Pretty disappointed with our board and equipment rental experience at Scotty's Ride Shop, and like…read moremost experiences, it was the people that made all the difference. AI said Scotty's was known for its friendly and helpful staff, and specifically a good place for families newer to boarding and renting outside of the local resorts. It's not our *first* rodeo, but it was the first time we ventured away from renting onsite at the resort. To be honest, I was a little intimidated at the thought of renting at a "board shop", imagining being surrounded by intermediate and expert-level boarders both at and behind the counter, impatient with this mom and her relative-noob 10-year-old son. Well, it could have been worse I guess, but my fear was confirmed. We walked in around 8ish Friday night to rent for the next day. Zero other customers in the store. The lead clerk was engrossed watching something on his phone and looked up with a scowl. The tone of his "How can we help you?" was agitated, as though we knocked on his apartment front door at 11 PM asking for a cup of sugar. Once I said we were there for a board rental for the next day, he groaned and without eye contact, he droned rote orders to start the rental process. His tone down-shifted from agitated to condescending, as though I was a petulant child who had already disobeyed his commands the first round. Now I was pissed so the smile left my face and I dropped my cheerful tone. I was grateful when his colleague took over the next step; he smiled at us and chatted us up but unfortunately, it was back to muppet-hair (yes--this was his defining physical feature) for the rest of the process. By this time, another couple walked in and he might have realized he was being a jerk to me because he bucked up back into a passable professional tone and demeanor to greet them. Maybe it's because my son is a tween, but the remainder of this dude's spiel was back to a condescending and rude tone--again like we were 5 and stupid. He even made a point to shame us for choosing Snow Valley, explaining it was really because he would NOT be coming "all the way" to SV if there was an issue with the board my son could not fix over the phone or FaceTime. Not the family- and beginner-friendly vibes I was promised by reviews. To be fair, the clerk who answered the phone when I first called Scotty's a few weeks back (definitely a different guy--different voice) *was* super friendly and gracious! Where was that guy that night? My son had noticed the grouchy and condescending tone as well, commenting on it once we were safely back in my car. And when it came time to return the rental, he said, "I hope it's not that same guy." I assured him it most likely wasn't because now it was two days later and a different time of day. Wishful thinking; it was the same clerk! He was about as friendly as that previous Friday night but at least this time we were prepared for it. The board itself--just the basic package--was pretty nice and newer, that part lived up to expectations as advertised. It was so nice that my son's Snow Valley snowboard instructor commented on how sick it was which made my son beam and me feel like I did right by him. But all the local board shops offer this for around the same exact price, so the difference is customer service as far as I can tell. I have a feeling this guy was the exception to the rule at Scotty's--just bad luck we got him, I guess. But enough where I'm not gonna roll the dice on this shop again anytime soon.

This is THE spot. Scotty's been taking care of me and my friends for the last 5 years. He just…read moremoved into this bigger shop and it's even closer to Summit and Bear. He has different levels of boards and skis so you can upgrade to some cool stuff. They have a bunch of gear to buy as well. I bought my first snowboard from here and he hooked it up with a great deal. Got to know some of the other employees over time and always a warm welcome at this place. The prices are great, cheaper than some of the other spots I've seen. This new location is way more convenient, it's next door to a 7-Eleven and a Mc Donald's.

Since I have my own equipment, I didn't need to rent anything this weekend but I suggested this…read moreplace for my friends to rent skis & snowboard It has a great price & the staff are always kind every year when I come! Snowboard, boot & binding was $35. 2 sets of Ski, boots, & sticks were $70 Return is very convenient! We also rented the equipment the night before & it's only considered a one day rental

The only positive about this shop are the dog that roams around, and the reasonable pricing. I…read morestumbled upon this shop through a few Reddit recommendations. of this place. Now let's begin, Check-in was fine, but things quickly went downhill. We were initially 3rd in line for the ski demo 'expert'. He seemed to be quite knowledgable to his credit and took his time with each customer. However, despite us waiting patiently, he started having people who arrived much later, cut in front of us. We somehow go from 3rd in line to being 16th. We stayed patient up until this point, until he got a little too excited with this younger girl behind us. This was the final straw. This is when I finally spoke up that we've been waiting a long time and needed to be taken care of first, when he got extremely salty. At this point his mood had shifted quite drastically. He starts by saying I notice you put 'Intermediate' as your ski level. For context, I was on the Mammoth Ski Team for 2 years when I was much younger. That being said, I hadn't skied in a few years by then and grew a few inches so I didn't remember my exact ski height. Continuing throughout our conversation, he says "Oh if you were an intermediate skier, you'd be able to know what your ski height is." Then proceeds to say this 3 more times throughout our interaction. The ski boot fitting station wasn't that helpful either as he had given me an ill-fitting boot that had a massive divot by the toe section. I proceed to hand it back and ask for him to get me a new pair after explaining the situation. And he blankly looks at me and asks if I need a new pair. This store was very disorderly and condescending. As an Asian customer, I feel like preferential treatment was given to others. This was not my interaction with Dustin (the owner that responds to these Yelp comments), but one of his employees.

