I was gonna give a $5.00 tip but I'm here in the front waiting for 5 minutes now for someone to help me. Several people passed me and said nothing.No may I help,no we'll be with you in a minute. Nothing. Terrible service I ever had with Genki. If I could I'd give them zero stars, but to make a review I have to at least give them 1 star. No one helped me still.... read more

I agree with Wendy C.'s review. I just went this week and 3 stars is generous for this location. It's more 2 stars but the 3rd is for the food & Genki Sushi brand. We experienced the same issue and then some. First off checking in for Dine In; 1 of us checked in- we were 2nd and had to wait outside bc no waiting space inside. The 1st up got seated so the. 2 of us go in so they don't forget us bc we became next in line of the order for groups, & the host almost forgot us bc they asked if we were "so & so"- a group after us. The host asked if we needed specific utensils instead of waiting at the table- which I thought was odd tbh bc the other locations ask when we're seated. Still nice host tho. As for the food- it was all delicious except the spicy California roll 4pc- it's not a yummy spicy, it just hits you all over with the spice.It tasted like a numbing type but it hits your whole palate. As for the plating- they grouped together double orders of items. I guess bc they're rushing to save dishes. I don't remember having that happen before with other locations but it's just weird because it threw us off on the expected counts of plates. As for the service, the actual waitress Sandra ( I think was her name ((the host said it fast so I couldn't catch it with the noise level)), also there's no name tags on the employees,I didn't look long for it)- she kept asking questions in wrong timing (asked us if we wanted more hot tea when we're waiting on our takeout food that we're packing ourselves) nor did she give us the tempura sauce we asked for (we waited over 15mins & she didn't even remember over the 2-3times she walked back to our table). We still tipped tho which honestly wasn't necessary bc we barely received her help besides for the 1st order of drinks, round refills & to get the check and takeout boxes. I'm pretty sure we saw the robot come by us more times than she did. She asked if we wanted a hot tea refill After we confirm we're ready for the check- like come on. You just came by 5 minutes earlier asking if we want the check and if we're ready to leave & didn't offer refills then. Like no, sis- we finished eating, ordered more food to take home, waiting for the check and our takeout boxes & food to arrive so let us sit & wait for our food, bc it's not like you're offering to package our food to go. Our T/O Food still didn't arrive and she tried rushing us to get going. $170 on the food alone (tax & tip not included). If you overlook the service and come for the food, it's worth a visit. read more

Not the Genki I remembered but still ok. Works well when at the waikele outlets. Everything is now with qrcode. From getting a table to ordering. So it was tedious to scroll for menu options but they do have a hard copy menu you can refer to. You order the food on your phone and it arrives on a boat/barge to your table on a conveyer track. The food was ok and quantity on the small side (ahi poke was cubed into small pieces set into small bowls, rolls with 4 pieces) but seemed fresh. We ordered lots of dishes and were fine. Really an equivalent to fast food sushi. read more

Genki Sushi - Conveyor Belt Sushi Near Me - Waipahu, Hawaii

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I haven't been to Genki since that whole fiasco went down seven years ago. It came out in the papers that they were serving low quality grade seafood. I didn't have the urge to eat there and view Genki as the fast food of sushi. I walked by and noticed that they have $11.99 bentos. I went in and asked the cashier if I could get one with spicy ahi and fried squid. The pic in the advertisement had ahi poke with the fried squid. She said that I could mix and match to create my own bento. I waited about 10 minutes for my take out bento. The whole bento was surprisingly really good. It had ocean salad, tofu, fried squid and spicy ahi over white rice. The tofu tasted like it came straight out of the container with no seasoning. I dipped it in the sauce that the fried squid came with and it was perfect. The spicy ahi and fried squid were nicely done. The spicy ahi wasn't that spicy with good flavor. However, the ahi was cut into tiny pieces. It wasn't cubed or minced like I'm used to. The pieces were just tiny. They gave a good amount of food for the price. I would definitely get this again. read more

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Take out Genki is as good as dining in there, just more expensive and of course in takeout boxes. Expectation weren't too high but to my surprise it was good. Portions may look small due to the box sizes but they are exactly as how you would get them dining in. Salmon sashimi was my favorite; fresh and the pieces are a good size. I also favor the rainbow roll and ika, however the ika was not as tender as I thought it would be. All in all Genki is one of my favorite places to get fast sushi! read more

