Worst place!!! They stole $4,000 of my money for warranties that I didn't need. They said I get them but never told me I had to pay $4000 and they added it to my loan! Also I wasn't happy with my first purchase because I wanted 4 wheel drive so I want to exchange after having it for 3 months and they got another $2,000. So I ended up buying a used car for the price of a new one!!!!! Hope someone learns from my mistake. Don't go there! read more

3/18/2017. I am someone who reads reviews and take what I read into consideration when making a decision. The reviews about Gates Chevrolet are on point. We were in urgent need of a vehicle. We had gone to several lots with no success in purchasing a car. We pulled up into Gates Chevrolet parking lot on a rainy day. My husband and I both saw about 4 of 5 salesmen outside. My husband and I thought we would be bombarded by them and thought perhaps we should not attempt to walk the gauntlet of salesmen. Since we already had an appointment to meet with Sam I said to my husband...let's keep the appointment. Well, to our surprise we were warmly greeted by Sam. Sam was on point. He did his absolute best for us. We really thought that this visit like other dealerships would be futile. To our pleasant surprise we walked out with an SUV. Great customer service...would I buy another car from here...yeah...I recommend Gates Chevrolet. read more

You cannot make an appointment for an oil change. I have to wait over an hour whenever I go. The soda machine is out of order in the waiting room and the chairs are uncomfortable. read more

do not go to gates for any work especially if you are a woman. the will rip you over the coals, especailly if you have carl as the service guy that quotes you. i had 2 lock lug nuts that they charged me over $75 to remove but i had not choice because my car was towed to them when belle would have done it for $10 a wheel and discount would have doen it for $5 a wheel. then they charged me extra for demounting my tire, my total bill was $151. bull crap they wanted me to buy a tire and rim for over $500 as a total . they will never have my business again. all they do decent is a oil change. read more

If I could give negative stars I would- bought a jeep that broke down the next day- for the first 7 days that we owned the jeep it was in the service department for 5 days. Brien the manager stated if they couldn't fix it they would get us in something similar with similar payments. We ended up contemplating a lease and it was stated the payments would be close to the original lease for the jeep: negotiations occurred and the price per month was close- all good then they wanted a additional $250.00 cash down after we had already put $500.00 and didn't have a vehicle for 5 days outta the 7 days we owned it. They would not take the jeep back or give us the deposit back so we could go somewhere else and get a vehicle that consistently operates. We were forced to take the jeep back yet again and it sat in the driveway for the weekend then yesterday was returned to gates service department with many light alerts and stalling issues. They said they would make it right and here we are yet again with no jeep and short one vehicle in a two income- two vehicle home UNTILL this disaster occurred. They don't stand behind their work- buyer beware for sure! read more

My car was handled properly and they did their job correctly. However the staff is not rude but seems absent and does not have any real interest. Every employee I saw and talked too was frowning and looked as though they just wanted me to leave. read more

I have been in several times in the last year, myself and my boyfriend both looking for cars but have been received rudely all times and had our credit run workout our knowledge when we had cash and didn't need a loan. Honestly this is the worst car lot i have seen before. And on top of that had 2 friends that have had minor oil changes done and had them both done incorrectly, really don't know how you would screw that up but they did. I will never step foot in there and will make sure everyone i talk to knows not to trust them. read more

Probably the worst place in the world! I didn't buy from them my really good buddy did. He had a car for over a month and Gates told them that he now has to bring the car back or pay and extra $600. So we went into the store and asked them why and they said because we can. Also they only gave my buddy $600 for his trade in and ill I had to say is that you can put more into the trade it's self. So they did but then still asked for an extra $300. Called my friend worthless when he came in by himself. But when he brought me in and we did a some investigation into how the car scams go they started to help a little more. I would never recommend this place at all read more

