Called George Haney & Son when my central air seemed unable to cool my house this week. From the kind woman who answered the phone, Allison, to the service technician, John, who was able to come the same day (thank the Lord), my experience was exceptional. I will not hesitate to have them service my system regularly and I heartily recommend them! I had them come 5 years ago to change my thermostat and it was an equally great experience. read more

Our technician was quick and efficient. He was on time and friendly. Prices have increased but good value for the quality of the work performed. read more

Old school family owned co with a lot of experience esp with older systems. Lyman is generous with his knowledge and expertise. Had my old system serviced by Anthony who also has a lot of experience and very helpful in sharing his insights while he worked. Reasonable and glad contractors like them are still operating. read more

We spent over $30K on a new flagship Carrier heat pump system. After 8 months, George Haney & Son has yet to properly install the system. It sounds like an elephant that is passing gas, when it start and stops. The noise is so loud that it startles you when you are in the house and we have double pane glass. I understand that some times there maybe a defect in a product, but this is your worse nightmare. Lyman Lockwood is the new owner of George Haney & Son, so he is working off his predecessor's good reputation. My parents and my wife's parents used them for decades. Short recommendation: RUN. And reason for Warning: Lyman will tell you what you want to hear, make promises and never keep them. He will not communicate after he has your money. The negative reviews on Yelp and BBB are spot on about Lyman. If you are a person that would prefer hearing less about the product and more about Lyman's new Tesla, his work with the CEC and sick family members, then enjoy. I now have spent hours on the phone with Carrier (mostly waiting on hold as "all of our representatives are currently assisting other callers" -- count on 1.5 hours on hold). I will likely be exercising the right to have the unit removed with a full refund. Carrier has a good reputation. If you want a Carrier unit, this dealer is the worse as to customer relations, communications and follow up. And Carrier says all communications should be with the dealer, so then you are really stuck if you have any issue or problem. AND, think twice before considering Carrier"s flagship heat pump. There are KNOWN defects in their best heat pump unit and allegedly Carrier does not know what the problem might be. Good luck. (I have never taken the time to write a Yelp review. Here, I felt a duty to warn the public) read more

I contacted GH on the basis of the LA Times recommendation. The estimator/owner "Lyman" loves to chat but doesn't do his job. (He was two days late for the first appointment and never called to warn me. I spent over a month waiting for an actual estimate (called 4 times, and emailed numerous times) and never heard back. Lyman is the new owner and he's going to slowly kill this company and the reputation they've built. read more

Honest company with integrity. Had problems with my 15 year old AC, had four companies come out to try to fix, each one recommended to change AC unit. Prices ranged from $5500 to $8000. Called Haney and Sons from a referral when they heard how much my quotes were. Sev, the technician came out, went on the roof, did a few tweaks and VOILA! my AC is working. He told me it'll probably work for a few more years. Saved me a TON of money. Sev is very knowledgeable and tells you how it is good or bad. Great guy! read more

My father recommended this company to me 20 years ago, and they have never disappointed me. They are a solid crew of happy, honest tradesmen. They have never been unprofessional or tried to up-sell anything to me. In fact, they usually down-sell and reassure. I wish I could find tradesmen this reliable and professional for all the other services I've needed. When I have fallen for marketing schemes and called another firm, I have always regretted it. Can't say enough good things about them. Not many contractors left like them in any field. read more

Excellent experience today with Sev from George Haney. I am a 20 year + client and Sev was one of the best technicians I have ever experienced. We have our yearly AC & Heating inspection with George Haney plus a 2x per year filter change and I trust this company to get it right before something breaks in the middle of a heatwave. Thank you for such great service Sev! read more

It took a couple calls to get an appointment for an estimate. Lyman showed up 1 hour late then proceeded to spend 2 hours at the house giving me the history of every AC / heat company in the city of Los Angeles. I kept trying to keep him on track but every question about the work I needed done led him to go on and on and on about unrelated issues, other companies, etc. He gave me his email address and I emailed him twice for the estimate - called his office as well and got nothing. So I spent 3 hours waiting and listening to him for zilch. I have a 4500 square foot house that needed a new heater and AC - gave the $40,000 (including upgrading elec panel) job to another company and would never go with George Haney & Son. read more

