My wife scheduled a routine annual eye exam with Cascade Eye, but the visit was later classified as…read morea medical exam without her knowledge. Prior to the appointment, she was asked about medical insurance, which caused confusion, as this was an annual routine eye appointment. I called the office seeking clarification, but Dylan could not adequately explain why the visit was billed as medical. I was told the office manager, Chrissy, would call my wife the next day, but no call was made. When I followed up that afternoon, Chrissy stated, "I had no intention of calling or apologizing because I was too busy doing other things and credentialling another doctor." Chrissy had time to listen to the recordings of my wife making the initial appointment and my conversation with Dylan, talk to the front desk staff, talk to the examining Optometrist, and review the billing for the visit, all prior to our phone conversation. During our conversation, Chrissy fabricated that my wife "came in concerned about her cataracts and eyelids." This is flatly untrue. Rather than addressing our concerns, she focused on my tone and accused me of being rude and condescending. She also minimized our concerns by stating that, "the medical portion would likely be covered and that we would not receive a bill." We have still not received a clear explanation as to why a routine vision exam became a medical exam. During the exam, the doctor confirmed my wife's existing cataracts were unchanged and briefly discussed drooping eyelids, which my wife declined to pursue treatment for. At no point was she informed that the exam was being converted to a medical visit. My wife has been a patient at Cascade Eye for years, and her cataracts previously documented during routine exams, without the visits being billed medically. We feel it was disingenuous that she was not informed of the change in billing status and was asked by receptionist Kathy to sign treatment consent forms after the exam. My wife has since called the office and requested an itemized bill from Dylan. The staff's poor communication, inability to answer billing questions, and dismissive response to our concerns caused unnecessary confusion and stress. Instead of receiving an explanation or apology, we encountered contentiousness and contradictory information, including statements that previous visits were not billed medically because a prior doctor had "shoddy paperwork.". We invite the clinic owner to listen to the conversations I had with his staff on August 11th & 12th. In particular, the office manager completely failed to represent Cascade Eye in a professional manner, and instead deflected blame onto the front desk staff, previous doctors, my wife, and myself. This was an awful patient & family experience filled with unclear, dishonest staff communication and misleading billing. We would not recommend this clinic and will absolutely be seeking eye care elsewhere. Catrina C

Glad to have found this office in Gresham!…read more Nice clean office, knowledgeable and friendly staff, great optometrist providing a thorough exam. And great selection of glasses and lenses. Definitely recommend this place to anyone searching for a new optometrist.

I have purchased glasses at the Reynolds Optical on Sandy Boulevard for years, always with great…read moresuccess. They have since closed the Sandy Boulevard location and moved their business to NE Broadway (also in Portland) although I don't see that address here on the yelp app. In January, I purchased a brand new frame for my new prescription (which is a progressive lens,and has been for years)... when I picked up my glasses,Mark adjusted them for me. The next day. I went to have them readjusted because they didn't seem to be staying up on my nose . He warmed the temples up and did the best he could to make them comfortable on me....two days later I went in because they still weren't staying up on my nose. He suggested I get grips to put on the nose area to keep them from slipping down. I asked if they carried them at the store....He said no he purchased some for his own glasses on Amazon.I told him I didn't shop on Amazon. He said I could cut a Band-Aid and fit that on The nose grip area of the glasses!!!! Excuse me!?!!....I paid $450 for these glasses, I'm not about to cut a Band-Aid so that they don't fall down my nose. I just went back today and the door is locked. there is a note on the door that says they're in the back working, to either knock or call this phone number,which I did ....The phone rang until it stopped ringing with no opportunity to leave a message! to say I'm disappointed is an understatement. I am leaving on a trip tomorrow and will have to take my brand new $450.glasses with me and try and find an eyeglass store that will fit them for me So disappointed, Patti

This is my go to place now for glasses. I love my prescription blue glasses so much. Thank you!…read morePlus the communication and service was above all others I have done business with.

I've received my glass form Foster Vision every year for over 6 years…read more... They do a complete exam and give great advice, I'm am always pleased w my glasses ! They do the very best they can. No one asked for this review. I wanted everyone to know they are trust worthy and do the best they can or will make it right. They are also conveniently located.

I have been a patient and customer at this location for years. Before this winter, I would have…read moregiven then 3-4 stars. However, it is always the crisis that shows the true character of a person or business, and this was true for me. I awoke with changes in vision that were concerning enough that I called them to ask if my upcoming medical eye exam should be moved forward or if I ought to be concerned. I was asked to come in for an immediate exam in 2 hours. This is the busy time of year for Foster vision, with everyone trying to use their insurance before the year runs out, but they got me in and tested my eyes in ways I had never experienced before. They fit me in, amongst all the hustle and bustle, because it was an emergency. And, when they were concerned about the results, they called an eye surgeon for me and I had an appointment there on Tuesday. In other words, they took a medical concern seriously, made space for me in a day crowded with others, advocated for me with another provider, and generally made sure I was okay. And, in the end, that is what I want from Foster Vision. When it really counted, 5 stars.

