Food is great as usual. Service is excellent! Our server is very knowledgeable about all the items he recommends. The only reason I'm not giving a 5 star is because there are lots of empty tables but we still waited for at least 20 minutes. read more

Shawn our server was extremely professional and attentive. Even with many tables in his section being sat with little time in between, he continued to remain professional through out our entire dining experience constantly reassuring us about our food items. Shout out Shawn if u see this you're doing great man read more

Gen has been my favorite KBBQ spot for years, and one of the highlights of every visit has always been ending the meal with the mango tango bites. I was so disappointed to find out during my visit yesterday that they've been discontinued. The food is still great, and the staff is always friendly and attentive! But honestly, the mango sticky rice dessert was a big reason my friends and I kept coming back. It's really unfortunate to see it gone, and without it, we'll probably be visiting less often. I hope they consider bringing it back someday! read more

An amazing service. Only 15$ for all you can eat The servers were all very nice, friendly and helpful especially Roxana! I highly recommend this Korean BBQ restaurant read more

We drove all the way from Calabasas because we genuinely love this place, despite the long drive. Unfortunately, today's experience was a huge disappointment. The new server , young female who assisted us was rude from the very beginning. I ordered my usual meal and requested double beef belly, but she immediately responded in an unfriendly and unprofessional manner, saying it couldn't be done. Since I've ordered it before, I asked to speak with the manager. The manager approved my request without any issue. After making me wait, she came back with double brisket instead of double beef belly and was about to argue with me again about my order, even after the manager had already approved it. At that point, I lost my patience. Good food is one thing, but customer service matters just as much. We have always enjoyed coming here, but this experience left a very bad impression. I hope management provides better training on professionalism and customer service, because no customer should feel like they're being argued with over a simple order. I left the place , it was terrible !!! read more

I'll start with the positives. The food was excellent. You could tell the quality of the meat was high, it was marinated really well, and everything was full of flavor. They were also very generous with the seasoning. The vegetables looked freshly cut and tasted fresh. That said, there were two things that took away from the experience. First, the restaurant was extremely hot. The moment we walked in, the heat was very noticeable. I'm not sure if the air conditioning was off, broken, or if something else was going on, but it made dining much less comfortable. The other issue was the service. Our main server, I believe her name was Roxanne, came across as uninterested and not very welcoming. Of course, everyone can have an off day, but her demeanor made us feel like we were inconveniencing her. Later, another server, Ashley, helped us for a short time, and the difference was immediately noticeable. She was friendly, attentive, and made us feel much more comfortable. Overall, the food alone would have earned five stars, but because of the uncomfortable temperature and inconsistent service, I'm giving it three stars. I would still come back for the food and hope these issues were just an off day. read more

If you're looking to waste your money, this is the place. Otherwise, there are plenty of Korean BBQ spots in the San Fernando Valley that are far better. We decided to have dinner at Gen Korean BBQ, and it turned out to be a disappointing experience from the moment we walked in. There was no hostess at the front, and when she finally appeared, she seated the first guests in line while we stood there waiting without so much as an acknowledgment. We eventually realized she was busy chatting and flirting with the guests she had just seated instead of helping the people still waiting at the entrance. It came across as unprofessional. The menu also needs to be updated. Several items we ordered were met with, "We no longer serve that," which was frustrating. Food arrived much slower than what we've experienced at other Korean BBQ restaurants, and we had to ask for basic items two or three times before they were finally brought to our table. Our server genuinely seemed to be trying his best, but it was obvious he was overwhelmed and frustrated. It probably didn't help that the restaurant was incredibly hot. The air conditioning either wasn't working or was so weak that it felt nonexistent, making the dining experience even more uncomfortable. Overall, this was one of the most disappointing Korean BBQ experiences we've had. Between the poor service, outdated menu, slow food, and uncomfortable dining environment, I can't recommend this location. There are much better Korean BBQ restaurants in the San Fernando Valley that offer better food, better service, and a much better overall experience. read more

