The secret to eating at this restaurant is to always order off the menu. This ensures fresh and hot every time. The only time I would grab anything off the conveyor belt is during lunch time, and dinner. These are the times they ramp up production. My favorites are the spicy tuna, crab mayo, ahi poke! The wait staff rocks here, always friendly and attentive to your needs. read more

crap! Crap! If you want cheap sushi here you have it, the conveyor belt was full of dry old sushi, I ordered off the menu and the service was horrible. They didnt have ponzu sauce she didnt even know what that was. My fiance and I were sat at a very long table and the waitress would bring our food and place it at the very edge so I had to get up and scooch over to grab it. The sashimi was pre cut so it was just plated. I literally stopped eating because I did not want them to have anymore of my money read more

Good sushi at great prices. Ordered from the server and that took forever but the sushi from the conveyor belt was just fine. Layout of the restaurant was a bit awkward but that didn't affect food quality. Liked it so much we are going again. read more

Reasonable priced place and my kids love that place! It's fun to be there even though food is only ok. We always visit whoever we come to Hawaii! read more

Worse service I ever had. I came from Oahu and price here is more expensive than Oahu as expected but also the portions is smaller. Their platting here is also disorganize. Food is Okay but everything is just bad. We ask for garlic mayo on the side 2x but only the first one came. Ask for the check but the lady just walk away. Tried to get the employees attention but everyone seems to be just ignoring us. Never been to any Genki place in Oahu this bad. I guess I should've waited to eat genki till I got back home read more

Quick seating at conveyor belt sushi. Servers were adequate and got special order items quickly. Fun to pick and choose the various offerings passing by on the belt. Plate edge color determined the price at the end. It was easy to pick the fresher items and leave the less "fresh" unless your eyes are bigger than your tummy, which often happens. Go for the total experience. read more

One of the worst meals I've ever had. The best part of my meal was the diet coke. The waitresses were friendly but the food is what I think they serve people in hell. Avoid. read more

When you order hot items off the menu vs settling for them off the belt, you'd expect it to come out to you hot, right? Cold and hard chicken karaage with a dried out lemon is not obvious at all that they pulled it off the belt and acted as if it came fresh out of the oil, right?! It didn't help either that we waited about 25 minutes for tofu, chicken and a croquette at 1:45 PM. It may be convenient but the quality is way too much to sacrifice. Sorry. read more

Genki doesn't have authentic Asian food and it smells like a bunch of dirty sweaty feet. Makes me not want to eat.

I have to say, Genki Sushi has very terrible service in my opinion. The food ordered either come really quickly or super slowly - one time I waited more than half an hour (approaching almost an hour) for practically nothing while customers who JUST ordered the same thing got theirs just a minute after. After being frustrated (and yes, I did tell them the food wasn't coming out very fast before hand) , I requested I leave with the check because I do not want to wait for what I consider subpar sushi (word of caution: they seem to make you pay for every single plate no matter what if it arrives or sometimes if its just ordered) . I end up coming here often due to friends or family, however I don't think it's worth it. The quality of the food is even questionable to me - I often get still FROZEN salmon when I order the nigiri and when I taste their ahi it often tastes like its not very fresh. For a fast food restaurant, this place is very slow in many aspects, my opinion. It often takes seemingly forever to get your check, and they even cancel your "call bell" at times even when they don't come to your table so you have to "call bell" MULTIPLE times! They always seem to be understaffed, causing certain wait times to be long (such as food orders, checks, and don't get me started with paying for your food) and they seem to mess up my orders very often - for example getting an "onion salmon" with no onion, or getting a "spicy seared salmon" with no spicy sauce! It goes on and on. Honestly I tried to give this place a good chance because of its low price compared to other sushi restaurants, but I don't think it's any good. read more

This restaurant was so amazing!! There is a huge selection of sushi, and it comes out on a miniature bullet train to your table. The service is polite and so fast!! This has been one of the most flavorful and inexpensive meals in Maui! If you love sushi you gotta go here! read more

Kiddie Menu sold out by 11:30am, really? Yet items were available ala carte. Otherwise, like the bullet concept and ordering as you go.