They have a large selection of frames and contact lenses…read more The staff is friendly and it's really easy to schedule an appointment. They get 4 stars because the last couple of appointments we've had to wait quite a bit after our scheduled time.

Had a stuck contact, Dr Brophy was able to see me very quickly as a walk-in (returning patient). He…read morewas reassuring and kind, his exam determined i'd probably lost the contact but irritated my eye looking for the "stuck" lens. He provided some eyedrops and kind words.

Dr An did a great job in determining my needed eye glass prescription. The staff were very friendly…read moreand accommodating. Just picked up my new glasses and the prescription was correct and the glasses adjusted correctly to fit comfortably.

I love this place! Wish I found them sooner!!!! absolutely amazing! They were so nice, quick and…read moreefficient to try to help me get the correct prescription and glasses. They also took their time. The only thing I wish is that I got my glasses. I was quoted 2 weeks but I still haven't gotten them. It's been a little over two weeks. But that's my only complaint. Other than that I love this place!!!

First of all, Dr. Nguyen is incredibly knowledge and provides very clear, concise, and…read moreunderstandable explanations for diagnoses. He also spent an extra 5 minutes at the end of my appointment explaining how my insurance covers contacts vs. glasses and what the pricing difference would be. I initially planned on getting contacts, but he walked me through the EXACT cost for the lenses I would need without insurance coverage (almost $1000) AND told me how I can find cheaper contact prices to pay for out of pocket. Also, Kevin in the front office is an absolute delight! He helped me find good frames and provided very helpful and honest feedback in a professional manner while looking for a frame that would fit my face well. They provide reminder texts before appointments, are open on Saturdays, and are so incredibly kind and professional! Will never go to a different optometry office again!

My original review is below, and it stands, but I reduced it by one star because I am tired of both…read moreof my pair of glasses that I got from here keep falling off my face every time I look down. A proper fitting glasses is an important as proper lenses... The place is welcoming and friendly. The inside is  well decorated. The business is run by the two owners which means that they care. The doctor took his time and went the extra mile to confirm his diagnosis. They have a good selection of eye wear including high end selection. They even mocked up the bifocal glasses with take to make sure that I am comfortable. They have all the fancy equipment including a machine that measures the fit by wearing a fancy thing and taking a digital picture of the face. They also don't use high pressure tactics to sell you frames. There's a private parking lot, so don't worry about door dings. Come here...

I don't recommend this place. I ordered prescription glasses on 2/25 and today 3/23 I still don't…read morereceive a notification. I called everyday this past week and of course AI assistant said my order was shipped and will notify when it's ready to be pick up. So finally, I called today and spoke to a female employee, and she said we emailed you on the 9th, I checked my gmail nothing! spam nothing! she insists that they sent the email. I was upset wondering why nobody bothered to call me. I asked if I can come get it now since she said they have the glasses and told me well they close at 5pm, it's 4.26 at that time. I asked her why nobody bothered to call me to let me know, she rudely said you can tell them when you come pick up your glasses! WHOA that is not a customer service I was expecting from this establishment. VERY RUDE! I am a new customer and for sure I won't be back!!!

This was our first appointment here at Mt. Hood Vision Center and My Wife and I love it. I just…read moreneeded my prescription checked so I can get some much needed glasses. My Wife also needed her prescription checked but she also needed to try out some contact lenses. The staff here is amazing. Very friendly and helpful. We were able to pay for my Wife's Trial Contact Lenses contactless. Awesome. Less than a week later, My Wife's Contacts came in and she was able to make an appointment for the next day to check them out. The Dr was super friendly and made my Wife feel at ease. She even mentioned possibly putting in a application. I'm glad we found a great optometrist so close to my home. My Wife couldn't be happier.

I had to go in for an urgent matter and I absolutely am so glad they accepted OHP! I was seen the…read moresame day I called and they called when they had a cancellation even! So I was seeing an hour early. I'm guessing it was the owner that took care of me and she was absolutely amazing. Her stuff was so friendly and the cleanliness of this place was so welcoming. I absolutely love this place and glad I found such an awesome place to be seen and stay a customer! Also a HUGE plus for me personally, this is a WOMAN OWNED BUSINESS! And is SUCCESSFUL

Dr. Annie and her staff are great! They went above and beyond in working with my insurance! Staff…read moreare knowledgeable and very friendly. Dr. Annie's exam is straightforward and efficient. I cannot recommend this team enough! They were even able to get me a sweet deal on a pair of glasses!