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Outlet shopping and sushi make an awesome combination. This location is in the lower part of the Waikele Premium Outlets. Plenty of parking available. You sign up for a table and get text notifications when your table is ready. QR codes are available for the menu and food is delivered via a conveyor belt. Quick and easy. Just order what you want on your time. Food was fresh and flavorful. Bowls, rolls, and fried dishes are all available. Lots of great selections for the kids too. Service was fast and friendly. Great atmosphere and very comfortable for all. Can't wait to come back. read more

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So many employees and no help. Pushed the call button three times and no one came. Waited one hour and one of my ordered items never showed up. Hot tea was not hot. No one came to check on us to offer a refill on tea, water or soda. Bathroom is disgustingly dirty. No thanks! read more

Got served raw food. So gross. One star because they at least replaced the order with a properly cooked one as they should lol read more

Genki Sushi - Raw - Conveyor Belt Sushi Near Me - Waipahu, Hawaii

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Overall, service was good. Food was great. Host and waiters were attentive and super friendly. This Genki was cleaner in my opinion compared to their other branches. Here's why they lost a star from me though: We had a handful of orders that we didn't receive until 20-30 minutes AFTER paying the check (we thought it was going to come out within a few minutes after paying). The gentleman waiter was really nice and had checked the kitchen 4 times but at this point, my family and I were tired of waiting. Honestly, was just upset that it took almost 1.5 hours to get these orders but I really appreciate the waiter and hostess who helped us. Future advice: just have them remove it from the bill. read more

slow service, didn't get everything we ordered, food was blan, only thing good music that came out the kitchen.

Genki sushi is definitely a get what you pay for experience. I ordered the Kalbi bowl which is one of my favorite meals to get anywhere. It was flavorful and the rice was fluffy. I enjoyed it better compared to the salmon cucumber roll with cream cheese. Although the cream cheese was a different texture than expected it was decent. The miso soup was also subpar. Waitress was attentive. read more

Located at the Waikele Shopping Center, Genki Sushi is a conveyor belt style sushi joint that is convenient and well-priced. I usually order from here to takeout and their online ordering system is really efficient with a great user experience... it almost makes it too easy to order. If you're dining in be sure to join the online waitlist! You can check your spot in line while either waiting in your car or shopping around the outlets. I was honestly in-between giving this spot 3 stars but what really bumped it up in my books was the convenience that Genki provides. In this age of technology, Genki really invested in making their customer experience efficient. We all have days where all we want is sushi and not to talk to anyone, Genki Sushi is there for you on those days. Here's what I order when I'm not feeling myself but feeling like sushi: Ultimate trio: salmon, ahi, and hamachi topped with mayo and torched Seared spicy salmon Spicy salmon rayu Spicy tuna ebi roll spicy tuna bowl It may have been my time living on the mainland that has built up my tolerance to lower quality fish-- I'm not saying that this is bad fish or sushi at all, just not 5 stars top quality that you can find here in Hawai'i. This is a great midweek, on a whim- "I feel like sushi" spot that doesn't break the bank. I actually remember coming here a few times in high school and it was a good spot to bring folks who weren't really into raw fish. So, I can see this spot being great for kids who want chicken, hot dogs, or spam. I would never recommend genki sushi for someone who is visiting Hawai'i or a real sushi snob, but if you're in the area and looking for a convenient sushi spot- Genki is good for that! read more

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This genki has really gone down hill, it used to be the best on island and now it just looks like slop on a plate to get it out. Well that's if it even comes out after ordering. I'm not sure if there new system is better or worse. Food takes so long to come out that even the fried food is cold and hard. Be careful you will break a tooth. Looking for water? Better stand up and yell for your sever because they all walk by like they deaf. But as soon as you ready to pay they be right there waiting and all smiles. Weird just weird!! Sad to say our family of 8 will not be coming here anymore I rather drive all the way to Kapolei. We live Mililani now that speaks volumes. Just not worth your money or time at the waikele location. read more

