We had an extremely disturbing experience at this hotel. After staying two nights, we discovered a large bed bug in our room (photo attached). This was not a tiny insect that just arrived. It was a fully grown bed bug, which strongly suggests an established infestation. What made the situation worse was how it was handled. When we reported it to management, the owner/office manager immediately tried to accuse us of bringing them, stating things like "they don't get there by themselves" and referencing his age and personal history instead of addressing the actual issue. This was incredibly unprofessional and dismissive. For context, I am 8 months pregnant, and we were visiting my husband's hometown. The last thing anyone in that situation should have to deal with is arguing with a hotel about basic cleanliness and safety. Eventually we were given a refund, but only after an uncomfortable interaction where responsibility was deflected rather than taken seriously. Bed bugs are a serious issue that require immediate and professional treatment. Instead of blaming guests, the priority should be properly inspecting and cleaning rooms to ensure no one else goes through this. Travelers should be aware and check their rooms carefully. read more

Giant Oaks Lodge - Hotels Near Me - Running Springs, California

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Overall, I really enjoyed my stay here. While it was about 30 mins from where we were going every day, the view driving up and down the mountain was insanely gorgeous! My guy and I got in very late and we ended up waking the owner to check us in. He was sleepy, but didn't seem mad, which was good. We had no idea the front desk closes at 10pm. Seems like something that should be posted on their website or sent in the confirmation email, which is another thing. I was very nervous the day of my reservation because I hadn't received any communication from the lodge since the day I made the reservation months prior. I was praying that nothing with wrong and thankfully, we were good. We got a map of the town and some recommendations from the man on where to go while we were visiting. I always love it when there are places walking distance to where I'm staying. The weather was chilly in the mornings and at night and our heater was old. It stopped working halfway through the second night. We told the owner and he came out later the same day to work on it. He showed up unexpectantly and we were just glad we were still there. The room itself was really nice and the beds were comfortable. The bathroom was the only place that could use an upgrade. I would come back here for sure. Not sure about coming in the summer as other reviewers say it gets uncomfortably hot, but when I went in October, I loved it. read more

Giant Oaks Lodge - Hotels Near Me - Running Springs, California

Customer service is poor - office not open/ no staff available at 7:30AM. When asked for help with internet for streaming TV was told no help was available and couldn't or wouldn't say when it would be available. No one followed up, never did get help with this request. read more

Perfect place for a short stay, clean, quiet, refrigerator, microwave coffee makers, beautiful little city. Warm friendly staff thank you! Sincerely Stefan & Karen read more

Giant Oaks Lodge - Country rooms - Hotels Near Me - Running Springs, California

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We got so lucky they had vacancies available during the holidays. We stay in one of the spa cabins. The cabin is large, well equipped. Loved the decor. Perfect for a romantic gate away. There's indoor heated pool + jacuzzi. Very friendly and attentive staff. read more

Giant Oaks Lodge - Beautiful jacuzzi. - Hotels Near Me - Running Springs, California

I have driven by the sign for 4 years to go snowboarding at Snow Valley. I decided to give it a try since it's so close to the resort. The check in was easy and my room (101) was amazing. Totally remodeled and nice. I would totally recommend. read more

tiny cabins, good for small family, its 17 miles away from big bear lake, almost 5 miles away from the snow tubing (which my kids adore), the cabin is close to those old fashioned resto and store, its naturesque in the mountain. the cabin is clean, its quiet. btw, housekeeping is per request., gary at the desk is very approachable. worth coming back for a quick getaway. read more

Giant Oaks Lodge - here's the snip look of the place - Hotels Near Me - Running Springs, California

Amazing place to stay. The man in the office was super super nice. Very clean, very homey feeling and huge room. We will be coming back read more

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I would love to give this wonderful place a five star. Beautiful, clean the women and older gentleman seem very pleasant. However there is a young boy, probably not even 18 who seems to have a problem saying hello. My family is mixed, he speaks to my wife who is Mexican, each time that I have said hello he literally looks away, I am a Black Woman (just putting that out there). It's unfortunate that he is so young and already has some sort of hate/prejudice in his heart. Young man grow up and I will pray for you. To the owners lovely location but unfortunately my family will not be returning, thank you for the 6 lovely days! read more

