The people at this dental office were all very friendly and I rarely had to wait long to get in for…read moreteeth cleanings, but my experience with Dr. Machado in getting a replacement bridge was outrageous. I chose to proactively replace my bridge since it was 25 yrs old and there were signs of mild decay underneath. The replacement took Dr. Machado five attempts (you read that correctly- FIVE attempts) until she was able to provide me with a passable replacement bridge. Which translated into many trips to and from her office between July and November. Not surprisingly, it was always the fault of the lab. You might wonder how I could have possibly endured going back so many times. At the time, I was overwhelmed with taking care of a very sick family member and I didn't have the bandwidth to deal with this fiasco on top of everything. I just crossed my fingers and hoped that the next visit would be "the last one." Note that there was no mention of reimbursing me for my time and gas expenditure... until I brought it up. The good news is that I was eventually reimbursed for time & gas at my last visit to the office, after a teeth cleaning, when I explained all this to someone at the front desk. When I presented my teeth-cleaning bill to her, she made an executive decision to take it from me and tell me it was taken care of. I'm sorry that I didn't note the name of this true professional. The worst part of this whole ridiculous experience is that despite all the stress & frustration, I still have a less-than-perfect-fitting bridge. Food gathers under the lingual side of the bridge after each meal. Lovely, right? I recently considered requesting a full reimbursement from Dr. Machado for the entire process so I could take my ill-fitted bridge to another dental office and have it completely redone. However, after reading other reviews, I realized that I would NEVER get my money back from this dental group. Fair, ethical, and capable, they are not.

I was shocked to receive a surprise collection notice for a balance I had no idea was heading to…read morecollections. When I called the office to ask why I never received a final warning, their response was that I had 'opened an email' back in May. That email was not a final notice--it was a generic, automated 'New Statement' that simply said I had 30 days to view my bill online. It contained zero mention of being past due, zero mention of an impending deadline, and absolutely zero mention of debt collection or credit damage. I paid the balance to stop the credit hit, but I was forced to pay an extra collection fee because of their lack of clear communication. When I called back to ask if they would help with that extra fee since I never received a proper warning, they flatly refused and just repeated that I had opened the automated email. Future patients: Do not assume this office will call you, mail you, or explicitly warn you before sending your balance to collections. A generic e-statement is the only heads-up you will get. Check your balance constantly. This experience clearly deserves 1 star.

Love this place. VA sent me here and I'm glad they did. Dr. Page and his team were all very…read morefriendly and made sure I understood every little detail about why and what was happening. I'm extremely pleased by this group and hope that the VA will allow me to continue to be seen here for years to come!!! You guys rock

We started with this practice and they decided to go out of network with our insurance. If they…read moretell you that RUN AWAY AS FAST AS YOU CAN. I went from paying a reasonable amount for a filling to an outrageously inflated amount. I went in for a filling and I was told that because I was out of network, my charge would be $216. I didn't love this but needed the filling. Four months later I get a check from my insurance company for $94 and a bill from them for an additional $381.50. I am livid and I will let everyone I know about what a rip off this dentist is. They didn't try to discount it or anything. I was told "only if your insurance would just pay even $10 more". I would have been happy to pay a little extra if this was the case but they absolutely took advantage of the situation and charged me the full retail price and probably a premium on top of that. Thanks for treating your customers that stuck with you in the beginning like garbage. If they didn't want my family at this practice they should have just told us instead of ripping us off. Buyers beware of this horrible business.

I would strongly recommend staying away from Alexander Dental…read more I recently went to Alexander Dental for a treatment plan that totaled approximately $5,000. I still have outstanding work that needs to be completed, including a cleaning and crown replacement, and now one of the teeth they worked on is causing severe pain. At my initial appointment, they collected payment and told me they could complete all of the planned work in a single visit. Although I was surprised, I agreed. After completing work on two teeth, they instructed me to take a one-hour break. The break wasn't long enough to go home, and I couldn't eat because of the dental work, so I waited in my car. When I returned, they numbed me again, checked my mouth, and then asked if I could reschedule the rest of the treatment. When I tried to reschedule, they attempted to push the appointment out another two weeks despite the fact that I was already experiencing significant pain. I insisted on being seen sooner and was able to get an appointment the following week. At that appointment, they still weren't able to complete all the fillings as planned. Only part of the work was finished, requiring me to return for a third visit and miss even more work. While I was frustrated, I tried to be understanding. Now I've received an additional invoice for more than $500. When I contacted the office to resolve the issue, I was told that I had said my "card didn't work" and that I would call back. That never happened. What I actually said was that I didn't have any more time to spend waiting in the office because I needed to get back to work, and that they should call me to explain why there was an outstanding balance after they had already collected payment upfront. The billing process was confusing from the beginning. If staff are attempting to collect payment, they should be able to explain account balances and charges instead of requiring patients to wait for a treatment coordinator. They should also ensure that treatment estimates accurately reflect the work being performed and schedule patients appropriately if they cannot complete the procedures as promised. I am not someone who complains without offering solutions. This office could significantly improve the patient experience by implementing a few basic policies and procedures: Confirm before treatment whether all scheduled procedures can realistically be completed during the appointment. Provide explanations whenever treatment plans, timelines, or costs change especially at check in. Train front-desk and checkout staff to explain balances and payment discrepancies before requesting additional payment rather than having to wait for the treatment coordinator post appointment. Establish a policy that patients experiencing pain receive priority scheduling when follow-up treatment is needed, specifically when the dentist reschedules. Conduct a final billing review before collecting large upfront payments to reduce unexpected charges later. After three appointments, missed work, ongoing dental issues, severe pain, and now unexpected additional charges, I am extremely disappointed with my experience. Patients deserve transparency, accurate scheduling, and clear communication regarding both treatment and billing.