They came out and sold me on their service and then strung me along for two months without heat for my family because they were to busy. Totally unreliable. I had to call another company which turned out good but cost me two months without heat. Don't call these guys. And I was a returning customer!! They don't care! read more

Very accommodating on date & time. I've used this company more than once and have Alesha been pleased with their timeliness and professionalism. read more

I saw there were some complaints about never receiving a promised quote from this company, but I thought they were far enough in the past that whatever had caused that kind of issue had been remedied. Not so -- Lyman came to my home and seemed quite knowledgeable, though he spent far more time talking about his wife's extensive medical condition than he did my AC situation. He was very certain he'd have a quote for replacing my AC within "one day and a few hours". I waited a week before calling about the status of my quote and was assured Lyman would get in touch -- he never did. I'm not one to do reviews, but I rely on them like many to make choices. The lack of professionalism and common courtesy Lyman displayed warranted putting a warning out there. I wasted real time both the day he came out and the entire wait for a non-existent quote. read more

We've got a two story home, built into the side of a hill and the original central HVAC just wasn't cutting it for the lower floor - which just happens to be where our bedroom and nursery are. Left a message on a Sunday afternoon and heard back on Monday. We had our consult that same week and were able to start work one week later. Communication was smooth and fast and during our consult Lyman took the time to answer all our questions go over options. We never felt upsold. Ultimately, we decided to go with a Ductless two zone system, and upgraded the thermostat for our upstairs HVAC so both systems could be controlled via smartphone app. The team that did the work was great. Prompt, courteous and did a good job keeping our space clean. After the installation was complete everything seemed fine at first, then we noticed our lights were flickering. The technicians came back the next day and even after discovering the problem was actually our existing air-filter and not the system they installed, they fixed the issue for us at no extra charge. All in all, great service and our lower floor is a lot more comfortable now than it was before. Would call them again in a heartbeat if we need service or ever decide to replace the upstairs unit. read more

The owner Lyman is knowledgeable, but unfortunately he was unprofessional and rude (see screenshot). My compressor on a 5-ton unit went out. The owner Lyman came to my house as I have an old system that was state-of-the-art 40+ years ago. He tried to explain quite a bit to me, but I informed him that I haven't dealt with HVACs and did not understand much of what he was saying. My compressor was very old and not easily replaced, and I informed him that my friend was trying to find a replacement compressor. He was planning on sending a bid to replace the whole system. After he left, my friend found the replacement compressor out of state and I simply asked him if he could replace the compressor. Apparently, my question appears to have offended him, and he responded in a rude and unprofessional manner. read more

George Haney & Son - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

Very disappointing. Same experience as another reviewer reports from last October. Lyman came out here more than two weeks ago to give us an estimate for replacing our first floor HVAC and see if the second floor one needs to be replaced also. He talks incessantly about everything, from the history of HVAC to how he managed to get his son out of the house to Colorado after the kid had been a bum at the house for too long. I had to keep bringing him back to focus point three or four times. But I could live with that if he had delivered on the service. Instead, I've emailed him twice and called the office to follow up on getting the written estimate, and have had nothing, not even an email or phone call apologizing and saying they'd get to it. Today I told them not to bother -- I'll go with one of the other two companies who came after him and provided me with a written estimate within 48 hours after that. Interestingly, I had Haney (Lyman) out here in the summer of 2018 when the first floor A/C stopped working in the middle of a heat wave. He gave me a quote then for a new system, but we were able to get it fixed and keep it working for another three years so put that project on hold at that time. I still have that estimate from 2018. It's over $21K. The two estimates I got from reputable companies now, in March 2021, are within just a few hundred dollars of each other, and are at $14K for just the first floor system. Very, very disappointing, since Haney was recommended to me by members of my community. read more