Terrific experience and excellent customer service. Close to resorts, restaurants. Coffee shop and amenities within walking distance. Rooms are immaculate and staff is extremely helpful. Have stayed there for three years and will continue in the future. read more

Quiet and clean, but so hot!!! No air conditioning at all, room does have a ceiling fan and a small desk fan. In 90 degree weather it didn't really help much. Also the indoor pool has to be reserved, so we weren't allowed to check out the pool until 7pm. Just be aware it's the not the greatest place to stay for the summer read more

This place has the potential to be nice. However, our stay was not pleasant. First, we couldn't check in until an hour after check in since the staff was running behind which delayed our plans for the day. They didn't even apologize for any inconvenience or attempt to make it up to us. For two nights in a row we had a major leak from the ceiling coming through a light fixture which management did NOTHING about. We called them and they didn't seem to care. There was no follow-up call and again no apologies for inconvenience or attempt to fix the situation. Next, we went out to dinner one night and came back and there was no parking. We had to ask the gentleman at the front desk where to park and he didn't really seem to care so we parked in some awkward place that wasn't even a parking spot. Next, the people above us were blasting their music until about 3 am and since front desk closes at 10 pm we had no one to address the situation. Lastly, there is junk and clutter throughout the property and seems like management treats it like their own personal living space. If the staff was kind and attentive to their customer needs, that probably would've made up for the other issues we encountered. Sad to say, that doesn't seem to be something they value. read more

Our family loved cabin 114. The owner was very attentive and gave us a great map of the town, with recommendations on restaurants. The cabin was more spacious than we expected and super clean. The Wi-Fi could be better, lacking access to Netflix and such, and needed more lids for the pots and pans, but we made do. Bonus: your family can reserve the indoor pool and hot tub for 1 hour private swim time!!!! We'll definitely come back again! read more

Stayed in unit #108. They've tried to give the place nice touches with nice deco for the mountain environment, needs maintenance mainly in the bath. Cute decor, comfortable bed and pillows, good TV 2 dining chairs, sleeps 4, had to use a storage chest as seats. 1 dining chair coming apart, needs tightening & glue New fireplace control but old hole is only patched, no paint or primer Towel bar on back of door doesn't work, towels fall off Shower curtain brackets are pulling out of wall, bar is angling down Shower handle fell off Bath heater doesn't work, bath stays cold compared to rest of the room No drain stop for bath sink Toilet runs after flush, flush handle sticks down and not easy to pull up read more

Cabin 112 was cute and extremely clean. The bed was nice and comfy and the spa tub was relaxing. The staff was super nice and the grounds were cute at night with all the lights. I would come back and stay during the winter or colder months. There is a in door pool and spa that you reserved for yourself and family for an hour which was a cool option. The biggest down fall was the fact there was no AC, the description of the room doesn't state this. There is one ceiling fan and a little bed side fan which did no justice. The window in the front and back were opened but you don't want to keep the blinds open as people can see in. We had to keep the back window closed because there was a rip in the screen and didn't want bugs flying in. If you don't mind being hot at night and like a spot not far from Green Valley or Big Bear catch this place out. read more

Quick summary of how great my experience was staying here: The room was nice and very clean, I enjoyed the outdoor area with the ping pong tables and Koi pond, they have a BBQ pit and outdoor seating area which I briefly sat in, but I was most excited for the pool and hot tub-- which was a pleasant surprise to find all indoors! Overall I'd give this place a 10/10. Friendly staff with clean rooms, outdoor areas, and pool/hot tub. Would definitely stay again! read more

Giant Oaks Lodge - Hotels Near Me - Running Springs, California

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We stayed in #107 and it is outdated. The heater works great. The tv although there was "simple" directions did not work great. When we checked in it was a teenager and he didn't give us information like wifi passwords or give us any recommendations. Didn't tell us much regarding our stay or amenities. read more

