We have mixed experiences with company, trending negative. We called them last summer for an AC issue which they fixed promptly and at reasonable cost. A request this winter for routine furnace check up couldn't be scheduled until four weeks later. At that time also asked for an estimate for furnace replacement for which a tech was available the same day. Tech promised to send us a quote that night - the quote never arrived despite multiple requests. The tech who came out for the routine check up verified our observation that the control panel of the humidifier was not working and promised to send us a quote for replacement. Guess what - quote never arrived. We paid $205 + credit card fees for the visit but never received a statement of work or even a receipt. On the plus side the techs come out at the scheduled time, seem knowledgeable, and behave professionally. Too bad they don't have time to send out promised quotes! read more

Old school organization that has been around for years! We have been using this company for a long time and have always been super happy with the outcome. read more

Our a/c stopped working with our heat spell last week. Gary's team tested and found the issue, then quickly got the equipment needed for repair and within 24 hours were on the job making the fixes. There was a hiccup in the repairs and Roger, who is our assigned person, came out late evening to make sure everything was working correctly. Outstanding customer service. read more

Used them for emergency service and promptly signed for a service contract. We were very impressed with Freddy. He was thorough, prompt and efficient. He made a great impression, was trustworthy and very knowledgeable. Thank you! read more

I called Saturday evening on a HOT summer night and within an hour a repairman came to the house, diagnosed the problem, and installed a new thermostat. Roger was very knowledgeable and professional. I was very happy with the company and the repairman, Roger. I would recommend them highly. The response time was quick, the work was excellent and the cost was very fair. read more

Incredible Service, Honest and Know True Meaning of Customer Service I have a friend who always says, businesses now always act as if their motto is "The customer is always wrong." I am glad to be able to recommend a company that won't treat you like that. About 4 years ago, I started looking for a nearby company that could service my generator. I found one and was close to signing a contract with them, but I had to keep on calling them requesting that they send me a brochure showing everything that was going to be checked on the generator and included in the price. When I finally received the information, I had some questions but couldn't find anyone at the company who could give me a straight answer. I kept on hearing, "someone will call you back" or "someone will email you." Never happened. And, everyone who I was able to talk to gave me different answers so decided to keep looking. Gary P. Frank quickly responded to my request for a brochure and sent it via email. It was clearly and thoroughly written. There was a person who was a key staff member in charge of answering customers' questions and she was responsive and knowledgeable. When there was one question she couldn't answer, she suggested I call the owner, Gary, and I did. I left a voice mail and he quickly responded. It was impressive to be able to talk to him about my concern. Since then, a WONDERFUL technician, James, has come twice a year to service the generator. He is amazing - so thorough and willing to spend the time answering questions and explaining what he did and found with the generator. He has always been dedicated to making sure we are pleased with the service he provides. Today, when he came, he told me he is always looking out for the customer because that is the way Gary trained him and that is the way Gary is - dedicated to making his customer happy and being proud of his staff. Gary P. Frank is a company that makes you feel they truly believe in the real meaning of customer service and the old motto: the Customer is Always Right! read more

Gary P Frank installed our Generac generator and James W. is the service technician that services our unit twice a year for over 10 years. James W. is very professional and he was always prompt and went out his way to educate myself and my mom on the generator system. read more

Thank heavens Guy from Gary P. Frank, Inc. was able to come out on a Sunday, because our AC quit on a 90+ degree day and the temps in the house were close to 100 with all the windows open. Perfectly professional: the kind of person who had all his tools in order, went through his checklist (explaining what he was doing throughout), and quickly diagnosed the problem as a faulty capacitor. Replaced the unit with one from his truck and the house is cooling down again. Then helped clean up the condenser unit with the hose. Took about 30 minutes in total. Note that I'd already had someone else come out to look at the problem who told me I'd probably have to replace the $1800 condenser, which would take a few days. Guy from GPF charged me $55 for the part and $277 for the emergency (Sunday afternoon) call, for a total of $332. Damned reasonable, and it took 30 minutes. Glad I got a second opinion, and glad I found GPF, Inc. Highly recommended. read more

As new homeowners the last thing you want to do is replace a furnace. Gary Frank made the entire process way less painful. We met with Ricky who explained the process and worked directly with our GC who was helping with other repairs in the basement. The install was great and the system works wonderfully. We had an issue with our older, upstairs heat pump and David showed up to the service call. He was incredibly nice and explained everything. We were bracing for the news that we'd need to replace this system as well. David calmed our fears and in fact hooked us up with a service contract. read more