Perfect before movie fare. Good sushi, good variety, good prices.

If you want a quick and cheap sushi meal - this place is great option.You get exactly what you pay for - nothing fancy, the rolls and portions are small but again cheap. Some things on the sushi train looked old so order from the menu. The food comes quick enough. I recommend the spicy tuna and udon soup (surprising full of flavor!) read more

Very clean, moderate wait, friendly service and great sushi! One can hunt off the conveyor belt, I prefer my sushi be fresh so I order off the menu. You have to try the spicy tempura, dragon roll, volcano roll, rainbow roll, and top it off with a hot bowl of miso soup! Da bomb! read more

From the time Genki opened, I enjoyed coming here with friends and family. However, in recent years I almost dread the thought of eating here. I enjoy eating sushi and the kids love it too, however the service has gotten worse, prices have gone up and the portions have gotten smaller. I usually don't ask for much when going anywhere, however, it is complimentary of any establishment to check on the customer to see if they're enjoying their experience or need anything in particular. This was not the case. We were not checked on throughout the duration of our meal, there were more than enough staff on hand to make sure of that. Our drinks were not filled/re-filled and we paged the server for our check, after about 8 minutes of no one showing up, we went up to the counter to pay and waited another two minutes or so before being helped. I hope this review makes it back to Genki Sushi in Kahului, Hawaii in order to help better train their employees and offer a customer service experience I know that Genki Sushi is capable of offering. read more

Since the renovation of genki. I wasn't pleased with the service. I'd rate it as poor service. Workers were not friendly. Especially our waitress. Actually rushed my family and I. Kept asking if we were done. We were still waiting for our food. The wait for our food took about 30-40mins. Just for couple plates to be sent to us. Wouldn't come back here. read more

This place is lame!They tried to tell us we put plates back. eating dinner with my wife and my two kids 7 and 12 years old. I will never go back!! read more

Beware!!! Super slow kitchen and no fresh plates on the belt. The food used to look fresh and happy on the belt with lots of great choices. No longer, the food looks tired as do the understaffed workers. I stood waiting to pay longer than necessary to the point where I felt like leaving because they really did not seem concerned about payment. When this place first opened it was pretty great and a favorite destination. I gave it try today and it was terrible. read more

Tried out the new sushi express, where you order from a tablet and they send out your food via a sushi boat/train mechanism. Food was the same as before, but fried food came out quickly and not hot. Actual sushi rolls took the longest, so I'm assuming those are made to order. The main issue I had with this experience was that somehow (possibly fat fingers) ordered the wrong item off the tablet. When we received the item, we called over the waitress. She reminded us that we need to pay for anything on the tab, whether accidental or not. That was a bummer, then they sent out the wrong order and it was time for us to leave. We asked another waitress to take off the last order that was incorrect (but their fault) and she suggested we go old school and just count the plates (so happy she could think on her feet). Over all, food was the same, but the ordering system was a bust for us. read more

This has to be the busiest sushi restaurant I've ever been to. They have the best spicy tuna. The workers were friendly but just took awhile for them to serve us, which we could understand since they were busy. Overall, I had a good experience. read more

The two stars is based primarily on the poor customer service I received at this location. We went in one hour prior to closing and waited 10 minutes to be seated in a room that was occupied by 3 families. Not a great start for a hungry crowd. We were seated and it took another 5 minutes for us to receive any type of beverage or to get our orders taken. There were 3 employees standing at a counter across from where we were seated refilling the stock while talking to one another. Finally, one of them turned around and asked if we wanted to order anything with an unhappy tone. We ordered, waited for our food to come and never heard from them until we were ready to leave. We got up and walked over to the cashier and we just stared at each other until I mentioned that I was ready to pay. He asked for our stub and I told him we didn't receive one. "Well, how am I supposed to cash you out if you don't have it?" OMG! I put my sassy face on and asked for the manager. All in all the manager was empathetic and apologized but I left with a really bitter taste in my mouth. read more