My son & I stopped here in hopes of getting a room for the night before skiing the next day. We had tried to call ahead, but nobody answered the phone. I ended up making a back up reservation in Big Bear, but wanted to stay in RS since we were skiing at Snow Valley. I asked for a cheap room and, since their cheapest room wasn't available, the owner gave me a discount on a room that was available. Room was clean, warm & quiet! We'll be back! read more

Giant Oaks Lodge - Lodge 101 - Hotels Near Me - Running Springs, California

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Huge thank you to Giant Oaks Lodge for checking us in two hours before regular check-in because we were stranded by the fog and rain that came in four hours earlier than expected while me and my boyfriend were riding a motorcycle down the mountain. Bed was comfy, room was warm and dry which was perfect and we even woke up to snow. read more

Giant Oaks Lodge - Hotels Near Me - Running Springs, California

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Very disappointed in the owner's customer service. I booked a room for myself and two young children. Mom traveling solo with kids. When we arrived for check-in, the power was out at the hotel. This is clearly a health, safety and security issue - to stay without heat and lights. The owner offered me a camping lantern and was not willing to work with us any sort of refund or credit. Shame on him. read more

This place is awesome. Great for family or just to get away from society. We had our own spa inside the Loft. Not to far from your personal couch. There's the Lake not too far from here. They have an indoor pool and jacuzzi. People here are great and I highly recommend this place. read more

Giant Oaks Lodge - His is the very entrance of the Place. Indoor pool and jacuzzi. Great for outdoors. Lake is not far from here. - Hotels Near Me - Running Springs, California

Great place! Super clean cabin & bed was really comfortable! We would 100% recommend & stay again.

Last minute trip and this was the first stop, Gary gave me a great deal and our room was nice and cozy.

Great family owned cozy lodge. Great location in between big bear and lake arrowhead. We stayed here due to price and location as we visited sky park at Santas village. The old country dinner was a great spot for breakfast and you can walk to it. We stayed in the smaller of the rooms and it was nice and cozy for 2 as we didn't spend much daytime hours there. The owners were great especially when we couldn't get they tv to work, he spent a while figuring it out and got it to work (thanks). Our stay was great and we will return again. read more

Awesome lodge and stay BUT the owner was very unpleasant and rude with us on MULTIPLE occasions and for no reason. Bummer, great place but we won't be back. Most cabins are supplied with coffee, but If you stay in the large cabin then don't expect the owner to provide you with coffee--she will point you to down the road to go and buy your own coffee--doesn't matter that you paid $250 per night! Don't expect this owner to do anything Out of kindness or good service-she's not interested in any of that read more

This place is awesome after the remodel. We stayed here last year and it was decent but was a little rundown. I saw so much more potential. To be honest I was a little hesitant to return but the price was right and the reviews had improved so I decided to book again for a few days. I am so glad that I did! They have remodeled the rooms and the pool room. The rooms are cute and the beds are comfortable. The shower in our room was a small stall but has great water pressure. The pool is heated and clean and they also have a jacuzzi. The grounds are beautiful with a lots of tables and chairs to sit back and enjoy nature. They also have a ping pong table. The manager/owner(?) was also friendly and prompt. This is now one of my favorite mountain retreats. We will be back for sure! read more

Super cute and cozy! The heater/fireplace worked great, the water pressure in the shower was amazing, and the room was very clean. Will definitely stay again here in the future :) read more

We loved the mountain cabin feel. The aesthetics from the front are fun...my only complaint is that the shower was a little scary to take a shower (missing chunks of shower, the start of orangey mildew) but for the price, location and age of the building... we got over it. There were also streaks of make up on my daughters pillow from whoever stayed before us. There was a hill behind our cabin and we were able to take our two kids and go sledding. We were out there for hours! So that was a nice plus to staying here. It has a lot of potential but it's just old. We would probably stay here again... Just wouldn't recommend for a romantic get away. read more

