Super disappointed with this place. My boyfriend and I went here for lunch while we were in town, he had been to galaxy diner a few years back and loved it. When we walked in we waited to be sat because there was a big sign that said "please wait to be seated." The staff continued chatting and acting like we weren't there. After standing there for ten minutes we proceeded to seat ourselves, get our own menus and silverware. There was only two other people eating in the whole place and a bunch of staff. After another ten minutes I had to get up and ask for our drinks and to order....the waitress acted like we we're an inconvenience to the conversation she was having with her other coworkers. Big menu! came out quick and the southwest turkey sandwhich was tasty. However because of such poor service we will not be back. read more

We had a group of about 8 children and 6 adults. We needed a place that served food as well as milkshakes. Call around 3 different places in Flagstaff and this was the only place that met the requirements. Even with such a large group the service was great. The got all the orders right and in a timely manner. read more

If my review was based just on the friendliness of the staff, I'd give them a solid 4 stars. We were greeted with a smile. Even though the sevice was a bit slow, the server was very nice. And that's the only positive I can say. My first impression was of the dirty bathroom that smelled like a cats litter box. (Stomach turning). The restaurant was dirty, there was trash on the floor. The table wasn't wiped down. (Stomach turning more). I was really hesitant to eat here thinking the kitchen must be equally as dirty and I feared getting sick. I ordered the turkey dinner. It's what you'd expect from a 50's diner. Everything seemed processed and the potatoes had zero flavor. My daughter ordered a burger and stopped eating after a few bites because she said it was gross. The highlight of the meal was my sons pancakes (yes I let him order pancakes for dinner). If you find yourself pasing through Flagstaff, I suggest you pass right on by Galazy Diner. read more

Good burgers and fries. Fun atmosphere if you are into the nostalgia. Milkshakes or not quite up to par - too thick to even get through the straw. read more

I'm going to start off by saying that I do not review someplace until I have been there at least two times. I understand that even the best business can have a "bad day", and I don't want to be unfair. I'm a recent immigrant to Flagstaff, and the first time I went to the Galaxy was with my two sons (aged 8 and 7) for a celebratory dinner. The service was adequate. I would say it was your standard "diner" service. Not good. Not bad. What made this trip memorably bad was the food. I was expecting diner food slightly above the quality of Denny's. It was worse. My oldest ordered the "mini-burgers" off the kids menu. They were charred to the point of being hockey pucks. They didn't come with cheese, so I flagged down our waitress to ask if we could get some cheese for them. She returned with a slice of American on a plate. (Would it have hurt to take the burgers into the back and have the kitchen melt the cheese onto them? ) My 8 year-old is no "foodie", but even he was unimpressed. When my husband (who had been out of town on our first trip) asked me about it later, I told him that I thought it might be worth trying for breakfast. So this morning, that's exactly what we did.... Or, I should say, we attempted to do. The first sign of trouble was soon after we were seated. We were all looking over our menus, when we were approached by the hostess and asked if we minded moving to another table because a large party had just arrived, and they "needed" to rearrange the dining tables to accommodate them. My husband joked that we didn't mind, as long as we wouldn't be ignored. Little did we know.... A waitress immediately came to take our order. We ordered beverages, including coffee, and came to find out that the "specials" that are painted all over the front windows are $1.00 more on the weekends. (They are NOT on the menu.) We ordered breakfast and waited.... And waited.... And waited..... The large party who'd taken our original table got their coffee. We didn't. We finally decided to leave. We flagged down the hostess and asked her to cancel our order. She looked genuinely shocked that we were leaving. I noticed, as my husband was talking to the hostess, that our waitress was leaving the kitchen with a large tray of glasses of juice. Not our juice.... Juice for a large party of people.... I'm sorry, but I personally consider it "bad form" for a restaurant to ask you to switch tables after you've been seated. If it MUST happen, the servers should be bending over backwards to make you happy. This did not happen at the Galaxy. And I don't care what kind of restaurant you are, waiting for coffee for over 10 minutes during breakfast is unacceptable. We left and went to the Crown Railroad Cafe on S Woodlands Blvd.... Much better. read more

