We had just come from shopping at Alo in the plaza, where we unfortunately felt watched, unwelcome,…read moreand as though the employees were annoyed that we wanted to try on several items. Walking into Lululemon afterward and being helped by Suzie was truly a breath of fresh air. Suzie was incredibly warm, patient, and genuinely happy to help. She repeatedly brought both me and my girlfriend different sizes, styles, and color options without ever making us feel like we were asking for too much. She never seemed frustrated or inconvenienced. She was open, attentive, and enthusiastic throughout the entire experience. There are several activewear stores in this plaza where we could have spent our money, but the customer service at Lululemon made us feel so much happier and more confident purchasing there. The store itself was clean, organized, and had a great selection, but Suzie's exceptional customer service is what made the biggest difference. She completely turned our shopping experience around, and we are so grateful for her help!

Pretty nice employees, I'll say I was a bit nervous going in reading the other reviews…read more I tried on some clothes and a nice girl helped me out, didnt end up getting anything because I didn't find anything I absolutely loved but I'll be back in the near future to check out their bags and keychains Good selection at this store for men as well

I was provided excellent service on a recent shopping trip! I selected a holiday gift but the…read morestore did not have the size I needed. The salesperson offered to look it up and order it for me from online. I did not know this service was available. I was happy to be able to get the item that I wanted. It was received a week later. Great service during the busy holiday season.

I was in the area so I came in to take a peak. There was an additional 70% off sale sign in front…read more I tried on several things and decided to purchase a few. The cashier was friendly and I was on my way. When I arrived home I realized that I hadn't been given the correct discount on my purchase. I called and the same cashier answered the phone. I explained to him the discrepancy and he apologized saying, "my bad, just bring the receipt next time you come in and we will take care of it." I'm used to J Crew's usually great customer service so I didn't think about it. Fast forward a week, and I returned to the store. I walked around the store and shopped a little more. I tried on a few things that didn't work. As I was walking around I spotted a pair of shoes I really liked. I tried them on and decided I wanted them. They were marked down and in an area where there were additional mark down on sale item signs. When I got to the counter, I explained the situation with the previous cashier and the woman (Krystal) at the counter said to me it was not on further sale at that point and she stated the day that sale started. I pointed out to her that that was the day that I was there and it was on my receipt. She begrudgingly agreed acting like I was in the wrong. She then rang up the shoes which came up as a higher price than originally marked. When I questioned her about this, she said they were not on sale. I had to physically show her where the basket was that had the shoes in it and she still did not want to give me the sale price. There were multiple shoes in that basket, including another pair of the ones that I got. It was one of the strangest most disappointing interactions I have ever had in a retail store. It felt accusatory, as if I was trying to pull a fast one. I'm not sure what the issue was, but I won't be in again anytime soon. If I do decide to return, I will throughly check my receipt before I leave and you should too

The girls who were working made my shopping experience really nice. They have a big intimates…read moresections. Not as big of a store but definitely worth a visit. Really cute bag charms and accessories for your hair. I'd come to this location again because sometimes I don't want to wait for the online orders Definitely a good spot, just wish it was nigger with more of a selection

It's nice to have a free standing Free People store in the area, but it's not as big or well…read morestocked like the ones at the mall. I've never bought anything from this store because they usually don't have the size that I need or the item that I want but I do use them for returns that I buy online. My advice is that if you are looking for something in particular that you call them first to see if they have it before driving there. If you are just going there to browse then it's fine.

Always love this store! Great basics, smaller location and easy to shop. This store is always so…read moreclean and organized and the staff are always helpful and know where everything is. My go to for last minute items.

I will never be attending this Cotton On location again. I was walking around this Cotton On store,…read moreand noticed a worker following me. I had a hair clip in my hand, that I was thinking about buying. After my friend and I were done looking around, I set the claw clip down and walked out. The worker chased us out and followed us accusing us of stealing. We said we didn't take anything and I'd show her where I set the clip down. This lady was beyond angry and rude for absolutely no reason. I gave her the clip back, and she grabs it out of my hand and screams at me to get out. You just lost two loyal costumers today. great job!

Black Friday shopping. Very busy but I enjoyed the deal. Buy 2 get 2 free Levi's. I enjoyed…read morecoming here for my jeans. Staff was actually well prepared for the Black Friday crowed. I was impressed!

No complaints about the quality of Levi's clothing--it's consistently great…read more Just a small suggestion: consider using a cart when re-organizing or folding their items. Sometimes a picture says it all!