This use to be my kids go to for sushi! Yeah! It's not top kine sushi, but we like it and da kids love pushing the buttons for the sushi delivery system! Went here today 2-1-25 after my kid won his soccer game and we were hungry! We sat, a party of 4 in a booth, got waters and one side for the soccer player. We get 2 waters and 1-coke. Everyone orders , I catch the waitress and told her, forget my water, I'll have a Diet Coke. After 20 mins of sitting, watching my kids and wife's food get devoured, I'm still waiting on one of six items I ordered... 30 mins go by... my kids and wife on round 2. I stop waitress and show her my order, over 40 mins ago and not one piece? She says it'll be out soon probably? Kids are eating round 2, I stop the waitress again... Now, she says I'll go check? Hmmmmm ... maybe check 20 mins ago! I'm patient and get two orders out of 6 pieces??? I had my son order my food, you have to use QR app. and boom my orders on his phone show up? This place has really gone down hill! OMG! The rice beneath your fish! Looks like they trying to save $$$ on rice, hardly any rice! Plus, after all said and done eating, I was charged on receipt for an order never received? In our 90 mins of Resturant time, I observed 4 families leave in disappointment, for orders they did not receive and were charged for!!!! So, if you eat here double check them charges! Service and Portions and robotservice BAD! read more

Great Service from Staff & Race Car delivery System is quite unique. We have family near-by & make a visit every time we are in town.

I was told 15 minutes wait for takeout sushi it took 30+ minutes. We were able to sit on the bench outside. I ordered a sushi platter for my brother's birthday. The way some of the sushi pieces looked my brother said, "The guy making it must've been mad." They looked pretty sloppily put together or not. read more

I'm a regular only because my kids like it here, but that will now change. Customer service has gone down tremendously and so has the quality of food. Much smaller portions now for what you pay. My kid always orders fries after all the consumption of sushi - why deliver cold fries to your patrons? read more

Frankly, this Genki is disgusting. The kitchen staff's gloves are dirty and never changed as evidenced by oily finger prints on the edges of the plates and spicy mayo with green onions stuck underneath. There was a piece of dried napkin stuck on the top of one of my plates as well, right on the red ring. But not only that, the bottoms of the plates are filthy when delivered to you. Think about this: Then they STACK them all up on top of each other where the dirty base of the plate is touching where they put the next piece of sushi. It was like this back in 2019 and I don't know what I was thinking coming here today but it is still just as gross as it was 5 years ago. Moving the kitchen to the back of the house where customers can't see how dirty everything is has given them free reign to be even lazier. Several of our orders were wrong today too: Crunchy ebi fry roll came out with imitation crab on top, seared spicy salmon nigiri came out as spicy salmon gunkan, we didn't even get the last two items we ordered and asked them to take it off the check because I just needed to leave. But the cherry on top of today's awful visit was the deep fried spicy ahi roll that had almost no spicy ahi inside it but instead, there was chicken. When I inquired with the waitress (black polo, clear framed glasses with lashes behind them, mask, and dyed pigtails), she said it WAS spicy ahi and it was cooked because the whole thing is deep fried. She clearly thought I was stupid as what little fish that was in there was STILL raw like it should be and it was clearly a cooked piece of chicken I was holding in my chopsticks. I've been cooking longer than you've been alive, my dear. Please don't be condescending or lie to your patrons. read more

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9-26-22 Our granddaughter asked us on z Friday if we could have Genki for lunch on Monday when we watched her. It was a simple and easy request to follow. She was so eager to input our order into the iPad and was intrigued by the moving food that stopped correctly on the side of our table. She counted 12 colored plates that had arrived. We did a pretty good job but needed two mini takeout boxes. When we took her home I think she wanted the two containers of ginger we forgot in our fridge read more

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Horrible experience... We went around 330 and it wasn't busy at all. Food took a long time to come out despite it not being busy. When it did come out it was disappointing to say the least. We frequent the Pearlridge one so we can compare the same foods and it seems as though the Waikele location doesn't care about how the food comes out. There were enough workers for them to just stand around but somehow was never checked up on. The management at this location as well of the chain needs to reevaluate this place... read more