Recently, my fiancé and I attended the Gates Used Car Sale at University Park Mall. We were very interested in a particular vehicle, but also wanted to make sure we did our due diligence, as is necessary when making large, important purchases. This included informing our sales representative numerous times that in addition to seeing what our down payment and monthly payment would be, we also would like to see what interest rate they could offer us, so we could follow up with our own banks, as well as our insurance company, to see who could offer us the best rate, and if we would have any increase in insurance costs, before we purchased a vehicle. Our sales representative informed us that we would need to speak with a finance representative regarding interest rates, and so after negotiating an acceptable down payment and monthly payment, we waited to speak with this individual about the next step. After meeting with the finance representative, he gave us an interest rate that he said was the best he could offer. We then informed him that we would need to do some further research, i.e. contact our own banks and insurance companies, to see what the final bottom line would be before we purchased the vehicle. He then became very agitated and spoke very rudely about us wasting his time if we were not going to purchase the car that day, saying that he "did not understand why we were still having this conversation". After this display, my fiancé and I got up to leave, and while we were exiting the lot, additional individuals, including the sales representative who was previously helping us, approached my fiancé and were equally rude about the situation, repeating the same sentiments as the finance representative that we were "wasting their time", and denying that we had ever informed them of our intent to do our due diligence regarding interest and insurance rates before purchase. As we walked away, we also heard them make a disparaging comment about our financial situation. Unfortunately, my fiancé and I were seriously interested in that particular vehicle, and had every intention of following up with our respective banks ASAP and returning the next afternoon if we could find suitable financing. Now, after being treated so rudely by the staff, we will not be returning to any Gates location ever again to purchase a vehicle. I also have every intention of repeating my story as a warning to friends and colleagues of what they could encounter when doing business with Gates. read more

I purchased my vehicle from there and take it there for oil changes, check ups, and most repairs. The staff are professional, friendly, and it's usually finshed on time and on budget. read more

I don't appreciate getting an estimate for $2300 & some change, then being informed it's about $3100 AFTER the work was done. Otherwise I would've found some place else. Also, my car was running when I took it in (only repairing rear end damage after being hit) & now they tell me it won't start but it acts like it wants to. Was told they believe it might be fuel pump. Gave the okay to do diagnostic. Get a call that the battery has no voltage and it would be $211 plus tax for a new one, then they could go ahead with the diagnostic. I'm guessing it won't start because it's been sitting there for almost 3 months, or maybe it's because the gas tank is on E, when it most certainly wasn't when I dropped it off. HORRIBLE customer service. I'm a mom & a college student, & all I was trying to do was get my car fixed so I had something safe to drive us back & forth in. Instead I got scammed out of a lot of money & my car is being towed to someone else who will do better quality & HONEST work. Lesson learned though & I will make sure I tell any and EVERY one about my experience. I hope you never hustle any other unsuspecting and trusting customer again, but I'm sure you will. Such a disgrace. read more

Buyer beware! We went into Gates to buy a used truck for my husband on Saturday afternoon, we were approached by Mike Smith sales consultant, my husband told him we were looking for a dependable running truck and that cosmetics were not really an issue. So we were driven to their "overflow lot" down the street. This is where the story got shady, overflow meaning cars they won't stand behind, safety issues we noticed, only high beams, we asked about it and Mike reassured us that even though we were buying a used truck "as is" they would still stand behind any issues of safety and or problems we encountered for the first 15-20 days, his words not ours. So by Sunday we had to change out bulbs they never even tried to replace, cost $16.00, no biggie, so Monday morning my husband leaves to go to work at 4:00 am, I awake to sounds of truck alarm going off loudly in our quite neighborhood, awakening alot of our neighbors ( not happily as you can imagine), after about 5 minutes we do get it to go off. We find out later battery was beyond repair, ancient actually, cost of new battery $150.00, also air filter so clogged it was ridiculous, cost $20.00, now mind you this all happens within 48 hrs of purchasing vehicle, not even close to the 15-20 days stated by Mike Smith during our purchase. So I call him yesterday, he says I'm off today, but we will make this right, WRONG. Now mind you we drove our 2014 jeep unlimited Sahara to dealership, they wanted us to trade that car in for a newer Tahoe because we had just sold ours, were pretty persistent on it actually, I believe once they saw we were not doing that on that particular day, our so called 15-20 day take care of us flew out the window, shady to say the least. We told them we had only had our jeep for 2 months, and we would be willing to trade it in most likely come spring. Mike never called until I call him Tuesday, no problem he says let me talk to my manager, so he calls back says my manager is giving me a hard time on as is (really because you told us 15-20 days) he preceded to tell me that he only makes $200.00 dollars on these deals, but he would be willing to write me a check out of his personal account for $100.00 if we wanted him to. I tell him forget, but I think that is a shady deal, and an inappropriate way to run any business. So lesson learned here is, don't trust Gates at there word, if it's not written out specifically, they will not stand behind there vehicles. We were lied to, shame on us for trusting, we went to a dealership instead of an individual thinking we would have better protection, wrong. Please don't let them do this to you. We all work hard for our money, we were not expecting a new vehicle, just asking them to stand behind what Mike told us. Thank you for taking the time to hear our story. If it helps even one person from getting taken advantage of it was worth my time to write it. read more