So my kids wanted to eat sushi so we all said Genki. So here it goes we went in around 4ish and it was a slow day. There was 1 person handling cashier duties, and 3 others as servers. They only had one side open and minimal variety of food going around the belt. I should have known then to exit. But the kids wanted sushi so we waited for someone to take us to the booth maybe 10 min wait for a slow day?! So the lady took us to the booth and asked what we wanted to drink so we all say water she comes back and tells us another person will get ur order, ok fine! So we waited another 10 mins for someone to come take our order because I wasn't about to grab something on the belt that has been sitting there since opening! (You could tell it wasn't fresh) Anyways our waiter came by and asked if we would like to order so we ordered what we wanted and it went down hill from there. They would bring us the wrong food or bring us the food that should be first like tekka maki but instead bring us fries?! It was just a horrible experience!!! I believe there was more workers making sushi then working out front but that too didn't make sense because if you had more ppl working the back wouldn't u make more sushi for the belt?! Or because it was a slow day and they didn't want to make more food for the belt because of waste?! Idk but Genki sushi Maui needs to step it up. How about doing what Oahu does iPad screen ordering and making it more enjoyable?! This is a IMO review! read more

I ate at Genki's just now and the service actually so bad we just walked out. Even the bullet train wasn't delivering my families food and got seated at 7:00 and we didn't get our food, we got 2 plates which was miso soup. So many seats were open but they weren't seating people either. Worst experience I've ever had at Genkis. read more

Genki Sushi. Came here twice since I moved back to Maui. 1st experience wasn't too good where she didn't give us straws, little plates for our wasabi, or even came back to check on us for drinks. We had to always call her to come but was thinking maybe it was just that time of the day or month. Well today was a different story. Decided to go to Genki for Lunch with my friend and his kids. It started off as a normal time with them coming back filling our water and what not. Then towards the end when we were finishing up my friends wife met us there and sat down by her kids to wait for us. Girl in the black immediately came up to her and said " your not suppose to sit down. we are not going to serve you! If you didn't come in with them you can't sit there." We was pretty shock that she told her or us that. What does it matter if she came in to wait for us to finish or if she even ordered we were still going to pay for it. She stated that they have a sign saying you can't come and sit if you weren't there in the beginning . Thats bull shit. What does it matter if your there from the start, middle or ending. Its not like its creating chaos cause she sat down and waited. Ive been too basically all Genki in Oahu and lots of sushi houses and restaurant and this is a first. So after this ordeal she decides to take the kids outside and wait for us pay for our bill. She was holding rice cakes in her hand due to the fact she just came from a funeral. When she was walking out the girl in the black ran by the door and told all her co workers or employees that she stole a plate or food and they were going into a frantic. My friend was very angry at the scene this girl was causing which was very embarrassing portraying us as now thieves. We marched up to the cashier and there was a young man and an older gentleman there my friend told him what was going on and he apologized. But my friend was already losing it raised his voice and told them that this wasn't right we were paying customers and they come here all the time ( kids love the food) and this is how they get treated. This is the first time it happened to them. He is a chef at a 5 star restaurant and couldn't believe it. It gives a bad name to this establishment. They should either train there people to have better social skills and educate them how to approach and speak to a customer and never assume anything. They will not be dining here again and so will I. read more

My friend and I are frequent customers and today we've had a terrible experience which is very disappointing on Genki Sushi's part. We walked in and was not greeted or shown to our table. We didn't get chopsticks and water when we sat down. As we ordered our food my takoyaki was frozen and I didn't get an apology they just took the plate in the back. Our waters were not filled up in a timely manner, we had to ring our bell. The workers were unprofessional and unsanitary, they were standing around talking and weren't paying attention to the customers which should be a waiter/waitresses top priority. Just an overall regrettable experience. I'm still debating on whether or not I will return. read more

