Had an install today with Justin. he was very helpful and professional, and went the extra mile to make sure everything was working properly. I highly recommend requesting him. read more

I can't say enough good things about Giggle Fiber. Oscar answered my call when I discovered my modem had stopped working. He looked up my account and informed me that the one I had was outdated and due for an upgrade, and would therefore be free. The technician was here within half an hour and had my internet up and running in about 15 minutes. Their service has always been exemplary and the monthly fee is extremely reasonable. read more

Giggle Fiber not only provides high quality, fast internet, but they also provide excellent customer service. Frank, my technician, was awesome! He was very helpful and knowledgeable, and I would recommend Giggle Fiber to anyone. read more

This morning Leo and Frank came to my house to install the network. They are very professional, very serious and careful! Tell me a lot of dos and don'ts! And, Leo found my lost ring on the ground where the router was placed, picked it up and put it on the dining table, thank you very much! read more

Giggle Fiber - Internet Service Providers Near Me - Monrovia, California

Best service ever by Leo . Same day service two hours after call in to office. New cable from pole to house and new connectors all around fixed the problem. Modem had a white light bad news now its blue and that is good news. Thank you Giggle Fiber and Tech. Leo. Ron H. read more

I called the tech service of Giggle Fiber, alerting them of a problem with my connection. The rep tried to reboot the box, but it didn't work. So, I asked what would be the next, the tech said, "Get a new TV." Clearly, it's not the TV it's the connection because I can still watch YouTube. Finally, I guess you get what you pay for, good rates, but terrible quality and customer service. read more

Giggle Fiber - Internet Service Providers Near Me - Monrovia, California

Called the night before at 5pm and they installed the modem the next day at 9am. Frank and Justin did a great job installing the modem. read more

Giggle Fiber - Speed Test - Internet Service Providers Near Me - Monrovia, California

5 stars for the customer service team! I reached out via their call center line due to service outage at my home. It was very easy to get through their phone tree and someone picked up within a minute or so. The rep kindly walked me through some troubleshooting steps and though it did not resolve my particular issue, they were able to help schedule a technician to come out the next day. On the day of service, I received a heads up call 10 mins before the technician arrived and the technician arrived within the schedule time frame. Big shoutout to technician Leo for his great service! He was able to diagnose the problem quickly and solved it in no time! read more

I got the pleasure to work with Oscar (rep) and Frank (tech) from Giggle Fiber. Thank you very much for the great, smooth, and fast customer experience from beginning to end! Truly appreciate it. Day 1 scheduled appointment for next day (10 mins) Day 2 got a heads up phone call, tech arrived as scheduled, installation done (less than 50 minutes) (actual internet downtime during the switch from spectrum to giggle fiber was less than 10 minutes, wow, thanks!) read more

Simply amazing. Best rates in town. Spectrum and frontier always come to my house to change plans. However they can never beat the rate that giggle fiber has. Plus the other providers always have hidden fees. Anytime I have a new resident Monrovia. I always recommend them to giggle fiber. read more

We have been using Giggle Fiber since 2015, great reliable internet services at affordable price; Also, customer services provides excellent support, they complete tasks on time with high quality of work. We are very happy with their services. I met Eric and Sal today in a store, they are very friendly and cheerful. As a resident in Arcadia, we highly recommend neighbors to support our local business. read more

Leo did a GREAT job reconnecting my phone, TV and computer. He was very kind, patient and knowledgeable. I really appreciate his great work! He is the BEST read more

The technician Francisco Marenco has a very good service. He is patient to explain the details that I don't know. He is helpful with good working attitude. read more

We switched from Spectrum to giggle 3 years ago and glad we did. We actually first tried AT&T but the technician that came out told us that their wifi connection was bad in our area and did not recommend for us to complete the installation. Our neighbor was using Giggle, so we gave them a call. I recall that appointment time and set up was pretty easy and prompt. So far, they have not increased the price and the internet has worked well for gaming, video streaming and wfh. If you live within the area, i would recommend. read more

What a great organization if you have a problem to come and fix it right away nice people very local I couldn't recommend them more

justin was super friendly and helpful. he was able to resolve my issues quickly and offer advice for next time!