I have not been to Genki in years but my boyfriend recently had it for the first time and since we were in the area he wanted it again. We arrived around 1:30 on Saturday and had a 20 minute wait. I did like how the QR code you use to check in counted down how many people were in front of you so you knew when you were getting closer. We were seated and had a server right away asking about drinks. I really appreciated the complimentary hot tea so I started with that. We ordered 6 items, volcano roll, vegetable tempura, udon, spicy tuna inari bomb, spicy crab roll (fried) and soft shell crab roll. We received the first item in a couple minutes and everything else a few minutes later so a very short wait time. All the rolls were good but we got two spicy dishes and neither were spicy at all. Vegetable tempura was really lacking flavor. I know they aren't typically full of flavor but I've had tempura that was more flavorful then what we had. I really enjoyed my udon. The broth was so good and it warmed me up. The cost is based on the color of your plate and they range from $1.95 - $6.75 per plate. The bill for our 6 items was $36 so not bad for lunch. Our server was very attentive and kept our water and tea glass filled. All in all it was a good experience and we'll be back. Lots of other items I'd like to try. read more

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The food wasn't good we ordered the dragon roll, California tempura, and edamame. The edamame was served cold no salt or anything, fresh out the fridge. The dragon roll had fish skin on it still and was black meat. The Cali tempura was alright nothing crazy but not horrible. The motor for the conveyer belt was very loud and right next to us. The server tho was pretty nice. Wouldn't recommend this place. Me and my wife both got food poisoning after eating it. read more

Waited 1 hour for them to say I never checked in when I gave them my number personally instead of the QR code set up. Then instead of apologizing they put the blame on me saying if you gave us your number we should've texted you. I said my number twice and the guy even confirmed it. Then instead of sitting me next they said it'll be about 30 minutes! I'll just stick to the one in Ewa way better customer service. read more

We always enjoy dining in here or doing take out sushi nights! Quality has been consistently good and customer service is quick and efficient! It gets crowded during peak dining hours 5:30pm-7:30pm and parking can be a challenge. Get an early table or pick up take out later. read more

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Today will probably be our last night at waikele location. This is our third time coming within the last couple months and it's been consistently a horrible experience. We like genki because the way they cut their fish for the spicy ahi. Tonight it was big , skinny long chunks. It look like worms lol I thought maybe that's how they do it now but manager said no that's how the fish came. My one pet peeve is that call, pay, cancel button. Staff will not come to your table unless you press that button. You don't get the service like how you before. If you work for tips, you need to earn it. I'm a reasonable tipper if I get good service but I did not. I shouldn't be hounding someone to get water. We'll be going to Ewa location even though it's out of our way. Better service there even with those robots. read more

So we finally got up the courage to come back and I'm happy to say it was a 5 star experience. The staff were all friendly and the food is all made to order so it comes out hot and fresh. I have to say everything came out very fast as well. Usually this location is busy with a minimum wait time of 30 minutes to an hour but luckily this Monday afternoon they weren't busy at all and we only had to wait 5 minutes to be seated. The sanitary measures taken have restored my faith in Genki Sushi as I watched the staff spray and wipe down the whole booth between customers. There are also plexiglass partitions between the booths. I have no complaints and will happily return! read more

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Came at a perfect time. It was not to crowded and we didn't have to wait. The customer service was quick, prompt, and readily accessible due to servers being always present as well as the call feature. The quality of the food was decent! There were some rolls that fell apart upon picking it up off our plates. Yet, the flavors and combinations were excellent. I would recommend if you're looking for more portion control and maybe a little lunch or dinner date! read more

Genki Sushi - Assortment of plates. Each color represents a different price amount - Conveyor Belt Sushi Near Me - Waipahu, Hawaii

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Honestly, this might have been the worst meal I've ever had in my life...the only reason I'm not giving it just 1 star is that the service was good and the staff was very nice. My friend wanted to come, and I confirmed that I had eaten at Genki Ward just a few weeks ago. She'd never been to Genki before, so I shared that it was budget sushi and it was decent for what you pay. Anyway, we get there and the staff seats us once we're both at the door. The place is actually pretty crowded for a Thursday night - lots of teenagers eating here. The staff also points out a big list of items that aren't available, including many tempura options. Knowing that this wasn't high end sushi, I opted to go for more of the cooked items and ordered the seared salmon, the salmon skin, and udon. Strangely enough, the items that were supposedly unavailable seemed to be available - for example - the tempura string beans were marked unavailable, but the sushi roll with tempura string beans was available. The electronic ordering system is really helpful. The seared salmon was pretty good, as was the udon. The salmon skin though, oh my GOD. It was TERRIBLE. What came was an oily mess of chipped pieces of salmon skin? Not sure. Imagine you cooked salmon on your pan for the last four days, then scraped up the crud that had collected on your pan. That was the mess that was inside the sushi roll. Not feeling satisfied, and somewhat curious why it was so cheap, I ordered the ika. My other thought was that this option is usually frozen anyway, so there's not much difference getting it here versus another establishment. Big mistake. The ika was SUPER thin, which explains the price, and did not at all taste fresh. I scrapped the second piece and just ate the rice. We both still ended up paying $20 each with tax and tip. Incredible. I definitely could have gotten a way better meal somewhere else. aVoid. read more

