Outstanding hand-made screens and windows, just like you could have gotten in the 1960s. Like a…read morelot of long-standing shops, this place has old pictures on the wall --- only here, you feel like you've walked into them. Our house was missing a few storm windows, and had a few others due for replacement; I ordered up a set from Robertson's. The largest panes wouldn't fit in my little car, so I asked about delivery options; Robertson's doesn't deliver, but will give you a business card for Metro Delivery, which worked out just fine. Prices were on par with Home Depot or Lowe's, but the flexibility, responsiveness, and overall experience were a world better. The windows themselves are nicely made --- I wouldn't go as far as "works of art" as they're fairly low-tech (strips of gasket, mitre-cut aluminum), but reasonable materials and solid workmanship. Definitely my go-to for screens & windows, either normal-ish or very custom.

They really knew their products. They were knowledgeable at sales and they did a great job…read moreinstalling. So much better and priced similarly to the large box stores.

Run away as fast as you can. Look at the workmanship below. We wish we had never listened to…read moretheir slick salesman. Alex NEVER came out to the house even after we plead with him to fix this. Shameful. Just shameful.

I have to take a few deep breaths before writing this review…read more We had Alexandria Windows come out to replace a few windows two summers ago. The communication and scheduling was lacking, so we were a little frustrated, but it didn't prepare us for the ordeal we were going to be dealing with. We live in an old house, 1920's. My husband expressed this many times, that appropriate measures would have to be taken as we had lead in our old windows and trim. I heard him over the phone as well as in person and he was assured they would take the steps necessary. The day the windows were to be replaced, my kids and I left the house. Two windows were in our daughters room, the other in our guest bedroom. One window was oriented the wrong way and still installed. The worst part was, after removing the old windows, the workers took leaf blowers out to blow debris out into the yard below and all over the rooms. My husband ran upstairs and yelled at them to stop, that once again, there was lead paint involved. They stopped and cleaned up, but not well enough. My husband wiped everything down afterwards, not trusting it was cleaned properly. A few months later, my daughter received test results showing elevated levels of lead in her blood. It was quick and not a single other person in our family had any detectable levels. I was livid. I'm still livid. I don't care that one of our windows is wrong or that it took forever to arrange communication. I'm livid that lead safe practices weren't followed as promised and my child had to pay for it. You can't put a price on that. Thankfully, she's grown, and the situation is under control now, but if you have an old house, I would absolutely not recommend this company. To the owner, if your business gives homeowners your word that things will be done safely and following safe standards, you need to follow through. Safety should be top priority. This could have had a very poor outcome.

Had a screen door installed today by the Dover team. Cody was prompt and courteous and made sure…read moreit fit nicely. It was tricky install the opening way not square for sure. It's a beautiful door. A nice feature it has is hidden screen when top glass is let down which helps prevent screen tears. Can't say enough good things about these guys. Thank you Dover for another job well done!!!!

Our family had our Garage Door replaces approximately 5 years ago. Right at the 5 year mark our…read moregarage ceased to work. It began to bend and bow, becoming unusable. Once this happened we contacted Dover and Company and they did not respond to us at all. It was at this point that we started a complaint with the BBB. We then reached back out to the company and they were willing to talk to us at that point. The owner stated that he would be willing to replace the garage door at cost. We indicated that moving forward with that option was not the company taking any responsibility they stated that they would be willing to replace the springs exchanging them with their heavier springs at their expense. We agreed to that and moved forward with getting them replaced. When the technicians from Dover come to our home they did not have the heavier and springs they tried to replace the existing springs with the same weight of springs that we had originally. The technician mentioned it and when we brought up the issue he had to contact his company to get the go ahead to replace the springs. Once that took place, the door was still not able to close. The Technician left at that point. We still did get a bill for this replacement!!! That is a large issue. Not only was it almost impossible to obtain meaningful assistance and a willingness to accept some accountability from Dover and Company but the replacement work was not what we were promised and then we received a bill when it was not warranted nor was the job completed. Dover and Company has proven to be not only dishonest but also does not stand behind their work.

I would just like to say I had windows installed in my home by MAYS construction company in Jackson…read moreMichigan excellent job they did! I am very happy with their professionalism with Darren in Tyler a father and son team who installed our windows if you are looking for a home improvement keep it in Jackson and call Mays! Jackie and Chris

Mike Teciak is the guy! After seeing the news accounts I looked him up and called his home (I live…read morenear Seattle). We spoke for about 15 minutes. Down to earth guy. My impression: Mike's a family man with a strong sense of community. A veteran hard worker committed to traditional values. If I was having work done to MY house, yeah it'd be Mike. Also, his 20+ years of industry experience helps too... Story: http://www.deseretnews.com/article/700142503/Man-lifts-minivan-off-50-year-old-in-Jackson.html

