do you need a quote?". He is clearly trying to find out how much money the deductible is so he can base the estimate and bump it up from there. He finally agrees to provide me with a quote but states the price most likely will be more and that parts will need to be ordered. Upon asking clarifying questions about the parts, he then changes the story. No parts will be ordered, the existing door and rim will be repaired and made to look brand new. Since this individual seemed unethical, I decided to take my car somewhere else. read more

I am incredibly disappointed in my experience. All I needed was a mirror replaced. I even gave them the original casing. My estimate was for $427. I come to pick up my car and they want $500 now. Car was supposed to be ready at 12. It is now 3:45pm and they never cleaned my car and charged me for a service I didn't ask for which was repainting the casing to my mirror. I did not agree and sign off on this. Additionally they left my window open in the rain and my seat is completely soaked. See the photo. I texted Collin multiple times and he never replied. I called twice and he was too busy to talk to me. Then I show up and they try and charge me for something I didn't even agree to. I dropped it off at 8am for a mirror to be fixed. I get my car back not cleaned but even more filthy than when I brought it. Tons of mud all over my car. See photo. read more

G&C Auto Body - Soaked seat from them leaving the car window down in the rain - Body Shops Near Me - Novato, California

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After a front end collision, G & C repaired my KIA EV6. I received outstanding service, particularly from Jose S. He was efficient, communicated clearly, answered questions promptly, and made sure the work was done as quickly as possible. I cannot imagine better service and recommend G & C without reservation! read more

Their communication is nonexistent. If we wanted an update we had to call them. They had our car for 4 months and we had to find out about delays and parts by calling them. Do not recommend going there. read more

It was so quick to make an appointment and they were very helpful in accommodating my schedule. Destiny was very friendly and working with Sienna was as amazing as an experience like this can be. She was extremely knowledgeable in addressing the damage, explained everything and all the options, and all that with a smile and a wonderful demeanor. The repairs were done very quickly and left my car pristine. I'm so grateful to have gone with G&C Auto Repair! Hopefully I won't be needing to come here for a long time or ever again but if I do I'll definitely look forward to working with their team. read more

Nice local family owned business that gets customer service. They take care of you and your car! Colin and his team and Travis are awesome and are backed up by steve their regional manager. Quality all the way! This company is a rare find. read more

Well!!!! I got repairs done for a traffic accident I never had one and these guys where really all about customer service being a customer/and assistant manager in I retail for 25 years they really went above and beyond for me and even showed me how to take my convertible top down because I just bought the car ,they were awesome thank you very good service read more

G&C Auto Body - Body Shops Near Me - Novato, California

Matt and Elden took care of me from the beginning. Excellent communications and service. Car looked newer than before. AAA certified body shop made things easy and not needing to deal with anyone from AAA. Friendly and awesome folks here. I don't aim to be back but will definitely recommend friends when they need their cars fixed. Also, my office is access the street. Super convenient for me! read more

Elden helped me out when I brought my car in and was awesome to work with. The car turned out great. I would highly recommend them.

Thanks to Alden and his team at G&C auto body shop in Novato and also the team in Vallejo as well they took really care of me and my car that needed to be fix and they worked their magic to make it look new again thanks for a great job guys!!! And they also arranged my car to be towed back to Vallejo thanks again read more

G&C Auto Body - Thank for the fine work y'all did - Body Shops Near Me - Novato, California

Too bad I can only rate 5 stars... After a door ding at a sporting event my insurance company referred me to a local autobody shop however the wait was too long. I found G & C and lucky me, they were an approved vendor! From appointment setup to car pick up everyone at G & C Novato came through! They even arranged my rental! Their work is flawless, the color fade matched perfectly and my door looks amazing. I don't recall the gals name at the front counter but she is a multitasking ninja! They are non-stop busy. Walk-in appointments, constant phone calls, etc. Every time I've gone in she has been professional, courteous, and friendly. I ended up having a quarter window replaced by them after my door dent. Both times I have been super pleased with the outcome. Matt and his crew are a fine example of what customer service is all about. read more

I was recently rear ended in my 2019 Honda civic. I decided to go through G&C auto body and I am very impressed. Elden Lew was an absolute pleasure to work with. He was very knowledgeable, professional, and polite. The work to be done was finished ahead of schedule and was top notch. I highly recommend this place if you need to get a quality repair. read more

Special thanks to Elden, he is friendly and patience also mentioned the detail and explained what it had to be done . I got refer by my son and I will recommend to whoever need repairs. The receptionist also friendly. It makes me welcome and feel comfortable. With the pandemic situation and the problem with a car that someone bumped my car , I feel that good service make me feel lighter rather than burden . Because I can depend on that person and I feel great with the resultthank you thank you read more

We had one of our cars sustain some damage and I was looking around for quotes. G&C's quote was on point and their professionalism showed right away. They kept me in the loop throughout the process and were very clear to make sure I knew when the car would be ready for pickup. It was a really good experience for a not-great situation! read more