Gens been a hit and miss forever, but today, today changes everything!! Dynamic super duo Manny and Noah were amazing and we were extremely satisfied! My family and i were literally in and out in less than 1 hour! They were so fast and friendly and got everything right on the first go! Food was great, hit the spot! Ambiance was great and so lax, Tuesdays are my new favorite days to come! No rush, no lines and just chill vibes read more

Gen Korean BBQ House - Nothing left - Korean Near Me - Northridge, California

Update: We waited like 10minutes or could be more in the front because the front host was not there when we came in and this was at close to 12 noon I think. There was also couple ahead of us which they said that they've been waiting as well for someone to greet, assist and seat them to their table but no one came. After us a another group of family came in More people came in but still there's no front host and she's been MIA & when I looked around she was sitting in one of the empty tables by the window - wearing white longs sleever and black pants. Finally, 2 guy servers actually noticed that customers have been waiting for a while and no one was helping all of us in the front. I even overheard them asking each other and lookinb looking for the front host and one of them answered "she should be here but I have no idea why she's nit in the front". I think the management should retraine that specific host that's was on duty today around 12noon onwards, I mean she's in charge in the front so if she's on break she should communicate it with the back team to so that someone can keep an eye for new customers that are coming in the restaurant . Luckily those 2 guy servers were really nice and they seated all of us that's been waiting in the front for a while. Also, FYI on their weekday lunch pricing, I tried calling them prior to our visit and their recording says the price for M-Th - from opening to 3pm is $20.95 BUT THAT IS INCORRECT, the correct pricing is $21.95. Our server was nice and attentive and food was great 8/10 and changed our grill 3 times. The inky issue was that our meat took so long to come out which I think it is the kitchen staff's job to prepare not the servers. My tofu soup came out when I was almost full and dine - the server was actually apologetic and I dont blame him, I was told that the reason for the delay was because, the kitchen received many "to go or pick up orders" that the kitchen staff didn't have any space on the stove to cook my soup. We were also seated close to the kitchen towards the hallway to the restroom and WOW the kitchen staff's music was SO LOUD! Like I am so confused if I should be listening to the mariachi music that's coming from the kitchen or the english music that's from the dining area's speakers.... Like wow they should turn down that volume!! 1 star for the missing front host that's supposed to seat and greet the customers in a timely and professional manner and the delay on delivering the meat to the table and the very LOUD music. read more

Gen Korean BBQ House - Choices for lunch menu as of 7/09/26 - Korean Near Me - Northridge, California

I didn't like the location, It was not as clean as other Gen restaurants. The Server was a nice guy, but overal the service was not as good as other Gen experiences I had. I'm sure I won't go to this branch anymore! read more

We arrived at 11am on a Saturday. There was no line, but they did seem a little short staffed so we probably ended up waiting about 5 minutes to be greeted before sitting down. I'm not sure if they were short staffed, or they just have less servers in the morning, but it seemed like there were only two waiters available. Both servers reminded us that it would be dinner pricing on the weekend. I actually did not realize that, so I appreciated the heads up. I was in a group of four. We started off by ordering some soft drinks, which came out quickly. Our waiter, Anthony, went straight to business taking our meat orders, and informed us that we can order up to four meats per order (this does not include food from the kitchen). All the dishes came out promptly - I was impressed with how quick the cooked kitchen items came out. I think the first thing we received was the riblets, even before the meat orders. We usually stick to the usual beef belly, pork belly, and brisket. However, this time, I tried the bulgogi fries and dragon shrimp from the kitchen. We typically come for lunch, so I'm not sure if these were new items, or if they've always just been on the dinner menu. Overall, I feel that the quality of food and service is fair for the price. Dinner prices were $31.95pp. The meat was flowing at a decent rate, so we did not feel like we were hungry and waiting on food to arrive. read more

Gen Korean BBQ House - Double dragon - Korean Near Me - Northridge, California

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Diana! You are the mother effing goat! The service was amazing & she looked so beautiful! That's my boo thang! read more

