Hate to add this bad review because until this last repair we were pleased with Delux Auto…read more We had Mr. Ed put in a NEW motor in our Ford F150. We paid just under 10k for it. He told us that he was going to give us " the whole enchilada" he stated that he was putting his best man on the job. Once complete and after being driven several miles, low coolant light came on w aux fan. Were told the engine had to burp. We almost burnt out the motor because we didn't know they did not burp it... they left us to do it without even telling us...next a few weeks later, it was taken in to Ford for an oil pressure light sensor on. Mr Ed's best man tightened the oil filter so tight he made a hole in the filter which was dripping out the oil that he put in it. And the oil pressure sensor light had to be replaced. I continue to have problems.We had to replace the radiator hose and a leaky reservoir. And during all this time, the aux fan stays on and is super loud even if truck is cold. A few months later, we could hear a ticking from the passenger side, which increased loudness over a period of a week. Once it was inspected, it was found that there was an exhaust leak from the exhaust manifold gasket to the head. And last but not least.. a few minths later, the truck is misfiring and actually turning off on us. Turns out, spark plugs and coils were never changed out. They use the same spark plugs and coils from the old engine and put it in the new engine. I'm sure this will avoid any warranty that ford would have given us. If you use this place just know it's hit or miss.

What you will get at Deluxe Auto Service: good and fast work some of the time…read more What you won't get at Deluxe Auto Service: any sort of customer service. I was raving about Deluxe Auto Service after they saved me on fixing my Lincoln. Nobody would do a repair with a used part and Deluxe stepped in and did the repair. They forgot to communicate that it would be $200 more than they quoted me, but I was happy to get the job done so didn't think much of it. Fast forward a few months and I've brought them several of my vehicles as I own a fleet, all for various things. They did great suspension work on my Chrysler Town & Country minivan using parts I ordered from Amazon. They did fix the electrical components that prevented my Chevrolet Captiva trunk from opening, albiet at a cost I thought was higher than expected, a theme that started repeating itself here. The problems really started when I brought in one of my vehicles and they backed another one of my vehicles into it causing body damage to both vehicles. They were apologetic that day, but on future jobs they kept bringing up how it cost them money to fix these vehicles. I didn't file an insurance claim and ignored that the vehicles were not 100% returned to their original condition following their accident, but yet they felt justified in overcharging me and underdelivering on their work. I bought them a Chrysler 200 with a specific issue and they charged me a reasonable $200 for the fix, and as I drove off the lot the exact same issue was there. I showed their mechanic right away and he heard the issue, but after leaving the vehicle with them they never figured it out and never fixed anything, and yet somehow I paid $200 for who knows what repair that wasn't done. The end of the line when I came in with a Hyundai Accent with some engine trouble. I paid the $100 diagnosis to be told it needed new catalytic converter, which I approved the job. They suppsoedly put in a new catalytic converter and then told me well no, that wasn't the issue, and the car needs a whole new motor. I told them to just put it back and I'll come pick it up along with the initial diagnosis. When I came in to pick it up, they insisted on charging me $400 total for the diagnosis plus labor on a job that was mis-diagnosed. I asked for their full diagnosis and all I was given was a handwritten piece of paper saying "car need catalytic converter" and then "Customer was advised they needed new engine." That is NOT a diagnosis. I requested a more formal write-up of the diagnosis for insurance puposes and was told I'd have one the next day. The next day I followed up via phone and was told it would come by the NEXT day. Today was the next day and when I called, they denied they ever told me anything would come and that they "don't have time to email a diagnosis." From being blamed for their accident to having cars misdiagnosed and paying for phantom repairs to being told they don't have time to deliver the service they charged me for, I can no longer recommend Deluxe Auto Service.

Grady and his team did a great job painting my truck hood and roof. They nailed the paint to where…read morethere is no difference from the rest of the truck. And they did it at a very fair price. I couldn't be happier!

My car looks like NEW! The hood of my car was dented, and the paint was scraped off by someone who…read morehad thrown a brick at my car - Grady and his team fixed the car where it looks completely brand new. I am in disbelief at what I'm seeing! I cannot recommend them enough. Thank you!

I loved the way Twomey Auto Works fixed my car. The paint looks amazing, and my car looks brand new…read moreagain. They have a very friendly and responsive staff. Tanner and his team worked fast and efficiently throughout the whole process. I would definitely recommend them to all my friends.

I had a minor accident with cosmetic damages, and had to get some parts replaced on the front of my…read morecar. Based on some recommendations and location, I decided to give Twomey a shot. They did a great job and were honestly more helpful than my insurance company. Everyone thought for sure I'd be paying $2k for the work I needed, but it came in under $900 which includes my deductible. It was all repaired in less than one day. When I took my car by them to get the damage appraised, they informed me that it would take week for one of the main parts to be sent to them. They actually bolted my broken bumper back on to hold it in place so I didn't have to use a strap to tie it down. I thought that was really kind of them. Bonus: They have Willie the dog.