I was not able to connect with my internet one morning. I called Giggle and got Oscar very quickly. he took his time listening to my issue and explained the steps I needed to take to correct the issue. he even repeated the steps so I could write them down. I am not a wiz with this type of stuff. after following his instructions, Oscar called me back, as he said he would, to see if my internet was working properly. that extra step was the cherry on top. I really appreciate his help and am so glad I have Gigglefiber internet. I have been with them for 13 years. read more

Excellent service! Courteous workmen. Request Caesar, Leo, Hyman and Frank. They replaced my modem, removed an unused, ugly cable and created fresh wiring. My internet service is much faster now adequate for television reception. I have worked with three different internet services and Giggle is definitely superior. Ashe Macy read more

This is my second review on Giggle Fiber after using their service for 2 years. Southern California Edison replaced my power pole recently that may have torn the Giggle coaxial cable coming into my house. A simple email set up an appointment for the next business visit. Technician George called when he was on his way and showed up with shoe covers. After troubleshooting for over an hour including checking out my dusty attic, he determined the cause that would require a replacement of coaxial cable coming into my house. He showed up the next day morning promptly to get the job done while staying in contact with me via texts when I was at the office. That's service and a differentiator to their competition particularly to Spectrum. My internet is now blazing fast again. Check out the stats from my router. Thank you George and Giggle Fiber! read more

Giggle Fiber - Internet Service Providers Near Me - Monrovia, California

Hello Giggle Fiber! my name is Norma, I'm new to Monrovia. This morning I had wifi installed by your technician Justin. I am blown away by the quality of workmanship in this kind, professional and knowledgable man. Justin took into consideration my disability. I am paralyzed and use a wheelchair, Justin was kind enough to move my furniture in order to instal the cable and placed everything back in order, looked around my place and made sure he left my home nice and clean. This means a lot to me, especially now after becoming paralyzed. Life is not easy but when I receive service like this it gives me such hope. Thank you!! read more

I had called in to get service because needed to quit Spectrum/Charter due to internet issues that keep getting the same problem. I had called Giggle Fiber when it was 5 minutes to closing. Kenny was patient and helpful to explain everything and scheduled to have Giggle Fiber technicians to come out and install the next day. They came on the time that was scheduled. They had to make a new install on the poles. Everything was done faster than I expected and there was no mess to clean up after. There was Leo, JP, Justin, and Frank. They're friendly and easy to get along with. They're interaction with each other surprised me. They look like they have fun while doing all the installation. From pole line installation to exterior and interior installation. They double check everything to make sure it's all in order. Leo had also explain details of how it works which is helpful to know. It was nice they had brought their booties (shoes socks) when entering the house. So far the internet is working great and with great speed. Those guys were awesome. Great service all around. It was a great experience. read more

My mom switched from spectrum to giggle fiber and has nothing but good things to say especially the customer service. She had missed payments due to credit card issues and when she realized she called and they were very nice and fixed the service with no late fee. I use her internet all the time and we have never had any issues. read more

This review is for the on-site technicians and staff, in particular, Leo, Frank, JP, Cesar, and Al (I think). I was initially scheduled for 2 on site visits, the first for a walk through and the second for installation. There was definitely some back and forth on whether they could get the installation done, because our office is currently in the middle of renovation, so we would need to move A LOT of boxes in order for them to get access. THANKFULLY, they were awesome and came back again on the same day (they told me they would be back at 3PM and they ACTUALLY came back at 3PM!) with a few more tools/testers and were able to get us all set up on the SAME DAY without moving a single box. They made my life so easy! All of them were so respectful and made sure I was aware of what they were doing. Definitely a round of applause for this team! read more

Fastest internet around, and always up. No "slowdowns", no hiccups, and all for a great price. I've had Giggle Fiber for years, and the speed is awesome. The few times I've needed to call customer service, they have always been friendly and helpful and.... best yet.... they are NOT in India, but right here in Monrovia! Oscar Gomez, whom I spoke with previously, is super friendly and extremely helpful. I love getting over 500Mbps down & over 15Mbps up internet speeds. Spectrum, AT&T, you can save your marketing flyers, 'cause I'll never switch! read more

Giggle Fiber - speedtest.net results - Internet Service Providers Near Me - Monrovia, California

Just got Giggle Fiber installed at my house in Arcadia and I have to admit I am so impressed with everything so far from signup, free professional install and best of all almost 1G symmetrical speed. Great price with no hidden charges. Highly recommend! read more

Giggle Fiber - 1G Symmetrical Internet - Internet Service Providers Near Me - Monrovia, California

I've had spectrum for a long time but always had issues with them. Eric + Salvador happen to be in my neighborhood & they couldn't have come at a better time! Although I was a little skeptical at first, all the reviews said Giggle Fiber is great. Plus they were both very friendly and kind - most importantly, transparent! I signed up & later on Frank came to do the installation and set everything up in a heartbeat! GREAT EXPERIENCE! read more

I got tired of the slow, spotty service of our cable modem and finally made the switch to Giggle after 4 years. The reviews were right. It is MUCH better. I was lucky and got same day hassle-free service. The tech, Justin Barnett, really made the process easy. Took less than 30 minutes and the difference was very noticeable as we now have more than twice the speed for less than what we were paying before. I highly recommend this company. Great value, great service. read more