Gen Korean BBQ House - Eric B! - Korean Near Me - Northridge, California

After 8 years of being a loyal customer, I'm officially done with this location. The food is still great, but the service has completely fallen apart over the last 6 months. Our experience was unacceptable from start to finish. We waited 45 minutes after ordering before any food arrived. Then we had to wait another 15 minutes before anyone even turned on our grill. To make things worse, the grill itself was dirty, and we were given dirty utensils. Out of the 7 meats we ordered, only 3 ever made it to our table, and we never received any of the sides we ordered. We repeatedly tried to get someone's attention, but nothing was done. The manager spent most of the time on his phone instead of helping the staff or checking on customers. There was no sense of urgency, no apology, and no concern that half our order never arrived. It's incredibly disappointing to see a restaurant that provided excellent service for years decline this badly. The food may still be good, but the service is terrible and completely ruins the experience. We'll gladly drive the extra hour to the Cerritos location rather than ever return here. Save yourself the frustration and stay away from this location until they figure out their customer service. read more

Gen Korean BBQ House - grill itself was dirty, and we were given dirty utensils. - Korean Near Me - Northridge, California

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My husband and I visited around 2:30PM, and the restaurant wasn't busy, with only a couple of other groups dining. Our original waiter was great, but shortly after taking our order, we were told he had to leave because it "wasn't busy enough" for him to stay. A different waitress took over. She was friendly, but the service didn't match the friendliness. Our drinks went unrefilled for most of the meal unless someone else offered to fill them and we had to place meat orders through other employees as well because she wasn't around. She also made multiple comments when we ordered additional meat, including "Oh, you want more?" which came across as unnecessary and made us feel uncomfortable. As for the food, the marinated meats were excellent and easily the best part of the meal. The non marinated meats were extremely fatty and lacked flavor. The photo I posted shows some of the fat we had to leave behind, along with a drink that sat waiting for a refill. This visit left us disappointed, we will not be coming back to this location. read more

Gen Korean BBQ House - fatty pieces that couldn't be eaten and a drink waiting for a refill for a while - Korean Near Me - Northridge, California

I would give 0 star if I can the service today just so HORRIBLE the server I dont think she has experience about the AYCE service she did not gave us any attention throughout the service also Burn my husband hand by not carefully removing the hot pan. We are long time customer the food still the same but the service to be honest its going down over the year Grill has not change even it burning like this I would question about the health risk when smelling those burn ? We did ask to change but they ignore us until the 3-4th time even it is not the busiest day of the week read more

Gen Korean BBQ House - Korean Near Me - Northridge, California

Oh gen gen gen!!!!!! Honestly very disappointing visit this time around. We got seated at around 4:25 on a Wednesday, normally they come within the 5 minutes or right away to introduce their selves or and get our drinks. Our server (Donna) came to us 30 minutes later. on a Wednesday not a weekend A WEDNESDAY !!!!!!!!!!!!!!!!!!!!!!!!! (Also the menus in the pictures were extremely greasy like someone dipped them in a grease or something) Food was taking longer to come than usual, server drops off the food and leaves right away. To get her attention again we literally have to wait awhile to get her attention. She just passes us like we're not there. Old plate stays at the table for ever!! Barely get any refills.!!! Pan stays smoking for too long and no one to turn it off or switch it out because no one knows where she is or willing to help. Plastic pieces in our water (sorry it's hard to see or might not even be visible, but I'm telling you it was there) Don't get me wrong the food was great and delicious. But to beg for service and basically beg for our server to come help us, that just takes over everything. The place itself is so spacious and lots of other tables are there. But the thing is they weren't even that busy. The 1 star is for the gentleman server (didn't get his name) that was not even our server but was checking and helping us more than her. And he's the one that kept on following with us if we need anything. Thank you It's always the shitty service with this location that always disappoints. No customer ever has to beg for attention, or barely get what they ask for. Just asking for the bare minimum and they always fail to do so. read more