Worst customer service ever. Booked a suite for my family. Online said suite sleeps four. Arrived on date with proof of rate and they would not honor the reservation. Explained that we booked it online with the service they use and it was not our doing the rate was lower then they wanted. Instead of allowing the 50% increase in rate to ruin our Thanksgiving we called the company we booked through and they have said they will fix it. Bad on Giant Oaks to be rude and over charge a customer on Thanksgiving weekend. We hear Rainbow Lodge treats customers better. We will stay with them next time. Please stay away from Giant Oaks. read more

For our anniversary, we loved the upstairs suite: well appointed, spacious, rustic, country decor, and a nice breeze. The owners were very attentive to our needs and gave us a great map of the town and tips on restaurants and fun shops to visit. The outdoor setting is nice and the indoor pool set up is cool because you reserve it for an hour at a time and it's all yours! We highly recommend it for a mountain community stay, and it is centrally located with easy access to all the best spots like Arrowhead and Green Valley Lake. read more

Was looking for a place to stay last minute after a long day of hiking and this was one of the only places open only. Needless to say worth every penny. And it was very convenient for the price. I wold give it 6 stars if I could. Owner was very nice as well read more

We stayed here during the snow storm and from the reviews expected a crappy stay. However, we found this place to be quite great. - rooms are tad small, but charming and not at all in a dire need of improvement. - rooms are reasonably priced for the area - heated pool and indoor heated Jacuzzi was great in the snow storm - staff was great and accommodating - close to the village, in fact we walked there - close to Big Bear village - close to the Arrowhead area We only stayed a night, but we were very happy with the cabin that we rented and would definitely come back again. read more

I'm honestly confused by reading some of positive reviews previously posted... My biggest issue of all was the lack of customer service!!! I'll point out that, for part of this, the situation may be out of the ordinary as I am 9 months pregnant. My husband booked the stay so that I could enjoy snowier weather around the holidays, which was very sweet of him, however I explained that it might not be a good idea to be so far from home (about 2 hours) at this time. Two days after he made the reservation he called back explained the risks and tried to cancel but she refused to do it for him! Apparently you can't cancel if it's 14 days before your stay, and this was EXACTLY day 14!!! She stated that if we didn't show up she would still charge us for the ENTIRE stay (3 nights), and proceeded to say that they were now full, having to turn people away!!! It seems to me if she had to continue turning people away she'd have no problem filling the room! Everywhere in the area was full! Most places just charge a small cancelation fee, which is what we had expected. So we showed up, myself being irritable from sitting 3 hours (due to traffic) in a car. Any woman who's ever been pregnant knows how awful that is! I can confidently say that we are passive, light hearted people. If the stay had been nice I could have forgotten about the beginning, but it was only the beginning! She didn't seem nice in person to me either. The way she spoke to us was a little condescending. We went to the room and the ONLY positive thing I can say is that it appeared clean at first glance and it was cozy. However, there was a little garbage still in the bathroom and we had an empty tissue box. I do think it's strange to have the coffee pot in the same room as the toilet, especially since the room had a little kitchenette with a counter, fridge and microwave... :-/ Sometimes little things get missed and that's acceptable, so overall it was well presented. The mattress was awful to sleep on! It definitely needs upgrading and I'm not the first person to post that. We each had only one pillow which was about the same quality as the mattress. Finally, before the last night my husband asked her if we could have a couple extra pillows. She agreed but he said that she acted like it was incredibly inconvenient!!! They showed up that day with housekeeping, and helped a little. Housekeeping came in during the day as usual, but the only thing they did the first day was change the trash. The bed wasn't re-made, the towels were not replaced, and neither was the empty tissue box. The second time we put the tissue box out where they could see it and they replaced it, and they did make the bed, but still didn't take the dirty towels. Instead they just left a pile of clean ones on the bed. It was strange to me and seemed like a very disorganized operation. After staying here and dealing with this lady I was more exhausted leaving than before I came. One star for overall appearance. Minus the rest for VERY POOR service. Would never come back, and would only recommend for a one night last minute stay, in a pinch, as she WILL NOT refund your money if you, by some chance, must cancel a planned stay! read more

