As a first time client , I can not say enough about my experience. Not only was the service…read moreperformed top notch, the customer service was unmatched. Mike even went the extra mile and reached out to other dealerships and checked the secondary market in an attempt to locate a part I needed. #exceptional customer service is not dead!

One of the better repair facilities in the Naperville-Plainfield area for imported vehicle. Took my…read moreBMW 330 there today for some break work and scheduled maintenance and had an excellent experience. Far better service, quality of work and personalized attention by them. Sean was excellent and a pleasure to work with. He and his team took excellent care of my vehicle. I would highly recommend them.

If you need any work done on your car, this is the place to go!!…read more I can't say enough great things about this place! When I took my car into the dealership for a check engine light, it turned into a high priced nightmare. So I decided to look for quotes to fix the needed repairs. I reached out for a quote ,via yelp, and within an hour received a response. I called and explained the situation. Not only did they quote me $2,000 less than the dealership, they also offered me rental car at no additional charge. Because I was a first time customer they also offered me a discount. When I arrived at the shop everyone was so nice and knowledgeable! Willy was amazing, explained everything to me and reassured me that they would take care of everything. And they did !!! So professional, so nice and very fair pricing. Thank you for everything guys !! If I ever need anything else, I will be back!! Customer for life ! Give them a try, you won't be disappointed!

Dealer wanted an outrageous amount for an electronics repair in my Genesis so I called Precision to…read moresee what they would cost. Decided to take it to Precision and though initially had a minor parts issue, they were very easy to work with and correct. I couldn't be happier with the work they did for a fraction of what the dealer wanted. Friendly staff and nice shop. Before going to the dealer, give Precision a call first.

I got a good car wash. Next time I'll ask for interior super clean. Inside looks like a pig pen!read more

Very quick work. Very customer service oriented. Very reasonable price. Would go back.read more

This review is long overdue! - These guys have always came through for my fleet of vehicles; as a…read moreBusiness Owner I need my vans to be up and running and not only service, and customer satisfaction is great but the are reliable. I don't have to second guess about what was done and most importantly they give me options. There is no pressure, they are professionals and they ae my consultants! If anyone asks me me where to go and why it's always Merlin's AURORA. Thank you to the entire team. *And yes I just went there today to pickup my vehicle and love HOW smooth it is to drive!**

My husband took our car in for a simple oil change. We didn't get our car back when we should have,…read moreso we called and asked what was going on. They said they had taken it out for a test drive to see if they could figure out a noise the car was making. Another hour and a half later, close to closing time, they called to tell us that while driving our car the 20 or so feet from their work bay to a parking spot, our car's ENGINE HAD SEIZED UP AND WAS NON-FUNCTIONAL. They tried to play it off like it wasn't their fault and said they'd "help us" by finding a used engine at a junkyard (of equal mileage, approx 77K) and installing it. Took them about a month to do so. They gave us a 6 month warranty on the "junkyard" engine and free oil changes. Needless to say, they screwed us. Our car now reads 88K miles EVERY time we check the mileage on a mechanics machine, our air conditioning was never charged on the new engine, our spark plugs are crap, and our alternator needs to be replaced. Basically, they managed to render our car useless/destroyed during a SIMPLE OIL CHANGE. Andrew, the manager, said he would "help us out"... the car is now worth nothing for a trade-in because of their BS. My husband is a nice guy who had recently been through a bypass operation, and Andrew and the owner took advantage of his being nice and not one to make a fuss. DO NOT TRUST this place, DO NOT patronize them! I don't know how they did it, but they seized up our engine and destroyed our vehicle without a real care in the world about what they had done. My husband and I BOTH FEEL USED AND ABUSED. We own the car, and now our property is basically useless for driving or a trade-in. An oil change at this Merlin might seem like a good deal, and cheaper than a dealership would charge, but it's NOT WORTH IT. If they screw up your car during a simple oil change and seize the engine, they WON'T "make it right". They'll "fix" it as cheaply as they can and leave you screwed. STAY AWAY FROM THIS MERLIN AT ALL COSTS!!!