I had an issue with my Elantra stalling on the expressway. After contacting 3 dealers, Napleton's…read morewas the first and ONLY local Hyundai dealer that had the courtesy to return my call to book my appointment (other dealers just sent multiple robo-texts). They were able to make sure I got my car in first thing in the morning the next day. From the minute I pulled my car in, Diego treated me with courtesy and respect, made sure I understood any warranty or recall work that could be done for no charge, and made sure that I had a ride back and forth from the dealer. I received progress texts during the day, and the minute the car was done (for the price that I figured it would cost), I was notified I could pick the car up. They didn't try to upsell me anything, they made a couple of simple suggestions about things that might need to be addressed soon.The car had been washed and vacuumed as well. I read SO many negative reviews on here regarding this dealer that I was admittedly nervous. My experience could not have gone better!

Very disappointed by salesman and dealership after Jordan Kabranov could not find the time to help…read moreme, after spending the day driving up there to buy a car off internet. he passed me on to the next guy I new I should have walked then, everything he said was a lie. I will never buy a car from Napleton's again. My concerns have been not been fully resolved you guys have done nothing why would you think they were resolved. Called several times no help or owner at this number. Look up action taken by FTC against them in 2022.

This review is for Tobias King and Blair Berg…read more If you want to have a comfortable experience and be directed to the right car at the price you are willing to pay, see Tobias King, Sales Consultant at Enterprise Care Sales in Aurora. Tobias actually became a friend along the way. He patiently listened to what we were looking for, then brought the car up for a test drive. He answered all of our questions. We felt as if we could leave at any time, which is different from previous car purchase experiences. But we didn't want to leave because we were learning so much. Blair Berg gracefully walked us through financing and we obtained a better loan than we expected. Thanks to both Tobias and Blair for such a comfortable experience. John and Barb

These people are full of shit. They lied over the phone, just to hit my credit and ask for $5,000…read more They talk shit about other car dealerships, but they're doing the exact same thing... Pathetic experience. Very undeserving. Negative five stars.

HWe had a great experience at Fair Oaks Ford working with Gio (used car manager) and Alex. Both…read morewere extremely patient, knowledgeable, and easy to work with. They took the time to answer all of our questions without any pressure, and we really appreciated how fair and honest they were throughout the process. It made what can sometimes be a stressful experience feel smooth and comfortable. Highly recommend asking for Gio and Alex if you're shopping

I rate the Service Department for repairs from poor to awful. The repairs completed for over…read more$1,000 did not correct the porblem and the actual problem was finally made for $500. Also the transmission fluid was over filled and had to be drained to the proper level. The Service department should have mentioned the rusted-out front subframe (chassis/cradle) as a critical safety issue. The subframe, which supports the engine and front suspension, can fail, leading to loss of steering control. Immediate replacement is recommended.

I purchased my first BMW x3 from Bill Jacob's BMW in Naperville last week and so far I am blown…read moreaway by the ease, the attentiveness, and the general service of all of the staff at this wonderful dealership. I have grown up going to car dealerships with my father for the second half of my 49 years on this planet and I feel like I know a good dealership when I see one. From the moment I walked into the dealership and was introduced to Michael Fontana, I felt a sense of security in my mind and in my heart as I went through the entire purchasing process with this fine gentleman. He made my car purchasing experience seamless along with the other staff at Bill Jacobs. I hope I do not sound overly dramatic, but I felt compelled to write an outstanding review so that others know what a fine dealership this is. It is extremely difficult to find a good combination of respect and excellent customer service these days especially in a car buying environment. I will certainly be telling everyone I know about Bill Jacobs...truly a class act! Thank you!!

After being "in the hunt" and navigating disappointing experiences with at least seven different…read moredealerships--including two other major BMW locations--I can confidently say that Bill Jacobs BMW is in a league of its own. I worked with Preston, along with sales managers Shaun and Gigi, and the entire team truly went above and beyond my expectations. Where other dealers were frustrating or opaque, this team was clear, transparent, and incredibly efficient. What stood out: Professionalism & Care: From the first negotiation to the final signature, I felt like a priority--not just another transaction. Patience: They took the time to walk through every detail of my deal without the typical high-pressure tactics. Seamless Process: The transition from negotiation to financing to vehicle setup was smooth and handled with impressive precision. Buying a car can be an exhausting process, but this team genuinely restored my faith in the experience. If you're tired of the runaround at other dealerships, save yourself the headache and ask for Preston and the management team here. They are true professionals who actually care about their clients. And yes--the new BMW M340i is absolutely fantastic. Thank you again to the whole team.

