A great pro shop!!! I happen to be a bowler who had a Motiv bowling ball that is no considered illegal. I decided to wait until the new ball in the Motiv line comes out in the fall, but in the mean time I needed a new powerful ball that moves! I went in and talked with Gene one night about a new ball. After talking we were discussing the Nirvana and the Alpha Crux. We decided to order the new Nirvana. After the discussion, Gene walked out and was watching me bowl some in my league that night. The next day Gene called me and told me after watching me bowl, with the way I throw and power that the Alpha Crux would be a better ball for me. So we switched the order from the Nirvana to the Alpha Crux. From the time of order, shipping, and drilling was only a few days time and the ball was ready for me to be picked up. I went in, he had me try the holes before gluing things in place. He then smoothed out the thumb hole and my ball was ready to be thrown. Fresh ball out of the box and I rolled a 732 that night! I love the ball and the way it rolls and moves! Gene is a true professional. He could have just sold me any ball that I wanted but he actually cared enough to take the time to watch me bowl a few and then give a recommendation on a ball that will really suit my style. Gene truly cares about you as a bowler and your success, not to just make a dime! read more

This is only pro shop I've been in, so it's as good as it gets as far as I know! Seriously though, our experience here was excellent. Allergy Boy was saving up to get his own ball, and we didn't realize that the prices appearing with the balls on display didn't include a drilling fee. However, there was a small supply of used balls in excellent condition, for $50 bucks ("out the door") including new hole drilling. Gene took A.B.'s measurements, and the ball was available the next day. Gene was a hoot, and steered us toward the used balls, which was absolutely appropriate for a first time purchase for a 10-year old. Anyway, A.B. loves the ball, we've been going to Granada 2 or 3 times a week since then, and we'll be happy to shop there again. read more

Talked to Gene over the past couple weeks and just bought a new ball from him and couldn't be happier. I highly recommend visiting Gene if you're in the market for some bowling gear or need some lessons. He wont let you down. read more

Gene is a friendly guy and he knows his stuff. I bought a ball, shoes, bag, and some lessons. He picked up on all my bad habits and helped me correct them. If your into bowling go see Gene! read more

I just got home after visiting Gene at the pro shop. I'm extremely pleased with the professionalism and customer service I was provided. I couldn't be happier. Thank you Gene!! The past couple of weeks I was in search of a pro shop that was going to give me advice on a product I was interested in purchasing. I found a pro shop that was close to home (not Gene's Pro Shop) and decided to give the mom and pop shop my business. I walked into the establishment and immediately noticed how items were strewn about (what an eye sore). After about 5 minutes, I was greeted by an employee (It would've been nice if he greeted me when I walked in the door). He provided me information about the item I was interested in however, he seemed biased and attempted to sell a different product to me. After 20 minutes, I still decided to order the ball at this mom and pop shop. The employee said it wouldn't be a problem and would be available the next day. I returned to the shop (name I would rather not disclose) 2 days later and spoke to the employee who supposedly ordered the ball. The employee told me the ball was not in yet (apparently he forgot to order it). I told him not to worry about it and thanked him for his time. I was unhappy with the poor customer service so I searched online for the ball I was looking for and ordered it. I knew I wanted to have the ball drilled as soon as I received it. I looked online for a pro shop with good reviews. I saw several in the San Jose area but thought it was a tad bit too far to travel. I located Gene's Pro Shop who didn't have any reviews at all. I located him on Facebook and saw one good post. I messaged Gene via Facebook. He replied to me and was very informative. I decided to go with my gut and give Gene a shot. I walked into the shop and immediately was pleased with the selection (mind you the pro shop is inside Granada Bowl not a huge selection but good for what it is) as well as the organization. I waited behind a customer who was being helped. Gene was drilling a ball (in the back of the shop) so I decided to kill a little bit of time and browse. Gene came to the front of the store after he finished drilling the customer's ball. The customer paid for the ball and service and continued to talk with Gene. Gene made several attempts to break off the conversation (without being rude) however he was unsuccessful. Gene excused himself from the talkative customer, approached me and said he would help me as soon as possible. I didn't mind the wait because in the end it was worth it. Finally the customer in front of me left, I introduced myself to Gene and told him what I had and what I was looking for. Gene was upfront and very informative. He asked me a few questions specific to my abilities and style. I didn't have all the answers for him. Instead of guessing, he asked if I would bowl a few frames with one of my other balls I had brought in. Gene watched me bowl (even gave me a few tips) and was able to get a good grasp of what needed to be done. Gene fitted me and drilled my new ball to fit me perfectly. I know this review is long winded. I don't typically write reviews but Gene and the service he provided warranted one. I'm not associated with the shop or him in any way. It's hard to find a mom and pop shop with staff that provides excellent customer service and knowledge. Thanks again Gene!! read more