This is a reliable & responsible company, Johnathan the technician was very professional with the service. They came to Rancho Cucamonga to service my AC! Tune-up through my appliances insurance. read more

The Technician was great but he got hung up on another job which is understandable, so instead of 9-11 window it was 1:00 by the time he got up my house. We all hate waiting 5 hours, and having to cancel our own appointments we had booked for our own buisness. Otherwise it would be 5 star- the deduction is strictly for time managment with the company's booking schedule read more

Contracted through American Home Shield they don't answer their phones or email. Five visits , one a no show on a Saturday, Over 2 two weeks taking 5 entire days waiting around servicing my AC. Late every time. They Always left with it out of service. When I began asking questions and demanding they fulfill their contractual obligation and behave ethically Steve Gibson quit. I was informed that Gibson Air closed out the ticket with American Home Shield even after I told them it wasn't fixed. I was told by the tech that Steven Gibson, knew there were problems and the unit was not fixed while the ticket was being closed, allegedly . Steve Gibson closed the ticket as "repaired" anyway. Something like this could be considered fraud, in my opinion. Don't buy the "possible" fake reviews. Read between the lines. read more

Gibson came to do a simple heating system check and afterwards my A/C could not cool the house. I attempted to contact them, but they are completely unresponsive. Now I am forced to pay for another service request through AHS to checkout the A/C system. read more

Jonathan was great and fixed our air today via AHS referral . Cecelia was very responsive in keeping us up to date when compressor was in and immediately scheduling our service with Jonathan ! Thank you !!! read more

If I could give 0 stars I would. First, they were late and didn't call until about 15-20 minutes after they were supposed to be here. The technician that came out was either lazy, incompetent or both. We had a similar issue about a year ago with the damper. This was replaced and the issue was resolved. We explained this to the technician and he argued with us that the issues were with the filters that we replaced a couple months ago. He asked to borrow a ladder (because he didn't bring his own) so he could change them out! He refused to look at the air conditioner unit/damper and stormed out when we asked him to listen to us about the problem is. He insisted it was fixed even though it clearly wasn't and still isn't. read more

They ARE NOT all the same! Over the years I have had five different air conditioning contractors doing repair work or performing a "tune up" at my home. The Holy Grail in the air conditioning business is to have a differential of 18 to 22° when measuring outflow and return.None of the contractors exceeded a 16° differential.UNTIL TODAY! Jonathan from Gibson air conditioning is a miracle worker. When we both used our laser guns we got exactly the same readings a 22° differential is amazing. Jonathan also discovered a small leak that the other guys couldn't find! Congratulations to Jonathan for being the best of the best and celebrating his daughters one year birthday! read more

Gibson Heating and Air Conditioning has become our go to service provider for our home and condo. Steve Gibson and his team do a great job and if your lucky enough to have Simon as your service technician you have won the lottery! He is knowledgeable and was wonderful to deal with. Another company was sent to our condo by American Home Shield and they miss diagnosed the problem but, Gibson fixed our issues and made sure the system was up and running. Thank you so much! Steve A read more

Gibson Air Conditioning & Heating - Heating & Air Conditioning/HVAC Near Me

From the AHS website, I arranged for the Spring AC tune-up. Gibson was assigned. (I'd been assigned Anthem previously by AHS and had good experience but, after seeing recent positive ratings for Gibson on Yelp, I decided I'd give Gibson's a try rather than attempt to request re-assignment to Anthem.) A week later, I had not received a call from Gibson. I made one call that went to voicemail; the mailbox was full and not accepting new messages. This was not a good sign. I decided I would give one more chance and called again immediately after lunch. Lorraine answered. She was a pleasure to talk to and we made an appointment for 2 days out. Danny was my assigned service tech. He was a pleasure to work with. He called ahead (as requested) and arrived on-time (I was his first stop of the day.) When he finished he explained to me what he had done. I had 3 units to be serviced. He replaced air filters in two (I had them on-hand) and showed me how to wash the filter on the third unit. He advised that one unit needed a new run capacitor as the current one was operating below optimal efficiency and would likely fail this coming summer. He advised requesting a service call via AHS as repair work was not part of the Spring tune-up. Two days later first thing in the morning, I went on-line to AHS to request a service call for my AC. Gibson was assigned again. Same day, Lorraine called at 1:15pm to say Danny had a cancellation in my neighborhood and could do a service between 2-4pm. I agreed. Danny showed up at 1:45pm, replaced the runcap, and left at 2pm. Again, he was courteous and professional. Overall, I'm very happy with my experience with Gibson. Both Lorraine and Danny were a pleasure to work with. If it had not been for the week delay in getting a call from Gibson in response to my initial request, I would be giving them 5 stars. I'll still recommend them. And I hope to be assigned Gibson (and Danny) six months from now when I request my Fall furnace tune-up. I just hope the response time will be better. read more

