I have ordered from Galls catalogs since the 90's and have also been a customer at this store. I tried to return some pants that were still sealed in their original packaging and had all tags still on them. I was outside their 90 day return policy, and they would not make an exception. Even though I have never made a return before, and have probably spent thousands of dollars with them. Well, they definitely lost a good customer! read more

Galls - Sacramento - The brand new pants I tried to return - Uniforms Near Me - Sacramento, California

They advertise same day embroidering and I brought in a shirt on Tuesday to get some patches put on. They said it would be done Thursday or Friday. I said I would need it to be in a Santa Parade to hand out candy to kids. They said they would be able to get it done. I call in Friday afternoon asking for an update and they yell about 50 times about waiting for a notification and said they could no longer provide an estimate as to when it would be done....? Guess I will just wait for the notification.... Velcro prices also seem very high and the receipts are impossible to decipher. Wish there was another place to go - and you have to get there during the week during work hours. read more

You would think they'd be more on top of their orders given that they deal with first responders who put their lives at risk every. single. day. It took them months to get back to my boyfriend about his bullet proof vest. Then they delayed his order even longer for a multitude of excuses. Terrible customer service, even worse sense of urgency. Don't buy here if you want your stuff within a decent amount of time. Or ever. Also, so fricken pricey. Buy some adhesive Velcro and stitch your last name on a piece of fabric at Lids for a portion of the price. You'll probably get it done faster too. read more

I love coming to this store, they have a great selection of items, great customer service, always helpful people, and if not they help find solutions and quickly! Diana has always been extremely knowledgeable and over the top helpful, she's always ready to help with a smile on her face. Thank you Galls of Sacramento and Diana! read more

Expect horrible customer service, unreasonably long waits, rude treatment, and condescending behavior. Galls Corporate should take a close look at this shop and read all these negative reviews. They've lost my business for good. read more

I had an excellent experience today! Erica at the front desk was an absolute sweetheart! She helped me get the right fit of clothes that were as cheap as she could get for me! (Yes it's going to be expensive no matter what, but I appreciate the understanding and helping a young gal out!) she was hyping me up the entire time and congratulating me on my new job! Do be warned, this is a card only place, I don't know beforehand, no big deal. But she said to rush home and call her right away, and she'd take a card over the phone. She was waiting for me, since I hit some traffic and called the store like 10 minutes before they closed, and she picked up right away and got my order in! What a great experience! Thanks Erica! read more

I was brand new to getting a uniform and was nervous. I went in and was helped almost right away by Theresa. She worked with me to make sure I had exactly what I needed, as well as knowing what I needed for the department I was hired by. It is on the expensive side, but that's to be expected for what was being bought and the work done. Y'all got yourself a repeat customer for sure! read more

Great staff!! All support nice. They helped so much with getting my patches in time for my deployment! Definitely recommend

Erica and Dianna are the best! I have been coming here for ten years, and have always been extremely satisfied with their customer service. Galls-Sacramento is the best! read more

I don't get all the bad reviews for this place - but then again keep in mind I think most people only come online to complain. I've been going to Galls since 2018 and I've never had a bad experience with them. They've always done a good job tailoring my uniforms & have had them ready right on time. I think they've had some new staff recently & their customer service has been top notch. I believe a few years ago they had kind of a grumpy guy who used to work the front desk but I don't see him there anymore. The new front desk staff is very friendly. I recently changed my last name & needed all new uniforms/new embroidery. Galls gave me the fastest time estimate to get that done compared to other local uniform shops & had my shirts ready for me on time as promised. I had tried to go to Curtis blue line & they quoted me 3-4 months just to get simple embroidery done. I live closer to Curtis blue line but I will continue to make the drive to Galls because they get things done in a timely manner. Not to mention they actually answer the phone - I tried calling Curtis so many times & no one ever answers the phone? read more

Forced to go here because its who the academy uses. They NEVER answer the phone. Items take way too long once ordered. Waited for a shirt for 15 weeks. The front desk is rude. The seamstress in the back is friendlier. The credit card machine continually doesn't work for people, my bank looked into the issue for them, It has to do with what address they are using for orders. You think they'd fix the issue. They know people are required to use them, so they don't care & so their attitudes suck. read more

This place is terrible. Been standing an hour in line waiting to pay for my items and still has 6 people in front of me.