It's like you're watching a cartoon being in this place... maybe a skit making fun of workers who hate their job. It's almost laughable seeing how unprofessional ALL the employees are. Is this a joke??? Who trained these people to be in the customer service industry. Here's a tip (not a monetary one that's for sure): if you provide decent service, perhaps that would correlate with how much $ tip you'd make from customers. There are typically a couple months in between where I do not go to genki and I question why it's been so long since the last visit... then I'm reminded by the off putting staff ‍ read more

Came here for the 2nd time and I've gotta say that there's really no customer service in Genki Sushi. They don't make you feel comforted, also don't check up on you to see how you are doing, you would have to literally tap on the pad to get customer service. I placed in a tiger roll and didn't get it until we were about to leave. I have to say this is a good sushi place if your on a Low budget of money read more

I waited over 30 minutes with my senior citizen aunt while 4 or 5 groups of people who came in after us were seated. I would be understanding if we had requested a booth, but I purposely didn't request any special seating because we were hungry and didn't want to wait. I took a look at the list to confirm that they had my name on there, and I noted the groups listed under me who had already been crossed off. After waiting a few minutes for someone to come around, I asked how long the wait would be. Only then did the guy try to look around, and his answer was to wait a couple minutes. Another group came in after that, and they were seated before us as well! The only reason I didn't give the place fewer stars is because the server (Brian) was very attentive and checked on us frequently. If you're craving cheap sushi, you might be better off at Asian Cuisine a block away. At least they won't leave you sitting around at the entrance for a half hour! ugh. Not very Genki! read more

Went to Genki Sushi looking for a quick lunch and was there for almost an hour. My ice water came shortly after I sat down. I had a hard time finding sushi to eat on the conveyor belt because a "chef" in the back was rolling "all you can eat restaurant style" sushi with too much rice. The nigiri looked like rice balls with teeny raw fish "hats" and the maki and other rolls also had too much rice and were barely holding it together. I pulled a salmon nigiri with the right amount of rice but did not eat it because there was no wasabi jar on the belt. When the wasabi is finally refreshed on the belt I see I still do not have a soy sauce bowl. After 15 minutes I flag down my waitress and she says they are out, but brings me a wet bowl shortly thereafter. I ordered two nigiri and they come quickly and are pretty good. The hot items I ordered at the same time take forever. After 20 minutes I get 1 item, broiled mussels. It is cold and one mussel tastes fishy. I flag down my waitress again and tell her to forget about the second item and bring the check. I have never had a bad experience at the Lahaina location, but this one at the Maui Mall is the pits! read more

Food ; Boyfriend & I always choose Genkis as our go-to food spot. Absolutely love the food but wish that they wouldn't serve the garlic salmon with the pieces of cartilage, that just completely throws it off. That's the only downside to the food. Service ; It never fails, we always get bad service. The workers are rude, & were always given attitude. They don't smile, & at times we feel like we're being rushed out. There was this one waitress in particular I believe her name was Brittney Or something like that I don't remember now, but we walked in & was told that there were no booths & that we had to sit at the counter... she didn't give us an option & I told her we can wait for an open booth it's not a problem, & come to find out the opposite side of the restaurant was completely open but didn't wanna seat just the two of us at a big booth, then the other worker Mark came & told us to follow him as he proceeded to seat us, but him as well wasn't very friendly. The only one I have always had a positive experience with is I think her name is Chassidy? She has a bunch of tattoos, but she's always on point when it comes to her customers. She's probably the only one that we haven't gotten any attitude from. & the service is the exact reason why I'm giving them a 3, food is good. Service is SHEEEEETTY! read more

If you get choke time for kill, then come here. Service is pretty slow. Sushi portions kinda chang for the price.

