The Drs, techs/clinicians and the front desk personnel are wonderful. There seems to be a…read moredisconnect at the ppl who answer the phone not understanding how or where to transfer you and the contact lens personnel.....the latter of there two are the worst. They rush, they don't care, they don't listen...and never answer the phone. I've not had any contact with the glasses personnel but I hope you don't need contacts or have any issues with your contacts.

Had an appointment at 11:20 - still waiting to be called at 1PM…read moreUnacceptable! Not going back!!

I don't know if anyone enjoys going to the doctor, but Dr. Mauney and Dr. Schrader make it as…read moreenjoyable and efficient as they can. I read a few of the bad reviews, but blaming this office for your phobia or your bad insurance isn't really fair. I'm always treated well as both a person and a patient.

I really liked the way I was treated until I was told My bill was $108 and My part was $100 but…read morelater They changed the charge and I got a bill for an extra $68. If someone made a mistake they should have called and let Me know that they made a mistake instead of just billing Me.

Had an appointment today for 8:30. I arrived 15 mins early and completed all their paperwork. I…read morewas the only customer in the waiting room. Shortly after 8:30 another individual arrived (also for 8:30 appointment) and was seen immediately. At 8:40 I confirmed my appointment was indeed for 8:30, and they confirmed and checked to see what the status was, I was told they were finishing up with a previous patient and would see me shortly. A few minutes later, a gentleman arrives for his 9:00 appointment, and is immediately seen. I informed the desk that I couldn't wait any longer a was leaving, the said "no problem"... didn't offer an apology and could not care in the least... Stay away from this location.

I love my eye doctor. My daughter and I have been using them…read morefor years now, and have always had a great experience. I was involved in a very bad accident on May 8th and my eye glasses were never recovered in the wreckage. My daughter took me to my eye doctor and we explained to them what had happened and if they could replace them with the insurance I had purchased knowing that if you use the insurance to replace them that they need the broken ones. The manager ( can't remember her name ) had told me to have a seat and she would be with me as soon as she finished with her customer. When she called me over to her workstation she explained that the Oakley frames I had purchased had been discontinued. She then told me that I could pick any Oakley frames I wanted and she would replace my glasses. In about a week I was notified that my glasses were in, and a perfect fit. That is EXCELLENT CUSTOMER SERVICE, and I would definitely recommend MY EYE DOCTOR in Gastonia to anyone.

Super disrespectful!!! Will charge you wrong and be rude to you!!! Laughing in someone's face when…read moresomeone is trying to understand something and then got told and charged wrong and YALL MESSED UP AND ADMITTED YALL SCREWED UP!! YET STILL WANT TO BE RUDE TO THE GUEST?!?! Then proceeded to down grade them, yell at them and talk to someone like they're your child and laugh at them while not letting them speak is so ridiculous!!! Definitely not professional at all!!! Do not go there! Grown woman treating grown adults like kids and talking to them any kind of way and cursing at them and laughing at them is not ok in any way shape or form especially when the person they're talking to didn't yell curse or even speak out of term!!!!! And to the lady PATTTY HUDSPETH that was super rude of you and you should be ashamed!

Eye doctor didn't get my prescription right! Came in for a recheck from his wife which was a…read moresurprise! She didn't recheck my eyes! Had to use prescription from my old eye doctor so I could see! I had to go back to my eye doctor's place of business because he retired and get a new doctor. Because of Accuvision I lost my insurance benefits for the year! Not happy had to pay to get my eyes rechecked by a professional but I'm happy with the outcome! Lesson learned will not return!!!

The exam was fine. Wait time for ordering glasses was long. Then the issue of can't order 2 pair…read moreunder insurance even though we have coverage for more.????? They were to call when the glasses came in. Both my husband and I were seen. We said we'd pick up both pair at the same time. My husband's came on early and it was non stop texting that they were in. I called and had a difficult time. No one answered and Google had 3 numbers listed. 2 were incorrect. Anyway, got someone to finally answer and told them again we'd pick up all of our glasses together. She said one pair of mine were not in. I waited 5 more days and called again. I was told they still were not in. Waited 5 more days and spoke to a gentleman who finally answered the phone after 11 rings. He checked and said they were in. I asked why wasn't I called. He didn't know and said he'd let IT know that texts were not being sent. All in all not too thrilled. Last year it was an even worse experience. ​

RUN AWAY! in any direction except here! Consider me a now FORMER customer! Arrived at 12:23pm for…read moremy 1pm appointment. Immediately checked in by the nice young man at the front desk. Exam completed I'm 15 minutes. Now, the horrible experience begins... Sat waiting for 1 hour and 45 minutes as two (2) employees cycled at a snails pace through waiting (post-exam) customers. Mind you, we're seated with our backs to/in windows with no shade and sun blazing through on a record-breaking 80 degree winter day here. Ultimately, I exited to my car at 2:30p, but my spirit wouldn't allow me to leave without something to show for my time and INSURANCE benefit. I walked back into the office, and was IMMEDIATELY called up to complete my service. Go figure! Employee acknowledged I'd been waiting 1.5 hours (I corrected her with the true 2 hour wait time). She even stated that she'd gone to lunch, returned and I was still waiting. I normally purchase two (2) designer frames with progressives+++. Today, I left with my paper prescription (they refused to include my PD measurements due to non-purchase with Americas Best). As if I'd spend a buffalo nickel for abhorrent customer service. There are far too many (good, better, best) options available for a pleasant customer experience. Today, 12/27/25, this relationship is NO MORE!

Easy to find, first office on right. Staff was friendly, helpful, calm, and considerate. They…read moreanswered all my questions and my appointment was quick and concise. They went through my insurance details and I left with an awesome pair of glasses for a very low cost. Thankful to the whole team!

First time here. Everyone is Very friendly and welcoming. Easy parking, easy access. My initial…read moreresponse is positive.

I have visited this place for the past 2 years and i'm very satisfied with their service. I…read morerecently got lenses for my meta glasses and was very happy with them.

Don't let these people scam you into buying the "replacements warranty" because if you don't bring…read moreback the broken frames they will NOT replacement meaning of you lose your glasses or brake them into pieces the warranty will not apply. Also, staff should be properly trained to advise the client of the above as well noted within the receipt.

I broke a pair of my glasses that I had for two years and decided to get new ones and my eyes…read morerecheck. Everything was cool. I emailed my to Warby Parker. after wearing them for one day I noticed the right side of my eye hurt . I went to another place and they and they aligning them, but this too, did not help When I was in the doctors office getting my eyes checked at the Walmart a lady came in complaining that she had pain on the right side, causing her to have headaches whichwere the same symptoms that I had . After paying almost $600 for glasses. I am quite disappointed with the prescription I received. I should have walked out when the lady came in complaining about her eye now I have the same issue. I don't know whether the machine needs to be calibrated or what but I know it's not right won't be going back there again