Why are you closed on the weekend. People work during the week. How do you expect to serve people if you are closed. It is bad enough that the service is horrible and now there is no service. How I miss Sacramento Uniforms. read more

Jenni was very helpful. We came in at a very busy time and she was quick to help us with trying on tailoring. She was also helping about 3 other customers at the same time. There was some confusion with check out but once she realized she was quick to help us. Tia and Diana were also very helpful in making sure everything was as correct with the uniform. We drove from Reno to purchase the uniform because our store didn't have what we needed in stock. Jenni made sure that all the alterations were done while we were there so we didn't have to worry about driving back to pick up. We will be back here for future uniform needs, the staff was all very nice and helpful. read more

Horrible customer service and rude. It didn't used to be this way. I noticed a change in the customer service about 5-7 years ago. I have been a customer at Blume before and have been purchasing uniforms and accessories for 30 years. The staff was friendly, welcoming, and called me by name. Now they barely acknowledge your existence. read more

Stay away! They were the shortest line at my academy but I heard they're ok. But hearsay is no-say! When they took the measurements I told her I'm a female when she put male. The next time they came they gave me a male shirt and asked me if I wanted the female! Well of course I do! My next issues were my pants. And the shirt was long. Even though they said they hemmed my pants they still looked terrible but I let that go. Each issue I had to waste my time going back every week until I got it right. I let the whole thing go until I got the bill. They were already about $20 more than other vendors. Only difference is they put it in a bag other dry cleaners have. But they charged $15.99 in shipping and handling! No other vendors did that. They didn't even say they would charge that! Not only did they waste my time and messing up everything, they'll rob you of every penny. Luckily I don't live in the area and need to go here. Such a disappointment and waste of time. read more

Stop and go to Curtis Blue Line or shop online. I have gone to this place multiple times over the last eight years. Every time has been a problem with them staff. From when I was in the academy and the lady that was in charge started yelling at me while I was waiting for assistance. I asked what I did and she said I was in the way. I apologized and felt like a fool for being in the way. Forward a few years I stopped going in because of that experience. i began ordering everything online and went to a local tailor instead. I decided to give them another try when I went in looking for a plate carrier. I asked for help multiple times and was brushed off. I eventually asked another person behind the counter and they advised that I could not be helped due to them being so busy. Forward to more years. i happen to like point blank and UNFORTUNATELY my department only uses this place or Curtis Blue Line. Well I went in to this atrocious place once again because I have a Point Blank carrier. I ordered the vest on April 2, 2022. I called today because the woman advised it would be 6-8 weeks. I was curious and wanted to inquire about it. The woman advised that I ordered it on May 2, 2022. I was irate. She said that is what our computer says so that is what you did. No I came in April when I received my ticket to purchase. I have been out a vest for two months and now I am looking at another month. It was the same woman that I deal with every time and she is horrible. Diana is her name. She has been there a long time and should not be in a place dealing with customers. After this vest I will continue my business with Curtis Blue Line. I am an idiot for going back. Zack T. read more

This business has exceeded my expectations every time I have gone there. I had some uniforms that I purchased online and the staff cautioned me that the shirts I had were not the correct model (rightfully so). With direction from Teresa, the staffed rushed ordered me the shirts I needed and it came within a few days from Kentucky (if I remember correctly). I had about a dozen uniforms that needed to be tailored in a short time frame and Melinda helped with all of my alteration needs; ultimately putting me at ease. I can't believe how many times Melinda has come through for me with my uniform needs. I recently had my dress greens (that I purchased a while ago) and needed to get them hemmed, tailored and basically, the "works". Diane saw how much altering would need to be done (basically a 100% customized class A jacket) but she reassured me that her sister Melinda could work magic with the sewing machine. Sure enough she did and I picked up today. I couldn't be happier with my uniform! Thank you so much staff and you guys better not let Melinda go! She works magic with the sewing machine back there! read more