James with Gary P. Frank recently worked on our AC unit. He came on time on the day of the appointment, reloaded the refrigerant at a very competitive rate. He focused on only fixing what was needed at a good rate (no sales talk! Refreshing!) A few days later, the AC unit stopped working again. James came back diligently, found an old cable with bad insulation, and fixed it for free as part of the first repair. Very happy with Gary P. Frank for a first experience. read more

I cannot say enough good things about our experience with Gary P. Frank Heating and Cooling. Specifically, James the technician James incredible. He took the time to talk through the situation, in no way pressured us on an upsell, and cared about doing the work in a safe and professional manner. We called around to several places and there was another company that was cheaper but I am soooo relieved that we went with Gary P. Frank. I would recommend them highly. And I haven't worked with any of their other technicians, but you'll definitely be in luck if you get James. read more

They showed up on time and didn't try any foolery or up-charges come billing time. We worked with Ricky for a small condo building and really appreciated how communicative and on time he was. The quote they provided to reconnect and weatherize our ducts for a large HVAC unit was in the middle of the quotes we received but we decided to go with them because they remained communicative and helpful and coordinated with our roofers to make sure everything happened in the correct order. I will definitely call them first whenever I need HVAC work for my personal property. Just a note that as of now they don't have a way to pay electronically, only cash, check or over phone via credit card with a 3% fee. read more

Jorge and David came to our home tonight to troubleshoot the generator during this heavy storm. Took 39 seconds and it was working Those guys are like Batman and Robin, the question is which of the two is Batman. Tonight both of them were Batman. Thank you for helping so quickly. They came in 7 minutes The response time says a lot about a company. It gets A +++ read more

After being disappointed with the work on my geothermal HVAC system by several other contractors, I am so happy I called Gary P Frank. They listen and they provide solutions and actual followup, what a concept! They diagnosed issues with my geothermal unit that previous contractors missed and brought my humidifier back to life. Seeing that my elderly mother lives with me, Jesse recommended a special air purification system that reduces the chances of covid, and Jeff installed it. Jeff was very professional and friendly in doing his work, and took the time to explain how the new iWave unit works to reduce harmful particles in the air. Even the scheduling staff is friendly and responsive. Recommended! read more

we've received excellent service with our installation of a new furnace last wk.   Starting with hugo and guy who calculated how to move our basement system in order to maximize allowable space to enlarge a bedroom next to the utility room.  Ricky then was the one who determined exact placement of the works and ducts and performed a fantastic feat of squeezing the most of the available space. Freddie and Ian were also hard working, determined to make everything seamless and top notch.  The entire team is always professional,  spirited and most importantly kind.  It matters to all of them to do the best job possible. read more

Had a really great experience with this company and the technician, David C., who came out to assess our issues with heating and cooling in our DC rowhouse. Found this company initially on NextDoor. The technician called when he was about 20 minutes out, showed up in the timeframe that was provided by the company, was very professional and friendly, and provided us with a lot of great suggestions and tips for next steps and what would help our situation. Did not try to up sell us on anything, was very honest with his recommendations. Would definitely recommend this company and would use them in the future! read more

Super fast service they came out on a Sunday night about two hours after I called and that was with multiple requests before me. Max and Ian fixed the issue quickly and are very professional read more

My 93 year old dad was taken by ambulance for a suspected stroke On Saturday (at the beginning of a heat wave) My mom informed me that the AC was not workin and texted your company's name to me. Called the emergency number and Jordi answered right away. He informed me that my parents had a contract for their generator. He agreed to come out within the hour for the off hour diagnostic fee. The problem was the capacitor and he replaced it at no cost! He was very thorough and went over everything to make sure there are no other problem. unfortunately dad came home and had some falls and had to go back to the hospital. My sister blamed me and your company as the AC worked too well and he got up in the middle of the night to get a blanket and fell. I will take the blame on that one! Thanks to Jordi and your company for going above and beyond during a difficult time! read more

James Westly came to service our new house and has been servicing our systems for years. He is knowledgeable, nice, and honest. We would never work with another company! read more