Multiple communications initiated by us go unanswered. We are now heading into the second month without a completed a/c. Meanwhile Gibson has been paid in full. More to come. read more

Phenomenal service by our technician Jonathan. Arrived on time and explained everything by detail he also made sure to answer all our questions. read more

beware of this business, especially during the summer months they call you with numbers that your phone picks up as potential spam, and then when GIBSON AIR CONDITIONING doesn't SHOW UP they protect themselves by telling you we were trying to get a hold of you but you didn't answer. The person answering the phone was vulgar and very unprofessional they have no consideration with their customers if they don't want to work with home warranty companies like American Home Shield don't say you are by the way they canceled my work order when I spoke up yesterday was 115 degrees (Sunday) and no show on Friday no communication even thou they said they did (lie) I have no response by GIBSON only potential spam phone calls I found out (by their person that works there it was GIBSON AIR CONDITIONING calling to confirm really GIBSON!! Why don't you ID your company work number ??? I am glad you canceled the AHS work order people like you I don't want on my property or doing business with GIBSON AIR CONDITIONING ZERO STARS BEWARE !! read more

We just had our yearly inspection and tune-up. Jonathan was our Technician and he was wonderful. He was able to arrive ahead of time after calling and he was very nice and professional and efficient. I would highly recommend Gibson Air Conditioning & Heating. Thank you. Nancy & Alan M. - Indio read more

We called GibsonAir for our heating system & they sent Johnathan. He was here on time, checked out the system, found the problem & fixed it. He was fast, efficient & a very nice tech. He is an asset to your company. Thank you M&D Waters read more

I have AHS And had issues my AC unit. Attempted many Calls to AHS who never told me companies don't work on weekends They finally got me an appointment Mon between 1-3. Gibson called and could come right away. Louis was the tec. He was very professional and knew what the issues were immediately. I highly recommend Gibson for any of your needs read more

CJ was working way after hours and still had to come to my house for a repair on my heater. He was pleasant & professional & efficient. I really appreciated his attitude & diligen work ethic. I will definitely use Gibsons again. read more

Very nice but technician forgot to put the filter back in the air conditioner. Didn't notice until a week later when I checked it

I'm here to leave another 5 star review! Steven & Gibson Air are still the best HVAC company in the land! My wife and I recently moved into a new home and Gibson Air came out to make the adjustments that our inspection report pointed out and they came, on time, prepared, knowledgeable, professional and got the job done RIGHT! Look no further if you need a legit, honest and real company for your home and/or business! Thanks Again Gibson Air!!!! read more

I would give this company zero stars if I could. Calls often go to voicemail and the office does not call back. 1st tech came out twice and did not fix any of the problems he identified like the leak. He could not answer simple questions like what should the average humidity be inside your home. 2nd tech came out and did not fix the major issue which was causing the refrigerant to leak out. Mind you I paid for the refrigerant thinking the leak was fixed when it wasn't and refrigerant is uber expensive. Also they do not submit reports of the work they do even tho they say they do. I've been dealing with an AC issue in the blazing summer heat for over a month. Incompetent techs. Three strikes you're out! read more

OMG....I have AHSheild and they set me up with Gibson Air Conditioning. Less than 24 hrs appointment was set up and here to fix my issue. Had a clogged condensation drain line. Needed to be cleared. Thanks to Edwin everything is clear and working fine. I was really more than satisfied with the treatment from Gibson Air and Edwin included. I highly recommend Gibson Air Conditioning. I am all about service. No BS. Thank you Edwin Thank you Gibson Air. read more