THE worst place you can ever go for sushi. The only thing going around the conveyor belt are the Minute Maid juice bottles and the wrapped mochi. Sushi was hard to find. Disappointing is to put it even mildly. Service was terrible. The guy there looks like he'd rather be someplace else. There were dirty dishes in some tables. The few sushi that you might see appearing on the conveyor belt comprises of 95% rice and a very dried tuna or salmon. To avoid getting food poisoning that will ruin your vacation, take your business somewhere. They killed the Genki sushi reputation. read more

Food is extremely mediocre; nothing special if you're looking for authentic sushi. Service is a hit or miss. Since their renovation and addition of "the bullet" system, food seems to come out quicker. The wait time can get crazy at times, I'd say mostly on the weekends at dinner (up to an hour wait sometimes). read more

Its a nice and relaxing enviroment to sit down and enjoy sushi. A bit like sushi on demand because you can just grab a plate and eat so basically no wait when your seated. The service is on the slower side but its nice sometimes. If your looking for some quick eats this is a good place. read more

Never again! Service is terrible! Supervisor isn't professional... had a bad experience with the supervisor, Darcy! Definitely ruined our Sunday night family dinner! If NO STARS was a option I'd definitely select it... I could go on and on about tonight but I'll keep it short and simple, GENKI NEEDS NEW WORKS AND NEW SUPERVISORS! Shame on you, no ALOHA! read more

What a crazy rule this place has. My friend and i went in and sat at a booth that can hold four people. We ordered and were eating when a friend whom worked in the mall came in to join us. The restaurant told him he could not eat with us and had to sit elsewhere?? We said why they said it was a policy. When my friend said fine i wont eat they then said he had to leave the restaurant because he was not part of our original party!! I thought it was a joke but this lady the supervisor had him removed. This was the most humiliating thing and for that reason every news media channel and newspaper agency was called to stop this abuse of mgmt rules. Good luck Genki you have lost three more customers. read more

We found this place while rushing to find something to eat prior to Warren and Annabelle's magic show. We were trying to find a place that we would be able to finish dinner in less than an hour, which for friday night seemed impossible (we were reconciled to the idea of taco bell). We found genki sushi in a little plaza, and it was perfect for what we were looking for. It is fast and convenient. We were able to sit ourselves when we walked in. It is a conveyer-belt style japanese restaurant, which means that drinks, food, and dessert are all on the belt circling. You can request anything from the menu that you do not see on the belt. We really liked the teriyaki chicken bowel. My fiance had a special roll, the "triple roll" i believe, which was delicious. Price was just right. For two people, around $30 with drinks and tip (we ate lightly with 5-6 dishes, may be more expensive if more dishes are ordered). read more