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Changing my review to 2 stars now- because first of all NO A/C ? its really hot in there! They seem to be understaffed and the waiters do not come around - as often as before- have had to wait to be seated then when seater had to wait a while- again The little macha salt condiment trays seem to have been pre made and been sitting for a while- i had to chisel it out - thats not great- the A/C is huge- I mean its really hot in there! I literally brought my own little table fan - the waiters seem stressed and not as friendly - but being hot-and walking around cant be fun. The food was good - but Not going back - the service +ac issue and waiting is gotten worse ~too bad read more

- one of the best priced AYCE KBBQ in the valley -lots of options even at the base level - solid dipping selection and sides -service is very attentive and got our food fast. -servers checked in on us often -Ambience is like if a restaurant was a club; ambient lighting, loud music and huge read more

Gen Korean BBQ House - Sides, dipping sauces and meats - Korean Near Me - Northridge, California

Went here for lunch on a Wednesday.... As we walked in, there were two guys behind the counter, neither acknowledged us nor said hi or anything at-all. We waited for four minutes, just standing there, waiting for them. Then one looks at us and says 2? Follow me. He seats us, then the service is decent after that. The ordering and food came at a decent rate, not fast nor slow. The meat quality was WTF. The short plate looked like scrap meat, and when cooked, it was even tinier little pieces, almost looking like goldfish food. The pork jowl was ok, but it's slice thin. Other KBBQ places cut it thick, but most people do t understand how to properly slow cook it, so that's probably why they cut it so thin here, so it could cook fast. The garlic pork belly was the best. We cooked it nice and slow so that it would cook well and not burn. It was really good. The brisket is a joke too! The cut was bad, the slices are not sliced but rather, tiny leftover pieces. They are super lean too, no fat on them at-all. The fried stuff.... Fried chicken pieces were ok without the sauce, but ok doesn't cut it.... If everything is just ok or bad, it makes it not worth coming here to eat.. The Double Dragon (coconut shrimp and regular fried shrimp) was not great neither, something that I expected should be great! Definitely just the run of mill frozen stuff, not even the good stuff. One of the coconut shrimp was bad and soured too. The fish tastes like talapia, so that's not good, I would prefer a fish without a strong flavor. After leaving, your body and your clothes end up smelling better than the food you just ate. Btw, we only came here because Hanoo was not open yet, and I was willing to give Gen another chance. Gen has failed me once again, and probably for the last time! read more

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Ordered food from here yesterday and there was a rusted nail inside the to go. Really surprised and shocked as I've been going here for years. So disappointing!! read more

Gen Korean BBQ House - Korean Near Me - Northridge, California

Love the food. I go here once or twice a week to protein load. The price and selection are the best in the San Fernando Valley. I just wish the music weren't too loud. Servers are great; there are days they are understaffed, but they try their best to accommodate us. read more

Gen Korean BBQ House - Korean Near Me - Northridge, California

Food is so tasty, love coming here, service has always been slow compared to the one in Torrance ca, I've tried 4 gen Korean BBQ and no one beats the Torrance one they are fast and never run out of meat, Northridge is always slow and many times out one or two items, however I'll keep coming back. read more

We went here during lunch time after a long morning for my pinning ceremony. We came here because it was the closest kbbq and my diabetic mother needed to eat already. We were a party of 6 and when we got seated no one came to us right away. The service was really slow that the manager stepped in. The manager was on it and helping us out but for awhile we didn't get meat. The meat took so long to get to us like 15 minutes after we sat that the grill was already turning brown from the fire being on. The brisket was good but the brisket was really hard. They didn't have a lot of side dishes at all. It was okay for the price but the service was not good at all. I even saw a cockroach walking on the floor when we were leaving. read more

Absolutely terrible service. The waitress Isabella completely ignored our table throughout our entire time there and would actively avoid eye contact with us so as to not interact with us. She would attend other tables, but never came up to us to see if we needed anything or to even swap the grill despite it smoking terribly. Items we ordered would take a long time to arrive and when they did, they were already cold and oily as if they had been left on the counter. I'd say we saw her three times counting the initial interaction with a 20+ minute gap between each time. Even at the end, we went over 15 minutes without a refill despite her saying she would get us one and had to go to the counter to pay as she never came back. Horrible service would not recommend. read more