I chose this location over Pearlridge today because its close to home. Man...I should've gone to Pearlridge. I love Genkis. We're regulars here! Especially at this location. They're always on point with the sushi and usually the customer service. This review is for customer service. The food was good! I just want to clarify that. Today, customer service was bad! Came for lunch around 2pm Saturday. Waited about 45mins to get seated. Lets start from the beginning.... Our food arrived, I needed a few things so I did give them a chance and waited, I also waved my hand trying to call for assistance. They saw me, came and said they were coming back. I told myself I'm not making this review if they come back in 10 minutes. They never came back. 15 minutes has passed. I got so frustrated. Our food arrived and we are starving! I needed a straw for my drink, a drink for my son's keiki set that already arrived, sauce bowls for my shoyu, ginger and wasabi, the prize that we won with that spinning game (we always lose and its the first time we won so my son was excited!) and needed a side of garlic mayo. I noticed the worker was sooo focused on cleaning she didn't bother to check up and when she did come she would get distracted and forget to bring the things I asked for. I got so impatient after another 15 long minutes, I stood up and WALKED to them. Instead of assisting me right away they continued to talk amongst themselves. I stood there for 2 minutes waiting for them to stop, and I got nothing!!! Until ANOTHER worker walked by I asked for their help and finally got help right away. I was disappointed. They mentioned there was no drink for the keiki set but they could get a fountain drink, I said fine. But I'm thinking, wow they would have let us go without a drink if i didn't ask. I also mentioned my son won that game, a woman in a black shirt who seemed like the manager said "we'll get that prize right to you" my son got excited when I came back to tell him they're giving your prize. Then another worker in a yellow shirt comes and says " sorry theres no prize but we can get a blue plate for free." Imagine if we never had a blue plate... what would they have done then?!! You already said we was getting a prize, I told my son. My son was soooo disappointed. He ordered the blue plate (spam nigiri) BEFORE knowing that was gona be his prize. We walked to the front I told him to ask for a balloon. They made it and gave us. But my 5 year old noticed there was genki face masks and what seemed to be a prize. I left it alone, I remember last time we came and customer got a face mask after winning that spin game. They just felt like not giving us that or something?! Ugh. Still disappointed dont tell us you're coming with a prize and then tell us sorry theres no prize! Also please check on the customers, make sure we're good and then clean. I feel like everyones the same, as soon as your food arrives you realize you need a few things, and as soon as those things arrive you can enjoy your meal. Another thing I want to add was those sauce bowls! They gave all the sauces(shoyu, ginger and wasabi) but where was the sauce bowls?! Can't believe I had to ask for it. Lastly, the hot tea. I used the tablet to order 2 hot teas. They came and asked if we needed anything soon after I ordered it. I said "yes 2 hot teas please, i just ordered through the tablet" the lady left came back with 1 hot tea. Made her job harder because she had to go back to bring another hot tea. What are these tablets for if we order TWO hot teas and you bring ONE? Are they not even checking our tablet orders?!?!!! I don't get it! It wasn't as busy as it usually gets. So all this waiting really didn't make sense. I'm sorry Genkis we love it here but today's customer service was 0/0!!!! read more

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I gotta say I love eating at all the genki's. It's always a go to for me because they have so much variety and the same food through all the locations. There's always something for someone. This location is located right in the waikele shopping center so it does get pretty busy after everyone is done shopping and is looking for a bite to eat. There's parking all across the center, it just depends if you're lucky enough to find a close spot since all the stores share the same parking areas. I was very disappointed in my last visit here. The food portions have significantly shrunk since the last time I went to a genki or is it just this location? I ordered my go to- spicy ahi tempura roll. And well....where did the spicy ahi go??? I had ONE very small thing slice across the entire roll. The service was ok. They forgot a few things we asked for but it was a busy night, so understandable. The wait wasn't too bad, about an hour so we just waited in the car. read more