Of course during a heatwave, my air conditioning stopped working. I call the company and they sent Zev the technician the next day. He was fast and only had to change a capacitor, which he had in his truck. So easy and so fast. Thank you so much Zev, you were great. I would highly recommend this company to anyone. read more

I had an issue regarding billing and contacted the company. I was pleasantly surprised at how responsive they were to my concerns. I found them to a business that operates with old-school integrity and customer service. I will definitely use them in the future. Highly recommended! read more

After receiving an estimate for thousands of dollars from another company for AC repair, I called George Haney and Son and found out that not only did I not need some of the things quoted, but what I did need was under warrant. I am so happy to have found such a reputable company read more

Our A/C unit was leaking refrigerant last summer and the company we used was unable to find the leak twice (June and September). This year, we wanted to get it checked by someone else before the first heat wave. I called George Haney and Son after a referral from a friend. Anthony came out, did a thorough search, and found the leak. Though it took a long time, he's convinced we should not have a problem with it this coming summer. I highly recommend George Haney and Son, and we will use them again in the future. read more

This company is the least professional company I have ever worked with. The salesman came by 4 weeks ago. I asked my husband to hang out while the salesman was here so that he could hear what the salesman recommended. The salesman delegated me to background noise the minute he saw my husband. Once the inspection was done he promised a quote in a couple of days. Well a month later I am still waiting. I sent a friendly reminder email that we were waiting for the quote. I never received a reply one way or the other. Then a few days ago I called to see if the salesman was around, and whether he was still employed by the company. Turns out the guy was the owner. Oh Boy! If this guy was the owner and ignored me as a being what are his employees like? Anyway, its been a month and we have yet to recieve a quote. Needless to say, even if the quote comes and it's free I wouldn't hire this company to change my filter, much less install a whole new system. read more

Update #2: Lyman came out to our place right at the scheduled time. He gave our system a comprehensive inspection and explained the work that will need to be done. It is clear that he knows his HVAC. He provided a thorough report outlining the problems that our system has, the suggested modifications, and even made suggestions regarding how to approach the previous HVAC installer about correcting his errors. Lyman is helpful and knowledgeable. Despite the rough start, and unfortunately bad news about our system, I would definitely recommend George Haney & Son, Inc. Update: Lyman, the owner called me after reading my negative review. We discussed the issue, and despite him being quite angry about my initial negative review, which he felt was social media bashing, and me being quite angry about my initial negative experience, we hashed it out and came to an understanding. He is, personally, coming out to my property in a couple of days. I will further update this review at that time. We were referred to George Haney & Son, Inc. by my father who had used them in the past and was happy with their work. Apparently the company has changed its philosophy. We called them to have them come out and look at our A/C, which can't seem to cool our house adequately. Two technicians showed up and looked around. They gave us a brief summary of what they thought our problem might be, but said that they needed the owner to come out to take a look and provide an estimate. Well, I never heard from them again... except when they sent me a $100 bill for showing up and not doing anything. I called to follow up and was assured that I'd get a call back... then never heard from them. I called a second time and was told I would get a call back that evening or the following morning... nothing again. read more

They were on time for a recent A/C repair call, listened to my description of the issue carefully, and were thorough in diagnosing a complex problem. I'm very happy with the service, price, and efficiency. read more

We have been using this firm for heating and air conditioning for years and have had excellent results. They are experienced, honest and able to take on difficult jobs. Several years ago we had the air conditioning replaced on an existing 5 ton Carrier system. They discovered that the previous contractor had installed inferior piping to the roof top compressor. We had already agreed upon a price which was based on using the existing piping. The firm could have used their leverage at that point to hit us with a big charge for the extra work, but instead only charged for the additional material. The unit has worked well for years. Our furnace recently failed and their technician David was very helpful in finding and fixing the problem as well are patiently explaining what was going on with the unit and the features of a new improved circuit board that he installed to replace the old one. The firm's prices seem fair and they are dependable about coming out when promised. read more

