I had a very bad experience with Gerber - Pomona. I was charged thousands of dollars for what was only a tiny dent, which felt completely unreasonable and exaggerated. There was no effort to work with me fairly or explain the costs in a transparent way. I would not recommend dealing with this location unless you are prepared for excessive charges over very minor issues. read more

Gerber Collision & Glass - Body Shops Near Me - Pomona, California

They've somehow had my car for three weeks and it's more damaged than it was when I dropped it off. They have photos and I have photos of before the incident and now there is a ding that wasn't there before and they're now having to keep my car even longer for something that' they caused. If you leave your car here just know it's going to be left for weeks with no updates and your car will come back even more damaged than you left it read more

See all

I had my car repaired at Gerber in Pomona after being rear ended, and I couldn't be happier with the experience. The damage was to my rear bumper and they completely fixed and repainted it. The work was great- you'd never know there had been any damage at all. From start to finish, the customer service was excellent. Tony the general manager took the time to explain what work would be done. Erika at the front desk was professional and friendly, making the process smooth and stress free. I really appreciated the text updates they sent through the process. Best of all, they finished a week earlier than quoted and handled everything with the other driver's insurance, so I didn't have to pay or deal with any other paperwork. read more

Really impressed with the service and value provided here!! They definitely made the whole process a lot easier. I especially appreciated the communication, from the moment I dropped off my car they called with updates. Tony and Victor helped me understand every part of the process. And the person at the front desk (forgot her name) was also really kind and welcoming! Highly recommend working with this team! read more

It's been 1 month and 11 days since I dropped off the car. The due date kept getting pushed back even after talking to someone from corporate. Today, Oct 17, I show up to pick up the car as scheduled and promised and it's not here! After some choice words and about an hour of time, I find out the car is at the alignment shop and will be back soon. After a test drive with victor, I determined the car ran fine and looked good. The collision repair guys did a good job job and I'd give them a 5 star rating The management at the Pomona location still gets a 1 star. read more

Gerber Collision & Glass - Body Shops Near Me - Pomona, California

See all

Mariano at the Rancho Cucamonga Gerber C & G went above Anna beyond in customer service. And Elizabeth was the greatest receptionist ever. I felt honored to have my vehicle repaired there. I would recommend this place to anyone and everyone. I've have been an accident in the past and I would have to bug people and call and call and call and never get answers when my car was gonna be ready. I was informed on a regular basis what they were doing when they're doing it and when it would be done and everything was accurate. I got my vehicle back and it was perfect. Thank you so much for the excellent service if I could give you 10 stars I'd give you 20. read more

My car was repaired within the expected time frame and looks great. Victor was very helpful and communicative.

Yes I was helped by Victor and Erica who were very helpful in making it possible to fix the damage that was on my car. The rain came heavy and Gerber made me see the Rainbow after the rain. Thank You very much excellent service . read more

They charge u an arm and a leg and your car still doesnt work... Would never recommend this place to anyone

Erica and the team did a great job of taking care of me and my car. The communication was excellent and they finished my car several days ahead of schedule. I would highly recommend them for all body work and repairs. read more

Ricky and Pete are a great helpful team. The whole staff has been extremely honest, direct and ensured that I was taken care of. read more

Worst experience of my life. They put a shield that didn't even fit, couldn't even invest the time to look for the correct fit. And ontop of that, a bald tire and the same cracked rim from my accident. But yet, they charged for it on the invoice. read more

See all

Very very shady! I brought my vehicle in with a little bit of bumper damage from a very slow speed rear ending in a parking lot. The estimate they submitted to my insurance company was charging for a slew of things that didn't have any problems whatsoever. Also, my car was perfectly drivable when it arrived and for some reason I needed to tow it myself home. What are these people doing over there? This place is not reputable and just trying to manipulate as much money out of a situation as possible read more

In September I was in a pretty bad car accident. I was hit by a semi. The passenger side of my truck was crushed a bit. I took my truck in fully expecting it to be totaled. Instead Gerber staff assured me they could repair it. 3 weeks later my truck was returned to me looking like new. I highly reccomend this shop and the Gerber team. They did a beautiful job on my truck. Communication with the shop was very good they texted me every few days with progress notes. The paint colors were matched perfectly. Even though it was not part of what my insurance would cover I asked them to have the headliner replaced in my truck. They brought in a outside contractor who did the job beautifully. Overall I am very pleased with all of the work that was done and it was priced reasonably . read more

My initial experience was good but then it went downhill from there. Let me explain. I had a small fender bender that needed repair. It was very quickly to book Gerber and the repair was scheduled right away. The repair: I was impressed with the repair. It was much faster than I thought, only took a few days. The paint matched rest of the car (they had to paint bumper, fender, and driver side mirror). The problem: I noticed a problem right away. The door handle (inside the car, where you pull to close the door) was chipped. Since it is where I place my hand daily, it was pretty easily detected. The manager took a picture of it, said it's no problem to order the part to pop it back in... So I went on my merry way (after paying my $1000 deductible). The follow-up... or the lack thereof: I didn't hear back from Gerber for a week, so I emailed them to follow-up. Found out that the manager was no longer with them. So I waited a few days for the new manager to call me to figure out the story. I explained the whole situation and then waited.... then waited.... Finally, I called the new manager and she said the part was just ordered and will contact me to schedule for repair... then I waited... then waited... Eventually I called them again and the part was in, but no one bothered to call me. The warrantee repair was scheduled soon after. The door was fixed after couple days. But I noticed that the part that they ordered, is NOT new... it has old scratches and chips. But I am too tired to have them fix it yet another time. I would say that their new manager Savana needs to take a customer service course. She is not pleasant to deal with, not to mention lack of communication / follow-up is a major hassle for customer. If you need your car fixed, might be good to shop around. read more