I contacted G&C Auto Body last week to get an estimate on my Chevy volt. It had recently sustained some damage from someone hitting it parked. Overall, my experience with G&C was fantastic. The service was above five stars. Eric is extremely knowledgeable, and friendly. He kept me informed throughout the whole process. I dropped my car off on Monday 7/13 and received it Thursday 7/16. It was a quick turnaround. The place itself was clean and sanitized. The receptionist was polite on the phone as well as in person. If you're looking to get work done to your car I highly recommend this company. Hopefully I won't have to use them again due to an accident, but I will use them for any future bodywork. read more

Great staff and service. Got two windows broken in a smash and grab in the city. Brought my car in for extensive scratch repairs on a Wednesday and by the following Tuesday, the repairs were done. They even scheduled the rental car service be there when I initially dropped my car off and brought the rental car back on the return. Will be back for any more repairs or issues going forward. read more

I sent this message to G&C tonight. We'll see how they respond. Hello, I am writing to tell you about my tremendous disappointment with my experience at G&C. My Tesla 3 was in an accident on 9/1/21. I brought the vehicle to your Novato store on 9/2/21 and Collin Davis did the intake and provided me with an estimate. Collin said the parts would be ordered but that he could not provide updates on when the parts would be available because he did not know and Tesla does not keep him or the customer updated. He explained there were significant delays getting parts during the pandemic, which made sense to me, so I decided to wait patiently and not be the pushy customer who was constantly calling for updates. I believed that Collin would keep me updated and we would get the car fixed as soon as possible. On 12/10 I called G&C to inquire about the status of the parts order and was told that Collin would call me back. I did not hear back from him. On 1/3/22, I called G&C Novato again to inquire about the parts status and Collin told the employee I was speaking with that he wasn't sure whether the back windshield could be ordered or if it needed to go to a full collision shop. Once again I did not speak directly with Collin. This information is something that would have been good to know at the outset, and it made me suspicious of how my repair was being handled. On 1/3 I stopped by the San Rafael Tesla shop and spoke with Shane. I described my situation and he offered to speak with the parts manger on my behalf to see if they cold check and expedite the parts order. He expressed confusion over how G&C was handling the repair and communication about the parts order. Shane said that they often worked closely with Anthony's Auto. On 1/3 I went to Anthony's Auto for an estimate. They provided it to me and said they would work closely with Tesla to secure the necessary parts. I received updates from Tesla on 1/10 and again on 1/19 based on the parts order from Anthony's. As we speak most of the parts are in. I am writing to you so that you can correct this issue, if you are inclined to do so. I will not recommend your services to anyone and if asked I would discourage others from bringing their vehicle to any of your shops. Needless to say, I will seeking my repairs at Anthony's. read more

I had a wonderful experience at G&C. The work was done on time as promised, and my car looks perfect. It came back clean inside and out. All the staff was accommodating and easy to work with. Their estimate was a little higher than other places, but the work was covered by insurance. Highly recommend! I wouldn't hesitate to bring my car here again. read more

A big thank you to the team at G&C Novato for helping make my car repairs fast, easy and affordable! I must add - you all were ever so patient with my schedule too! I would HIGHLY recommend this place for all car repairs because of their awesome service and work. read more

Referred by insurance company. Elfin and rest of staff are great to work with. Parts ordered, replaced, finished in four days. This is a really friendly, responsive auto body shop and I'll recommend G&C from here out. Thank you G&C!! read more

So our family had taken bets on how long after she got her license it would take for my 16 year old daughter to crash her car. Sadly, we don't remember who predicted two months. Luckily, we discovered G & C Auto Body. They are extremely professional and friendly. Gary answered my questions and returned calls by the time he said he would. The car was ready earlier than expected, runs as well as before and looks even better than it did. What more can you ask for? We hope not to need any more body work, but *sigh* we still have that 16 year old driving. At least knowing we have G & C makes it a little easier read more

GARY, MATT, and the TECHNICIANS who worked on my car THANK YOU!! Hey Gene.... I have to tell you about the most AWESOME and PROFESSIONAL service I received at your NOVATO location. WOW!!! Your manager GARY MALDONALDO took EXCEPTIONAL care of me. MATT, the secretary/customer service rep, made sure my rental was handled, facilitated the pick -up and drop off of my car, and all of the paperwork. My car LOOKS BRAND NEW! GARY walked me thru the insurance process and what needed to be done to fix my car. He assured me you had some of the BEST technicians in the industry. I couldn't agree more!!! I want to tell everyone who reads this posting not to hesitate to bring your car to NOVATO G & C AUTO BODY for any repairs. The work is IMPECCABLE, the service is AWSOME, and the people there really make sure ALL your needs are met. I would HIGHLY recommend G & C AUTO to my friends and family. The type of business they have there is TOP NOTCH. I couldn't be happier with my experience. I can't wait to drive my car!! Go see Gary and Matt! -Spencer read more