This was usually the uniform store I always went to. Until my last experience, when the woman sizing me stated to me "you need to go one pants size up you wear your pants too tight" after asking her why it's any of her business what size I wear, she continued to go on about how I have a "wide butt" and need to wear a bigger size. Then when I expressed my issue to the woman at the register, she showed no care for my issue whatsoever and blamed it on the fact that the woman sizing me was "Asian" and "didn't know what she was saying" sadly I will never return to this store now. read more

I called on Friday to check on my order status. It's been 3 weeks. On Sunday Nov. 28th, I went down to the store and order stuff and ask if they can ship it to my house. The big lady said it would cost for shipping. I told her that they always ship free to my house. I always buy over hundreds of dollars worth of products. So I told her, it's okay. I will come pick it up. Please let me know when them items arrive. 3 weeks later I called and it's the same lady who helped me 3 weeks ago. She put me on hold. 10-15 mins later she told me that she'll call me back later that day. I told her okay and thank you. She never called me back and I am still waiting on my order. Next time I will be doing my business online or another store or business now. This is not good for business. I also have a business to run. So now I am short supplies for my team. read more

Very Nice and provided me with excellent service. I'll definitely be using Galls again!

Diana is definitely the rudest person to deal with. She has no customer service skills what's so ever. She had the audacity to raise her voice at me, sigh, stomp off, and use profanities about me to her fellow sales associate. Yes, I could hear you Diana since you were couple feet away from me. Take your money somewhere else where they treat customers with respect. read more

I am currently deployed during this pandemic and for the foreseeable future all of the personnel on base are required to wear masks. Thanks to Galls Sacramento my whole squadron and I have masks to wear that are breathable and comfortable even in 117 degree weather. We want to send a huge thanks to the store manager Theresa for sparing the time of your employees to help us. And thank you to Diana, Melinda, Emira, Lita, and Lee for hand making every single one of these masks. All of you went above and beyond to help us continue to serve our country in this crazy time. Because of you our deployment is a little bit easier. Thank you for personally donating these masks and for all your hard work. read more

Galls - Sacramento - Uniforms Near Me - Sacramento, California

Worst customer service. Even the manager does not seem to understand what good customer service is. Ordered a vest that already takes 6-8 weeks to receive. It's been 2 months so I called to check the status. The manager stated it was only ordered 1 month ago so I said no I was in there 2 months ago and her response is well that's not what the computer says. So they waited a month to order a special order item and have nothing to say about it other than oh well just wait. read more

I should have taken the hint with their 3/5 star average reviews. Well, their customer service is atrocious. They are unhelpful. Won't even contact Safariland in regards to an order I placed a few months ago. They just simply refused to. Claiming that they do not respond to their emails. Kind of crazy when I called Safariland myself and in 3 minutes time, was on the phone with an employee who said they can easily check order status, modify, or cancel orders. Safariland stated they needed the order number from Galls, and Galls refuses to give me the order number so I can do the footwork that they are refusing to do. Won't be shopping here ever again. And I will let my entire department know to avoid them as well. Excellent way to bury a business that relies heavily on word-of-mouth. Diane and Theresa were the two who attempted to mislead me and avoid doing their due-diligence. read more

I was told they no longer carry the uniform shirt I needed in women's s I had to get the smallest size in men's and pay an extra $40 a shirt to get it tailored to actually fit. I got two sets one class A and one class B, both tops needed to be long sleeve due to my tattoos. I get home and realize they gave me two class A pants when I needed one class B. Tried calling and no answer as far as returns go. read more

Visited this store twice and both experiences were horrible. The customer service here is the reason why I will not be going back again. Seems like they hire people and give them little to no training about the basics. The cashier took 10 minutes to check me out for 2 name tags that were made in 5 minutes. She kept having outbursts in front of me and sighing under her breath at her computer. Then when she finally "got the thing to work," she asked me if I was paying with cash or card. I told her cash, and without even listening to my answer she tells me to insert my card... Ugh. I gave her cash and some change, and she couldn't even count the amount I gave her correctly. The most frustrating part about this was that there were two other employees that seen how frustrated I was getting, but did not decide to help the cashier figure her stuff out. I will not be returning and do not recommend this shop at all. read more