I have a home warranty policy through AHS and they dispatched Gibson Air Condition and Heating. They called immediately to schedule an appointment (and this was a few days before Christmas), and the automated system confirmed everything via email. They text and email me when the technician is enroute and you can follow where their driver is so you will know exactly when they will arrive at your house (it's originally a 2-hour window). The technician was polite, professional, and was able to solve my issue, but had to order a part. They made sure to get back out and fix it before Christmas, and I would highly recommend them. read more

Absolutely unreliable and untrustworthy. Getting ahold of them is a nightmare, and they never complete service requests to their full capability. Avoid at all costs. If your insurance recommends them, insist on a different company. read more

We used Gibson A/C & Heating for the first time today when our AHS assigned the repair to our home -- We were so glad they did. Steven provided awesome service after we placed our call with AHS shortly after noon - contact was established and Steven was at our home just before 5pm. Steven diagnosed the problem quickly and completed the job effectively and efficiently -- Steven also explained all he did thoroughly. This will not be a one-time service call - we will definitely be calling GIBSON AIR CONDITIONING (760_623-2204) for all of our A/C - Heating needs. read more

Thank you for your patience in working with my crappy home warranty company. My home warranty company is terrible and they worked around them to get my AC blowing cool ASAP read more

They have no one answering the phone. They want you to email them. What kind of service is this. They might want to find another occupation. I would recommend any other company than this one . I did email your company and was told you would respond but never happened. Contacted American home shield and was put in touch with another a/c company who has been around longer and cares about customers. They were prompt in setting an appointment. They also had some one answering the phone read more

We are very happy with service from Gibson and our service representative Johnathon. our a/c went out in 115 degree temps. Jonathon quickly determined the problem and located the part needed locally and had us up and running very quickly with no delays. Excellent service! read more

Jonathan Escobedo was so professional and knowledgeable. He explained everything my AC unit needed. I will highly recommend Jonathan Escobedo as a service technician. read more

The home warranty company sent them to my home in April 2023 because my condensation line was frozen. Apparently they blasted it with so much power that they totally cracked, broke and disconnected the condensation line. That meant that there was no place for the water to go, so my living room ceiling is now a mess! It will cost me thousands of dollars to repair the ceiling. Plus I've been without air-conditioning since 22 August and today is the 30th. It's 118°. Stephen if you'd like to come by, give me a call and you can take a look at the damage. And a blown out condensation line. I'm on my second AC contractor and they both said the same thing. read more

Luis was professional and knowledgeable about my air conditioner issue,he addressed the problem and got me up and running in just a few minutes read more

Not only did they not fix the issue, they created a second issue. They came out for a leak for an otherwise perfectly functioning AC. My warranty previous sent out one company that put a bandaid on the leak. Something the tech did while in my attic caused my system to stop cooling. Again it cooled perfectly before their arrival and no longer cooled when they left. When I wrote this on the survey the tech called and harassed me for giving negative feedback. read more

Gibson Air Conditioning & Heating - The temperature of my home when they left. - Heating & Air Conditioning/HVAC Near Me

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My air conditioner stopped cooling. So I called my heating and cooling service company. They service my unit every 6 months. They arrived and change my filters, cleaned and looked over the unit. They saw that the refrigerant level wasn't holding and said it looks like a leak. They knew I had insurance so they suggested I call American Home Shield (another review to come) and report it. I called my insurance company and they sent out their contract company "Gibson" . The tech was disrespectful and discriminatory. He dismissed anything I had to share. He never went up to look in the attic and check for a leak. The refrigerant was not holding and the temp in my house was 88 degrees and climbing. The tech only went outside to look at the unit and came back with a piece of debris that he said was causing the problem. My air conditioner still does not work! The disrespect and discriminatory behavior I received was an added blow. Gibson is responsible for who they hire. They did nothing to help fix my air conditioning unit. I would never use this company or recommend them to anyone. read more

I could not be more happy with the recent purchase and installation of a furnace and air conditioning system from Gibson. The 2 main installers, Edwin and Damien, went out of their way to do an excellent job. It was obvious they cared about their job and wanted to please me. They took the time to show me how everything worked. We are now warm and happy. read more