I had giggle fiber for about 5 years. I moved to Sierra Madre and was forced to take spectrum. I had them 7 years ago and hated the service, so I switched to giggle fiber and was very happy with the service. Please service Sierra Madre area. I want you back. Spectrum keeps loosing connections with internet, and I work from home. Not good. Please giggle fiber I need you. Thanks, Maria read more

While on vacation my newly installed internet went out. Our technician Leo was polite, informative and explained everything very well. Thank you for bringing back my amazing service. Also customer service was amazing. read more

Great people good service. With any changes to my account. They are prompt and they get the job done quickly. Thank you guy! read more

I just switched to Giggle Fiber after my next door neighbor recommended it and he was right. Jaime, the technician who installed it, was extremely efficient and did a neat and professional job. Now I finally have uninterrupted internet service. I wish I had made the switch much earlier. Don G. read more

Small businesses have my full support, especially when they provide excellent customer service! When I spoke to Eric Ng, he was able to describe the services they offer and how they can differentiate themselves from the competitors. One thing that stood out to me was that there were no long wait times to get the job done or speak to a representative. I highly recommend Giggle Fiber! read more

I have experienced a high level of personalized customer service, and I am very pleased to do business with a local internet service. I was extremely pleased with the expert knowledge of the two installers, Justin and Jaime, who were courteous, speedy, helpful, and on-time. It has been a pleasure dealing with Giggle Fiber, and their extensive customer service, compared to our previous company. read more

Prompt repair service. Great internet speed. Reasonably priced. I appreciate the promptness and professionalism of Jaime, the onsite service technician, and of Oscar, the office support person. read more

Internet down for hours and no notification to customers. When I called Giggle Fiber to see what was going on and inquire about the estimated time internet will return, the operator informed me that it was down for the city of Arcadia but otherwise was not only unapologetic, but had a "that's your problem" attitude when I told her people have businesses that depend on internet connection and GF should inform its customers when there is a problem. She then hung up the phone. GF cites it is a local business. Should we care when it obviously doesn't care about its local customers? read more

San and Eric are super helpful! I'm so glad they service my area exclusively and they're local! The price and service beats spectrum by a milestone! Thank you Giggle! read more

I've used Giggle in Monrovia since they started 10 years ago (Champion before that). The price is good and the price for the speed is great. The downtime in recent years has been almost never. If there is a problem it seems to get fixed at once.The best part (and most important to me) is the user support. With every problem I have encountered (often via my own errors) they have addressed things quickly and professionally. Just recently, their tech guy Justin came over to check a problem and offered to help me lay some new ethernet cable under my house (something that they are _not_ required to do). I was blown away by his genuine helpfulness. read more

I have been a customer of Giggle Fiber for many years, and was approached by Spectrum to change my services. I called Giggle Fiber to see if they could offer me the same deal. Eric from Giggle Fiber came out to my Salon and went above and beyond to make sure I had the service and upgraded equipment I needed. Eric was amazing. I am glad I stayed with Giggle Fiber. read more

Thanks Leo for setting up the installation and your support. He is very friendly and did it very quickly.

02/22/15: bumped to 5 stars due to their amazing commitment to customer satisfaction. I can't stress how I wished all businesses operated the same way Giggle does. Having a great experience with a company isn't limited to first impressions, or a fantastic meal. It also includes how a company handles itself should problems arise. Case in point, Steak Out (sigh...) http://www.yelp.com/biz/steak-out-arcadia?hrid=I5MrUzAfVDLhVRAr83jBfw On the other end of the spectrum is Giggle Fiber. They have managed to make me a fan within one week, and turned a frustrating experience into a positive one. I feel it's better to update my previous 2 star review instead of deleting it to tell the whole story. Once my previous review was posted, I was contacted by the owner the same day. Mark was very professional and genuinely eager to help me solve the problems I was experiencing. How many internet companies can you think of would do that? Yea, I couldn't think of any either. Not wanting to rule anything out, I took a few days to troubleshoot to make sure it wasn't an error on my part. When I finally told Mark I've exhausted my efforts, he was quick to set up an apt. w/ his technicians to come out. A total of 3 technicians arrived to work on the lines, test the signals, replaced corroded parts and even made sure the devices we have can access the internet before leaving. It's this level of service that makes Giggle such a great company to do business with. From what I learned, great experiences don't necessarily present itself in the beginning, but rather from how the business makes things right. I recommend Giggle to anyone who lives in the Arcadia/Monrovia, area to give them a try. But keep in mind there are many factors which dictate the speed you'll get. So it's a good idea to ask questions and get realitic expectations. ALso ask if your areais covered, as I heard not everyone in these 2 cities can get their service yet. I may be wrong, so ask. So, go check out their store on Myrtle and support a local business!! Mark, the owner, David at the store and the technicians are all great! read more