The worst. I was really hoping Galls would fix all the things wrong with the previous Blumenthal at the same location- it hasn't. Same old staff, even worse issues. I came in to buy boots- I hated the 5.11 boots I bought last time so I wanted to try something else- nothing in the store in 11.5 or 12. Really? It's a super common size. Then I'm asked "well did you try the catalog". If I wanted to catalog shop, I wouldn't have come in here! I started to buy a new uniform because I needed one then I remember all the past problems I've had with the same folks here. NOPE. I'm waiting for the new place in West Sac to open up. They can't possibly be worse than Galls. Do yourself a favor and avoid this place. One last thing Galls- that sign in kiosk made me want to walk right out. I come into the store. There is nobody else there, but I'm told I have to "sign In " before they can help me. How about NO? read more

I have been to quite a few different uniform stores in past years and this place has some amazing staff. The seamstress has gone above and beyond taking care of my uniforms on the spot. The sales staff were very helpful with information and helping me find what I wanted. Originally, I was only going to give 4 stars because I agree that the store doesn't have everything but staff are willing to purchase items they don't have in stock (or sell) and have them items shipped. All in all, Ive been to quite a few places that lack quality customer service and it's refreshing to see a business that cares about the quality of their customer service. read more

After some confusion on store hours and the arrival to The Galls in Sacramento, I arrived and missed the store closing by 1 hour. Thankfully the store Manager Ericka was great about follow up and called me about my pants she had put on hold for me. Since I did drive 2 hours to find the store closed, Ericka and one of the other Managers decided to take care of shipping and a discount!! WOW what great customer service.Thanks again and I will be back to your store before closing time. read more

Got my uniforms for academy and Theresa was awesome. Fast service, considerate and they seemed to be on top of exactly what i needed

I ordered uniforms over the phone, after 45 minutes of talking with customer service I was told I had to contact my local store directly and order through them. I called my local store to order the uniforms, the lady acted like I was asking for something she has never heard of. I don't want to come down there twice; once to order and once to pick up. I've ordered over the phone before with no problem. I liked the other store better, I could order exactly what I need/want online without having to talk to any of the rude employees. I received a notification that my uniforms were in, when I went to my local store to pick them up the store was closed all day on a Wednesday for inventory, no notification was posted on their website. I dread ordering uniforms. read more

The staff was SUPER friendly and helpful! Hemmed and altered the uniform I was buying within 10 minutes and for no extra charge. I have no idea why their rating on here is so low! read more

Called ahead and asked, "do you have Sacramento Sheriff sergeant chevrons?" Yes, we have plenty. I leave immediately (30 min drive) and arrive at galls. I give them my shirts (already have sac sheriff patches on them) and ask for Sacramento Sheriff sergeant chevrons. Nice lady rings me up and tells me it shouldn't take long. I wait about 30 minutes, not too bad. They bring out my shirts and they have the completely wrong patches on them. I say, ummmm I need Sergeant chevrons. I'm told, oh sorry we are all out of those. Absolute joke read more

I am a Security patrol officer and this is the only place I get my gear. I bought a Baton and Baton holder a couple of weeks aga and it was missing a piece that holds it more securely to my duty belt. So I went in and talked with them to see if they had any replacements. I was willing to buy one If they had them. Unfortunately they didn't. Instead they replaced the entire holder for me and didn't give me any kind of hassle about it. Awesome customer service every time I go in there. If they don't have it In stock they will order and even send it directly to your house. read more

This place is called Gall's. It has the worst customer service I have ever experienced. When I came in to buy a badge clip, the staff was extremely unwilling to help. I had to ask several times for direction on where to find a certain item and the help received was half-@$$ed! Then a week later I came back to return the badge clip and the woman at the register was servicing a customer before me. This customer wanted to do a return. but apparently didn't have a receipt, so the cashier pulled up all previous transactions through the customer's telephone number and the customer and cashier went through it line by line to check if this was their item. This took for-goddam-f****** ever and the whole time there were other staff members, kinda standing in doorways, or around the other area of the shop. I went over to ask the staff standing in the doorway to a back room and he said he couldn't help me at the register and that I would just have to wait. So I continued waiting... the cashier at the front didn't bother to call for back-up, or ask if I just had a quick return to do. She didn't even bother greeting me at the least to acknowledge that I was waiting there! Even after I did the return and was leaving, she was still assisting that customer with finding the transaction to do the return that the customer needed. While it's appreciated they put in the effort, it's also important to note WHEN is appropriate to be putting in such effort! Pay attention when other customers come in and call staff from the back to come assist them if you can't! I won't be coming back ever again. read more