Gibson Air Conditioning & Heating - Heating & Air Conditioning/HVAC Near Me

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Steven came out to our home to service our heating unit which has been acting up. He called to let us know he was running early and double checked that was okay first, greatly appreciated. When he arrived he was respectful and wore a mask the whole time. We have a hard unit to get to, the decorative surrounding looks nice but can be a real hassle. Others who have come before have even left without doing any work, saying that we needed to pay someone else to remove or the facade for them before it could be serviced. Steven was really nice and said it wasn't a problem, he was able to work around it and troubleshoot. We never felt rushed, Steven took the time to come in and show us some features on our eco bee we didn't know how to use. As well as thoroughly explain and demonstrate what is going on with our dinosaur of a unit. I would definitely recommend Gibson! read more

Time for the annual service on my A/C unit, so I made an arrangement with my home warranty company. They assigned me to Gibson, and I was pleased with their service. Luis was the tech, one of the most pleasant ones I've worked with. He explained everything he checked, he was prompt and professional. Definitely a company I would do business with again. read more

I used them for a home warranty HVAC issue. They called the day after I created the request with AHS and were here at 2pm the next day. The technician (Edwin) was able to fix the issue of heat not working by going on the thermostat company's website, downloading the manual and reviewing step by step how to set the thermostat to work with the heat pump system we used. I had another HVAC company come in before them and they just recommended changing the whole thing, then once I realized we can use our home warranty through AHS, luckily they picked Gibson who did a great job. The technician (Edwin) was very professional, although he couldnt take his shoes off and didnt have booties when entering the house, that is the only bad thing about this experience. read more

Gibson customer service was excellent. Very quickly, Jessica provided an appointment and courteously kept me abreast with status reports. Edwin was extremely knowledgeable and was able to diagnose the problem right away. He procured new part, installed it proficiently and got the whole system working effectively, while others were unable to repair it. He provided excellent service above and beyond. He thoroughly checked all components of our AC/Heating system throughout the house. I would highly recommend him. Gibson is very fortunate to have such a hard working, dedicated and professional young man with so much expertise. Thank you very much for your valuable assistance. HH read more

One of our furnaces quit and I originally called Gibson's to do the repair. They came right on the appointment time and completed the repair promptly and at a fair price. I then asked them to check all the other furnaces and A/C units and they did a more thorough job than ANY other company I have had do this in the past. Every company that has done this before is in and out so fast I always wondered what they actually did....not Gibson's. Not only did they test all the outside units their techs checked every vent for for proper temperature and air flow. The staff explained all the work they did and all were courteous and professional. I would recommend this company to anyone needing a repair or regular maintenance. Rick Mari Palm Desert read more

We are now 34 days without a fully functioning air conditioner, and no resolution in sight. Even hard-working and talented technicians (Thank you Simon and Edwin!) cannot save Gibson Electric from their office staff and upper management. Our a/c went out Saturday, August 27. Edwin came out, diagnosed our problem, and offered a solution. We chose to upgrade our system. Along with our warranty company, we completed the paperwork, signed the contracts, and submitted payment. That is where the nightmare began. The errors and lack of follow-through are too numerous to list. In short: 1. It takes a minimum of 3 attempts to even get someone to answer the phone. 2. Don't bother leaving a message. Your call will not be returned. 3. Errors were made on Gibson's part holding up the process, but they continued to blame the warranty company. 4. We are now on the 4th excuse as to why our parts are not in. The reason changes weekly. 5. NO estimated time of completion at this time Bottom line - They have 100% of our money, and we have 50% of a working system. read more

Gibson Air has a customer for life! I purchase and remodel homes so was skeptical before they arrived (would they do the repairs correctly? Would they try to charge me extra for this or that? You know the drill...) But they responded with Simon and Luis and these folks could not have been more professional and efficient! I was surprised with their in-depth knowledge and clear communication with me regarding my issues with my furnace...and quite frankly it speaks volumes about their high quality approach. They thoroughly explained my furnace issues and then completed the repairs quickly. They were friendly, and the office was stellar at keeping me informed of their arrival time, so yes, I was surprised-and relieved. I'll definitely use them again without hesitation. read more

Joe was great he was very considerate and found our issue quickly. Everything is working great now. Thank you.