My one year old and I had the best experience at Alexander Dental. It was his first appointment and…read moreI was really nervous that he wouldn't sit still but everyone was so patient, kind and gentle with him. He was laughing and smiling the whole appointment and even got to pick a toy out of the treasure chest before we left. The atmosphere is incredibly calm and inviting as well. We actually look forward to our dental appointments now!

Mill Creek Dental Care somehow manages to make going to the dentist a genuinely pleasant…read moreexperience--which feels like a small miracle. The hygienists are energetic, friendly, and incredibly kind. They strike the perfect balance between professional and personable, and they clearly care about patient comfort. I have a sensitivity to the sound of the water pick when they're cleaning my back teeth (for me it's basically nails on a chalkboard), and without hesitation they offer ear plugs. That small act of empathy goes a long way and makes a huge difference. I've also had a couple of fillings done over the past year. I won't pretend I enjoy needles, numbing, or drilling--because who does?--but the team kept me calm, didn't overwhelm me, and made sure I stayed as comfortable as possible throughout the process. If you're looking for a dental office that's skilled, compassionate, and understands that dental anxiety is very real, Mill Creek Dental Care is an easy recommendation. Even the parts I normally dread were handled with care (and ear plugs).

This is thew most incompetent, unprofessional and inconsiderate dental practice i have ever seen…read more What can you expect, it's run by children. First time i went there was given another appointment in three days. They called to cancel because dentist was sick. Coincidently, so was I. Ended up hospitalized at mayo for 32 days. And FYI, they say they take insurance but have no clue what they are doing, Expect to be pulled out of the chair to pay out of pocket.

Everyone here is above and beyond GREAT! They spend the time and are professional as well as so…read moredown to Earth! Look no further. Trust me when I tell you. You have a patient for life! The office is gorgeous as well! Thank You, J. Kosmala

Regrettably I have to say be cautious on your decision with elite smiles!!! Look at their reviews…read moreand if you choose not to, I will tell you without detail it was a horrible mistake. I have found a dentist in the same area that's has proven exceptional in work, cost, and care. You make your own decision, but multiple reviews as well as my review should guide you in your dental decisions.

What a great experience! This was my first visit and I was very impressed. The office is…read moreimmaculate. Dr. Kirk and staff are so friendly, welcoming and knowledgeable. They put me at ease and definitely know their stuff!

I love my Silver Forest Dental team! I haven't always been happy with dentistry, but this team has…read moreinstilled confidence in me. I've had five visits now, and each has gone well. Dr Kirk Maples is so skilled and has a comforting demeanor that sets me at ease. Hygienist Donna is the MOST gentle and sweetest hygienist I've ever had. Today was a deep cleaning and things went so smooth Included a couple of selfies of me and my team

We truly love Elite Smiles! Their scheduling system is fantastic! You Check in and are seen within…read moreminutes and the appointments are fast, easy and check every box! My husband/son and I go as well as my parents who I referred! The staff and doctors are always so pleasant and are so caring to our little guy with a children play section and childrens office section! And then they give them a little goodie bag and a token to get a prize! And TVs on the ceilings so the kids can be entertained while the service is done! Also the facility is brand new and gorgeous! Very beautiful! We are Elite members through and through! Will always refer anyone to you!!

Terrific ambiance but inconsistent dental care. The degree of expertise of dentists there varies…read morefrom quite good to quite lousy, and which one you get depends on the luck of the draw. Don't get too attached to a dentist at Elite Smiles, because he/she will probably be gone within a year. After a certain dentist there did more harm than good to my wife, we transferred to Southlakes Dentistry, where Dr. Jason Hall found and corrected dental issues overlooked by Elite Smiles. If you're seeking a dental office with an appealing atmosphere, go to Elite Smiles. If you're seeking a knowledgeable and dependable dentist, go to Southlakes Dentistry.

Terrific oral surgeon. Excellent quality care and service. Very timely appointments great office…read morestaff

I called Blue Cross & Blue Shield for an in network oral surgeon and was referred to Dr. Charles…read moreMilton. i accidentally showed up a week early for my appointment. Dr. Milton welcomed me and did the consultation for my biopsy at that time and scheduled my biopsy the following week. He is a very compassionate and caring doctor and was very informative of the procedure and took time to answer my questions. Before the biopsy, he discussed everything he was going to do and kept me advised during the procedure. He called my home the same night after surgery to see how I was doing. He followed up with a post op visit and discussed the results. I highly recommend Dr. Milton.