Gen Korean BBQ House - Receipt of proof - Korean Near Me - Northridge, California

I've been to Gen a lot and had great food and service in the past. I decided to get to get two 4 meat take-out combos. Unfortunately I got two different sizes and different containers even though I ordered the same exact combo twice. Also weighed both and there was a 227g difference in portion size, roughly a 22% difference. Second issue was that a lot of chunkier pieces of beef were raw and not edible. I wish the quality control was better on to go orders. read more

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My friends and I went to this place and had a wonderful experience. There was a great selection of meats and appetizers to choose from. & helped us throughout our time and was amazing! The playlist there was also really good. read more

Gen Korean BBQ House - Korean BBQ - Korean Near Me - Northridge, California

Get ready to WAIT...their service is crazy bad. If you get lucky you'll get a waiter that is attentive. If not, prepare to wait for whatever you order or need. On your birthday is like their more concerned on singing happy birthday to someone than coming to your table. Their saving grace is that the food is good and cheaper price compared to others in the area. However, sometimes I rather pay extra at another place than come here and have a horrible experience. Loooove their potato salad and their Gochujang beef belly. Chefs kisss! read more

Came in for Sunday lunch after church service in Porter Ranch and there was ample parking. We didn't have to wait long for our table. The food was good and service on point. Shawn was attentive to our dining needs and we were well taken care of. read more

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Xavier was our serve and he did amazing! Friendly quick and on point with all our orders. He even remembered us from our last visit. Great service read more

Gen Korean BBQ House - Meat and more meats yasssss! - Korean Near Me - Northridge, California

Landon was our server today and did an exceptional job! Great customer service with a smile! read more

Gen Korean BBQ House - Landon - Korean Near Me - Northridge, California

The low rating is only based on the speed of service. I came on a random Wednesday evening around 8pm for dinner. Surprised it was super busy! Because it was busy, I understand things can take longer to arrive. However, almost every item we ordered took over 15minutes to arrive. It was a full night of waiting instead of eating. It was extremely disappointing. We only ordered three rounds of meat and one round of appetizers because we got frustrated and did not want to wait any longer. I understand the staff were super busy and working really hard but as a customer, I was very disappointed. Our water cup was empty, never filled. Cannot flag down the server for even a napkin. The fried mandu arrived so late that the inside was colder than the raw meats... The beef belly was like extremely thin and shredded that it was like shaved ice appearance?I've been to many Gen and this is not the quality I expected. read more

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Disgusting. We bought the premium for the Wagyu, and if you have had wagyu you know it was bad. Also, if you have had good Korean bbq you know this wasn't it!!!!! Service was good, but it's loud, smelly, and a lot is going on. The soda's were nasty and the rice, meat were too. You're eating "all you can eat cheap meat"!!! I would skip it. Won't be returning ever. Oh and the fries were disgustingly oily!!! Save your money and go somewhere else!!!! read more

I had the most chaotic experience at the restaurant. It was extremely hot and too smoky. When you have multiple burners on you need to have the AC turned up. We got seated next to the kitchen. The kitchen music was SO LOUD I couldn't believe how loud it was. It was louder than the restaurant music and you have the workers screaming out CORNER. Like my gosh, turn the music down in the kitchen so you don't have to scream! I couldn't even hear the restaurant music since the kitchen music was so loud. Food and our server were great but the experience was terrible! The music in the bathroom was even louder, I could not believe it. I need to decompress from how chaotic our dinner was. read more

**One Star - Gen Korean BBQ** Haven't been here in a while. Thought I'd stop by on a Friday late afternoon, see what's changed. Got seated fast. Noticed a few new appetizers--cool. Placed our order. A few small dishes came... then nothing. Fifteen minutes go by. Our server disappears. No grill items, no one checks in. I had to flag another server just to ask what's going on. They said we had to re-order everything again. Seriously? Then the meats finally show up...beef belly and brisket looked like someone just tossed it on the plate with no care. No pride in the food. Just sloppy. Gen, step it up. You're not what you used to be. Still got a long way to go. read more

