They said I'd have to wait an hour for a diagnosis on a consistent low air-pressure tire, but it…read moretook around 30 minutes! Even better! They were knowledgeable and I plan to come back to get new tires! :)

Thank God for David at Discount Tire , South County - by Costco !…read more Tuesday , after snowmageddon I needed air in one of my tires. Not just because of the cold- my pressure was truly low . I tried multiple places to air it up myself but they had all been plowed in or were out of order . I walked into Discount Tire in desperation and David was my hero! I cannot recommend this this business and location enough. Thank you David & Discount Tire!

I went with my brother to Plaza Tire to have the sensors in his car checked out. I live in Florida…read morehalf the year and when I got back to Kirkwood in early April my brother in law asked me if I could help George with his tire sensor issue. The sensor kept coming back on and Greg had purchased a battery operated tire pump and filled it up several times. Plaza said they could look at it that day and a few hours later George received a call the car was ready. When we arrived they said, "no charge" and asked how George had been inflating the tires. Evidently he and Greg failed to measure the tire pressure and just guessed it needed more air and had overinflated one of the tires to double what it was rated at. Needless to say George was thrilled that was the problem. These guys could have taken advantage of the situation and even told me this happens fairly often. Anyway, they got my business that day. David Bridges, Kirkwood, MO

Order: wheel alignment $124 & brake fluid flush $128 Total cost: free…read more Pros: had an appointment scheduled for 8am. I got in at 7:40am and they got to work immediately. Prices are comparable to other places maybe a dollar or 2 cheaper than other places I have viewed. They were also able to get me in relatively soon. Ended up getting a free alignment because the guy wasnt there for the brake fluid flush. Listen, ive been trying to get a break fluid flush for some time and this location put me down for 8am today. Now I gota go somewhere else. Cons: Apparently the technician didn't show up because their vehicle wasnt working. If they knew that someone wasnt there at the scheduled appointment time then why take my car back? Follow up: Came in next day to get alignment fixed because my steering wheel was slightly turned to the right. When I would position my wheel straight it would have me going to the left very much instead of straight. I had to come back up here and get that addressed. Trying to get a break-flush so hopefully guy shows up today lmaooo!

Amazing service! We had a last minute tire situation while we were out of town and the tire choice…read moreon Manchester saved us! Mohammed, the new GM is fantastic. He even drove to another facility to get the correct tire for us! Above and beyond care! Very reasonable pricing!

Had a slow leak due to a screw in the tread and called at 4:30 on a Saturday. Was there by 5:00,…read morepatched and out of there by 5:30 for $25.99 Ethan was awesome!

Our family has been bringing our cars here for years. They have always done excellent work and they…read moredon't overcharge or suggest things that you don't really need. Like some other reviewers have said, they are a family business and trustworthy. We usually drop off our car the night before (you can set up after hours drop off/pick up). If you want to wait there for service, I recommend calling in advance for an appointment, just like you would anywhere else. Over the last few weeks, they have done a state inspection on one of our cars and taken care of a check engine light for another car (turns out it was just an oil change needed) for our family and we have been very satisfied with the service. Highly recommend.

Very honest, fair rpices, and quick service!! I have been fooled by my own dealership and I had…read moreenough. So I came here and they were quick and very sweet people. I highly recommend to get your auto repairs done here!! I know I will be going to them from now on.

Excellent service -even right before the 4th of July holiday. We were traveling and we had a flat…read moretire. Called several tire locations and by far this group was amazing! The facility is so clean and beautiful! Wow- top tier tire store!

A late review, but they deserve it, even though belated! Last October I was in town for my…read moredaughter's wedding. After the rehearsal and rehearsal dinner I drove to my other daughter's AirBnb. It was late and dark and I hit a curb hard and busted one of my new tires. I drove crippled a few blocks and saw this tire place. I left my keys and information in their convenient locked box. They contacted me the next (Saturday) morning. Transaction completed over the phone for the same brand tire and they fixed it while I was busy elsewhere with wedding activities. They were going to be closed before I could get my car, but they allowed a friend of my daughter's to pick my car up for me. Though I never met them face to face, they were professional, helpful and courteous over the phone, and they "saved the day" for what could have been a nightmare!

Every person I've talked to goes above and beyond to make sure you are satisfied. They are honest…read moreand reasonable with pricing. I will be back again!

