My Pain Mgmt Dr. sent a referral over to Gateway for an MRI of my lower back/spine and hips. I just moved here from San Francisco and have had MANY MRI's and CTs before in CA. Normally it takes at least a week for someone to call you in CA to schedule your scan. NOT at Gateway. They got the paperwork from my doctor in the morning and called me that afternoon. They got me in THE NEXT DAY for my MRI. WHAT?!?!?!? Can we say GREAT SERVICE?!?!?! Their machine is not an Open MRI however, it is larger than most other closed MRI machines. I don't remember the exact weights but I will give you examples, I will let them reply to my post with the exact information. Say a normal closed MRI only holds a 350lb person. Their closed MRI holds a 550lb person. I am claustrophobic. Since this machine was so large I never once started having a panic attack; and I was in it for 45 minutes. I would 100% recommend Gateway. Even if my other doctors don't use Gateway I will make them refer me out to them ONLY. I will not go anywhere else from now on. read more

I had a wonderful experience at Gateway Imaging this morning for 2 MRI scans with contrast. I had almost no wait at all. I arrived early & they actually took me back early too! The front office lady, that checked me in, was very friendly & greeted me with a big smile! The MRI technician Billie was absolutely perfect!!! The BEST and I couldn't ask for anyone better. I did not even feel the needle for the contrast! She was THAT GOOD!!! Courteous, very friendly, nice & patient and GREAT at what she does!! Thank you so much Billie!!! I will definitely be back to this facility for my imaging needs in the future. P.S. I almost forgot to mention they WORK WITH YOU & HAVE PAYMENT ARRANGEMENTS THAT ARE VERY REASONABLE. Due to my deductible my portion was $675. They allowed me to pay $200 the day of the test and then 6 months of $79 a month, which has been VERY HELPFUL!! I would give Gateway a try and I doubt you will be disappointed. I hope you are as happy as I am with how it all went. read more

I have the unfortunate affliction of having a disease that requires an MRI to accurately assess. My first MRI let me know I was claustrophobic. So - after 10+ years of at least one MRI a year, I have a routine to share that keeps my anxiety manageable and to a minimum. I take a tranquilizer an hour before the appointment (RXed by the doctor ordering the MRI). I bring a high quality blindfold which I put on before I leave the dressing room. But most important is the Gateway Diagnostic medical person assigned to perform the test on me. She totally understands and goes along with me because of the debilitating claustrophobia, She leads me in, lays me down and basically tucks me in, giving me the panic button that I always hold on to but - to date have never pressed. This personal level of individual care is what sets apart Gateway Diagnostics on Renner in Richardson. read more

This place stands out above any other imaging place I have had to go. It is 100% because of the professionalism and compassion of the people working there. I mentioned that I had metal coils placed from a pelvic congestion procedure and was told that "they should be fine in an MRI." The staff here would not take a chance. They spoke with the doctor that placed them and when he couldn't give them a 100% sure answer, they contacted the manufacturer. It was a comfort to know that they took no risks when it came to my safety. Even if it meant going the extra mile to be sure. Their bedside manner was also down to earth and they anticipated every need I had. I can't say enough about this location and its staff. If you come here, you are in capable hands. read more

I've only used the Richardson location. With that being said I had to go there 6 times in 3 months due to a spinal surgery gone wrong then a new surgery to fix it. I've had several x-rays, MRI's & CT scans. They are extremely friendly, very professional and most importantly to me they keep their appointment times. I have never had to wait past the time of my appointment. Another big plus is they make you feel comfortable. It's hard to almost strip and go in a room with a stranger and climb up on a table or tray without feeling exposed. They techs make you feel as comfortable as they can. I never write reviews. But I also never have a company have a 100% rating with so many trips in such a short period of time. AAAAA+++++ read more

I've used this location on a number of occasions over several years and am in a unique position to compare not only other Gateway locations but also other imaging facilities operated by someone other than Gateway. This Gateway Richardson facility is by far the most professional, most knowledgeable and most efficient facility I've ever used. On more than one occasion, the technician's compassionate yet friendly attitude had me laughing several times in spite of my pain. That special ability is a rare gift and when combined with the insight supplied by the MRI was able to minister to both my spirit and my body! May the LORD continue to use you to help other people!! You have my deepest appreciation for a job well done. read more

I went to Gateway for an MRI on my hips. Being extremely busy claustrophobic, I was a total wreck the minute I entered their beautiful new front door. The reception area and front office personnel were exceptional! Very clean, staff was friendly and professional. The real highlight for me was the wonderful technician who did the MRI. He knew how upset and nervous I was and I commented "it's going to take a lot of Hail Marys to get me through this. He offered another scripture and said it with me over and over again. If it had not been for him, I don't think I would have made it. I can't rememvpber his name, but he knows how much he helped me that day. Phillipians 4:13. God Bless him and thank you Gateway. read more

