I was looking into getting water heater replaced with tankless. We were constantly running out of…read morehot water and our water heater tank was old. I reached out to Water Heater Man describing what I was looking for. Jay contacted me back the same day and even dropped by. He never tried to outsell me anything. Understood my needs and gave me his honest opinions. Even gave me a good quote that night. I ended up going with them. Jay was AMAZING. Professional and courteous. Install was very clean. I highly recommend him for any water heater needs. Thanks Jay!

Very knowledgeable and fair Was very pleased with the…read morequality of the product and workmanship

Tech did a 15 cursory exam of our plumbing, finding nothing amiss. What he did was provide 3…read moreestimate: 1) tankless water heater replacement, $13,564, 2) isolation valve for tankless, $1,218 3) water service riser + PRV, $2,259. It seems the focus of this "exam" was to generate expensive repair estimates totaling almost $20,000 I suppose this was helpful but a bit shocking...I'm glad I didn't have to pay for the house call, although I'm paying $18.50 monthly to be a "valued" customer.

Gilmore repaired a leaky pipe under my bathroom wash basin. Before installing, I asked how much was…read moreit. They said $531. They did the work but had to come back the next day to use plumber's tape to fix a leak at a joint. I received an invoice for the second day's work ($0) but never one for the first day's work. I don't know the breakdown of the work (arrival, labor, material) to justify the $531 cost, which seems excessive for the half hour's work involved. The most expensive pipe replacement at Home Depot was only $50.

We all hate our waterheater to go out. We get so stressed. It was so easy naviating Hotco in 20…read moreminutes she had me quoted and sheduled They're local and I grew up here supporting local. I found them from my single friend and thats important to feel safe and comfortable with a company Thank you

Hotco was able to replace my water heater in less than 24hrs and help with another plumbing task I…read moredidn't want to take care of (replacing a faucet in the kitchen). The tech was just kind and worked quickly. I will us them again in the future

If you're looking for a company you can truly trust, I can't recommend Water Heater Pros enough!…read more From the owner to the office staff and the installation technician, every person we interacted with was kind, professional, knowledgeable, and genuinely cared about making sure we understood the entire process. They took the time to answer all of our questions, explain our options, and guide us every step of the way. Not only was their customer service exceptional, but they also beat their competitors' pricing and saved us nearly $2,000 without sacrificing quality. During the installation, they were respectful of our home, worked safely around our family, and made us feel completely comfortable having them in our house. Your home is one of your most important investments, and finding people you can trust to help keep it safe is invaluable. Water Heater Pros exceeded our expectations in every way. They replaced our water heater efficiently, left everything clean, and continued to provide excellent customer service even after the job was complete. As an educator and someone who is actively involved in my community, I truly value honesty, integrity, and businesses that put people first. Water Heater Pros genuinely cares about their customers from the first phone call through the installation--and beyond. We will absolutely be calling them again for any future plumbing or water heater needs. I wholeheartedly recommend Water Heater Pros to anyone looking for outstanding service, fair pricing, and a company that truly stands behind its work!

Water Heater Pros came out in July 2024 to install a 66 gallon electric water heater (we were done…read morewith our gas one). It did great for 1.5 years. It wasn't under warranty for parts and labor, but it is to replace the entire unit (something that Water Heater Pros doesn't manufacture and just installs). I am grateful for the return and honesty about cost and timeframe. Matt was so professional and kind. Marsha is secretary and was ready to get me an appointment ASAP. I recommend this company!

Scheduled an install by providing pictures and got a solid estimate with a competitive price…read more Decided I'd give this company a try and was not disappointed. They did a very good job and even rerouted the piping correctly to industry standard. I needed a new water heater as mine was older than 15 years and it was already failing. The new one works perfectly and I've had no issues with it. I highly recommend this company. Quick response time as well.