Maan and his team are amazing. They are so quick, efficient, responsive, and offer the best…read morecustomer service. They have a new life long customer out of me.

Have taken our cars there at least four times over the past few years and they have always done…read moreexcellent work. Quick and very affordable repairs. The most hospitable automotive repair shop I've ever visited.

My vehicle was involved in an accident and searched for an honest high quality bodyshop. Then I…read morefound C&S bodyshop. So I decided to give them an opportunity to earn my business and when I tell you. The customer service was bar none. Lupe made sure I was taken care. He went above and beyond to ensure I was able to get to the near by enterprise so I could pick up my rental that the insurance company reserved for me. Not only that he explained very well the process of next steps to ensure my vehicle was setup for a seamless repair. The service was done very quickly once the insurance company processed their part of the claim. Then once I returned he went over the vehicle with me and also took care of some missing paint on the vehicle that wasn't apart of the claim complementary as most other shop would charge for something like this as I have paid to get done in this same type of scenario. The quality of the repair was beyond my expectations. I'm glad I found C&S bodyshop and hopefully I don't have any other accidents but if I do. This is the only place I will take my vehicle for repairs. Thanks for everything Lupe. C&S is a hidden gem in Creedmore/Buda.

YOU FOUND YOUR SHOP!! LOOK NO FURTHER!! If you are reading…read morethis, you were like me reading Yelp, Google reviews, reading other shop reviews until you went cross-eyed. I can count the times I did a review on some product or service on one hand. So Lupe and his amazing crew inspired me to write another one. Words to describe these guys- outstanding, professional, integrity, knowledgeable, and honest. I initially took my VW Rabbit to another shop (Classic Collision on South Manchaca Rd) and they were abrasive, rude, and wanted to charge me twice the price that Lupe did for less work! So avoid them and come here. Get some good sleep and just bring your car to Lupe. Now I know why they have 5-star reviews!

More than a nightmare. A life changing experience. I had an accident around 10/30/21…read more I waited until 8/22 before I took my 2019 Infinity Q60 red line sport to Sterling Auto collision, (SAC), because I loved my car. It was driving fine. Visibly it looked llike rminor damage. Fender, grill, bumper, and deployed airbag. I've never had a nice car, so I was enjoying it while I could. Thought I'd get a pretty car. Maybe my life would change.  It did. 2 initial checks were written by State Farm to start work, 8/22 and 10/22 totaling $16,152.60. Additional amendments to damage kept coming. 1/23 for $4658.50, for headlights. 2 headlights that worked perfectly for 9 months, while I drove my pretty car. They bought brand new headlights. Why? Why that much? IT'S NOT A FERRARI. I doubt Ferrari headlights cost that much, especially if nothing is wrong with them. Slow poking for a year, to 8/23. Another check, written directly to Sterling, for $3962.92. Up another $8621.42. Now they're were at $24,777.62. But wait, there's more, we're not done. NOT EVEN CLOSE. They almost double that #. Bleeding me as I made $1000 a month payments on loan and ins., for almost 1 1/2 years. Trying to destroying my life. Like the family they almost ruined about the same time. They gave SAC an F on BBB. Unfortunately I have no family. My prospects become dimmer day by day. Because of SAC.  Time passed, they dragged on, stalling, not answering calls, no emails or calling me once. My calls went unanswered, or ignored. Once, I reached Joey, the owner. I asked, "where's my car, why has it taken well over a year"? He says, "let me check on that, puts me on hold10 minutes, then hangs up on me. That's how they treated me, LIKE TRASH. They knew all the angles. What they could get away with. Masters of deception, with no consciencee. Thinking there are no consequences for violating others. No mercy, just one goal. The art of the scam. Joey's peons, Mel and others, constantly stalled, lied, schemed. Working their magic. Over 13 months into "their project" I stopped in, to inspect the condition of my car and make sure it would still start, as it baked in full sun, totally diccoloring my dash, but still with that new car smell.. Thankfully it started right up.That high performance engine, on a car I could only dream of. Honestly, I had'nt seen much of anything done on it, except the fender. The bumper hung on the wall, as Mel said, that's it, we're almost finished. "When will it be done?", I said. Mel says,"it only needs 2 MORE WEEKS, we need to get it out  of here". More time passed as State Farm kept paying. Oddly, directly to Sterling, instead of me, that I'd transfer to SAC. The coup de gras de fraud was when SF wrote a final check for...GET THIS, $23,164.01! Then SAC abandoned the car at Infinity of Austin, for the finishing touche. That airbag, an outrageously priced one. I called Infinity to check on the airbag. "Is it installed?", they said, "we know nothing about an airbag. Car was dropped off and SAC said, IT WON'T START". I said, are you telling me you never got $23,000 to put an airbag in?"  There I was, making $1,000 payments for allmost 18 months om a loan & ins. It was obvious I was never going to get my car back. It was taken by Cinch Auto finance, after they were told it was ABANDONED, with only 4k to payoff a loan. SICK! The only nice car I've owned. Driving stinky work trucks for over 40 years. The $23,164.01?  What happened to that? Pocketed by SAC. A little "bonus". The pleasure derived by F****** ME, and getting very well paid for that privaledge. When I called up Sterling and asked "what happened to the $23k? It was Mel or another peon who said, "oh, we spent that $ on parts for the airbag. I said, "then why in the hell did you send it to infinity, after telling me you were not qualified to install airbags?!" Frauds, liars, manipulators, schemers, theives.

