Joel was professional and made me feel at ease when searching for a pre owned jeep. He walked me through the entire process while i narrowed down my choices. read more

Great and very knowledgable sales person, Rudy, was great. He knew most everything about the car. The dealership was very expeditious in making the process run smoothly within our timeline. Jose V the business manager was very kind, respectful and knowledgable about his end of things. Purchased a Forrester Wilderness and my daughter is really enjoying it. After a serious accident she is very relieved that she has all the safetly features available, great sight lines for maximum visibility and overall a nice sturdy car. read more

Great service! Very impressive facility and helpful staff. Don't hesitate to check this dealership out. I was able to test drive the Crosstrek, Forester, and Outback all in one afternoon and had all my questions answered, and was given a great deal! Very good service department to boot! read more

Came here for an oil change and a couple other requests on my leased Legacy. This Main Ave location is brand new and super clean. Service took a while (I waited a couple hrs total) but after the expected oil change wait they checked with me if I was ok waiting for the other services I requested. The guys were friendly and polite. Would come back for service again. read more

Recently got a Subaru here and couldn't be more pleased with the experience. Byeong was gracious and personable and helped pick out the perfect car. I never felt pressured. The purchase process was quick and easy and I walked out with a new car in a matter of a few hours. 10/10 would highly recommend. read more

We love our new Crosstrek! Thank you, Chris! It was a relief to work with Chris because he is personable, honest, and accommodating. Our situation was unique because of an accident and needing to wait on several factors out of our control before moving forward, but Chris helped keep things uncomplicated and stayed with us the entire time. A+ read more

I was in the need for a new automobile unexpectedly, and stopped by Garavel Subaru. I was very impressed with Michele Dall her customer service skills were outstanding from the time I walked into the dealership, and even after I left with the car that I needed. I would recommend everyone in the need of a automobile to stop by and visit Michelle you will not be disappointed read more

This dealership is very responsive to customers needs. I had the best new car buying experience with Gary Baumann in sales .

Conrad Jury and the Subaru team were exceptional in every aspect in dealing with a tricky repair on my 2021 Impreza. My safety was their top priority. I highly recommend Garavel Subaru. read more

I've been leasing cars for over 15 years from this Garavel Subaru. Gary B. has been a delight to work with. He is very professional, attentive to the details and very knowledgeable. This time we leased the all electric Solterra. He took the time to go thru all the features and made sure we understood everything about how to charge the vehicle both at home and at a charging station. He responds quickly to all emails and stays in contact after receiving the vehicle to make sure you are completely satisfied. I would highly recommend Gary B, and Garavel Subaru. read more

Gary B was understanding and efficient at making a reasonable deal on a new WRX for me. He was very communicative and easy to work with. Highly recommend Gary and his team at Garavel Subaru. read more

Michele was so lovely! I came in excited for a new car and left so happy to of worked with the team at garavel !

Work with Gary Baumann as your Sales Representative! He is the perfect combination of personable and professional. I had just been through a very bad experience with a car that I did not purchase from a dealer, and he listened to my needs and made me feel very secure with this purchase. He also made sure everything was in perfect order before signing the car over to me. A very positive experience and I would not hesitate to recommend him to everyone! read more

Gary was great to work with. He was able to get me a great deal on the car that I wanted and now love driving. I was able to make a deal and pick it up same day from him. Tom from finance was also a pleasure to work with and I didn't feel rushed or pressured to spending more than I wanted. it was a quick, friendly and professional deal. Thank you Garavel Subaru. read more

Marjorie helped with a complicated sale. It included at totaled car, a very slow insurance settlement, an out-of-town vacation and just to make at more difficult, two cases of COVID. She was there from beginning to end and her professionalism was very much appreciated. Joan & Jerry read more

I unfortunately had to revisit Garavel after only 8 months with my last car due to my 2024 Crosstreck getting totaled by a tree. I knew I had no choice but to work with Stephen who had brought me a fair price with my Crosstreck and did not play games or try to oversell me. I hope not to need to get a third card from Stephen or Garavel anytime soon but have sent my aunt and would have no fear to send anyone to get cars from Stephen or Garavel Subaru. read more

I worked with Marjorie who was easy-going and helped make the buying process pain-free.

