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    Genesis of Dublin

    3.5 (67 reviews)
    Closed 7:30 pm - 9:00 PM
    Updated 3 months ago

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    I am back. On Tuesday we were on our way home when an ominous frightening message came up on the screen. Something is seriously wrong. The GV-80 that we leased 22 months ago needed immediate attention. The dealership was concerned that it wouldn't make it to them so they picked up the car via tow truck yesterday. We were advised that we would be sent a loaner after they diagnosed the problem. Here we are with no car, and no loaner 24 hours later and our calls to the service department and the manager are not being returned. We don't know what is happening to SUV, and we don't have a car. BEWARE this is the type of customer service you can expect from Genesis. I would rate less than 1 star if I could. Here we are at 5:00pm. Still no word on what is happening with this car other than when it will be returned. Now they are out of loaners, we don't have a car, and they are working on it? THEY ARE WORKING ON IT??? We put $7K down on this lease. We are paying $1125.52 a month. By the end of this 3 year lease, we will have paid $47.5K. We need a car. If you are seriously considering buying a Genesis, re-think.

    Look at the trash and spit seeds in the loaner they brought me
    Alex K.

    Back to no stars if I could. The dealership caused a chip in my paint while they had it and are refusing to take responsibility. I personally pointed out a scratch in the same spot on the walk around when they picked up the car for service. When it came back there was a chip of paint missing next to the scratch that has been there for almost a year that I again pointed out during the walk through and acknowledged the existence. They doctored their "intake" photos to make it look like it was there when they got the car. DONT BUY A GENESIS OR HYUNDAI

    It took this dealership over a month to complete my car sale. They made me come down to the dealership every weekend to follow up because no one at the dealership answers phone calls. Sales rep. Anthony Grijalva on day 1 told me that the check will be processed in a day or two but it was a lie. He went on to lie so every weekend I went in-person to follow up. He gave me his "personal" phone and never answered that either. He even tried to low ball the offer by saying my BRZ does not have any luxury features. Ofcourse it doesn't, it's a performance car, buddy! Just an unprofessional, disrespectful and frustrating person to deal with. Finally the site manger - Adnan, stepped in and cleaned up Anthony's mess. But then, their accounting department had another week's delay to cut the check. I missed my car payment and had to pay one month's insurance. I should have just gone to Carmax.

    This is my under carriage. It belongs under my car. Literally threw it in the back of my car.
    Dayna Z.

    My car was taken here to recalibrate my windshield due to it needing replacement. When the dealership had my car they also found some error codes to address with my back harness. So they took care of it. My car was towed here by the auto body shop & towed back to the shop. Look at the photo on how my car was returned to the auto body shop. This is just ridiculous how they just threw things in the back of my car & the auto body shop is working on putting my car back together. They are also checking to see if anything was damaged. My weather strip is ripped & part of my suede panel in the cargo is completely scratched bc of them throwing the under carriage in the back. I've had my car for less than a year & I have kept it in impeccable condition. I know my car did not have any of that damage before I took it to have my windshield replaced. I also know the auto body shop has nothing to do with it bc all they did was replace my windshield. They did nothing to the back of my car. The auto body shop is now dealing with the dealership to have my weather strip & suede panel replaced. Do yourself a favor & don't take your car here for service. They obviously don't care how to treat your cars.

    Allen Y.

    Picked up a 2025 GV80 Prestige with the great help of Nick. I wanted white on white and there is as only 1 car in northern Cali and it was located in a different dealership miles away from my house. I feel very lucky that when I walked into Genesis of Dublin, it was Nick who happened to help me. He gave me an amazing price, extended warranty and arranged the delivery of my vehicle to their dealership. We agreed on everything in about 20 minutes and the deal was closed. Nick then worked so hard and diligent to have the car shipped to their dealership within the next day. When I arrived, the car was washed, fully detailed, and ready to go. Nick also made the signing process very fast and efficient, eliminating all these options/packages that dealers often want to slip into the deal and sell to you. He only put what I requested. Basically, in less than 24 hours, Nick was able to get me that ONE car with the color/package combo that I wanted and also gave me an amazing deal on the car price and extended warranty. If you go to Dublin Hyundai/Genesis, just ask for Nick and I promise you'll be set before you know it.

    Genesis of Dublin shares a building & lot with Dublin Hyundai

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    1 year ago

    Johnny in service knew his stuff. I had had a problem with my Connected Services for months. He fixed my problem quickly and efficiently.

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    3 years ago

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    2 years ago

    Buying a luxury car in a ghetto environment. They need to separate Genesis from Hyundai and create a much better buying experience.

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    3 years ago

    Krista was a huge help as I was shopping for a new car. She was responsive, knowledgeable, and super friendly.

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    Review Highlights - Genesis of Dublin

    Lauren our sales person was super helpful and even delivered it to our house a half hour away and stayed for a couple hours showing us how the tech works.