I may change to great, but, will have to see how the service turns out!!!…read more Most of us hate buying a new car, because of the cares sales people BS. After doing my research on prices, I had a good experience with (Dan Wolf) Naperville Toyota. I also love the proactive approach to their service team. I'm having to me customizations done to my new Tacoma and they have been amazing in their responsiveness. Great job team!!!

To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

Gabi was outstanding! She made the process smooth, professional & stress free…read more Th entire team exceeded my expectations. I would definitely purchase from Gabi in the future & recommend Acura of Naperville.

LIARS THIEVES…read more MASTERS OF MISDIRECTION SCANDALOUS BUYER BEWARE ... Please read all the reviews ... The constant reoccurring complaints. This place is a embarrassment to the quality Acura brand Out of state buyers are the largest group of consumers who are being strategically marketed against They (Advantage Acura) quote a rock bottom unbelievable price on a CERTIFIED VEHICLE.. customers jump in planes to hurry in to secure the deal of a life time only to arrive and discover their dream deal is turning into a NIGHTMARE The price just got raised $2500 - $2800 extra for the certification CPO which they were told was included !! Funny thing is the payment they were quoted before flying out to Naperville was correct !! How does the payment match but the price went up almost $3000.00 In my opinion.... buying from here is a costly mistake It's called PAYMENT PADDING .

We have been customers of Mercedes Benz of Naperville for several years, including service. We…read morehave always been treated with efficiency, courtesy and professionalism. On April 21, 2026 we assisted by Mr. Matthew Nguyen, who explained the features of our CLE 300. My wife and I are the opposite of "tech savvy." Matthew took the time to identify and explain the safety and driver enhancements of our CLE 300. We have much greater confidence that we will enjoy our Mercedes in greater safety. Matthew's skill, patience and friendliness made this a thouroughly rewarding experience. John & Mary G

The service response is slow on arrival at the dealership. No one there to greet you when you pull…read morein unlike every other dealership I have been to for service. It's happened to me more than once at this place. All service guys are on the phone when I pull in 20 minutes early for my appointment. But 15 minutes after my appointment time, 25 minutes total of me sitting in the waiting area, no one approaches me. All still on the phone or visiting with a customer? I ask a cashier who did check around for help. I was told the service was only going to take 30 minutes when I booked it in the phone. I left but did get response from management on the way out the door to rebook. Not a good experience at a Mercedes dealership.

bought an Alfa Romeo 4c unseen and had it shipped from Chicago to Palm Springs, CA. Rakan, the…read moresalesman, is the epitome of professionalism, personable, attentive and prompt in answering questions and queries. Would buy a car from him anytime! Unfortunately, management is the epitome of used car sales sleaziness. Dishonest, lying and evasive. Very unfortunate

Make sure to check their other reviews online, like on CarGurus.com, Yelp, etc. Unfortunately, I'm…read morenot the only one with similar experiences. Super disappointing experience with these guys. I purchased a vehicle from out of state. Mo was mostly helpful through the sales process despite not having the strongest communication practices. However, as soon as everything was signed, the process took a turn. They took over a week to schedule the delivery of the vehicle and didn't communicate about what was happening despite several phone calls. The first I heard about the vehicle officially being delivered was when I got a random "I'll be there in 15 mins" text from the courier. When it was finally delivered, there were several undisclosed issues. 1. The brakes had been replaced WITHOUT HAVING PLUGGED THE SENSORS BACK IN! I had to pay $300 to have a mechanic diagnose the problem and plug them back in. 2. The tires were installed without the pressure sensors. (Which throws an error message every time I start the vehicle) So now I have to pay to have the tires removed, dismounted, and the sensors installed. Ultimately, the shop quoted me $1500 to diagnose and fix the two issues. Apparently, I should've gotten a pre-purchase inspection. However, I didn't know that was a thing - and when I explained to the salesman that I'd never purchased a vehicle out of state and would like to do anything I can to make sure I was purchasing a solid vehicle, the only thing I was offered was a video walkthrough. When I called (repeatedly over 2 weeks) I was continually told that someone would call me back. When I finally got ahold of someone the manager (Jamel) was dismissive and condescending. He repeated talked over me and suggested meaningless, unhelpful "solutions" (like bringing in the vehicle - to a different state- or offering to compensate me for only the wholesale cost of the parts needed). When I told the manager that the whole experience was unhelpful and disappointing and that I'd be leaving a review to try and warn others about my experience, he mumbled something and hung up on me. The experience may be totally different in person, but if you're buying out of state, I'd choose another dealership.