This company is TOP NOTCH! we were treated with so much respect and professionalism at every turn. We went to another place first and walked away shocked at how they treated us and just were not willing to work with us. We walked into Gerber and Savannah created us right away and was amazing! They gave me a date, communicated through texts every few days and were done super early! I am so impressed with how easy this was and how we were treated! If you need body repair, GO HERE! They will 100% have our family business moving forward. read more

If I could leave less than one star I would. They had my Jeep for three months and when I picked it up there were numerous mistakes on the repairs. They assured me they would take care of it and I arranged a time to take it back in. They called the next day saying it was ready- NOPE! Only one error was corrected. I left my jeep there for another week. They said it was ready. NOPE! They offered to keep it longer to fix it. I decided not to give them another chance since they had failed so many times. AND- they removed parts of the vehicle that did not need to be removed and never replaced them. HORRIBLE! I recommended to my insurance company that Gerber should be removed as an approved shop. Now I have to call Gerber to find out where my missing parts are.... read more

Took my KIA Optima in on Wed to have my bumper repaired and it was finished by Friday. the work done was excellent and the paint matching the factory paint was perfect. The office staff was very friendly and explained everything to a T and gave me updates on the progress of my car. The painters and mechanics are top notch. And the pricing very reasonable. Very highly recommend. read more

From the beginning the staff was polite and courteous and provided a quick appointment to have my truck checked due to a rear end crash. Drop off was was easy and quick. I received a call from Chris when my vehicle was ready and when I arrived it was ready to go. Thank you for standing behind your commitment. Mike read more

Great place to bring your vehicle. The staff is very friendly, the space is clean and welcoming. My Nissan came back looking great and with no issues. Glad I brought my vehicle here. read more

Savannah was super helpful through the process of getting my car repaired. I definitely recommend this place for any repair you may need on your vehicle. read more

If I could give 6 stars I would!! I came to this shop 7 months ago and had an amazing experience, so when I got hit on the freeway and was asked by my insurance if I had a preferred shop I'd like to go to, it was a no brainer. Just like my previous visit, the staff was very attentive and detailed with their work and in explaining to me what I needed. This was my first freeway collision in my first ever car, so Brian G's amazing customer service skills were extra appreciated. The process itself was a lot faster than I expected and I had my car back in less than a month. It looks amazing!! Highly recommend this Gerber Collision. read more

See all

Brought in my wife's car for a damaged front bumper from a fender bender. Service was fast, easy and helpful. Their customer service is excellent! Highly recommend! read more

Took in my beat up junk of a Nissan and Brian here at this location took care of me better than a family member wanting to borrow money! Made my beater look like it just drove out the lot in shorter time than he had promised. I will most definitely be bringing in all my cars for any body work needed with Brian. Will be recommending everyone and anyone to him!!!! read more

I didn't know what to expect from Gerber but after meeting Ivan I felt at ease. Humble, positive experience. Highly recommend to family and friends, heck even colleagues. read more

The Gerber-Pomona crew is painfully slow at completing simple repairs. My insurance company (Geico) sent me to them to repair damage to my vehicle. My 2018 Toyota 4Runner was broken into at a San Francisco parking lot. The damage was a broken out passenger door window, the back lift-gate window, and some very minor damage to the paint below the lift-gate window from the broken glass. It took Gerber-Pomona from September 22nd to November 3rd (6 weeks) to complete this simple repair. The quality of the repair performed by Gerber-Pomona appears to be adequate, but to take 6 weeks to complete such a simple repair is unacceptably slow. read more

Extremely unprofessional aside from very poor quality and sloppy work done on my car. Paint did not match; bumper not secured or aligned properly. read more

The device I received here was great the communication was superb and their willingness to work with me to accommodate my work schedule and had even offered to deliver my car to me at work....in Irwindale the staff was pleasant to deal with and the updates were consistent appreciate the team!!! read more

I made an appointment and took my car in for an estimate. It was not an insurance claim nor had my vehicle been in an accident. The hinge on my driver side door was worn out. I need a new one and was referred to an auto body shop for this to be done. I explained why I was making the appt, that I was cash pay. Almost out of the gate the guy doing the inspection got turned off when he learned it was a minor repair. He told me they could give me the estimate "but you're going to wait behind all the insurance work we have to do. We are really busy. Maybe you'd be better off going to another store". Now I don't know if he meant any other store or another Gerber location, but either way really bad customer service to set me up with an appt just to tell me you don't really want to do the work. What a waste of my time. read more

You can't go wrong with Gerber. Great staff, helpful and efficient. Ask for Ivan and you will be on the road again in no time.