Geez o' pete... This place isn't good. Diner food isn't hard to do, from what I gather... grease, grease, and more grease. But, I certainly didn't enjoy my indulgence here at Galaxy. Cherry Coke... syrupy. Fries.... disgusting. Turkey Rueben... bleh. Time to revamp and make sure your food is better than McDonalds... as of now, the dollar menu well out ranks you. read more

Will start with the end of the experience... the manager made it right. Customer service wasn't the issue. The kid's meal bowl was dirty... under the mac and cheese. An omelet ordered twice without cheese came out once covered in the stuff, and came the second time with most of it "picked out," but with bits and pieces still molded in the omelet (as it was at this point twice cooked). We left. The manager comped our bill. My husband tipped the very sweet waitress. We won't make a return visit. read more

This diner was a very fun experience. When you walk through the door, it feels like a trip back into time. Everything from the pictures on the wall to the trinkets on the shelves reminded me of the diners as you would see it in the movies. The service was friendly, and the food was very good and generous portions. The malt was an amazing first for me, it was the perfect finish to a great experience. read more

The food was average. The hostess sucked. Couldn't be bothered to acknowledge there were 8 people waiting to be seated. Just because they were behind. The job of a hostess is to greet and communicate. For the sheer lack of service I wont be back. read more

Always a good burger with old time diner feel.. Good eats in Flagstaff

Today I came by for some lunch and had a pretty bad experience! I got the pot roast sandwich, which was basically all fat between two dried out rolls. The worst part was that I took out the tooth pick and found that there was a tip of a tooth pick in my sandwich. Good thing I found it before I choked my face off! I also got the wet fries on the side, gravy was basically out of a can and lumpy. Gross! My fiancee got the corned beef hash=rip off! A spoonful of canned hash with little taste. Service was bad. The guy was super rude. There was a family who asked for a to go cup and the waitress wouldn't bring it over to them because she was too busy flirting with our waiter. The dad had to get up to get his cup. Won't come back again. read more

When my family and me took a six week road trip around the USA in Summer 2006, we were stranded for 4 days in Flagstaff due to transmission problems. In hindsight, I'm glad we were trapped there, because we might not have visited this great little diner. If there was ever a perfect example of a 50s diner, this place is it. Chrome, Elvis, and some great food. I remember my cheeseburger with fries, but what really kicked this place up to my number two favorite restaurant on the trip was the thick Butterfinger milkshake I got for dessert. Now I'm depressed...I WANT TO GO BACK! read more

Well. I stayed at the hotel across the street, and only had an hour before I had to check out and needed to leave my dog there, so this "seemed" like a good idea. The food took forever to come out, and none of it tasted like anything. Two stars for the diner atmosphere. I hear the milkshakes are good, and the kid making balloon animals is pretty entertaining for kids. read more

I have lived in Flagstaff for over a decade and frequented the Galaxy Diner numerous occasions. I was never disappointed til this week. Came in the diner looking forward to a good meal. I ordered the mug of soup and half " sammie." What I got was a lukewarm bowl of what looked like popcorn chicken soaked in an undiluted can of Campbell's chicken noodle soup! Sent it back with a complaint and asked to have a whole grilled cheese sandwich instead with pickles and no fries Another server came back with a burnt half a grilled cheese and fries ,no pickles.. Story ends with manager coming up to table to apologize and blame soup on new prep cook( maybe manager should have been overseeing new prep cook instead of sitting at table folding napkins.) We were comped my meal and given gift certificate, but don't think I will go back to a diner I once loved. read more

Food was bland and Lukewarm. Service was slow and unenthusiastic. And it was very expensive for what it was. We paid $30 for 2 coffees, an orange juice, a turkey sandwich, and a waffle with eggs and bacon. I would recommend giving this one a pass. read more

Blah at best. Frys were over cooked, milkshake was messed up. The manager yelled at workers then proceeded to talk with mouth filled with food. Known for their milkshakes, go to Freddy's or somewhere else. Just not worth the trip or the price. read more

The food is decent but the service is always atrocious. It took 30 minutes for our breakfast (on a slow Monday ) and in that time the server couldn't even bring us silverware. It arrived after the food. I've given this place plenty of chances. Done. read more