Boy, if I had a coupe of million bucks, I would open up a uniform store and the motto would be, "Where customer service comes first!" and watch this place go out of business. I would love to see online ordering- pick your employer, your size, uniform type, extra patches, embroidery and pick it up in 5-7 days. Unless you want to slim down your sleeves to show off your man guns or have the sides sucked in, why not? It is 2017 right? Once upon a time in Sacramento, there used to be competition among the uniform stores. There was Butlers, Command, Sacramento City Uniforms (used to be by JERPF but maybe now in EG?), Blumenthals, this place (before it became Galls) and few other smaller places like the one that was at McClellan that I can't think of right now. Now there's just this place and when you have a monopoly, there is no reason to care or have any customer service. Now I know why the feds sometimes don't allow companies to buy out their competition to become bigger companies- to protect the consumer!!! I went in recently on a weekday morning looking to unwillingly part with some of my hard earned and twice yearly uniform allowance $$$ on a few new sets of uniforms since my old ones are falling apart. There were about 6-7 employees working and most of them were in the island milling about. No one was on the floor and I was not greeted or even noticed. I walked around for about 20 minutes, browsed and left. No employee asked me if I needed help or anything. I probably could have walked out with a few pairs of 5.11's and Danners not be noticed. Reading the reviews here, I had to chuckle and smh. It's hard enough spending $$$ on overpriced shirts and pants that probably cost $10 to make in China and is on sale for $70-$120, but then to add poor service to it is just wrong. When you step onto a Mercedes or Lexus lot you shouldn't feel like you're stepping onto Paul Blanco's used car sales lot right? The reviews here are true because I hear so many other exact same complaints from family, friends and co-workers regarding the horrible customer service. The poor reviews are from not trolls, haters or competitors (there is none and that's the #1 issue IMHO). I really wish management would get a clue but when you're the only shop in town, what do you have to lose? read more

First, my experience: I have been shopping at Blumenthal's and Sacramento Uniforms since 2013. I was there when they were bought out by Galls, and during the merger into their current location under the Galls name. Throughout the entire process I have had several terrible experiences shopping for uniforms and equipment. HOWEVER, management must've been reading their poor reviews and making some changes. These last several times I have been in I have had a wonderful experience. Galls implemented a check- in system so that each customer is attended to in order and in a timely fashion. Employee attitudes have greatly improved and as a customer I feel appreciated when I go in. I haven't tried to have any alterations done recently, so I can't speak to turn-around time. Inventory is still somewhat limited due to space constraints (thus only 4 stars). read more

This place is a fucking joke there's no way in hell I would ever buy a thing from here. Even after being advised not to bother with this new location, I've given them two shots and they failed at both, miserably. From the moment you walk in you notice the customers standing in line who appear to have been there for hours the frustration is written all over their faces. Nobody greets you when you come in nobody or even acknowledges that you're in the store and there's not one single person willing to help. The employees walk around like zombies they won't make eye contact they won't stop to help you or answer any questions they literally are just standing around walking back-and-forth from the back room to the front counter. The lady at the front counter which seems to be the only one trusted on the register is an older Asian lady who is beyond slow at the register. I was in there for 25 minutes and asked for help but was ignored after waiting around I decided to leave. It's pretty disappointing because I used to get all my uniforms from Blumenthal now that they've merged with this company all of the knowledgeable and friendly staff is gone and they have compressed the two businesses into a tiny location where nothing seems to be organized and there's absolutely no structure. I also want to make sure not to leave out the parking which is a 10th of the parking lot size that was at Blumenthal. From what I understand a company in New York made this corporate decision it's unfortunate that they didn't do research or look at the buildings prior to making such an poor judgment call. I'm ordering online. Sorry but you have Lost my business indefinitely. read more

Not open at least one day on the weekend....some of us don't live close and only have the weekend to go.