I was a former customer for 10+ years and was previously with champion and adelphi until it was bought out by giggle A few things to note: - Customer service is excellent. They are responsive. I have never had to wait when I call their customer service and they are friendly. - For some in the community depending on where you live, your connection is not true fiber. It is coaxial connection. - I was having significant latency issues and dropped packets for the past 2-3 years. Despite multiple calls and troubleshooting, we were not able to get this resolved. I really wanted to make it work. From Giggle's end, they repeatedly say there is no issue with latency. So I bought a new setup for my home and rewired my home with new CAT 6A cabling. The problem persisted. I know I am not alone because others in my area have also experienced this and that is when I realized it wasn't me. - Another negative is that Giggle has been offering the same speeds since at least COVID. - Why didn't I switch earlier? Giggle was the best option until Sonic fiber entered the market. In short I could not give 5 stars because of their technical abilities and lack of fiber in my area. I switched to Sonic fiber and happy to report my latency issues resolved which leads me to suspect the coaxial connection and limited upload speeds may be the problem. I would love to support a local company, but I also can't ignore a superior product. read more

A pretty good small company that does what they say they are going to do. The competition offers flashy deals but you know they will screw you somehow. read more

We are new to Giggle Fiber as they just finished installing in our area. Oscar is the best from Giggle Fiber! Jaime is good and courteous when installing at our house. So far so good! Thank you! read more

Excellent service, fast expert installation and high speed internet. Highly recommend!

Very disappointed in giggle fiber. I switched from spectrum a couple years back because we had frequent outages. Come 2024, I experience just as many outages as I did with spectrum but also latency issues on high traffic times. I guess giggle fiber is an enemy of their own success. They pulled the classic bait and switch - grabbing a bunch of customers saying they have reliable fast and cheap internet. They have since stopped caring about maintaining high quality service. I will consider going back to spectrum or att even though they only have 100 mbps speeds until fiber is in my area. What is the point of having 1000Mbps if I can't even get a reliable connection!? By the way, this is my latest speedtest rating. Buyer beware. read more

Giggle Fiber - Speedtest - Internet Service Providers Near Me - Monrovia, California

I have been having the worst experience with Spectrum service since moving into this new apartment complex about 4 months ago - I work from home and have had multiple interruptions and outages with Spectrum. With my latest outage (today) I got fed up and called Giggle Fiber and asked if they could get me setup today so I could finish my work. Leo came and provided outstanding customer service and got my new service setup before Spectrum could even send out a service technician (again). Leo talked and walked me through everything and the setup was quick! Huge thank you to both Leo & Javi for saving the day right before the holidays!! read more

I recently moved my internet service from Giggle Fiber to Verizon. After a lack of customer service and glitchy internet connection it was an easy decision to switch back to Giggle Fiber. Oscar with Giggle Fiber is a lifesaver! He was able to restore my service promptly and efficiently. I am never changing my internet provider and a customer for life!!! read more

I switched to Giggle Fiber from other companies for my home phone, Internet and WiFi hoping to het better service and save money. GOOD DECISION! Been more than a year, and using Giggle instead of other companies has beem simpler and MUCH less costly! Today I needed help with something and Oscar was WONDERFUL, patient and helpful, walking me through steps to success. THANK you, Oscar, and Giggle Fiber! read more

11/10 service from Justin and Leo Leo already setup my internet connection twice here in my office and my house. read more

Made the switch to giggle fiber, and I couldn't be happier. Andrew Roman was one of the better salesman I have come across. Wasn't pushy, gave us space and was there when we wanted to sign up. read more

3 years later and I'm still very happy with Giggle Fiber! In the 3+ years we've been with Giggle Fiber, we've had maybe two outages and I think one of them turned out to be because our router needed a device driver update. Also, I haven't had to play the pricing games that I did with Spectrum, calling after a promo rate to request a discounted rate again (which they started to deny toward the end). It's been a very reasonable price throughout, with maybe one $5 price hike over the 3+ years. Most important, however, is that it has been RELIABLE service -- which was why I hated Spectrum so much. It's basically "set it and forget it" service -- which is exactly how you want a utility to be! read more