Gen Korean BBQ House - Korean Near Me - Northridge, California

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Isabel was an amazing server at our 4th of July dinner at Gen BBQ! She was attentive and kind - she constantly refilled our water, replaced the grill, and helped us order more food. The atmosphere was quite nice for a KBBQ restaurant; often times I feel the ventilation is not adequate at KBBQ restaurants but I think this Gen does a great job at making sure it isn't too smoky. The $32 dinner AYCE includes 49 meat options and plenty of side dishes/sauces. Some notable meat options were the honey soy beef belly, bulgogi, and premium steak. We finished the night with the hotteok dessert; it was fresh and tasty with the powdered sugar on top! read more

Gen Korean BBQ House - Bulgogi - Korean Near Me - Northridge, California

I had the BEST experience at Gen Korean BBQ in Northridge, and it was all thanks to our server, Xavier L. From the moment we sat down, he was incredibly attentive, friendly, and on top of everything. He made sure our grill was always clean, food came out quickly, and we never had to ask twice for anything. What really stood out was his attitude--super positive, welcoming, and genuinely made us feel taken care of. He gave great recommendations, kept the energy up, and made the whole experience feel fun and effortless. If you're going to Gen in Northridge, ask for Xavier L. He seriously goes above and beyond and made our night 10/10. Will definitely be coming back because of him! read more

I have gone to this location for the last 3 years and have never experienced service as bad as we have today and my family and I will not be returning again. We came as a party of 12 to celebrate my Nana's birthday and they only assigned one server to us. We sat at the end of the table by the pillar and were neglected for the first hour of our dinner and though those sitting at the edge closest to the servers were helped more, they still forgot there orders and grill changes as well. The server did not came to our side of the table to take our drink orders or ask for our meats, we had to called them over. However, even after asking for our sides, drinks, and orders multiple times of waiting, we were not served. One example is my sister asked for radish paper 4 times; My sister is diabetic and while the other 2 grills were changed, we waited 30 minutes after our first round of meat to get a grill change, our drinks, and to order more meat. The meat we received was from our other family members because the server had not taken our orders. My boyfriend spoke to the supervisor, yet we only got serviced because my sister became very upset because of her declining blood sugar and raised her voice expressing how hungry she was and how frustrating it was. They tried to explain that it's difficult because we had a large party, but they serviced the rest of our table with far less problem than our end of the table yet the large party who sat next to us after we started our meal had no problems. They finally assigned another server to assist and our table was still neglected and did not seem as prioritized as the smaller groups. We brought a cake with us and they put it in the fridge til we were ready to sing happy birthday. Another party had a birthday and the staff all sang happy birthday for them. However, after complaining due to the neglect and poor service they brought out of the cake no one from staff sang happy birthday for my Nana which made me feel sad for my grandmother. The sides were not as good as they were before, one of our meats came with the end of the slab they cut and was inedible since it was just fat, and since we waiting for our drinks, they came watered down. One of the grills we had caught on fire because we were waiting so long for a grill change and staff walked by, it wasn't until we called for staff that we were helped. The gratuity is automatic for large parties, but I believe the amount paid in gratuity was not deserved. I want to include that there was no wait when we arrived and it was not busy when we sat down. read more

Gen Korean BBQ House - our grill was not changed and caught fire - Korean Near Me - Northridge, California

Food is yummy, however service is very slow unless you come at 11:30AM. They have great appetizers and the environment is pretty with the blue lights. It takes a while for you to get help and get your order as well read more

Food is always good, nice quality of meat lots of options. Service impeccable! Kathy was attentive always checking in on me every 10 minutes if I needed anything, she had great conversation, she was hustling helping all her tables, seeing her in action is quite impressive, changed my grill when needed, absolutely 5 stars. She makes the ambiance better. Will definitely continue coming here when times permits. read more

Love everything about this place .the shrimp the chicken and most of all the sweet steak