Just finished dinner with our family. Huge disappointment. they were out of everything we wanted (no soup, no salad, no strawberry milkshakes-at a diner!) What we did order was below par, even for diner food. And service was poor at best. read more

We decided to stop here while in Flagstaff. The place looked fun and nostalgic. My kids ordered chicken and I got the classic burger and side of Cole slaw. I asked the waitress for no thousand island on mine, to which she replied, "We don't put thousand island on them anymore, all the burgers are served dry." Boy was she right. Not sure how you mess up a burger, but it was dry as the Phoenix desert. From the dollar store mustard and condiment cups, I think this place is trying to cut costs in all the wrong places. Next time you're in the area, stop here, take a picture, then drive somewhere else for dinner. read more

Filthy. The restaurant is not well kept. Dirty. Needs a deep clean. Our waitress was nice but her shirt was covered in dog hair. Please clean this place! read more

Well, we tried to have breakfast here but was not successful. We should have known that when we walked in the place was empty. Maybe 4-5 tables occupied. We stood at the counter waited to be treated or sat with one couple in front of us. A waiter walked up greeted the couple in front and sat them down. Knowing that we were waiting never said a word and just walked away. We waited several more mins. Finally a young lady had to ring up a guest and told us it would be a few mins. Sure enough it was 3-4 more. By now we have been standing in a empty restaurant for almost 7-8 mins. Finally she sat us. We sat in the section of the same waiter that sat the people before us. He stood at the booth next to us and held a 5min conversation with out even greeting us or asking for drinks. At that time we walked out to give another business in the area our money sense they have already taken our time. To the manger that runs this. If you are empty you might want to ask yourself why. read more

The atmosphere of the Galaxy Diner can't be beat! Old fashion route 66 Silver diner with pictures of all time celebrities all over the walls and shiny stools is really cool! The prices were excellent also. For seven dollars each I got the turkey dinner and my husband got a meatloaf dinner. He enjoyed his meal loaf dinner very much. I however thought my turkey was very salty and I barely ate any. If you're looking for route 66 vibe then The Galaxy is a nice place to go! read more

We went on a trip with my son and wanted to share The Galaxy experience with him. It was not the experience I expected. The place was filthy and as we were arriving the manager was leaving the bathroom zipping his pants....guessing he didn't wash his hands. Gross!!! There was one waitress and she looked bummed to be there. The manager was worse as he was looking up stuff about Will Ferrill's spring training that occured on the previous day. There was a bullethole in the window and a group of college kids talking about getting drunk and high. Another family with small child were present to hear all the cursing and inappropriate behavior....the manager said/did nothing. Turkey sandwich was weird tasting and didn't look fresh... Food was a 3/10 service 0/10 atmosphere 0/10. Overall it was awful.....dont waste your money. read more

It was very disappointing. I had come there before this past time and it was very good and good service. However this time it was completely the opposite. We only saw our actual waitress once, and that was when she took our order, we had someone new come each time when the drinks and food were brought. I ordered the pancakes and i was extremely disappointed, my pancakes were completely raw in the middle and they were cold by the time I got them as well. My friends food was extremely cold as well by the time she got hers. When we were done we had to hunt down our waitress to get our check. After complaining to the manager who was working we didn't end up paying for our meal which was probably the only positive part of our experience. read more

These people need some customer service training big time! Rude as can be, you could tell EVERYONE there hated being there and it showed! Will not be going to this place again! read more

Don't do it! Rubber meat and non cooked fries. We live in Flagstaff and try to eat here every 2 years or so. Not because we like to punish ourselves but because we like to give establishments another chance at a later date. Not any more! Over the years we have tried to eat at the Galaxy Diner several times....those days are over. Dirty restaurant and nasty food. Too bad because it does have potential. They stay afloat because we have enough one time tourists looking for a slice of Old Route 66... do yourself a favor and go to Mike and Rhonda's or the Down Town Diner instead. Trust me, I live here. read more

Wow talk about going down hill. This place used to be great, but I guess that was years ago. Today however was truly the most disappointed Ive ever been in a restaurant. First of all the place is disgusting, I have never seen a restaurant this dirty. We all had problems with our meals. Sad - we used to love going there. Looks like they aren't hurting, because of all the tourist bus trade. Rachael was our server and was very good though. read more