Gary Baumann actually makes leasing a Subaru an enjoyable experience. He's very personable & knowledgeable. He explained all the new features of my new car, and introduced me to other members of the Subaru team. This is my third lease with Gary & Garavel Subaru. read more

I've been a customer since 2017. This company is just different. Also employees are amazing. I've worked with a number of people and most recently Anneli. They have always been professional. I've always felt like they're looking after me and my safety. This is worth it without a doubt one of the best customer experiences I've had with any company in the last 10 years. read more

Garavel Subaru - Car - Car Dealers Near Me - Norwalk, Connecticut

I just purchased my second Subaru Forester from Garavel. For both transactions my salesperson was Marjorie. She is wonderful to deal with and is, in all respects, a perfect salesperson. She is not pushy, is very informative and takes the time to listen and answer all my questions carefully. She is not your typical "car salesperson." As for the service department, it is wonderful as well. I've made several visits for routine service with my first Forester that I purchased at Garavel. There is never a long wait and the people in the service department are always courteous. I highly recommend Garavel Subaru. read more

Gary Baumann is honest, attentive, and found the perfect car for my daughter. He made the process of buying a car totally painless. BTW, this is the third Subaru I have bought from Gary. read more

I own 2 subarus, and have been to a few different Subaru dealerships for repairs and maintenance over the years, and have been very satisfied. Unfortunately the service department at Garavel Subaru has proven to be totally incompetent. Standards? Incompetence is the norm here. I write this review to warn others to avoid this service department. It is worth the extra drive to go elsewhere. Beware, you have been warned. read more

Good service and good car I bought my car from Garavel Subaru last month Good price and good car good service from Gary My car drive is good and everything clean I love it read more

Great, timely, efficient, Such pleasant front desk person in service center. Miguel I think.

Today my mother brought her vehicle for service and I have nothing but good things to say about her experience with the service department there. The service director named Danny and staff were very professional , they went above and beyond to make sure the issues were resolved on this visit which is a reflection of the great service provided. They thoroughly explained what was done with the vehicle for her own knowledge. I would recommend this place for anyone to try and see for themselves. I'll be more than happy to go back there with any future service needed. read more

Fantastic experience!! Rodrigo Pereira is awesome. Very knowledgeable and gives perfect advice, listens to issues and addresses them. Very happy always with the service that I get. read more

Very thoughtful and caring in working with our family! Amazing customer service and took the time to review the car with my son on a separate visit. read more

Disappointed with recent service on my 2009 Forester. Brought it in for routine service and reported pulling on front end also rattling with heat shields. They performed a front end alignment and adjusted the heat shields. The next morning when the car was started up, the heat shields were as loud as ever. I called and they explained there are different heat shield adjustments and if I bring it in again, leave it overnight, they will look at it. Then I took the car out for a drive and at 65/70 mph the vibration is significant. Two issues that were reported, worked on charged for and not resolved. Not sure if it's worth going back again. read more

Chris Scarlett goes above and beyond to make purchasing a car a great experience. His dedication and love of what he does is obvious and makes the transaction a real pleasure. read more

We are very grateful to José at Subaru Garavel, he has been a great help in getting the best financial option for us, we feel that he really commits to his customers and we appreciate that he has been clear and honest with us. I highly recommend this dealer and him :) read more

Fantastic experience! My salesperson, Chris Scarlet was amazing. He was very well educated on the various options and specifications. I liked that he even pointed out some negatives on certain cars that would not have been as good a match for my family. They worked overtime to get me exactly what I was hoping for and everything went very smoothly. I also loved that employees had their dogs with them!!!! Overall the experience was 10 out of 10 and I highly recommend Garavel and Chris specifically. read more

I've been in the market for a car for about a year. The first time I came in (spring or summer), I was helped by Sergio. He showed me the Crosstrek and I fell in love. We talked numbers and unfortunately at the time, my finances weren't ready for a new car. Sergio was great and very understanding, definitely not pushy like many salesmen! So here I am, October 26 and now my finances are ready for a new car. I had just gone to Subaru of Stamford and talked numbers to them. I wanted to see what Garavel had and visited them before making any commitments with Stamford. I saw Sergio and though he didn't remember me, I remembered him and that's what's important (they see many people daily and over the course of a few seasons, I don't expect to be remembered). He showed me the car they had available and it was SO much better than what Stamford showed me (with better options for only $3 a month more compared to the other one). They really helped me with what I needed and they also priced out what my current car trade in value was (and man, that sold me because I wasn't expecting much for my car). Update: I picked up my new car today and it was a breeze! Sergio, Teddy, and my finance guy (I wish I remembered his name, he was so nice and helped me with everything about the lease) were amazing. Even the other salespeople were amazing to our dog who joined us in the process. I'm so thrilled to have chosen Garavel! read more