What incredible service!…read more So late afternoon, kids just want to veg on iPads... nope. Not today! We pull in and they are so helpful. Bikes, locations for rides, selection, and all with no pressure. We rented four bikes for an hour, and they treated us like we rented them for the whole day. They took the time to explain everything to my littlest. Even though she's 10, he talked to her professionally and like she was an adult. The ride they recommended was the highlight of our Big Bear trip. Great people, great shop and a great time.

We had an amazing time! The whole staff was so nice and helpful especially never being on a emtb…read morebefore. They were so patient and informative. It's my 40TH birthday and we celebrated by doing the skyline trail I had an aventon and my hubby had the Santa Cruz. We went up to grand view point from their shop. I have never rode a bike like this and I lasted 3 hours. I used auto, trail, turbo and boost mode. It was so easy. Tysm to the staff u made my birthday a day to remember!

We recently rented for a day of skiing after some recent snowfall. Trevor, the owner wasn't able…read moreto make it in, so Greg showed up to help. It was around noon and most places won't let you pickup that early, but the shop was real accommodating with renting a day early. Greg even offered us a free helmet (which we didn't need, but real nice). We were also able to return way after hours. In addition to such great service, the mid week value was incredible. Best place to rent on the mountain by far, going back here when we come back. FYI, currently only the Big Bear Blvd. location is currently open.

The owner is a world class skier very knowledgeable…read more The location is perfect!!! They have have the best prices in town

Went there after 8 a.m. on a Sunday and both shops were still…read moreclosed...............................................

Simply the best! I've tried all sorts of rental places in big bear and most of them give you old…read morebeat up trashed boards, but Leroy's delivers! They have the top of the line Burton boots and boards for rent and I don't want my kids riding the other garbage out there. You can only properly learn to ride with the best gear. Why would you try to go cheap on your gear? Prices are just as reasonable as everywhere else, but you get quality equipment. Thank you Leroy's. They also made sure my daughter's bindings were the perfect set up. Great service. It's our go to place for boards now. I didn't take a pic but believe me they are the best.

As a newbie to big bear, I fought for a return I had no right pushing, 1 minute later i walked home…read morewith a free 100$ helmet the owner of the store gifted me from the kindness of his heart. Very hospitable and friendly in the store. THANKS FOR THE free helmet!

Walked in right as they opened and had a super smooth and quick pick up! Filled out one form Justin…read morewas very knowledgeable about the boards he had on hand and recommended a perfect one! I had so much fun on the mountain with this board! Literally just such a smooth transaction picking up and dropping off ! @neeks93 on insta!

Best experience ever! Cody convinced me to get skis, it was my first time. I fell on my ass a…read morecouple times but I picked it up very quickly after that. Fucking epic! Thank you Cody for helping me find my new favorite sport.

Best and fastest service ever by Cody. 10/10 recommend for any rental or purchase if you're in the…read morearea

I went in morning of Saturday, Feb 22 and an older man greeted me in a very condescending way. I…read morewas wearing a face mask and asked me why I was all covered up for? Then gave me a pair of boots didn't even explain to me how to unlock them or lace them up. When it was time to pick up my helmet, he was like "you just been standing there not trying it on." It was my first time snowboarding so I had no Idea what to even look for. I expect this kind of immature attitude from a teenager, very pathetic coming from an older guy.

Leroy's Snowboard Shop in Big Bear, CA provided excellent service during my recent ski trip. When I…read morerented skis, boots, and poles from them, they went above and beyond to make sure I had everything I needed and that my equipment was properly fitted. There are two locations so don't get confused. This is the location that is on Paine Street. The staff at this location was super friendly and knowledgeable, answering all of my questions about the different types of equipment available and helping me choose the right size and style for my ability level. They also took their time to make sure they were comfortable and snug, and adjusted them until they fit perfectly. They also helped me adjust my bindings to my preferred stance and checked my poles to ensure they were the right length. I could have waited until I got to Big Bear or Snow Summit and rented equipment on site but I didn't want to do that since the LINES are ALWAYS LONG and it costs TWICE AS MUCH than going just a few minutes away from the slopes. I feel and I KNOW that I saved time and money by going to these guys and I will use them again in the future.