Wow - G & C Auto Body, Nino and all the staff I met provided a high level of service I'd never have expected from an auto repair business! And!! The repair job on my car is spectacular - you'd never know anything had ever happened to it! (which is especially great since my Tahoe is brand new!) My brand new Tahoe (only had it 3 months!!) needed body work after someone bashed into it in a parking lot and then took off rather than take responsibility. Talk about a bummer - the last thing you want is your brand new car damaged, and then have to pay for the deductible to get it fixed because the person who did it took off. I was quite distressed about the whole thing and really didn't want to have to deal with the mess of arranging body work, getting a rental and all the hassle. State Farm gave me 4 body shops to choose from and the first one I called in Mill Valley - as it's close to me - the receptionist was abrasive and unfriendly...essentially dictating the terms of "how it will go" at their shop and with the insurance. This just further depressed me and I geared myself up for having an overall unpleasant experience but hoping to find the least unpleasant body shop that I could. I originally had G & C Novato last on the list because it's the farthest from me, but the next two on the list didn't open till 10 so I called Novato G&C since they were already open. I'm REALLY glad I did! Nino took my call and was super friendly and helpful, and once I told him I needed the work done asap he was able to squeeze me in that morning for an estimate, and then ordered the parts that afternoon so they could start the next day. They helped sort out an issue with Enterprise when I was having challenges with pick up and drop off of the rental car and were super communicative throughout the 3 day process, giving me daily updates. After they finished the work they took my Tahoe to Matt & Jeff's for a detailed car wash and inside cleaning which was a special treat and unexpected. EVERYONE there seemed to bend over backwards trying to be helpful and accommodating. There wasn't one person I interacted with that wasn't super friendly and helpful. I can honestly say that their excellent service and friendly manner helped make a crappy situation much more tolerable. read more

I've been hit twice both accidents I incurred over $5k in damage to my vehicle. I have used G&C in Novato to fix my 2016 Tacoma, in both cases they have done an excellent job brining my truck back to like-new factory condition. This last time Elden Lew helped take care of my Tacoma, replacing much of the front end. He even brought my truck to my house as I had not way of picking it up (he really went way above and beyond what I was expecting). He not only fixed my truck like new but also checked all the error codes and monitored to see if any errors were triggered by the accident that may not be seen. He thoroughly went through the entire car using a computer to identify things that may not be visible or apparent. I am extremely particular and notice imperfections, I can not spot any and my truck is literally as good as it was the day it came off the showroom floor. EXCELLENT JOB and THANK YOU TO EVERYONE AT G&C. Hopefully i'll never have to bring my truck in again, but if I do my 1st choice is G&C Novato. read more

I was recommended to G&C by my auto insurance AAA. One thing that caught my attention is that the work has a lifetime warranty . I called the Petaluma shop and they did not have an appointment for over a week, but they referred me to the Novato shop. That worked great they had an opening the next day! From the time of the accident to the time of drop off was under 24 hours. The staff was very pleasant which helped make this situation better. From Nikki who took my call, to Jorge who followed up with me, it went very smooth. They called the car rental company for me and had them come get me. The estimate of time ran a little long but that was just a matter of getting the parts and finding a little more damage. When it was done I was able to just leave the rental there. The truck looks great and they detailed it inside and out. I would definitely go there again and recommend them. read more

I can't say enough good things about this company, I live in Vacaville and took my car to our local G and C to be repaired. One of the owners (sorry, did not get his name) suggested that if it was okay with me, they were going to do the repairs in the Novato location, as it would be quicker. Of course, I did agree and my car was sent to Novato. Nino, from the Novato office, went above and beyond what I have come to expect in regards to customer service. I asked that he keep me informed once a week, and he kept me informed every step of the way. Even, when the wrong parts were ordered, they called me immediately with their error. Nino was always available and very transparent. He even delivered my car to me at my house! I would highly recommend this company. Thank you!! read more

Absolutely excellent work. My car came out of the shop spotless, looking as it had never been damaged. They finished the job three days ahead of schedule as well. I am very impressed with the work G&C did. I would to totally recommend them to anyone. read more

Had a problem with my aero shield on my Tesla. Tesla website listed G&C as an approved repair shop. They saw me without an appointment and got me patched up and back on the road. They are amazing!!! Thanks so my G&C!!! read more

Jorge and his team did a wonderful job with my car. My experience was as painless as possible from the moment I dropped in for an estimate. I was able to pick the car up when I needed it, and it looked like new when I arrived! G&C's computer records had photographs of the damage done to my car -- taken as the repairs were being done. I've not seen that done anywhere else. And the work was completed in line with the estimate with no surprises. Thank you G&C! read more

Christian Gordon, one of the service writers, did a great job handling my smashed prius body repair. Super nice interactions with everyone, easy with an available onsite loaner, and my car looked amazing after the repair. What more could you ask for? read more