Garavel Subaru - 2019 Subaru Crosstrek! - Car Dealers Near Me - Norwalk, Connecticut

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Evelyn Santiago, my sales associate, was kind, thoughtful and professional. She went above and beyond to get me the best deal I could find. She kept me appraised of any issues/delays. I will use her again. The service department was also excellent. read more

Had an excellent experience purchasing my new Outback thru Gary. He was courteous, informative and was a pleasure to work with. I would highly recommend him to my friends and neighbors read more

Purchased a used car yesterday, great experience. Very capable and professional staff. Overall a great experience and impeccable customer service. read more

Smooth trade in and purchase experience with Michele at Garavel. Car buying has changed since the days when my Dad would love to haggle with the salespeople but I highly recommend. Moved up from a 2015 Outback to an Ascent. read more

Last year(2023), I and my son decided to try leasing the car first, before buying. The sale person Gary Baumann provided us with an excellent service, so we started driving the brand new car from April 26th. However, in about 1 month, we were so surprised to hear the strange noise like whistle and some smells coming out when heating or air conditioner were on. I called the service and was transferred to Ken, with whom I made a check-up appointment. Nothing was found at that time. But, unfortunately, the issue was becoming worse, and I called the service again. They wanted me to drive with someone, which did not make a sense at all: I am not a specialist and explained that the noise comes and goes, and it is difficult to say when it will be be heard again...They also checked for the smell and said that all is okay. I left again, but had to bring the car to service a third time, and brought my son as a witness. Ken and other person from the office, who introduced himself as a manager(I did not see him, however, among any managers on pictures), started blaming me and pointing out that this car is not for me, I have to give it back and that , nobody, except me ,complained about anything. They spoke in a humiliating, offensive manner to us, instead of offering any resolution, because the issue is still there. Today, on 05/30/24, I came for a complimentary car wash offered to me in the card I received by mail due to my B"day.. I made an appointment in advance for 9:30 am and was there on time. I also have mentioned, that when I will bring my car for tire rotation (at 6,000 miles), I still want them to check again for the cause of noise which never disappeared and smell is still present. He started screaming at me that nobody will do anything for me, and this topic is closed. Also, as he said, he does not want to talk to me, or serve me anymore, and gave me the voucher for a free service at the car wash down the road, instead of service at a dealership. Another person, Jerry, who called himself manager as well, started talking to me the same offensive way. I asked for the owner's Mr. Paul Caravel's contact information, but he refused to provide. I left and visited the car wash from the voucher they gave me, however, did not risk to leave my car there and brought both voucher BD invitation back to Jerry and suggested they can wash their car there for free themselves, instead of me. I am retired senior, during my life I owned and drove a different cars , including more expensive , such as Mini, Toyota, etc. I never complained about any issues with the cars and was so happy with a fully respectful and caring services at a dealerships. The service I received at the Subaru in Norwalk, is outrageous, comparable to the Dan Perkins in Milford, with whom I was already in contact. Hopefully, the owner will see my message and will take some measures to resolve the issues to a full customer's satisfaction, as it supposed to be. read more

Great dealership ! Gary B. is always professional and extremely knowledgeable. We highly recommend Gary and his team.

Gary Bauman is a pleasant, knowledgeable, no pressure salesman and Garavel is a well established and reputable dealership. I'm very comfortable working with Gary and his team read more

Miles is the best salesman! I now have a Mercedes but I leased three Subaru's from them as my first three cars after getting my drivers license. It's been a while but I am glad to see reviews with Miles's name still going around. I had a few minor issues with my first car and as an 18 year old at the time I arrogantly was frustrated, so asked if they can compensate anything such as gas money for the Inconvenience. Miles reached in his pocket and handed me a $20 bill. Will never forget, thank you Miles for providing me with my first few Subarus to keep me safe as a new driver! read more