My heater went out in my house. Based on a friend's recommendation I had them come out and take a look. They were very throughout and explained my options. After getting a couple quote I decided to go with George Haney and & Sons based on their reviews and how helpful they were in explaining my options. They came out and replaced my heater and thermostat, the Project Manager Lyman and the techs were all very polite and explained any questions I had and I am very happy with the results. read more

I have been a customer of George Haney Air-conditioning for 40 years . They have installed the systems I currently have and have serviced my system since we built our home. Their staff is knowledgable and professional . I highly recommend them to all my friends. read more

These guys deserve your business, you will not be disappointed. This is the maintenance team that up-keeps my apartment complex. I can see why my landlord uses them. It's a smaller company, and you really get all the benefits of that. I had an air conditioner put in, and they were quick, clean, professional, and very friendly. I felt as though they really cared to do a good job, and I was on a first-name basis with them by the end of the day. Incredibly professional, reasonably priced, and quality work. They cleaned up the area they were working in when they were finished, everything looked great. It really exceeded my expectations and made me feel like these guys put honest effort into their work. Even the actual owner came by to check out the situation, and he's just a really good guy. They work very hard, I highly recommend this business. read more

Anthony just came and repaired our HVAC at our home. He found a wire that was chewed by a rodent. We had previously called another business that told us we had a bad transformer and tried to sell us a whole new unit for over 14 thousand dollars! Luckily we always get a second opinion. Anthony fixed the problem in less than an hour and a half! It cost less than 2 hundred dollars. Anthony is honest and a good person. We will remember Anthony and George Haney for any other AC jobs that come up at our other properties. read more

George Haney & Sons installed our Carrier combo unit 39 years ago! While we haven't needed service for quite a number of years, Monday night, our heater went out. I called first thing Tuesday morning but they were completely booked that day and set us up for first thing the next day. John showed up bright and early today and accessed the situation. He was very familiar with our dinosaur and knew of only one other but what was wrong was very rare. We were afraid since the unit was so old that 1-it couldn't be repaired and we'd have to buy a new one or 2-they'd find the problem but wouldn't have the parts. Neither was the case. John's been with the firm 30+ years, had the necessary parts and 3 hrs later, we are back in business! Nice to have a warm home again. Thanks for the service! The Moore's read more

Finding reliable home services can be a challenge. I want to feel secure in my decision to use a company. I found George Haney Air Conditioning repair through the Nextdoor app and checked out the company on Yelp. I am happy with the service from making appointments with Diana, technicians that show up on time, are knowledgeable and get the job done right. John was friendly and professional and explained what he was fixing and how it worked. I now have a heater/ air repair company I can rely on. Thank you George Haney and Sons read more

Called in the morning January 4 2017, heater not working. They got me appt between 12-3pm. The tech was at my home at 1pm. I expected that I was going to have to wait at least 2 or 3 days for appt... The office and the tech were great, not boring like some of the companies. ****These are the guys to call ****Great service all around In fact when I bought my home the heater was already installed by this co. Over 20yrs read more

Just wanted to share an excellent service experience , had your awesome technician Anthony do a minor repair recently. He arrived promptly, was very thorough, was able to resolve our issue, and have our system working again . Great customer experience, much appreciated ! read more

I wholeheartedly recommend these guys. I had a brand new system installed with cut-outs and ductwork. Lyman designed a great system and took an active interest in the details of the installation. I was very pleased with the entire process. They started on time and finished when they said they would. They cleaned up after each day and took pride in their work. It's one of my best experiences with a contractor of any kind. read more