BEWARE!!! This place is horrible. They will lie to you, give you the run around, lead you on, waste your time. The list goes on and on. I would not recommend anybody go here. This place is a joke!! They are also way overpriced. HORRIBLE!!!! read more

Ladies, if you're looking for a car dealership that runs completely on the stereotype of taking advantage of women, you've found the right place! These jerk offs trashed all of my personal belongings from my trade in car which included about $1,100 worth of personal items like my handicap sticker, a rosary from my late father along with clothes and technology. They even threw out my license plate. After attempts of "trying to make it right" Mr. Mellencamp spoke down to my mother and I, as well as made us an insulting offer of less than half the value of my possessions. I will never forget how I was told to just be complacent like my smart mother. After his employees ADMITTED to being wrong and throwing out my items, he still argued that I can't prove that they threw the items out. My lawyer has been attempting to contact them since January, and they've been avoiding my attempts in hopes that I will forget or give up. Sadly, they are mistaken. Just a word to the wise ladies do NOT come here or you will be taken advantage of and insulted. read more

I hit a deer in my 07' Chevy Cobalt at 55 MPH. The insurance company totaled it. I bought the car back and went to Gates to get parts. Please don't get me wrong, this was not a LITTLE bit of damage to my vehicle, it involved structural damage, cutting and welding to rebuild. When I went to Gates to get these parts, they kind of looked at me funny and asked what shop I worked for. After I told them my car had been damaged in a hit, totaled and bought back for repair by the owner.....they were more helpful than I could have expected or asked for. 80% of the parts were in stock that day, the rest came 2 days after with the next day being Thanksgiving. Hood was already the color of my car and discounts were abound. Could not recommend them any higher. Completely satisfied and my car after 2 weeks of work in my garage is almost to original condition thanks to oem parts from Gates. One headlamp assembly is crystal and the other is....ehhhh, not crystal clear. Small price to pay and no one with a moderate glance could ever tell the car was totaled! Thank you Gates parts. read more

I went in to Gates Chevrolet to get my oil changed. After leaving I hit a pot hole and damaged the rim and tire. I picked up my oil change receipt off the seat and looked to see that they had set the tire pressure at 26psi when it's rated from the factory to set at 32psi...they admitted the error but wouldn't replace the rim or tire. I felt that was a bad decision on their part but worse then that was the managers attitude towards me. You could tell the way he acted and asked questions that he only intended to get information to help him say no and support his argument that they weren't responisible. On my next oil change I took it somewhere else and I heard " drain plug coming out hard on bay 1!" I said " what's that mean?" they explained that whoever had been changing my oil had cranked down when tightening the drain plug and stripped the oil pan. Gates had did the previous 3 oil changes and hadn't mentioned anything about the plug not going in and out right. Based on my previous experience I knew it would be a waste of time dealing with Gates because they don't back up their work. Cost me $780.00...don't fall for any specials Gates has because it'll cost you more in the long run. Bad experience, bad service, bad customer service, bad choice=Gates read more

I got sharked,snaked, bamboozled, ripped off!!! of. I purchased an Impala in October and I had an 04 C.Pacifica to trade in. The Pacifica had less than 100thousand miles on it. They wanted to give me 2thousand for it which is crazy as hell. Anyway after the haggle game, the dealer explained to me that the chevy will be 15o.t.d (out the door) , which means 15,000 with taxes and other fees included so I signed my paperwork and everything appeared to be in order. Until my I went to make my first payment, then I realized that my sales quoted me the 15k out the door on my car, puls 2k off for my trade in. I never received my car for this deal. In fact I actually ended up paying 17k out the door for my new car and essentially my pacifica was given to them for free because I had already signed the paperwork. Too make a long story short it seems the deal I signed was llost in translation between the salesman and the financing people and I think my salesman may have altered my paperwork after I signed it. costing me an additional 2,000 dollars and then they gave me the run around (not answering my calls and not seeing me without a scheduled meeting time, but of course these meeting times would be in the distant future when i tried to schedule them). Thanks you Gates for being every bit of the money stealing, back stabbing, kind of car dealership everyone I know now expects you to be. read more