I am writing to express my profound disappointment with the service provided by Sterling Auto…read moreconcerning the repair of my vehicle following hail damage. My experience has been fraught with delays, subpar workmanship, and a lack of effective communication. Timeline and Financial Commitment: * June 2024: I entrusted my vehicle to Sterling Auto for repairs related to hail damage. * August 2024: I remitted the full payment of $11,524.46 ,anticipating a comprehensive and timely restoration. Issues Encountered: * Incomplete Repairs: After nine months, several components, including the windshield, moonroof glass, and various trim, remain either unprepared or not relaced. Some parts under the hood are missing. * Substandard Workmanship: The trunk was improperly reinstalled, and the vehicle emblems were not reattached, reflecting a lack of attention to detail. * Management Instability: The frequent turnover of managers has contributed to inconsistent communication and a lack of accountability. Mel, Demetri and then Abel. Also Joey Hayes the owner was contacted but never responded as well. * Communication Deficiencies: Repeated attempts to obtain updates via emails and phone calls have largely been unreturned, leaving me without clear information regarding the status of the repairs. The vehicle was returned to me upon my request for use in financial needs, after a check was handed to the manager at the time Mel in person for $11,524.46, with a promise to repair the vehicle in a timely manner at a later date in one business day. That was in August of 2024. The repairs are yet to be completed. Communication with the multiple new managers was dragged on with promises of looking into it and looking into parts. We met with Abel in person on Feb 17th. He promised the trim, windshield, moonroof and other parts would be ordered and replaced. Even including reattaching my left mirror which was unrelated to this event. I drove 3 hours there (I have moved since) and then drove 3 hrs back in the middle of the week. On Thursday March 6th at 1:21pm was the last communication from Abel (the manager) stating he was looking into parts. The same excuse given for months and months. At that time I asked for my money back. There was no response so a demand email was sent with a repair quote from another repair shop to Abel (manager), their support as well as Rachael and Joey Hayes email accounts Friday March 7th at 12:14pm. This demand was never responded to. Current Situation: The latest communication from the new manager, Abel, indicates that the shop is currently managing a backlog of 20 vehicles, suggesting systemic inefficiencies that adversely affect customer service. Personal Impact: This protracted ordeal has imposed significant emotional and financial stress on me and my family. As a longstanding patron of Sterling Auto for over a decade, this experience has been particularly disheartening. My commitment to supporting local businesses in our community has been met with an unprecedented level of dissatisfaction. Recommendation: Prospective customers are advised to exercise caution when considering Sterling Auto for vehicle repairs. My experience underscores the importance of thoroughly evaluating a repair shop's current operational effectiveness and customer service responsiveness before entrusting them with substantial repair projects. It is my hope that Sterling Auto addresses these issues promptly to restore the trust and confidence of its clientele.

I've done business with most every transmission shop in and around the Austin area and have sent…read morenumerous customers to Jake to take care of for me, not one have i heard anything but praises about the quality of work and pricing. Recently had a transmission built buy Jake because 1, it's my son's truck and 2, I know jake doesn't cut corners. not a better feeling in the world knowing that my kid's transmission was built by the best in Austin Thanks Jake!!

**they've moved 6820 Guadalupe St** No one likes car…read moretroubles but especially when you're out of town! My car overheated on my drive from Houston to Austin over a weekend *groans* which meant I was basically stuck until I could get it to a shop. Bright and early Monday morning I showed up at Carter's and Jake, the owner took great care of me. They worked as diligently and efficiently as they could and gave me updates all the way. I was able to get my car back fairly quickly and assured that I'd make it back to Houston safely, and I did! Wills was also so reassuring and kind at my time of pick up. Made me feel real confident that my car was road-ready

I highly recommend U First Auto Body off 290. I took my X3 in for body and collision repair. Rod…read morewas particularly helpful in promptly getting me an estimate and then working with the insurance company to adjust theirs to fully cover the cost of repair (excluding deductible). The shop meticulously worked to get my SUV repaired to where it looks brand new! Since U First Auto Body off 290 did such a great job the first time, I took my 330i in for body repair to the hood. U First did a fantastic paint job as you can see from the before and after!

These guys are friendly, very professional, and have excellent pricing. I took my BMW M760 here for…read morea door ding that needed to be repainted. It was a special paint that took three different layers and although they were very confident they would be able to do a great job, they did still tell me that there is a slight possibility that it wouldn't be a perfect match due to the complexity of the paint type. When I picked up my car, you couldn't tell there was a repair and the repair has held up incredibly. I highly recommend this autobody shop to anyone nearby and if you don't live close, I would say it's definitely worth the drive. They communicated very well and were on time with their estimate.