I was very disappointed in George Haney & Son and will never use this company again. In short, they do not want your business and would not recommend them. Fifteen years ago I used this company to install a complete AC system in the Atwater area. Back then I spent $13-15K on the HVAC system and was very pleased with everything they did. Fast forward to today. I called the company to give me an estimate for another HVAC system at another location. Lyman Lockwood came out on a Monday and looked things over, spent a good deal of time giving me explanations of things I couldn't understand and was to send me an estimate in a few days. On that Thursday I emailed called the office asking when I would get the estimate, they would check on it. I sent a follow up email, nothing. Called the next week and told I would have it that evening. Nothing, no message. Called again spoke with another person who understood my frustration and would talk to Lyman. Another week went by with no call, no message and no estimate. It now been over 3 weeks and I've still yet to get the estimate.. They don't want your business and I wouldn't trust them to do anything. I was prepared to spent $15k-20K for a new HVAC system with this company and I can't even get an estimate. Why would you use George Haney & Son Inc. to install a system when they can't even give an estimate. Evidently a very poorly run company. If I could rate a "0" I would. DON'T USE THEM!! read more

George Haney & Son is one of the best A/C & Heater Repair companies in town. They came & replaced my A/C unit immediately when the heat wave came and my old A/C unit quit working and couldn't be repaired. Their service technicians are a pleasure to work with and worked long hours to get a new A/C unit installed for us as soon as possible. Very reliable knowledgeable company! I will continue to recommend them to my family and friends read more

OVERPRICED. NO CUSTOMER SERVICE. MISSED APPOINTMENTS. NO COMMUNICATION. For those who have had a past good experience with Haney and are surprised at a more recent change for the worst - Read on. Apparently the company was sold and the new owners aren't anywhere near as honest and reliable as the Haney's were. The current lead guys name is Lyman (should be spelled LIEman) and your answer is right there in the name. They promise a simple, quick and professional experience. once they are in your house though, and you feel a bit trapped, they start to turn the screws. They would miss appointments, leave for the day without communicating why or when they'd be back and threaten to raise the price when you ask them to explain. I have friends that have used George Haney and Sons services for decades - this is not the same service that gained our trust, and I'm sure the Haney family would be sad to see what this company has become. read more

George Haney & Son - Careful of the guy in the light blue shirt without a jacket - Lyman. - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

I called for an a/c system estimate. The agent said the estimator was in the field but would get right back to me. Never did. If this company isn't responsive to an opportunity for new business, I can only guess how they might (not) respond in an emergency. I won't be dealing with Haney & Son--rather, the new owner who are not named Haney and seem not to care about the family reputation. read more

My air conditioning was acting up, a funky smell, so I called George Haney, who put in the unit, 9 years ago, to see what was wrong. They came out, diagnosed the problem and fixed it. The customer service was impeachable from making the appointment to making repairsThe Tech explained everything so even a Vice President could understand. I wish the Sears Appliance repair people were as competent. I will ust them again. read more

Great experiences with George Haney & Son. They have maintained my 25-year-old A/C unit for the last two years. All work has been top quality. In-home techs and office staff are professional and knowledgeable. Very good customer service from Lyman, who researched my unit (which had stopped working), assessed my problems, and set up appointments. Especially happy with service tech John Spinelli, who quickly identified the issues, worked hard and efficiently, and got my system running beautifully. HIGHLY RECOMMEND! - Blair Gordon, Los Angeles read more

Dealt with Lyman on a complete system for a new house. Wasted several weeks. Dude was just not responsive at all. You'd think a $50k system would get his attention. Nope. Horrible service, un-returned calls and e-mails. Waste of time. Found a great company who appreciates the business. Something rotten at Haney. Will never call again. read more

I was referred to this company by another local company, Action Duct. Andy from Action said our problem was more than cleaning/repair of our air ducts. When we were away from our home this summer we had a major rat and mouse infestation, they got into our air ducts. Horrified, I called Andy's referral, George Haney & Sons and spoke to Lyman Lockwood. He came to our home right away and from beginning to end he was fantastic. Lyman and his guys were very solicitous of our needs and since I have a sick spouse, always kept everything clean. They did a wonderful job, great price, and in record time. I highly recommend George Haney & Sons, we are so appreciative of Lyman and his wonderful crew. read more