We had purchased a 2011 Chevy Cruz with some warranty left from Gates Chevy a couple weeks ago. Evan is the sales rep that had helped us purchase the car. Although he had just started out he was kind, courteous, and easy to talk too unlike some sales people in the business. We had purchased the vehicle before leaving to go on vacation. We had taken the car up to Wisconsin where most of our family resides. Not even a far drive--4.5 hours. It wasn't until after 3 days of being in Wisconsin did we notice that there was oil leaking EVERYWHERE! Of course after purchasing a vehicle you wouldn't suspect anything being wrong with car. Especially since it was suppose to be from a reputable company. We were told to bring it into the dealership once we returned from vacation. There was no way that we could drive 4.5 hours back to Indiana just to have it fixed with it being that serious. We'd end up doing more damage to the vehicle so we chose to have it fixed at a GM Chevy Dealership in hopes that Gates would refund the money back to us. No, they didn't. My husband went into the dealership today asking for them to refund the money since they sold a car that had issues when we were told everything was in good condition. They just said there is nothing we can do. You would think if you just made $14000.00 off of us that you could pay for something to be fixed that shouldn't of been wrong ($200.00). ESPECIALLY since it was reported having issues after the third day. That is not good for business. It shows they do not appreciate, take care of, or value their customers in any way. I will never be buying a car from them again. The initial experience was good but after being shown they did not care about customer satisfaction I am completely turned around by experience. My tip would be to not shop here since loyalty, customer satisfaction, and quality vehicles aren't at this location. read more

I had a pretty bad experience with Gates. I bought my car from them a year ago. Right as I was getting ready to buy it, they told me that it was leaking coolant and that I needed to have that taken care of, which I did, with them. A few months later, I took it in again, to have them look at my brakes, they found it was leaking brake fluid, and coolant. Again?? they realized they had done a bad job with the coolant, and they fixed it again, so I only paid for them to fix the brake fluid leak. A week ago I took it in again to have it checked before going on a trip. I specifically asked them to look at the brakes, because they were acting funny and they made noise. They called me back saying brakes were fine but rear suspension was broken, billed me to fix that. Only 4 days later my brakes quit working as am driving!!!!! I take it in again, they tell me the brake lines need repair, that they couldn't have foreseen that, that I need to pay again, and the customer service manager even added that it is unfair of me to complain. Of course, it does not seem to matter that they did a lousy job, twice. Although the person I was in contact with in the service department has always been very nice and understanding, the customer service manager seemed to care more about $350 than to address the concerns of a customer who had been loyal to them. In all, Gates lost another customer and earned a bad review. I would not recommend them. read more

This review is my own opinion only. This was absolutely the worst car buying experience I have ever had. I totally understand how sales goes, and I totally understand that they need to make money. That is the only way business can stay open. What upsets me about my transaction, was 2 weeks after I purchased the vehicle, the check engine light came on. I brought the vehicle back into them to look at it, and they refused to fix the problem. I was told my warranty was going to be a 2 month bumper to bumper, and they retracted that statement once something went wrong with the vehicle. I guess that is my fault for not getting it in writing. Beware of the small print, because the people in their Business office use obscure abbreviations when writing the purchase agreement to mislead the customer, such as "pto" in microscopic letters stands for "power train only" (which they will not tell you what the abbreviations mean without you asking, so definitely ask). Aside from the business office problems, my salesman was nice. But he appeared to be 13 years old, and couldn't tell me if the vehicles I was looking at had six cylinders or four. He knew absolutely nothing about cars. I have always been a fan of Chevy vehicles, but I would drive as far as it took to buy a Chevy to avoid buying one from Gates. If the only other Chevy dealership in the world was in Iceland, I would go there to buy it as opposed to drive 15 minutes to gates. If you can deal with Chrysler and Dodge products, I would say one of the best dealers I've dealt with is Hall Chrysler Jeep Dodge in Mishawaka. They are about a half mile down the road from gates. They will give you free tires for life on every deal, and always shoot straight with you. If you have unlimited cash flow to fix problems, enjoy being ripped off, enjoy feeling like and idiot after a deal, or enjoy getting duped into buying a junk vehicle, then come on down to gates. They'll hook you up. read more