The experience was smooth from start to finish. We got a great price on a new unit to replace our 36 year old air conditioner and it was expertly installed. Our primary tech, David C, scoped out the job thoroughly beforehand to make sure there were no surprises. He gave phone updates as to when the installation would occur and showed up on time this past Saturday with a crew ready to work. Wires and hoses were run, custom ducting was made and a new thermostat installed. The old equipment was hauled away and afterwards the house was cool and comfy. read more

I'm writing this review for the service provide to Andrew Ammerman at 5610 Wisconsin Ave in Chevy Chase MD by David. David provide excellent service and has worked in the building for many years. He is always professional, knowledgeable, and very helpful to any of my requests. I couldn't be happy with this company and the service David provides. read more

We had a hot water fail and start leaking recently on a Friday evening. David C explained over the phone how to drain the tank so we wouldn't have 50 gal of water flooding our basement. He visited the next day, called people about the warranty, determined it was still under warranty, called plumbing supply shops, organized a crew, and got a new water heater in on Monday. We're very grateful for his prompt efforts. read more

We've been using Gary Frank for about 20 years now and would highly recommend. They are very knowledgeable, on time and friendly. We had a great experience today with Jeff Dickerson & Sean Dews. Great guys and great company. read more

Jesse and his crew did a fantastic job. They did meticulous work, explained every step of the way, and the installation of our mini-splits looks great and works well. I couldn't ask for a better installation experience or a better result. read more

I got estimates from 6 companies to install a mini split system upstairs with a bit of a complicated run of wiring. David was great -- he was straight forward, did not try to upsell me, and told me exactly what would work and wouldn't. His price was lower than most, and given his honesty and the fact that he did what he said he would do, it was the best value. Rujer and Diego arrived at my house exactly on time, were incredibly courteous and friendly, wore masks the whole time (even outside), did a perfect installation job, and finished exactly when they said they would. You can't ask for anything more. Highly recommended. read more

My recommendation is to stop looking for another HVAC contractor and hire Gary P Frank immediately. We spoke with several other contractors, large and small companies, about replacing our HVAC system. Our Gary P Frank team, led by Ricky Terrazas (who we highly recommend asking for), were prompt, courteous, professional, affordable, constantly communicated with us, and perhaps most importantly, did an incredible job with our HVAC replacement. We literally had them rip out all of the existing duct work in our basement and put a new unit in. The new system runs perfectly. We could not be happier with the service we received. In fact, because they did such an incredible job with the replacement of the first unit, we had them replace our second HVAC system as well! As an aside, as a sign of a truly well run company dedicated to excellent customer service, in upgrading our HVAC, we were dropping our furnace heating from 200k BTUs with 80% efficiency to a lower amount. I was worried about dropping it too much and initially asked for a 120k 97% efficient system. Ricky had Gary Frank (the owner of the company) himself come out and take a look at our house, after which they recommended an 80k unit. It's a huge drop in heat load but they insisted on running a manual J to test the heat load needed on our house. I'm glad they pushed me to do that because it showed clearly 80k was plenty of heat! To me, that was a clear sign of a great company focused on getting their customers the right product, not the most expensive one. My true recommendation is to stop looking around for an HVAC company and call this company to help you. You won't regret it. read more

Gary P. Frank, Inc. installed a new HVAC system in my condo several years ago. I have been very pleased with new system and the service provided by our HVAC engineer, David Coleman. He really knows the equipment, which has some optional features, and goes out of his way to explain the system and how to keep it running well. I highly recommend Gary P. Frank Inc. for HVAC installation and service. read more

We had a Generac backup generator installed several years ago, and recently received a letter from the company saying it needed a safety inspection, and recommended Gary P. Frank as an authorized inspector. I called them to schedule an appointment, and was given a date and time within the coming week, and like clockwork their tech was there as promised. The technician, James Westly was one of the most professional and knowledgeable person that has ever been sent to us from any company. He took care of the problem, offered suggestions as to what to be done in the future, and also sealed every leak that the original installer had overlooked. He has won us over, and if there is ever a need for someone to do work on our generator they are on speed dial now. You cannot do wrong with this company, or this technician, they are top rated. read more

I just wanted to tell you how happy we've been over the years with the wonderful professional service and attention my wife and I have received here at Somerset II from Ashley and David. They greatly add to our experience and peace of mind. I hope they stay forever. read more