We signed up for Giggle Fiber last week and it's already the best decision we've made. After only having access to Frontier for 3 years we were happy that Giggle has now been installed in our apartment complex. (Our neighbors who run 2 online businesses actually were partitioning for a WHILE to get it installed, so we were keen to try based on their recommendation.) We had the fastest available internet through Frontier and still had issues with slow speeds. After a few days of Giggle connection we've noticed a significant difference, with no loading issues or internet cutting out. What a relief! Plus it's literally $47 cheaper per month! Oscar from Giggle Fiber was SUPER helpful, offered us a sign up promotion and took care of things in less than 10 minutes. No wait times on the phone and really personal service. (Thanks Oscar!) We really couldn't be happier! read more

Very timely and instantaneous help. Very friendly and thorough. Took the time to listen and solve any issue immediately.

Lived in the area for almost 9 years and wished I had switched over asap. Very fast options and value for the money and no issues throughout our service period. Unfortunately we moved to an area that they don't cover. At the end we had one of the best service provided by Oscar who was able to assist me with my disconnection process, thank you again! read more

I wrote a review of Google Fiber shortly after we switched from horrible Time Warner (now Spectrum) internet 9 years ago. And, 9 years later I'm still satisfied. There might be somewhat cheaper providers out there that provide good service, but Giggle JUST WORKS so I'm not inclined to switch. I can't recall ever having a problem I could attribute to their service or modem. read more

Made an appointment for installation on Saturday 5/17/25 in the afternoon and Leo showed up super fast right at the beginning of my requested timeframe at 2 PM sharp. Very punctual! He was super helpful in explaining things and walking me through the setup process. Both he and JP were able to get all the necessary wiring done in no time flat! The two of them were great! Download speeds are way better now compared to best offering AT&T was providing me before. Glad to have made the switch to Giggle Fiber! read more

The customer service is excellent! We had to upgrade our wifi for a fantasy football draft. (Very important, I know.) Not only did they work with us to upgrade our mbps for just one month, but they also provided us with their mesh network to try out during this period of time. And when we ran into an issue with the connection after the installation, Oscar was easy to get a hold of and took the time to problem solve the issue with me. I should also say that they don't just cut you a deal for the first year. Compared to a number of other service providers, their regular prices are excellent. read more

Giggle Fiber is awesome. Justin came out early and was fast, friendly and efficient. I cannot recommend this company more for the speed of internet, service that it provides and value it offers. read more

The best internet service provider I have ever worked with. I genuinely feel valued as a customer, and have been treated with utmost respect and consideration, even as a small business. Some context, my landlord needed a slew of documents before the ISP could install a single internet cable. The process took significant back and forth with the landlord, at no fault to the ISP, but the entire team at Giggle Fiber was diligent and worked tirelessly to finish the project. Billy, was my initial point of contact and provided friendly and informative customer service. Eric and Sal (? Sorry if I misremembered your name) continued that as they helped manage the next steps in the process. Andrew, their technician, was incredibly helpful with his timeline projections. Even the company president, Herbert, stepped in at one point to advance discussions with our landlord. All in all, Giggle Fiber is the best internet service provider I've ever worked with. Fast uninterrupted internet, unparalleled customer service, and run by a team of genuinely committed and skilled professionals. Thanks so much for being our ISP! read more

We had Leo come out as our WiFi was down. He was extremely helpful and answered all our questions. Let us know exactly what was going on and what needed to be done to fix it. He was not pushy or did he rush us. read more

We've just had a new service with Giggle Fiber and so far, we are quite happy with it. The installer/technician by the name Justin was very professional and competent. A supervisor named Andrew (in the Construction department) was super nice, professional, and very courteous. As far as the speed goes, it beats cable service, particularly on the upload speed. Highly recommended! read more

A tree branch broke our Internet line into the house, and within a single day, Frank, leo, and jp were here, fixing the line and getting it all repaired. Great customer service and consistent Internet. read more

I just had a service update with the Giggle Fiber tech support person Justin. He is absolutely amazing. Came on time, texted when on his way, fixed the issue within 10 minutes, and was incredibly helpful. His customer service is unsurpassed by any internet provider I've ever had. If I could give him 10 stars I would! Way to go Justin! read more

I left a review over a year ago. I still love the reliability of Giggle Fiber. However, despite a good download speed, the slow 40 Mbps max upload speed continues to be a hassle to my needs. Is there any chance that symmetrical service will be available in Arcadia in the near future? read more

