I had a great experience at Del Haven Auto Repair. After a dealership told me there was an issue…read morewith my inner tie rod, I brought my car here for a second opinion. The team at Del Haven took the time to thoroughly inspect the vehicle, drove it, and put it up on the lift--only to tell me, honestly, that there was nothing wrong. I truly appreciate their integrity and professionalism. It's refreshing to find a repair shop that prioritizes honesty over unnecessary repairs. I'll absolutely be returning to Del Haven for future service and highly recommend them to anyone looking for a trustworthy and reliable auto repair shop.

George recently did an inspection and maintenance on a pre-owned Lexus I was purchasing. He was…read morehonest and efficient. I had such a good experience with him that I brought my 21-year old Honda Accord to be inspected. George found several issues with the car and was quick in contacting me. He was then able to do all of the repairs in order for it to pass inspection. Reliable and trustworthy!

I called and explained problem with my daughters car. Dash Light indicated low tire pressure. Most…read morelikely a very slow leak. Appointment was scheduled (very soon) The tire was repaired with a fair cost. Bill C Jarrettsville MD

As anyone who follows/reads my reviews on Yelp or Google, you know that I am hyper-critical of…read morecustomer service, quality & value. The Pep Boys location on Baltimore Pike, Bel Air, MD, really-nailed BOTH! Mgr. CJ Herron & Svc. Advisor Julie Ament were both ACES. Brought my wheels for tread wear warranty on new vehicle Michelin tires. They examined my tires (tread, dry rot, etc.) and wrote up a report for Michelin which was accepted for pro-rating. Subsequently purchased new tires and alignment from Pep Boys, which had CJ picking up and delivering my vehicle with its new rubber. Great job! Highly-recommend these folks and location.

My car was sounding funny when I put on brakes. I was able to get a 6pm appt at 5pm. They had it up…read morein the garage in no time. Diagnosed it. And then able to fix for what I feel was reasonable price. And I was all ready to go in about 45 mins! I'm so thankful! The man explained the problem to me and showed me on my car which I appreciated. Highly recommend!

I was sent to this location for a car alignment. A young gentleman named Daquan had answered the…read morephone when I called to verify my appointment and he was the most pleasant person I have encountered when seeking these types of services. When I arrived for my appointment, he had a pleasant smile and beautiful personality. These are the type of people everyone needs to hire. You keep being great Daquan!!! The waiting room isn't fantastic but I didn't mind because of the service.

Answered the phone right away, super honest, was able to help up front when another Firestone…read morenearby gave me the run around. Adam G was had unParalleled competence and expertise on my rare vehicle. And they were able to get my tires from another store. Will be giving them my business in the future!

Had a slow leak a few weeks ago. They fixed my tire in just a few minutes. I was also looking for a…read moreprice to replace all four tires. Great price and the service writer told me that a sale would be starting in a few weeks so I could save more $! When I came in for my tires, I asked them to check the brakes. They did and told me that they had some life left in them. Appreciate them not trying to get me to do unnecessary work. I had been told by the dealer ( had a recall to have fixed) back in the winter that I needed all new rotors and pads plus so much more. Obviously the dealer was doing the usual scam to get a woman to think she needs extra work! Thank heaven for this firestone dealer. The staff are so nice, pleasant and honest! I plan to keep coming to this firestone for my auto work!

Justin at Firestone delivered exceptional customer service!!…read more I had an outstanding experience at Firestone thanks to Justin. From the moment I walked in, he was incredibly friendly, patient, and professional. He took the time to clearly explain everything about my vehicle and made sure I understood my options without making me feel rushed or pressured. What really impressed me was that Justin went above and beyond to help me save money. He helped me find a coupon and took the time to explain the promotions they had going on so I could get the best value. Great customer service is hard to find these days, and Justin truly stood out. Firestone is lucky to have someone like him representing their company. I will definitely be returning to this location because of the excellent service I received.

This review reflects my mother‑in‑law's experience (and our family's) after more than ten years of…read moretaking our vehicles to Firestone Complete Auto Care on Hoagie Drive in Bel Air, MD. After this most recent visit, that long relationship is over. The trust she had in this location has been completely broken. An A/C diagnostic was scheduled three weeks in advance. When she arrived, she was casually told the A/C technician "would not be coming in." No courtesy call, no attempt to reschedule, no acknowledgment that the entire purpose of the appointment was to fix an A/C system that was failing. After rescheduling, they kept the car for five hours and then claimed the repair was complete. John, the current store manager, told her that a full A/C kit was needed and had been installed -- and charged us for the entire kit. A second Firestone location later confirmed the truth: the kit had only been partially replaced, and the A/C still blew warm air. The shop kept the old condenser (see photos) in our vehicle even though the kit provided a new one. That is not completed work. It is negligence. The pattern is impossible to ignore: constant upselling, disorganization, poor communication, and now outright dishonesty -- led directly by the store manager. After years of loyalty, this is how they chose to treat a returning customer. We have filed a formal complaint and are requesting a refund. We are also sharing this experience so others in the Bel Air area don't go through the same thing. One star is generous. Zero would be more accurate.

When fixing your car can be an expensive surprise. This…read morelocation makes life a little bit nicer and easy to deal with. They took my appointment and got me In very quickly despite being very busy. I dropped the car in order to give them the time they would need to inspect it. They called me back up later on and explained to me with great detail and found all my issues. What a trust worthy place to go. They even took pictures of the broken parts I had. Price was to be expected for today's market but they made it worth it with the care that i recieved.

NTB on Blue Spruce Dr Bel Air MD…read more Staff is unprofessional. Money is tight right now so I had to go with a cheaper tire this time around. Gentleman at the front desk replied "you know this is a huge downgrade from what you currently have"? To which I replied if the tire is that bad maybe you shouldn't sell them. All the reviews and research I did online proved that this was actually a good tire and are just cheaper because it's a newer start up company. Won't be visiting this location again.

Recently purchased tires from Mr. Tire in Bel Air MD, Had an issue that needed corporate office…read morecustomer service, although located in NY you can not reach the corporate office and only get overseas call centers that are useless, horrible customer service, will never buy tires from Mr Tire again. Mr Tire responded to the above post by providing the same overseas telephone number that service. It's a shame how bad Mr. tires customer service has deteriorated over the years.

I have been to the Mr. Tire on Baltimore Pike in Bel Air on numerous occasions to service our…read morevehicles. The service has been exemplary! The prices are very competitive and the customer service is outstanding!! I cannot say enough about the store manager, Daquan Goode. He is the best! He is personable, friendly, highly competent and a pleasure to work with!

Worst place to even get serviced at. Took my car here for an oul change, took them 2 hours and i…read morehad to keep asking where my car was at. They came back with the car, didnt even wash it and i left without paying a dime.

Worst experience ever. DO NOT GO HERE. Came ready to buy a used car, had an appointment. Drove 3…read morehours and the car was dirty, never detailed and they expected us to wait while they detailed it and offered excuse after excuse.