Editing my update because they are having a glitch with a new phone system, and as soon as Scott…read moresaw my note he called me. I will always support a family business with great customer service, because they care about their customers beyond the "sale". Two years in, and we are happy with our water heater, no issues at all.

I had an excellent experience with DS Plumbing! From the very beginning, communication was great…read more He actually called ahead to ask if he could arrive earlier than scheduled, which was a pleasant surprise and really appreciated. I had several items installed, including a fill valve, supply line, a non-electric bidet, and a new quarter-turn emergency shutoff valve. Everything was installed professionally, and he took the time to make sure everything was working properly before he left. The pricing was fair, the workmanship was excellent, and the entire experience was smooth and stress-free. It's refreshing to find someone who is punctual, respectful, and takes pride in their work. I wouldn't hesitate to hire DS Plumbing again and highly recommend them to anyone looking for a reliable plumber.

Dennis was quick to respond to my first inquiry and then even sped up service when I asked. He…read morearrived early, gave me great advice to save money, and completed the job like a pro. I'll definitely use him next time I need plumbing.

The best service imaginable. I called in the morning and a technician came to my home by 1:00 pm…read more He installed a new water heater as soon as the problem was diagnosed. Brandon was incredible. Patient, profession, efficient and knowedgable. Too bad there is not a six star rating. The best service I have experienced.

Quick response time, knowledgeable and courteous technician. The installation time was as promised…read moreand appeared professionally completed. I appreciate the response time to restore hot running water as needed in a household. Thank you to technician Brandon and the Water Heater Only, Inc team staff, and management's discount approval total cost of the installation.

Quick response. Ty was available to replace my water heater the same day. They were quick on…read morereplacing the unit.

This is hard to write because I really like the owner of Water Heater Guyz, Ty, but we had a rather…read moredifficult and expensive experience with him. I think I always leave positive reviews and gave Ty ample opportunity to correct his errors. I even suggested he sleep on it so he/we could come to a reasonable solution. I originally contracted with him to replace a failing tank-less water heater. He was quick, on-time and provided us with a reasonable quote. His install went ok and after a spray of water into the inside of the heater from what he called a faulty previous install, he dried everything and finished up. At one point I noticed that the exhaust vent was hanging at an angle and asked him if he needed to go in the attic to connect the pipe. He assured me he did not and that everything would be hooked up properly. I was relieved because we had just had insulation blown in and I did not want anybody back in the attic to flatten the insulation loft. Within a couple of months I began to experience errors with the heater requiring a hard reset. At first he told me to call the manufacturer and that problems like that were my responsibility. I was relieved when he visited and found insulation had dropped into the unit. He claimed that it was an improper seal of the exhaust flange in the ceiling, blaming the previous installer and suggested I fix it. I did. When it happened again he graciously came and cleaned more insulation out of the heater blower. All seemed well. Fast forward to recently when I had someone inspect the attic without going in the attic. He provided me with a photo of the disconnected exhaust vent from the water heater and suggested I call the person who installed the unit as it could be letting CO blow into our attic. When I called Ty he, again, blamed the previous installer of the preexisting vent. I suggested it was his responsibility to ensure all was hooked up properly and safe. He did not agree. After much back-and-forth, I suggested we sleep on it. Next day was no different. I talked him into sending one of his "installers" to fix it but it would cost me $200. The (really nice) young man came the next day and corrected the problem (for $200) and showed me a finished photo. Three different contractors I spoke with assured me it was the installers (Water Heater Guyz) responsibility to properly hook up the vent. The money doesn't bother me. Ty's inability to accept responsibility(or blame) and just fix it is where we part ways. At every point he tried to blame everyone but himself. Business owners should be willing to bend over backwards to make sure everything is done correctly The install was not done correctly even after I asked him about the vent and the disconnected vent was, most likely responsible for some of the insulation getting into the unit. I will not be calling him for any further work and will pay someone else if I need any more service. I like him and hope he does well but attitudes like this will eventually catch up with a business.