This is my 3rd time ordering from this place, and I don't order from here very often as there are other pizzerias around my location. I usually order from other pizzerias but I like to change it up time to time, but never again will I be ordering from here again.
Each time it just gets worse. First time I came here, the food was alright, and the 2nd time the pizza was rather burnt and not to our liking. However I still decided to give them the benefit of doubt but the 3rd time was a mistake, and the final nail to the coffin.
I ordered a sicilian pie, and the order process was prompt as well as the delivery. No problems there.
Upon receiving the food, my siblings and I immediately realized something wrong.
The pizza was burnt and did not look like any sicilian pizza we had before from other places.
We figured eh, whatever we'll just eat the pizza, not ever pizzeria is the same, so maybe they just made theirs differently. Nope and Nope.
Pizza was burnt to a crisp and seemed like the pizza was rather old and just reheated. So I immediately called them back and asked for a refund.
Although I was a bit annoyed, I didn't let it get to me, and just wanted a refund and be on my way. I had asked them to ask their driver to take the pizza back and requested for a full refund. The only reason this place gets 2 stars is because they did try to remedy the situation by offering another pie.
However I did not feel comfortable of ordering another pizza, and also because I was afraid since we just complained about their food, they might spit on our new pizza. Not saying they would but I don't want to take the risk.
The driver came back and told us the pizza had to been full and not touched in order for us to receive our full refund, but they never said that over the phone. So I explained to the driver that we already spoke with them over the phone and would be receiving a full refund.
So to double check, my sister called the pizzeria again and explained to them what the driver just said. She asked if there would be any problem since the 3 of us took a couple of bites off the pizza, and from that point the person on the phone decided to be nasty and rude, and told her never to order from them again. This greatly upset me because we should be the one that should be angry not the other way around.
Not once did I raise my voice, or even give these guys any attitude yet they found it okay to be rude to us. I just wanted my money and be on my way. But don't worry folks@Ginos, I will never ever step foot into your pizzeria again.
I will also be checking my account time to time to make sure you guys give us our refund read more