    Mentioned in 5 reviews

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    Fantastic dealership, great people, and great integrity. Shout out to Danny for being a fantastic…read moresales rep, shout out to Kamron for being an awesome manager, and shout out Everardo for being a fantastic service advisor. I bought a used 530i and I noticed the lane assist camera wasn't functioning, we all thought it just needed a calibration and I was informed it would be taken care of at no cost. Once Everardo got it, he discovered it was because the windshield had been replaced at some point by a non oem windshield, and that was the problem. Obviously it's a lot more expensive for the dealership to cover an oe windshield replacement when compared to a camera calibration. I signed for the car as is, they could've totally screwed me if they wanted to, but that's not East Bay BMW's style, they told me that it would work and they made good on their promise, even though it was more work than anticipated. Legally speaking, they didn't have to do that, and most dealerships would've taken the opportunity to make some money there. I'm blown away by such honest business in this day and age, it's so uncommon, especially when dealing with larger companies. But these guys are awesome. And to top it off everyone is hella chill, friendly, and fun, but still professional over there. Salute!

    So picture this: it's Saturday morning, I'm minding my own business, and my wife casually asks,…read more"Should we get an EV?" Now, I'm a simple man. I said sure -- but she should probably think about which EV, because that's where things get real. Fast-forward ten minutes and she's deep into reviews, comparisons, YouTube videos, the whole nine yards. Turns out BMW is killing it in the EV game, so suddenly we're deciding between the various options We landed on the i40 because it had the right mix of "responsible adult purchase" and "ooh shiny buttons," especially with the parking assist. Only problem? There were exactly two available: one in Missouri and one at East Bay BMW. And since we live in Southern California, Missouri was... let's just say not in the running. On Sunday, my wife reaches out through Edmunds, and we get greeted by an AI chatbot. Not exactly the warm, fuzzy human interaction you want when you're about to drop a chunk of money. But by Monday, we were connected with Aaron Festejo, a real human being with real human patience, and suddenly the whole experience leveled up. We told him we'd be trading in our current car, and he immediately got the ball rolling. Gas prices being what they are, I decided the only logical thing to do was drive up to the Bay Area that night, crash at a hotel, and buy the car Tuesday morning. Aaron and I texted back and forth until 10 PM -- what to bring, how he'd hold the car, financing details, all of it. The man was working overtime like he was prepping for a NASA launch. Tuesday morning, I roll into the dealership at 10 AM, laptop in hand because I still had to work. Aaron had everything dialed in: paperwork printed, trade-in pre-reviewed, the car detailed, charged, and looking like it was posing for a magazine cover. Between my meetings, he'd pop in and guide me through the next step like a pit crew chief. Then I met James Ylagan, the finance manager, who somehow made signing paperwork feel like a pleasant conversation instead of a chore. That alone deserves a medal. I was done by 12 PM -- and honestly, it would've been earlier if my bank hadn't decided to take a scenic route with the wire transfer. Here's the part that really impressed me: Aaron was helping another customer at the same time. He asked if I was okay with that, and I told him I was half working anyway. But the guy juggled both customers so smoothly I barely noticed he was multitasking. That's skill. After everything wrapped up, I hopped back in my new i40 and drove home to Southern California. That drive? Absolutely glorious. Huge shoutout to East Bay BMW, to James, and especially to my guy Aaron Festejo. If you're buying a BMW, this is the team you want in your corner.

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    I had a great experience here as a first-time customer. Frank was patient and communicated…read moreeverything clearly, which made the whole process fast and easy. I called to schedule an appointment to bring my car in for a diagnosis. Since my daughter and I had a free day, we waited in the lobby while they checked it out. When they didn't have availability to complete the repair until the following week, they made it incredibly convenient by letting me bring the car back and providing a loaner. Not having to arrange a drop-off or pickup was a huge plus. All communication was handled through text, which made everything even easier. Overall, a smooth, stress-free experience -- I'd definitely recommend them and will be coming back!

    This was our second Mazda purchased from this dealership…read more Our product specialist, Erin, was extremely friendly, helpful, and accommodating. The purchasing process started off smooth and stress‑free, but things changed when it came time for the final paperwork. We waited over an hour to meet with the finance manager, John. Negotiations took less than 30 minutes, so the long delay just to sign paperwork felt unnecessary and frustrating. It should have been the other way around. After taking delivery, I inspected the car at home and noticed one of the floor mats had a tear on the edge. When I flipped it over, the cause was obvious (see photos). I had to drive back to the dealership to get a replacement. This is something that should have been caught before delivery. Actually, it should have never been installed in the first place. I also discovered that all four tires were still inflated to 50 PSI, straight from the factory. Whoever performed the PDI (pre‑delivery inspection) clearly missed important steps. We also never received a PDI checklist. Small issues like these add up and reflect poorly on the dealership's professionalism. Overall, while the sales experience with Erin was excellent, the quality control and delivery process need significant improvement.

    Genesis of Dublin - usedcardealers - Updated July 2026

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