Last time I was there (June 10, 2016) a cockroach literally ran across my thigh while I was sitting at one of the booths near the door eating a milkshake. It's always felt like the cleanliness factor needed improvement, but now I know I will never, ever come back. They should probably be closed down. read more

I love coming here with my friends and family! Food is great and their shakes and malts are some of the best I've ever had. I would recommend this place to anyone looking for good old fashioned diner food and atmosphere. read more

Hands down, the worst food I've ever eaten in a restaurant. I got a chicken fried chicken dinner. The 'mashed potatoes' were cold and a little hard around the edges, and the 'veggies' were cold and soggy. Obviously, everything had come out of a box or a bag, and was dumped in a pot of boiling water. The service was really good though, and it was cheap, so we didn't lose a whole lot, just about 45 minutes we'll never get back. The whole thing was kind of funny, really. I've never had food so gnarly. I cannot recommend this place, although maybe the desserts are okay. A lot of folks where eating desserts and I can't imagine you can mess up a milkshake too bad. read more

Got breakfast here twice during our stay. it had three things I love. Awesome retro decor. Strong coffee. And good blueberry pancakes. Add in the smiley service and I have no complaints. read more

The only reason for 1 star is the waitress. She really was trying. The name galaxy fits because it takes a fuckin lightyear to get your order, then it's cold to boot! This place sucks balls and whatever you do, DO NOT GO HERE!!!! YOU WILL REGRET IT. It gives the word diner a black eye. read more

This place is just decent. As a vegetarian I ordered the blue moon burger but with a boca patty, my boca patty was very very pale, so it did not look appetizing. I cook boca burgers myself and they look more appealing than that. My burger was okay, but just okay. The fries were good. My friend got meat burgers and they said that their burgers were overcooked. read more

This place is totally retro cute! We only ate breakfast here, but it was good, and the coffee was really good! Super cheap deals we ordered right of the window painted specials. I had French toast, eggs and bacon, all very good. I really wanted the tshirt my waitress was wearing, but they only sold a different one. Definitely has a sweet Route 66 vibe. read more

I had the "Hank". It consisted of three bland, overcooked scrambled eggs, premade chicken fried steak, and some sliced seasoned potatoes. The potatoes were chewy and tasted like they were made several hours earlier. I also had the biscuits and gravy. If I have to eat another "bisquick and water" biscuit smothered in packaged gravy I am gonna go postal in AZ. Why cant people here make real bisuits and gravy? My friend had sausages that were quite tasty, and the pancakes were decent too. That's about it. The art of the all American diner has gone awry. You might get your kicks on route 66, but if you eat here you might get sick on route 66. Not recommended. read more

very fun, traditional decor. lots of stuff to look at and keep your interest. service was mediocre and we were only one of maybe 5 tables in the place. the food and coffee were good though. the potatoes were really good and the eggs were cooked to perfection and good prices. read more

Wow, are the malts and shakes great! We ate at the counter because the dining room was full and saw other drinks being made. The floats look delicious! I had a bacon burger, he had a turkey sandwich minus the bacon. Both were tasty- and the fries were great but we were stuffed! Will come back again! read more

Stopped in here with my daughter while I was visiting Flagstaff. We were told this was the place to go. The atmosphere was great, the staff was friendly and helpful. I had the green chili burger and the burger was filling but tasted only ok. The onion rings were crispy. My daughter had the bacon burger. She liked her burger and said the sweet potato fries were nice a crispy. read more

Decent. Took forever to get seated and to get a drink order in. Food was okay. Gets the job done if you're hungry. Only 2 servers for the whole place. They hustle their butt off but still, you can tell it affects the service. read more

Missin' those old school diners? Route 66 1950s diner, right here! The decor throws back to 1950s pop culture - the walls are covered in old photos of famed stars from Hollywood's Golden Age, the booths are red vinyl and the food is classic Americana. They serve breakfast all day and dinner starting at 4pm (hot meatloaf diner dinner anyone?) While I had hoped for a hot Turkey open faced sandwich with an ice cream scoop of mashed potatoes on the menu, I feel they have what you'd expect from a 1950s diner pretty well covered. The food is pretty basic, nothing spectacular, but sometimes it's all about nostalgia. read more