Genki Sushi - Where's the spicy ahi on this thing??? - Conveyor Belt Sushi Near Me - Waipahu, Hawaii

Can't go wrong without sushi from Genki Sushi! I love this spot. It's often busy and waits are long on the weekends, but we came when they opened and got a table real quick. I love how fast service was and how kind the wait staff are. It's mostly independent service because of the sushi bullet train and self ordering tablet, but they always come check on you. I always get baked mussels, inari, ikura, dragon roll, tiger roll, soft shell crab, ahi, tako, and so much more! We also got to try the strawberry nigori sake and it tasted so good like a smoothie! What a great way to finish off the meal. read more

Genki Sushi - Baked Mussels - Conveyor Belt Sushi Near Me - Waipahu, Hawaii

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We don't live on the west side but when the kids crave for sushi, we like going to this location. My wife and I thinks this is by far the best location. Everything here is over all better then the rest. The service here is always the best and very polite. We have 3 kids and the staff here is always a big help for us. My son accidentally spilled his water and they took care of it in such a professional way. This location probably has the most space and probably the only one that serves alcohol. Big thumbs up for that. read more

Genki Sushi - Volcano Roll - Conveyor Belt Sushi Near Me - Waipahu, Hawaii

Gassss food so good, good service like usual with the robots too. yeah the foods good asf read more

Genki Sushi - Conveyor Belt Sushi Near Me - Waipahu, Hawaii

Food is standard if you've had any other Genki. But during our visit we were told we can't combine stamp cards! I've never been told I can't combine my stamp cards at any establishment. I wish they would've treated me the way they would want to be treated. Also more and more places are requiring you as the customer to service yourself. Today I needed to check my own self in using the QR code on my phone. Then I was told to place my own order via my phone. When I look at the menu on my phone I can only see like 2 sushi options at a time which makes me scroll and scroll and scroll until I see my choice. At least using their iPad you can see more choices at one time. What if I forget my phone? Can't eat genki! read more

Honestly genki sushi is just ok in my opinion. I receive some gift cards so we decided to come by, haven't been in years to be honest. Seating is slow, ordering is fast because you order on your phone but receiving the food is slow. Everyone around seems hungry or bored because food is coming out so slowly. Not sure if all locations are like this, like I said I haven't been in a while but I don't know if it's worth it. Three stars because at least the food tasted good. read more

Well tonight is a Wednesday and it was crowded, I found it odd that the restaurant light (outside) were off...it looked closed but it was open...our wait was about 20 minutes I guess for 6 people. First off, no plastic cups. Paper cups for bought soft drinks, and no straws they said they ran out..again thought that was odd. Now for the service, most of the servers seemed nice but one girl who was wearing a mask just didn't seem to want to be there. We asked what the specials were and she just kind of ran through them with a little attitude. I didn't seem to understand we weren't being rude or anything. It kind of just turned me off to the whole place. I like Genki so I was bummed I had to write this review. read more