These people are always so pleasant and very accommodating and they don't sell you things you don't…read moreneed. I mean I offered to have the serpentine belt replaced and they looked at the car and they go. You do not need a serpentine belt. It looks like it's been replaced already there's a lot of things that they could've sold me but they never have. I really trust them. They're very pleasant and they're very efficient.

I had an issue with my alternator which in turn affected my batttery. While they were working on…read morethe alternator, they tested the battery which was bad. I had a replacement warranty from another shop on the battery, but they wouldn't replace the battery without bringing the car in with the old battery. That just would not work in this situation. Trina, at the Sunset store, decided to come with me to the other shop to convince them that the physical swap had to occur to get the car running again. Trina really stepped up and went above and beyond to help me get the new battery. Sonny is a great mechanic over there as well.

If I could give no stars that is what I would do. Scheduled an appointment online at 9:35 a.m. for…read morean oil change and emissions at 3742 South Lindbergh Blvd, Sunset Hills location. Appointment was confirmed at 9:36 a.m. to me and to store0935@monrostores.com. Got to my appointment around 4:45 p.m. Walked in and the guy at the counter goes are you the one here for emissions? I replied yes I am. He stated that he could not do my emissions. I told him that I made this appointment early enough in morning, why was I not contacted to let me know that the services I requested could not be done? He stated that he just got my request right before I walked in or he would have called me to let me know. Never asked me about the oil change that I had scheduled. I told him that I had an oil change scheduled also but I would take my business elsewhere due to the poor customer service and poor business practice of wasting customers time.

Decent for oil changes and break services, but I do not recommend this Firestone if you need any…read moreother services. I need to preface that I already called and talked to management, who refused to do anything based on my complaint. I brought in my car on Wednesday, July 30th, as it was misfiring and the CE light was obviously on. It was evening, and I was told they'd check on it the next day when their technicians were in. I didn't hear anything on Thursday - cool, they were busy when I brought my car in. Friday, I didn't hear anything, and I called them during my lunch to check in. My car hadn't been examined yet, but they would check on her right after the next car in line. I didn't hear anything until Sunday (8/3), when I get a call that the spark plugs are fouled. I expected that, so I okayed the repair and was able to pick it up on Monday. The car is still a little rough when idling, but does okay on the drive home. I take a short trip a couple of days later, still shaking but okay. Then on Friday, when taking the second trip since getting my car back, she starts misfiring heavily and the CE light comes back. I bring her in that evening. Two days later I get a call, and the technician's response is that my car needs a "software update", and to take it to the dealership. What? When I took my car into the dealership, it starts misfiring right as I'm checking in, so they obviously want to do a full workup. They find that the ignition coils need replacement, the engine is covered in carbon because of the misfires, and because of this, the new spark plugs were dirty and fouled. When I called this Firestone to see why they had failed to notice the ignition coil and carbon issues, as well as address the fact that the new spark plugs had fouled because of this, the manager I spoke to was insistent that they had done their job. He insisted that the diagnostic codes were spark plug-specific, but the codes on the invoice I was provided point to an issue with the cylinder, not the spark plugs. He insisted that the coils checked out fine, and that they recommended a software update because they couldn't clear the diagnostic codes without the codes coming back immediately. Codes that were coming back, because the engine continued to misfire. Not once did he offer to replace the fouled spark plugs because of Firestone's inability to diagnose and repair the issues with my vehicle, he only defended what their shop did. Important context: I have a car make and model that in the last few years, has become notorious for ignition coil issues. I found this out in-between my visits with this Firestone and the dealership. Not recall-notorious, but enough that a different coil and software update was recommended by the manufacturer. Per the manager, Firestone did not feel the need to ever investigate the ignition coils. I had the dealership clean the carbon and change the ignition coils - lo and behold, the codes are not coming back. I still need to replace the spark plugs and was hoping Firestone would fix this due to their error, but at this point I'm going to replace them myself because Firestone refuses to. They're good with oil changes and breaks - it's why I came back for the engine issue. But for failing to diagnose an engine issue, and make petty excuses to defend themselves, I'm not coming back. Period.

Stopped in with an unexpected flat tire--extremely kind and helpful staff got me in an out with an…read moreeasy repair. I will definitely be back for addition services!