Gary Frank needs to hire better staff. I called and had some questions. I was put on hold, then after 7 minutes the line terminated. I tried to call again twice and no answer. I left a voicemail. No returned call. Seems like Gary has enough customers and doesn't want any more. read more

This past year I have used Guy Philemon of Gary P Frank on two HVAC jobs. Guy was recommended to me by an architect who I trust and who has worked with Guy before. Guy was excellent in coming up with a bespoke HVAC system that was energy-efficient and tailored to a Victorian house. Guy is very experienced, professional, trustworthy and a delight to deal with. He takes pride in his work and has demonstrated that he tries to find the best solution, not just sell you something. He is excellent at answering questions. Roger, who is on Guy's team, provides excellent backup and follow-up customer service going through the system and making sure that the customer knows how to use the system and maintain it properly. I strongly recommend Guy and his teammate Roger. read more

Been using Gary Frank for over 15 years at (2 homes) with tremendous satisfaction. I have always kept my systems under contract for about $350/ system and whenever there is a problem they are super quick to respond with highly qualified service techs and all time and parts are at no additional cost. Unaware of any other HVAC company in the area that offers a similar coverage. This is not just preventive maintenance/seasonal visits but also all repairs no matter how big or small. read more

It's too bad. This used to be an excellent company. I've had a service contract with them for many years and they always called me twice a year to remind me to have my HVAC system inspected. Came promptly whenever I had a problem. Excellent technicians. For the last 2 years, the phone is never answered, messages never returned. I had to contact a driver of one of their vans in a parking lot to get someone to call me back. Even called the emergency number once. They need some reliable and responsible people answering phones and scheduling appointments. read more

Last year, Gary P. Frank, Inc., installed a new AC unit and we were very satisfied with the work of the technicians and the performance of the unit. In early May, 2014, apparently due to a power surge following a power outage, the compressor and its wires were destroyed. Gary assessed the situation, installed a new unit, submitted a claim on our behalf to the AC manufacturer and assisted us in filing an insurance claim. In addition, while the crew was installing the new AC, they detected a gas leak in the near by gas generator and other major flaws in the installation of the unit which was done by another contractor. The crew fixed all of the above at no charge. We were very satisfied with the service provided and highly recommend this firm. read more

Very Responsive. Usually the same service person shows up each time. vey easy to get an appt. pretty quick

Due to a power surge, the compressors to both my air conditioner units burnt out. I called Gary P Frank at 8 am and and by 9 am knowledgable gentleman by the name of Jesse arrived and by 10 everything was fixed and running. They have a very courteous office staff as well. read more

Gary P Frank, Inc installed gas hot water heater in March 2015. 3 of them came on time. They were very polite, very professional, and finished in a timely manner. The work was well done. They clean up after finishing it. I'll recommend to anybody. Thank you. read more

Gary P Frank has been servicing both my personal and my business HVAC units for years. He's always on time and on point with repairs and maintenance. He is very honest and knowledgeable. He's the BEST! read more

Terrific service from start to finish. The team that installed my split-system a/c unit was expert, professional, courteous and neat as could be. I spoke with several other firms before going with Gary P Frank, and was impressed by their professionalism -- which came through during the installation. They did the entire job -- even the electrical work -- smoothly and competently. They even filed my warranty paperwork for me after the job was finished! Would highly recommend this firm for their expertise with air conditioning work. read more

We first moved to the DC area in May, 1996. When we bought our 1956 colonial, the home inspector warned us that the outdoor AC unit was 25+ years old, and we should start saving to buy a new one. Sure enough, within three weeks of moving in, a heat wave hit our area and the AC failed. Gary Frank Inc. was recommended and came right away. The technician was ever so courteous, knowledgeable, and informative--and he fixed the air conditioning by cleaning out all of the leaf and other debris that had built up around the unit. We were again reminded how old the unit was, but no one was hard-selling a new AC unit. Indeed, that 25-year old unit lasted until August 2010, when a crippling heat wave gripped us once again. In the 14 intervening years, we had an annual service contract with Gary P. Frank, and they came twice a year to monitor and keep our systems up and running. In the 20 years that we have been serviced, Gary Frank's technicians have all been knowledgeable and professional. We have since replaced the heating unit as well, and did so with confidence, knowing that the equipment recommended by this service company was reliable. The company has always been responsive and reliable, and we could not recommend them more highly. read more