I do not regularly feel the need to leave reviews for the places I visit, but my most recent experience here was the first one that left me so disappointed that I decided to write one. I have been to this location before and had decent experiences, some alright ones, but this one was notably bad. We were sent the wrong dish multiple times even after informing our server. It was a constant cycle of getting the wrong dish, telling the server, and then not receiving the dish at all, leading us back to the server. The first time we were incorrectly sent a 3 piece mixed sashimi when I ordered a 4 piece salmon sashimi. We had never had this happen before (I actually was doubting myself and had to check 3 times that I ordered the right thing!), so we sent it back to the kitchen on the train. It came back once more, so we pulled it off the train and handed it to our server, informing them of the mistake. They said they would let the kitchen know and so we waited for around 5 minutes, still not receiving it before deciding to place another order of the dish we never received so we could at least have one to eat at that moment... Shortly after, another 3 piece mixed sashimi was sent to our table! We didn't even touch that one, and immediately sent it back on the train. This one did not come back. We grabbed our server again to let them know the same exact mistake was made again, and they once again said they'd talk to the kitchen. After this time, we finally received one of the salmon sashimi ordered. The second one that we ordered did not show up for at least another 5 minutes, so we placed a third salmon order for which we were incorrectly sent another 3 piece mixed sashimi! The next time our server asked if we had received all our plates, we told them that we were now missing two. Finally, we received the two salmon sashimi plates. We ended up waiting more than 20 minutes total across multiple instances for an item that would normally only take a couple of minutes at most to receive. As a side note the salmon sashimi normally comes with a slice of lemon. The first one had a very sad slice of lemon included. It was such a small slice of the end of the lemon that was just about unusable. The next two dishes had no lemon slice at all. There must've been some sort of lemon shortage that night... It almost seemed like someone in the kitchen was deliberately making mistakes or not providing their best service. Additionally, there was one other final dish that never arrived even after all the other mistakes, so we had to bother our server again to receive that. By this point, we had waited and stayed at the restaurant for much longer than we intended. To be fair, we arrived in the last hour of the night. However, we didn't plan to stay too close to 10 when they close, but that became out of our control. To be clear, the servers that we interacted with directly seemed to do their best. They were generally kind and seemed to make an effort to help us get the food we ordered. This seemed like more of a kitchen issue, whether it be a miscommunication, error with the ordering system, or a simple mistake. Regardless, being sent the wrong dish 3 separate times and then not receiving the dishes we ordered after speaking to our server about the issue multiple times is sort of ridiculous. I am not the type of person that likes to bother staff, and I actually try to avoid interacting with people as much as I reasonably can, so this was a very dissatisfying experience for me on top of literally just not getting what I ordered within the regular expected time. If it had been for a cheap $3 menu item, and only happened once, I probably would have just eaten it. But it was multiple times and for a $7 item for which I actually got less pieces than what I ordered (plus being obviously not what I ordered!). After so many mistakes, I honestly expected at least a formal apology from the staff, or maybe even a discount on our tab. The Pearlridge location has always been quick to address issues that come up (they've given me a 15% discount as an apology for a very minor thing without me even expecting it!). This location was not so apologetic. If a mistake is made completely by accident once, no big deal. But if you made that mistake, wouldn't you make it a priority that no more mistakes happen to that same person for the rest of their meal? How did the same mistake happen multiple times to us in the same dining experience? It comes across as extremely careless, unprofessional, and unwelcoming. If that's what the staff was aiming for, they nailed it! read more

The sushi maker insisted he/she gave us our two orders of salmon cream cheese roll, but before we wanted to leave, we told the server we didn't get it. The poor server kept going back and forth because the sushi maker in the back was getting irate about having made it. We showed the server how many plates were on our counter as proof we didn't get it. Eventually the sushi maker relented and made our two orders of sushi, but I guess he/she was being passive aggressive because when we got our two orders, it was on one plate and it looked as if he/she just swiped a bar of cream cheese on our fish to give us just a sliver of their precious cream cheese, rolled it up, and served it to us. We always go to this Genki, and this is the first time we were given a hard time. We wouldn't have pursued it, but I'm not paying $11.70 for nothing, and we would've had to contest it anyway because they already put the items on our tab in their website ordering system. We still gave our server a 20% tip because he kept advocating for us, but the one star is for the sushi maker in the back who not only presumed we were liars, he/she would've have stolen money from us if we had not spoken up. I felt so compelled to write this bad review because being told we were lying was enough to boil my miso soup. It's literally so easy to verify if we had the sushi made. It's not like we had put the plate in our pockets and we didn't have a purse or anything to hide it in. Like why you going argue when first we being nice, and second no more evidence we're trying to cheat your restaurant. So if you like getting your patience tested and then proving your innocence in being a honest patron, go to this Genki, because obviously it's not all genki up in here. read more

Genki Sushi - Stingy serving of cream cheese in the salmon roll. - Conveyor Belt Sushi Near Me - Waipahu, Hawaii

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My husband and I hadn't dined at Genki's since probably before the pandemic. Things have changed. Now you have to scan a QR code and order on your phone. I tried, but it was only showing popular items with no drop down to get to other items, so my husband said that he would order for me on his phone. He entered our items, but it wouldn't let him order without giving them his personal info. We got up and left. Apparently, Genki doesn't accept anonymous customers anymore. read more

Always great customer service great food my go to spot when I wanna eat sushi especially with the kids.