I usually dont leave negative reviews but this is by far one of the worst experiences I've ever had eating out!!! A few coworkers and I decided to have a GIRLS NIGHT OUT which we don't normally get to do because our schedules collide anyways our "GNO" consists of some light shopping then of course dinner or lunch considering the time. We all agreed to go to GENKI SUSHI (it's kind of the new place to eat we enjoy it there USUALLY). Wait time wasn't too bad like 5-10 mins, and we got a booth since there was 4 of us. We ordered as soon as we sat down and began eating and conversating. I'd say 45mins or so later we're pretty much full.The very last thing we were gonna order was a MISO SOUP which I ordered myself on the "IPAD". Maybe 10 mins go by and here comes the MISO SOUP brought by a server along with a bowl of rice. Confused we KINDLY told the server that we had ordered a bowl of rice in the very beginning and had already gotten it. He takes it back and walks away. Continuing on with our conversation here comes the bullet boat with an order of OCEAN SALAD AND AN IKURA.. Hmmm ok we all look at eachother confused on who ordered what since I put the last order in for the soup.(need I bring up that they messed up one of our orders in the beginning by bringing us the wrong food item)..NONE OF us ordered those item so I send back the bullet boat. We recap what's on the "PREVIEW ORDER" screen and there is the bowl of rice, IKURA and Ocean Salad after the MISO SOUP order!! Not thinking it was such a big freaking deal we call a server over and explain the situation!!! She precedes to tell us 4 (3 of us waitresses ourselves) that normally they do not deduct items off the bill if it was ordered on the IPAD with an exception of a "GLITCH". So we interrupt as to advise her that WE DID NOT ORDER THOSE ADDITIONAL ITEMS, with a smirk on her face SHE RUDELY SAYS "I'M NOT DONE TALKING YET" and will take it off this ONE TIME!!! She walks away, we conversate and decide to just get the bill and go so of course I have to ring the "call server" bell and wait for a server to come. Thinking that's the end of it OOH NOOO!!! Here comes one the cooks/food preps holding the ocean salad and IKURA and tries to get us to take the food that WE DID NOT ORDER...she gets upset and goes to talk to another server. Need I remind you, we are still waiting for our bill...another server comes to our table to settle the bill and yet again here we are having to explain the situation for the third time and by this time I ask for a manager and what do I get?? A finger pointed to the person working behind the cash register !!! And to no surprise nobody goes to get her. The rude server who originally said SHE WOULD TAKE IT OFF THE BILL comes to our table and says we NOW HAVE TO PAY FOR THE ITEMS BECAUSE THEY HAVE PROVEN IT WAS NOT A GLITCH IN THE IPAD!!!! By now we are all very UPSET AND CONFUSED!! I just want the bill already pretty much fed up at this point SO MY RESPONSE AND ONLY QUESTION BEFORE I ASKED FOR MY DAM BILL YET AGAIN WAS "SO LET ME GET THIS STRAIGHT, WE HAVE TO PAY FOR FOOD WE DID NOT ORDER JUST BECAUSE IT WAS ON THE IPAD ORDER?" And of course her response with a smirk was Yes!!! THE ONLY PERSON WHO SEEMED APOLOGETIC and was not AWARE OF 80% OF THE SITUATION WAS THE SUPERVISOR (the person behind the cash register). I was not expecting much not even an apology but to stand there and tell me I HAVE TO PAY FOR FOOD I DID NOT ORDER AND DID NOT EAT IS JUST LUDACRIS!!! AND TO MAKE MATTERS WORSE YOU SAY YOU WILL TAKE IT OFF THE BILL BUT THEN DECIDE LATER ON NOT TO!!! I UNDERSTAND THERE ARE RULES BUT DO NOT SAY ONE THING AND THEN CHANGE YOUR MIND LATER ON. I'VE GOTTEN REALLY BAD SERVICE THERE BEFORE BUT NEVER THIS BAD. SO BAD IT'S TO THE POINT THAT I WILL NOT EAT THERE AGAIN 4 SERVERS TO TRY AND MEDIATE THE SITUATION OVER 4 TIMES TO REPEAT THE SITUATION AND MULTIPLE TIMES TO ASK FOR OUR BILL!!! We work in the same industry so we tried to be understanding and level headed BUT THIS BY FAR IS THE WORST EXPERIENCE AND WORST SERVICE I HAVE EVER BEEN SUBJECTED TO in the 10+years I have been a waitress!!!HAHA I FOUND 4 PEOPLE THAT WILL NOW BOYCOTT GENKI SUSHI MAUI MALL!!! Our bill came out to about $90.00 the food items they wanted to charge us for was about $7- $8.00..the amount was not a big deal considering the fact that we're already spending $90. I don't think I should have had to pay for additional items we did not order nor consume!!!! read more

Be careful when you go there because they have a no add on policy now. I took my three girls there to eat and my husband decided to join us 20 minutes later after all of our food had arrived. The hostess was very rude and said they had a no add on policy. She told us she was willing to make an exception, but if it was another server they would tell him to leave. She was really mean about it like it was a privilege for us to be eating at that restaurant. Bad customer service. I would now rather go to Ichiban in Kahului instead since they have way better service and sushi. read more