We just finished a relatively large project. All new Hardie siding, new gutters, new front door,…read morenew Pella patio doors. We compared with several different companies and decided with John McCarter and I am glad we did. Our experience started with Clyde, who really did win this deal for them. He was the ONLY one who brought us any kind of mock up for our house, offered design suggestions, and even gave us advice for our roof for a future project. I highly suggest you ask for him. He explained the entire project and how it would work. Next we worked with James, who did final field measures. And double crossed the t's and dotted the i's to make sure everything was exactly what we wanted before they ordered. We very much appreciated this. While we were working with James, we had an attic inspection done by Jim who caught a leak in our attic! So added bonus, always better to find that sooner. When you have a project this large, things ARE GOING to go wrong. The important thing is how does the company handle things when they go wrong. And I can give nothing but the highest praise to this company and specifically our Project Manager John Giese in this regard. He always got in front of every issue, quickly communicated everything and kept the project on track The job is split into separate crews, Vas was the Forman for the actual siding. And to this day I can't believe how fast and efficient his crew was. The gutter team of Hunter, Aubrey, and Jason were quick and offered great guidance! Helped us consolidate a downspout! One less for me to step on! Tony came out and quickly fixed our before mentioned attic leak. Dan and Josh took fantastic care of us when installing all our doors. They spent extra time making sure they were PERFECT. They also did painting work to fix some issues with the siding. Julio and Jeicob made our house truly look BRAND NEW!

Marc and Jayson came out to provide some follow on work to an earlier job. I thought they were…read moregreat, finding out that the cause of my ongoing issues were not at all related to the original problem they fixed, but a separate one which they were able to quickly resolved. Would definitely recommend.

Pure energy doesn't stand by there warranty. The windows are very overpriced and I consider them…read morejunk. The windows don't line up correct and you are unable to lock them. Pure energy will not stand behind there product. Pure energy will not honor their warranty.

Please be careful with the friendly sales people, you will be hounded to make a purchase and…read morecomplete a deal. Home office claims they can't cancel orders, only the salesman. The salesman is a good hustler and will argue with you about YOUR decision. This salesman never returns calls, I was set up with finance so fast and when I called the manager of finance she said only that salesman can cancel an order!!! I have never heard from him again but I'm receiving multiple texts from a credit union claiming they have a loan for me. !!! Need I say more, I am of course a woman and we tend to run into characters like John J Often!!! Sad. Please don't be fooled by the friendly brochure!!

Renewal by Andersen was a great experience overall. Yes, the prices can be a bit on the high side,…read morebut you're getting quality service and quality materials, so it's absolutely worth it. After horrific struggles with Home Depot and Lowe's with multiple failed orders for two entry doors, we switched to Renewal to give them a try. Calling to schedule a consultation appointment was very simple. Within the next week, our Design Consultant Gerard came over and we had a lengthy discussion about our options for both doors and the process it'll take to accomplish the task. Like I said earlier, it costs a good amount of money, but with the current state of steel door backlogs and incompetence of "chain" stores, we just wanted this done. A couple weeks later we had the official measuring tech, Thomas, out to measure the exact dimensions of what we needed, as well as other accessories. A couple months went by while the door was being constructed (yes, sadly Renewal by Andersen cannot escape supply chain difficulties either), but that was okay because we had a good feeling that they'd be correct this time. We were patiently anticipating the outcome of this journey. We received our call of when the installation would be and had our fingers crossed that everything was correct. A man arrived to install both door, which was quite impressive that he was going to do both, all the side work required, as well as removal of the old doors. First thing was first, that I went out and made sure the doors would fit where they were supposed to go and luckily, they were perfect fits! He went through and installed both doors in a few hours, just before the storm hit! We were very impressed with the results (pictures attached) and it was well worth the wait. Bottom line, Renewal By Andersen is more expensive, but their quality, handling of service, and product selection is top of the line, so it's incredibly worth it! Each person through the process was incredibly friendly and the loan company that we were working with after to pay off our work, GreekSky, was simple and easy to use/navigate as well.

My husband called them to see about installing a patio door where a window currently is. After…read moretalking to the sales people it was determined that they could not provide what we were asking for. They advised us to call Anderson for new builds. We didn't want to go any further with them because I didn't see what I was looking for on the website. A few days later I have 11 voicemails from people at Renewal by Anderson. Frustrated I answer one and I'm connected with Isaac. I told him that it was already determined that they don't have what we want and to please stop calling. He asks what we were looking for and I tell him. He says "oh of course we have that!". At this time I'm seriously doubting him, but whatever. Scheduled a contractor to come out and take a look. Contractor gets to our house. He's friendly, knowledgeable but doesn't agree with what I want. He wants to put a $10k door and sidelight where I have a french door planned. Long story short, they dont have what I was looking for, they're pushy and don't take. I for an answer.