The picture of the room look big, and it said that it sleeps 5, but when we entered the room, it looked "a lot smaller" than the picture. the bed which is suppose to sleep "2", is just a double bed, not even a queen size bed. Very tight for 2! so they had a bunk bed with a double bed(looks like a pull out or futon) in the bottom, I guess that's how they claim this room sleeps "5"??!!. 1st of all, the room key wouldn't even work! We couldn't open the door, and had to call up the owner, took forevr to find her, and she admits that the lock was acting wierd and blamed on the rain.....it took her forever to finally open the door, but she didn't change a room for us!!! so when we went to the pool, we had to lock our valuables back into our cars otherwise the room wouldn't lock!! so I had to worry all night about someone breaking into the room~~ 2ndly, the TV wouldn't work, either, at least we were able to use the wifi.and of course couldn't find anyone to complaint to.... 3rd, the room isn't sound-proof at all! al night long I was hearing "a large group" of people chatting, laughing, and non-stop. Don't know where the noise came from~~gosh I was so tired and woken up so many times by the noises. not even mentioning how uncomfortable the bed was. I was afraid of touching either the comforter or the blanket. The only thing seems clean enough to touch were the sheets. Also I can hear the road traffic clearly...you would think staying in a little town like this should get you a quiet night of sleep, but nop! last but not least, when we are ready to check out in the morning, I wanted to find the owner to complaint to her about the TV not working, the noises, and of course the non-working door lock, but of course no one was in the office, and couldn't find anyone. There is a "Key Drop" box, so I guess they aren't expecting to greet any guests in the mornings... normally other hotels would change a room for us or give us discounts or vouchers for issues like this, but I didn't even get the chance to see anyone to complaint too... Do not recommend this place at all~ read more

My wife and I planned to go to Big Bear this past weekend. Once I started looking for a place to stay I found Giant Oaks Lodge. Although some reviews were not very flattering, I decided to book it anyways. I had a gut feeling about this place. Once we arrived we were happy with what we saw. So we proceded to check in, it was quick and easy, the older gentleman that checked us in was nice and cordial. Once we got to our room, 102, we walked in and saw that it looked cozy. The room consisted of 2 beds, small bathroom, a tv in the corner with directv. No ac but it did have a ceiling fan that made the room comfortable. They have a pool and jacuzzi also a nice Koi pond. Overall my wife and I enjoyed our stay here. So the place doesn't have an HD TV/flat screen or ac big deal. Would definitely recommend this place. read more

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I love this place...my husband and I have stayed here a few times..awesome pool house..rooms are perfect..we also had a jacuzzi tub in our room. We will definitely be back. read more

We loved our stay here. Close to snow valley but quite a drive if you want to go to big bear. The room was spacious, small lot but enough parking, big bathrooms, and of course the indoor pool which is a good break for the kids after some snow play. Right next to the board rental shop and an amazing sandwich restaurant (you need to go there!). Lodge was decently priced. Although there were some aesthetic things to fix in the room(red light in the bathroom, poorly painted ceilings, fake plants everywhere) we were still comfortable and willing to come back. read more

We enjoyed our two night stay in Rm. 104. Very cabin like room with lots of knotty pine paneling. Nice fireplace! Had very nice indoor pool and spa that were great temperatures. One less star because I believe the beds need to be upgraded. Very nice friendly people run the place. No breakfast offered but very quaint eating place a short walk away. WiFi was free and had good connection speed. Will return! read more

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Amazing place really really close to great attractions. 10mins from Snow Vally, 7mins from Santa's Village, and 10mins from Lake Arrowhead Village. We stayed in room 105. The room was amazing with a fireplace. The service was great and super friendly. The indoor pool was a +++++++++++. Just down the street we had a market, restaurants, and several shops. This will be our new vacation place for sure! read more

Very clean, warm room, friendly staff, water pressure in the shower was really good and the bed was really comfortable. Would definitely stay again! read more