No stars, but I had to at least click on one to complete this survey.... I was charges over $500 and they told me nothing due to Hip Replacement. And I filled out the forms stating I've had both hips replaced. My results are inconclusive due to metal hip replacements. Now, when filling out the forms and stating I have both hips replaced at that point instead of taking my money over $500 I should have been told my results would be inconclusive and no CT preformed. After all they're the professionals, right??? read more

Awesome group! I was from Florida, having surgery on my back in Texas. They went out of their way to find the information on my previous stents, which I did not have with me. After alot of long distance "detective work" they cleared me to get my MRI on a stronger magnet. (My previous one was an Open MRI) and the doctor needed more detail. Needless to say-They were excellent care-givers- the expierience could not have been better! ...My mother who is 85, does not do the internet, but she did want everyone to know how great they were. read more

I am not from the Dallas/Ft Worth area, infact about 3 hours away. I was referred to this place for an x-ray. My first thought was how clean it was. All the workers were very friendly and were able to answer any questions I had. The tech that did my actual tests was very kind, knowledgeable, and very patient with me. I was very pleased with my first time experience there and would definitely recommend anybody using them. If ever I am needing anything else done I would be happy to go back. It was a great first experience! Thanks! read more

"Excellent professional environment, staff was structured, yet casual to me (patient). A previous patient needed extra time, who was there for the same service I was, when staff realized it was going to affect my appointment, they adjusted their natural flow, and I witnessed the flexibility and the energy of the staff come together, and I was; In and Out...as scheduled. Special note to the Supervisor: if you were one of my soldiers I would Promote You. Sergeant First Class, US Army Retired" read more

At 64 I have only an ex-ray in my life, but recently in one week I had 2 MRIs and a CT scan at Gateway, so I was a little apprehensive about the tests. The Gateway personnel at the Richardson facility were excellent - from the front desk to the three different technicians that worked with me. It was the most professional and thoughtful experience I have received in a very long time across any service industry. It was a breath of fresh air and a good experience, even though we found cancer. read more

From the minute I arrived (amazing greeting and smile) to the end of my MRI session, the staff was extremely friendly, the facility was clean, and the wait time was short (I did have a first morning appointment though). A special thank you to the technician, Victor, who really helped me through my first MRI experience. He was patient, he was calming and we got through it. I highly recommend Gateway as my husband just went there too! You won't go wrong booking here! read more

Friendly staff and took good care of me. Were running behind when I arrived and my MRI was late getting started but the staff explained, apologized and accommodated well. It happens. They had a hustle going on but took care of me in spite of the challenges. That is a good attitude and atmosphere that I can work with. Techs were friendly, efficient and kept me informed through the process. MRI's are not fun but they made it as comfortable as possible. Thanks all! read more

I've visited Gateway four times now. The front office staff is courteous, friendly, and incredibly efficient. The waiting room is comfortable and doesn't have a news channel yammering on the TV, which is a delight. The technicians are also courteous, knowledgeable, and patient. The business is clean and pleasant. I hate to go through the discomfort and worry of an MRI or other procedure but the people here make it as painless as possible. I highly recommend Gateway. read more

I love how personable everyone is. Especially Kelly at the front desk she was very kind and helpful both times I needed to come in. She is a jewel to her profession and a much needed asset to the company :) I came in as a walk in as well and was very surprised to be worked right in. This team is fantastic I would refer my family and friends for any imaging. The Tech that takes you back was also wonderful and made the process so simple. Thank you all so much! read more

Gateway Diagnostic Imaging was super helpful. Their main call center helped me find a location close to my job for a short notice appointment at a certain time of day. The next day, they helped me change my appointment to the Richardson location and got me a same day appointment. At the Richardson location, everyone there was great, very helpful when it came to filling out my paperwork and then telling me what to expect from the MRI. Great customer service. read more

I love GATEWAY Diagnostic Imaging on Renner / George Bush in Richardson. The staff is the best. They are on time with appointments. They make sure you leave with your CD. They answer all questions...even the dumb ones! Thank you to Christy the Office Manager she goes above and beyond to make sure all patients that come into her facility are taken care of .. like you are the only one who entered the building. Thank you all for your great customer service. read more

Great experience at this facility! Wonderfully attentive. Attendants were familiar with the procedures and very capable of answering my questions. Made me feel calm and secure to be in their care. Your wait depends on your own doctor's schedule, but once in the prep area, the staff had me prepped quickly and ready for my procedure and then allowed me time to wake and recover -- never felt rushed. Odd location but easy to get in and out. read more