Leo is a great installer, top notch. He communicated exceptionally well, clean, no mess and extremely polite. It puts Spectrum to sham, not even in the same ballpark or universe !! Speeds are exceptional, no pausing, no stuttering, no interruptions. Highly recommend . Thank you read more

A couple of days ago, I ordered Giggle Fiber Internet at 500 MBPS at $39.99. All of my 12 electronic devices wireless speeds increase significantly up to 30X as compare to using my old internet service provider. Giggle Fiber has an experienced team of technicians such as Frank, JP and Leo that was able to install the fiber optic cable very well and quickly without making the beauty of the house looks bad. Frank is an excellent lead technician. Furthermore Giggle Fiber has a couple of sales and customer service staffs who were very helpful and professional. In summary, Giggle Fiber provides what I need and I am very satisfied with their overall services. read more

Leo came to our home today and did such a fantastic job! He was on time, professional, was able to determine what was wrong and fixed it. What a tribute to Giggle Fiber for hiring such an outstanding person. Thank you Leo. read more

Great professional service by Leo, I just moved to Monrovia for work and needed stable fast internet wifi at reasonable rates. Very great customer service, super fast and stable connection. Their office is really close to my new apartment building and can trouble shoot any issues efficiently. Thank you Leo! read more

I have been a happy customer after switched from Spectrum to Giggle Fiber. Few days ago my internet became unstable, called the support, technician Leo came next morning. He replaced the cable line from the pole to house, unfortunately, he needed to go through the crawl space to reach the modem. Leo has a very positive mindset, dressed up crawl space suit, went under and got the job done. Internet was back but still not stable, Leo explained, the other technicians need to replace the connector up on the pole, they were too busy with other locations, but will come next day. As he mentioned, next day afternoon, Frank and JP showed up for the repairs. They quickly went up the pole and found out one of the neighbor's tab also got some issue. They got all problems resolved quickly, our internet is back on, speedy 500 MB! I am happy! read more

WOW! I switched from spectrum and it took them almost a whole week to figure out the installation. I contacted Eric Ng from Giggle Fiber at 12pm to get additional information on the service and by 2:25pm Frank and Chris had finished installing the service!!! Great customer service and communication from this service. Thanks guys! read more

Long time Giggle Fiber customer since the company moved into Monrovia. Things were great for years but my wifi became spotty recently. The problem was that the modem was old and needed to be switched out to the Aris. I did try the fancy cube thing, but that bulky box made my service fail for weeks. Frustrated, and for having learned that I had somehow overpaid for two years worth of services due to a glitch caused by autopay banking, Giggle Fiber accounting said that they would not refund my excess money paid because it "can't". Therefore, I was super cranky.... because, the only way to get over $1200 of my money back is to either upgrade and discontinue paying monthly invoices for a year+, or sue. As I don't want to sue, my feelings changed when the wifi that I've overpaid on nearly two years into the future is not working for a hamburger today. But then technician Justin, shows within an hour of my severe complaint over the phone, and like a magician, Justin fixed everything to make all work, except for the phone... It seems that the phone line has died, but at least I have wifi to take care of business. Technician Justin figured that my old house made with plaster walls and printer near modem caused interference with wifi and streaming. Kudos to Justin saving the day so that I can get on with business and saving all of us from court. I would though like my money returned, and I guess the phone line signal needs reset on the HQ end. I think though that the accountant can send me a check for my overpayment, or do I charge 28% APR interest? read more

I've been with giggle fiber for a few years now. I have the 1000 mbps $64.95 and renting their router $9.95/mo = $74.90 per month. It's sufficient speed for my remote work, my son's gaming, 3 smart phones and 1 TV. Customer service is responsive and helpful in troubleshooting, the app is helpful and they are local small business. read more

I called to order Giggle Fiber and was able to get it installed the same day. The technician that came out, Leo, was fantastic! He was able to install the modem in my office unlike the Spectrum technician who said there was no active line. Even when Leo didn't have a long enough cable he dropped one of the next morning. The speeds have been fantastic, and the service even better. I can't recommend them enough! read more

