I have great respect for a number of body shops but Rich's stands above the rest. Rich Harris has…read moreestablished a business that prides itself on top quality work at reasonable prices. You immediately get the feeling that Rich and his son are customer oriented and you just know you are going to get an honest appraisal and quality work. Easy choice for #1

Quality and service done is excellent! I brought my car I scratched and the final work was…read morewonderful! I recommend this company very well

Great work done on the paint work on a car I had.Would consider having work done again.read more

I think Matt and his team do the best work. Delivers what is expected. We have had several vehicles…read morerepaired.

Honest, quality work done quickly. Highly recommend. I took the vehicle to three different shops…read more They were the only ones who didn't include the non-damaged panel.

This place is a scam cash only. Guy will make up any price to fill his pockets. Very rude don't…read moretrust this place go else where for your quality you deserve

Top notch auto body and restoration. Tracy and Mike know how to do the work right. Can't recommend…read morehighly enough.

This review is for the Colonial Hyundai Sales department, formerly known as MJ Sullivan Sales. I…read morewas shopping for a new car and after going back and forth via text and email and feeling comfortable with the out the door price, I set up a test drive and initial meet with the sales team. Now before this I seemed to have been handed off between four different people ranging from Internet sales to sales and sales manager. I didn't care who showed me the car as long as I was able to test drive it. Received several texts and email reminders about the test drive. Took time off to make the appointment but when I showed up the main person I was dealing with seemed to be busy with another customer. They had me go to a new sales guys who very recently had joined their Hyundai team. He came from a different dealer and a different car company so I was a little critical on if he would be about to answer my questions. Sure enough I seemed to know more about the vehicle than he did. AND for the test drive he told me due to insurance purposes we could only make right turns. I looked at him and asked what about Highway driving and he said no. I voiced my displeasure in that as I needed to see how the car performed on the highway. Just about that time the other guy showed up and said that yes we can go on the highway. Now before we started to drive I wanted to know about some features on the dash such as the camera. New guy didn't know, the other guy showed and didn't know but said he'd look it up but wanted me to leave for the drive. Got the impression they wanted to rush me out on the test drive. Oh, so before I showed up and in all my correspondence with them I referenced a specific vehicle by number. When the new guy went to pull the car around (should have been ready when we got there) he couldn't find the car. Took him at least ten minutes of looking. When he pulled it up it wasn't ready to be shown. Still had all the plastic on the seats and boxes in the back. I was disappointed as I wanted to check out the third row seat but couldn't because they hadn't set the car up. Other salesman shows up and takes boxes out of the back and has me look but it was rushed, so much so I forgot to sit in the third row seat as that was one thing I wanted to do. Overall probably the worst experience I have had on seeing a Vehicle I wanted to buy. Complained later that night to the manager. Listed what went wrong, but the price was good and I wanted the car so the lower part of my email talked about a couple more questions and coming back to the dealership in a few days to perhaps finalize the deal. Appears manager only read the first few sentences of the email and not the bottom part where I was going to come in. So needless to say, I kept looking and found a more hospitable and friendly dealership with the same vehicle and at a lower price. So I purchased from them.

I had an awful experience with my 2022 Palisade at this dealership (Colonial/MJ Sullivan). They…read morequoted me one amount to make a key, and then charged a completely different amount (hundreds of dollars more). The worst part was the manager, Paul, who said I was lying and was never told the amount that I was told (which is insanity). I've never been so offended! Not to mention they charged over $100 for an oil change, they weren't able to do my seatbelt recall at the first visit, and their customer service is just the worst. Definitely go elsewhere!

Great job done by Jared! My car got hit in a parking lot and although the damage was not…read morehorrendous, it had scratches and, a small dent. Work was done perfectly, in a timely manner. Jared explained everything he had to do to make my car good as new, and he did. Cost was as he estimated and his patience with me was exceptional. Highly recommend and will only go to this shop if I ever need work again.

Jared was extremely easy to work with, very accommodating, reasonably priced at the state minimum…read moreand knows the business inside & out! When it came to giving advice on dealing with those pushy insurance companies, he did not falter! Highly recommend his services. Thank you

DO NOT GET YOUR CAR FIXED HERE. They burned me for $500 fixing my rear quarter panel. Within weeks…read morerust appeared and they would not take responsibility... However, when I did get it fixed at another auto body shop in New London I was informed the rust was 100% a result of the work done at North Collision. Also, while getting estimates at various auto body shops in SE Connecticut to fix the rust, I was informed by every body shop I went to that North Collision is known for doing shoddy work and they have also recently filed for bankruptcy. Please learn from my mistake and DO NOT take your car here.

From the owner: We are a professional body shop that guarantees all work done professionally!read more

The body work from the small accident was top notch. Parts, paint, everything was perfect. My Audi…read morealso had many dings and scratches. Without my even asking they took care of every single one. It looks brand new and it is 13 yrs old. Absolute will always have my business.

Friendly staff great on repairs I would recommend them to anybody Open honest, the quality is…read moreexcellent