My wife and I visited this store to enjoy the fun experience of getting her some new clothes, and…read moresadly it was not enjoyable at all because of the awful treatment we were subjected to by the three staff members present that day. Some brief context: the store closes at 7pm on Sundays, and we arrived at 6pm. My wife excitedly picked out over 30 items to try on (17 of which we purchased). She was in the fitting rooms by 6:30 pm. Now, future customers deserve to know the details of this visit: The sales associate, Daniella, was semi-patient at best and lazy and 'inconvenienced' at worst. Whenever my lovely, polite and respectful wife asked for a different size, Daniella either said they didn't have it or would take a short walk to nowhere and return with a "no" answer, and this was the majority of the time. On one occasion, I said I would go look for the item myself since she wouldn't, and guess what, I returned with a smaller size that did fit and that we added to our purchase. By 7:20 pm it was obvious Daniella was frustrated that we were still in the store, even though my wife's "Yes" rack far outnumbered the no's, and all while she folded and sorted clothes. It wasn't as if she was standing at my wife's side, not at all. By 7:25 pm, after a shared look and an "omg" gesture with Daniella, Dalton, the cashier, came back to the fitting rooms and asked if we needed him to carry our purchase to the register, stating they were closed. My wife was visibly stressed from their urgency to get her out of the store, and she only had three items left to try on. I was furious. I reminded them not even restaurants worth a second visit force customers from their table and kick them out with to-go bags in hand. They allow them to finish. While my wife was completing her selections, Daniella, Dalton, and a woman named Rita performed what appeared to be their usual closing duties, like folding and re-racking clothes, and straightening up. They clearly had things to do while my wife finished choosing the items she wanted. Our presence was not preventing them from doing so. Once I politely but sternly told them their behavior was upsetting to us, their behavior became even worse. With exchanges of sarcastic glances between Daniella, Dalton, and now Rita, Rita stormed into the fitting rooms and demanded we go to the front to make our purchase. This is not an exaggeration on my part. Rita was spastic. This is EXACTLY what Rita did. The frustrated look on my wife's face was heartbreaking. I said to Rita "YOU HAVE NO GRACE" and "SHAME ON YOU" and walked away from her. Shockingly, Rita walked behind me and spewed her arrogant verbal vomit at me as if she was in her own living room, which clearly is her usual self outside of the workplace. I turned around to face her and said "Do not make this worse, do not speak to me another word." The final touch of this horribly failing team of three was Dalton's denying the likelihood of our being able to have a $200 blazer steamed to remove the wrinkles if we were to bring it in the following day, as I suggested, when they were "open" again. He said it wasn't likely possible, despite my mentioning the electrical outlet marked "Steamer" in red letters at the entrance to the fitting rooms. I saw it. We were at the register by 7:39pm to begin our $700 purchase, while Daniella and Rita continued their usual after closing duties. It became clear to me at this time that the three of them were doing the same thing the whole time we were there. In other words, they had already began "closing" before we even walked in the door. We didn't delay them whatsoever. The three of them did this while we were left to help ourselves, which we did. In summary, this was, by far, no comparison, the worst retail experience we have ever encountered, ever, anywhere, by any type of business. This Ann Taylor store is one to be avoided. The lack of regard for customers here is at a systemic level that can only stem from it being inherent within the people managing the place. Grade: Epic F. Stay away from this one.

Damn this Ann Taylor Factory store is like Medusa on the rock singing discounts and percent off…read morechords. They have a robust petite section, sale section and jewelry section. Everything goes on sale eventually but they only get a few of each size in some things so you have to weigh how much you want it. Service is good here. Sometimes aggressively friendly but I will take it over the silent droopy employees you can get any day. They do not take regular Ann Taylor coupons but you can use the rewards. They do not take Ann Taylor returns - pay or go to Fashion Valley.

The ladies working at this location are super nice and helpful. They totally went above and beyond…read moreto help me out it was really sweet!

I work a lot, so I truly cherished the time I took to have a wonderful evening taking my daughter…read moreshopping. I was especially looking forward to taking her to Victoria's Secret to get fitted and pick out a few items. We were informed the store closed at 8:00 PM; by that time, we were already out of the fitting rooms and at the register. The woman behind the counter was incredibly cold and appeared to be in a terrible mood. While we waited, a salesperson checked the back for two items that weren't on the floor. When she returned empty-handed, the manager, Veronica, suggested ordering other items online. We asked if we could quickly grab one item from the front that we knew my daughter liked, but Veronica flatly said, 'No, you're going to have to come back.' I asked if she was serious, as I was spending $150 and found it ridiculous that we couldn't grab one final item. She eventually told us to 'go ahead,' but with a lot of attitude. I was deeply offended to be treated so poorly, especially at the end of a nice outing with my daughter. We were never rude to her, and there was no reason for her to be so unkind.

This location opened in September but I hadn't had a chance to stop in yet. I was purchasing…read moresomething nearby so I decided to take a look. The staff was friendly and greeted me right away. They checked in to make sure I was finding everything okay. I found a few things I was interested in and tried them on. I loved one item. J.crew Factory is great for their basics but they really have a lot of cute dresses, skirts, pants and more. The quality is a little different from the non factory store, but I've still been happy with items I've purchased. There is definitely room for shopping at both. I went to the counter to make my purchase. The cashier was helping someone else so another employee came to help me. He was really welcoming, upbeat and helpful. My sale was quick and easy. I had a terrible experience at the San Marcos store and haven't been back since so I was a little apprehensive. After this visit, I will definitely return in the future. The service level is what I am accustomed to having been both a J Crew and Factory store customer for years. As an added bonus it's much closer to me than the other locations.

Had such lovely service at this new-ish outlet. Several employees greeted me with a smile, helped…read moreme with picking up my on-line order, offered me an opportunity to try on my items even though I'd already paid for them, and re-packaged my stuff for easier travel. The place was clean and bright and well-designed with nice-looking displays. I'll be back, and the service brightened my day.