I had Giggle Fiber for a year long without an issue, and this morning I lost the connection within a second, and when I reconnected, it show's Spectrum. Before this issue happened, I never had a connection issue with Giggle Fiber. I use their 1Gig plan, I had 0 issue with all my 20 devices simultaneously. Even when I have friend visit, raise the devices to 30-40, everything is still good. An internet provider provides good and reliable service, definitely worth your trust. Shout out to Leo 757, the technician from Giggle Fiber. He is a very nice, patient gentleman, fixed everything that Spectrum did and get me back online again. Appreciate his help! ----- Complaint about spectrum below ----- The reason I lost the internet because a new neighbor just moved in and they decided to go with Spectrum, totally fine. However, the service person from Spectrum CUT GIGGLE FIBER's line without doing any test, they just connect everything to Spectrum's service, because they didn't use the toner to test the signal. My cable was connected to Spectrum's internet without a notice. I couldn't connect to the internet for almost two days because of WONDERFUL SPECTRUM service. If anyone from Giggle Fiber sees this, can you please help me make a huge complaint to Spectrum please? Thank you! read more

Switch to Giggle Fiber and you will not regret it. I have been a customer of theirs for 7 months and have had nothing but fantastic internet speed, great customer experience, and simplicity that I have not experienced anywhere else. Every internet user knows that working with an ISP is a challenge, from hidden fees to terrible service, and Giggle Fiber avoids all this. I called into customer service twice, and both times, the calls are answered live by someone who was able to instantaneously help me. I will be moving to Pasadena where Giggle Fiber is not available, and I will be signing up immediately if they expand their services this way. read more

My experience with Giggle Fiber is still in progress, but so far they've been really amazing, and very distinct from the large and impersonal Internet providers I'm accustomed to dealing with. I originally got in touch with Giggle via a friend who recently had it installed. I was visiting this friend while they were doing his installation, and I mentioned how it'd be great to get Giggle at my place as well. The installer was very helpful, and put me in touch with Eric @ Giggle, who jumped right into the process of seeing what was possible. After a few phone calls as well as site visits from both Eric and their engineer Andrew, Eric let me know the great news that Giggle would be able to provide services to us. My location is a multi-unit property that posed various challenges for the installation, but that didn't rattle Eric at all. He was incredibly on top of everything and followed up via phone and text with status updates and answered any questions that myself or the other residents had in a calm, friendly, and professional manner. As mentioned, this is all still in progress, so I'll try to get back here with updates once all is said and done. But so far, so good! read more

It's not been quite a year yet since we got giggle fiber. The process of installation was great overall and the service even better. During the wildfires, although we were not in an evac area we could see the fire too close for comfort and was touch and go during the powerful winds and later threats of winds. During this time, the only time we lost the internet was when we lost power. When power was restored the internet came up and never went down. This was so important to us to stay connected during this time. As others have said, I think it the best decision we made for reliability as well as financially. read more

I called because after power outage because of fires, our Internet wasn't working. Oscar Gomez helped ma and was so knowledgeable and friendly. It's such a welcome experience to be treated so well. I highly recommend Giggle. Local and very responsive read more

I have had Giggle Fiber service for over 7 years. It is a trouble-free service. I don't have the highest speed they offer but the speed I have more than suits my needs. Between 4 and 6 devices simultaneously are attached and there are no connection issues. Giggle outages I experience are about one in 18 months, averaging between 20 minutes to 2 hours. They have personnel who can immediately tend to issues. Their customer service is the best. I don't have to wade through a series of annoying menu options only to be put on a lengthy hold before being connected to an off-shore script reader who ultimately is unable to solve my issue. When I call Giggle, an American human, who is stationed less than a mile from my home, answers the line and immediately begins to solve the issue. The price I pay for the service is a real bargain. Twice, they have increased the speed without increasing the subscription rate. They are a local business whose staff has full knowledge of the equipment and infrastructure they have and the communities they serve, which are among the reasons why they are an exceptional business. If they were able to increase their service to neighboring cities, they would destroy the competition (Spectrum, Frontier, and AT&T), and make thousands of internet users very happy. read more

Highly recommended, customer service is above par. Recently, Oscar was so patient with me on the phone helping me double check all my connections. I was frustrated not being able to get it running on my own but he assured me not to worry we would figure it out. For a Single Mom with no man in the house, he was such a comfort. He got me up and running ! Price per month is extremely reasonable and competitive and speed is great. Thank you Giggle Fiber. read more